{"id":108624,"date":"2021-09-28T05:54:00","date_gmt":"2021-09-28T05:54:00","guid":{"rendered":"https:\/\/127.0.0.1\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/"},"modified":"2021-09-28T05:54:00","modified_gmt":"2021-09-28T05:54:00","slug":"vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu","status":"publish","type":"post","link":"https:\/\/www.sellerlogic.com\/cs\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/","title":{"rendered":"Vr\u00e1cen\u00ed a refundace objedn\u00e1vek na trhu: Nov\u00e9 pokyny pro prodejce Amazonu"},"content":{"rendered":"<h2 class=\"theme-wp-block wp-block-heading gb-responsive-593568-identifier\">Vr\u00e1cen\u00ed a refundace objedn\u00e1vek na Amazon Marketplace: Okam\u017eit\u00e1 v\u00fdm\u011bna za po\u0161kozen\u00e9 produkty<\/h2><p class=\"theme-wp-block gb-responsive-913263-identifier\">Okam\u017eit\u00e1 v\u00fdm\u011bna za po\u0161kozen\u00e9 produkty \u2013 s touto novou politikou Amazon ji\u017e na za\u010d\u00e1tku roku 2024 znepokojil komunitu prodejc\u016f. Podle toho mohou z\u00e1kazn\u00edci, kte\u0159\u00ed obdr\u017e\u00ed po\u0161kozen\u00e9 nebo nefunk\u010dn\u00ed zbo\u017e\u00ed, po\u017eadovat okam\u017eitou v\u00fdm\u011bnu \u2013 i p\u0159ed t\u00edm, ne\u017e vr\u00e1t\u00ed p\u016fvodn\u00ed polo\u017eku.<\/p><p class=\"theme-wp-block gb-responsive-221150-identifier\">Mezi prodejci Amazonu vyvolala revidovan\u00e1 politika pro vr\u00e1cen\u00ed a refundaci objedn\u00e1vek na Marketplace pochopiteln\u011b obavy. D\u0159\u00edve byly p\u0159\u00edpady, kdy z\u00e1kazn\u00edci jednodu\u0161e nep\u0159em\u00fd\u0161leli o skute\u010dn\u00e9m vr\u00e1cen\u00ed vr\u00e1cen\u00e9ho zbo\u017e\u00ed. S nov\u00fdmi ofici\u00e1ln\u00edmi politikami vr\u00e1cen\u00ed Amazonu se tento probl\u00e9m pravd\u011bpodobn\u011b zhor\u0161\u00ed \u2013 proto\u017ee n\u00e1hrada je ji\u017e na cest\u011b nebo dokonce dorazila.<\/p><p class=\"theme-wp-block gb-responsive-388861-identifier\">Amazon uvedl, \u017ee z\u00e1kazn\u00edci Amazon Marketplace mus\u00ed vr\u00e1tit po\u0161kozen\u00e9 zbo\u017e\u00ed prodejci do 30 dn\u016f a \u017ee prodejci automaticky obdr\u017e\u00ed refundaci od Amazonu, pokud se tak nestane \u2013 nicm\u00e9n\u011b tato nov\u00e1 politika pro vr\u00e1cen\u00ed a refundaci objedn\u00e1vek na Marketplace p\u0159edstavuje riziko, zejm\u00e9na pro prodejce FBA, \u017ee mohou poslat n\u00e1hradn\u00ed produkt, ale z\u00e1kazn\u00edk si tak\u00e9 ponech\u00e1 p\u016fvodn\u00ed dod\u00e1vku, ani\u017e by to Amazon zpochybnil \u2013 a prodejce nakonec skon\u010d\u00ed ve ztr\u00e1t\u011b, proto\u017ee ne\u00famysln\u011b dodal dva za cenu jednoho.<\/p>\t\t<div  class=\"theme-wp-block theme-block-text-banner gb-responsive-82738-identifier layout-explore\">\n\n\t\t<div class=\"text-banner-cta text-banner-explore-cta\">\n\t<div class=\"wrap-content\">\n\t\t<div class=\"wrap-title\">\n\t\t\tProzkoumejte SELLERLOGIC Lost &#038; Found pln\u00fd servis\t\t<\/div>\n\t\t<div class=\"wrap-description\">\n\t\t\t<div class=\"text-description\">\n\t\t\t\tVa\u0161e n\u00e1hrady na Amazonu, kter\u00e9 zaji\u0161\u0165ujeme my. Nov\u00e1 komplexn\u00ed slu\u017eba\t\t\t<\/div>\n\t\t\t<div class=\"wp-block-button is-style-theme-white\">\n\t\t\t\t\t\t\t\t<a class=\"wp-block-button__link\" href=\"https:\/\/auth.sellerlogic.com\/en\/site\/register\" target=\"_blank\" rel=\"noreferrer noopener\">Za\u010dn\u011bte nyn\u00ed<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t<\/div>\n\n<h2 class=\"theme-wp-block wp-block-heading gb-responsive-492397-identifier\">14 m\u00edsto 30 dn\u016f: Politika vr\u00e1cen\u00ed na Amazonu zkr\u00e1cena<\/h2><p class=\"theme-wp-block gb-responsive-625640-identifier\">Od 25. dubna 2024 plat\u00ed <a href=\"https:\/\/www.zdf.de\/nachrichten\/wirtschaft\/amazon-retourenfristen-neue-regeln-100.html\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">zkr\u00e1cen\u00e1 lh\u016fta pro vr\u00e1cen\u00ed zbo\u017e\u00ed na Amazon Marketplace<\/a> pro vybran\u00e9 produkty, co\u017e pravd\u011bpodobn\u011b pot\u011b\u0161\u00ed mnoho prodejc\u016f na trhu. Dot\u010den\u00e9 kategorie zahrnuj\u00ed <\/p><div class=\"theme-block-list\"><ul class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-617898-identifier wp-block-list\"><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-337582-identifier\">Elektronika a fotoapar\u00e1ty,<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-548615-identifier\">Kancel\u00e1\u0159sk\u00e9 pot\u0159eby,<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-212913-identifier\">Hudba,<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-221927-identifier\">Filmy a<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-345138-identifier\">Video hry<\/li><\/ul><\/div><p class=\"theme-wp-block gb-responsive-919845-identifier\">T\u00edmto zp\u016fsobem spole\u010dnost implementuje z\u00e1konnou lh\u016ftu pro vr\u00e1cen\u00ed, kter\u00e1 je tak\u00e9 14 dn\u00ed. Existuje v\u0161ak h\u00e1\u010dek: zkr\u00e1cen\u00e1 lh\u016fta pro vr\u00e1cen\u00ed se nevztahuje na produkty a za\u0159\u00edzen\u00ed Amazonu, stejn\u011b jako na obnoven\u00e9 produkty. Tyto mus\u00ed b\u00fdt st\u00e1le vr\u00e1ceny do 30 dn\u016f. To by naopak mohlo ovlivnit rozhodov\u00e1n\u00ed z\u00e1kazn\u00edk\u016f p\u0159i n\u00e1kupu. Prodejci s Amazon Business mus\u00ed st\u00e1le akceptovat politiku vr\u00e1cen\u00ed.<\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-217590-identifier\">Adresa pro vr\u00e1cen\u00ed na dom\u00e1c\u00edm trhu povinn\u00e1 pro zbo\u017e\u00ed pod 25 eur<\/h2><p class=\"theme-wp-block gb-responsive-619036-identifier\">Od 5. \u0159\u00edjna 2021 se prodejci Amazonu museli vypo\u0159\u00e1dat s nov\u00fdmi pokyny pro vr\u00e1cen\u00ed a refundaci objedn\u00e1vek na Marketplace. Prodejci, kte\u0159\u00ed prod\u00e1vaj\u00ed na Amazon.de ze zahrani\u010d\u00ed, ji\u017e nemohou p\u0159ij\u00edmat vr\u00e1cen\u00ed zbo\u017e\u00ed a objedn\u00e1vek pod 25 eur, pokud neposkytnou adresu pro vr\u00e1cen\u00ed na dom\u00e1c\u00edm trhu. O tom informoval <a href=\"https:\/\/www.onlinehaendler-news.de\/online-handel\/marktplaetze\/135326-amazon-haendler-ausserhalb-deutschlands-erstattung-inlandsadresse\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">onlinehaendler-news.de<\/a>. Z\u00e1kladn\u00ed podm\u00ednky vr\u00e1cen\u00ed se v\u0161ak nezm\u011bnily.<\/p><p class=\"theme-wp-block gb-responsive-2355-identifier\">Cenov\u00fd limit 25 eur zahrnuje DPH a n\u00e1klady na dopravu. Prodejci na Marketplace maj\u00ed dv\u011b mo\u017enosti pro levn\u00e9 objedn\u00e1vky:<\/p><div class=\"theme-block-list\"><ol class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-377568-identifier wp-block-list\"><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-291346-identifier\">Iniciuj\u00ed refundaci za takov\u00e9 polo\u017eky bez vr\u00e1cen\u00ed.<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-991769-identifier\">Poskytuj\u00ed z\u00e1kazn\u00edkovi adresu pro vr\u00e1cen\u00ed na dom\u00e1c\u00edm trhu.<\/li><\/ol><\/div><p class=\"theme-wp-block gb-responsive-678033-identifier\">Pokud relevantn\u00ed prodejci nemohou poskytnout dom\u00e1c\u00ed adresu pro vr\u00e1cen\u00ed, Amazon jednostrann\u011b spln\u00ed politiky vr\u00e1cen\u00ed a automaticky vr\u00e1t\u00ed pen\u00edze z\u00e1kazn\u00edkovi. Podm\u00ednkou pro to je, \u017ee vr\u00e1cen\u00ed je provedeno v souladu s <a href=\"https:\/\/sellercentral.amazon.de\/gp\/help\/external\/help-page.html?itemID=69126&amp;language=de_DE&amp;ref=efph_69126_bred_G201725710\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">politikami vr\u00e1cen\u00ed Amazon Marketplace<\/a>.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-649595-identifier\">\u017d\u00e1dn\u00e9 zm\u011bny pro prodejce se s\u00eddlem na dom\u00e1c\u00edm trhu<\/h3><p class=\"theme-wp-block gb-responsive-559611-identifier\">Amazon m\u011bl za c\u00edl zjednodu\u0161it proces vr\u00e1cen\u00ed a u\u0161et\u0159it n\u00e1klady \u2013 tak\u00e9 na stran\u011b prodejc\u016f. To je zp\u016fsobeno t\u00edm, \u017ee mezin\u00e1rodn\u00ed vr\u00e1cen\u00ed jsou \u010dasto dra\u017e\u0161\u00ed ne\u017e cena produktu, co\u017e \u010din\u00ed pro prodejce ekonomicky ne\u00fanosn\u00e9 vracet polo\u017eky. Dot\u010den\u00ed prodejci mohou nastavit dom\u00e1c\u00ed adresu v nastaven\u00edch Seller Central pod &#8220;Informace o \u00fa\u010dtu&#8221; > &#8220;Doprava a vr\u00e1cen\u00ed&#8221; > &#8220;Informace o vr\u00e1cen\u00ed&#8221; > &#8220;Nastaven\u00ed adresy pro vr\u00e1cen\u00ed.&#8221;<\/p><p class=\"theme-wp-block gb-responsive-28695-identifier\">T\u00edmto zp\u016fsobem se s obnoven\u00fdmi pokyny pro vr\u00e1cen\u00ed a refundaci objedn\u00e1vek na Marketplace pro v\u011bt\u0161inu n\u011bmeck\u00fdch prodejc\u016f nic nezm\u011bnilo, proto\u017ee obvykle ji\u017e maj\u00ed na souboru dom\u00e1c\u00ed adresu, nap\u0159\u00edklad s\u00eddlo sv\u00e9 spole\u010dnosti. Podobn\u00e9 zm\u011bny pravidel existuj\u00ed tak\u00e9 pro dal\u0161\u00ed evropsk\u00e9 trhy ve Francii, It\u00e1lii nebo \u0160pan\u011blsku. Tam je cenov\u00fd limit tak\u00e9 stanoven na 25 eur. Ve Spojen\u00e9m kr\u00e1lovstv\u00ed Amazon stanovil politiku vr\u00e1cen\u00ed na 20 liber.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-166545-identifier\">P\u0159i pou\u017e\u00edv\u00e1n\u00ed Amazon FBA: Politiky vr\u00e1cen\u00ed pro prodejce nejsou dot\u010deny<\/h3><div class=\"wp-block-image gb-responsive-481158-identifier\"><figure class=\"theme-wp-block aligncenter size-full\"><img decoding=\"async\" width=\"844\" height=\"364\" src=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/23141046\/amazon-rueckgaberichtlinien-verkaeufer-amazon-seller-central.jpeg\" alt=\"Politiky vr\u00e1cen\u00ed Amazonu pro prodejce: Adresa pro dopravu m\u016f\u017ee b\u00fdt ulo\u017eena v Amazon Seller Central.\" class=\"wp-image-13725\" srcset=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/23141046\/amazon-rueckgaberichtlinien-verkaeufer-amazon-seller-central-407x176.jpeg 407w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/23141046\/amazon-rueckgaberichtlinien-verkaeufer-amazon-seller-central-768x331.jpeg 768w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/23141046\/amazon-rueckgaberichtlinien-verkaeufer-amazon-seller-central.jpeg 844w\" sizes=\"(max-width: 844px) 100vw, 844px\" \/><\/figure><\/div><p class=\"theme-wp-block gb-responsive-139399-identifier\">To sam\u00e9 plat\u00ed pro prodejce, kte\u0159\u00ed vyu\u017e\u00edvaj\u00ed slu\u017ebu &#8220;Fulfillment by Amazon&#8221; (FBA). Vzhledem k tomu, \u017ee online gigant se zde tak\u00e9 star\u00e1 o spr\u00e1vu vr\u00e1cen\u00ed, existuje v ka\u017ed\u00e9m p\u0159\u00edpad\u011b dom\u00e1c\u00ed adresa v souladu s <a href=\"https:\/\/www.sellerlogic.com\/cs\/blog\/je-to-vsechno-jen-ukradeno-eo-eo-politiky-amazonu-na-ochranu-dusevniho-vlastnictvi\/\">politikami Amazonu<\/a> pro vr\u00e1cen\u00ed a refundaci objedn\u00e1vek na Marketplace. Vr\u00e1cen\u00ed je pot\u00e9 zasl\u00e1no do centra vr\u00e1cen\u00ed e-commerce giganta a ne p\u0159\u00edmo prodejc\u016fm.<\/p><p class=\"theme-wp-block gb-responsive-999791-identifier\">Stalo se to tedy kritick\u00e9 pro prodejce na trhu, kte\u0159\u00ed prod\u00e1vaj\u00ed prost\u0159ednictv\u00edm &#8220;Fulfillment by Merchant&#8221; (FBM). D\u0159\u00edve byla mo\u017enost poskytnout z\u00e1kazn\u00edk\u016fm bezplatn\u00fd, p\u0159edplacen\u00fd \u0161t\u00edtek pro vr\u00e1cen\u00ed Amazon.<\/p><p class=\"theme-wp-block gb-responsive-288557-identifier\">S odstran\u011bn\u00edm t\u00e9to regulace se FBA stalo pro mnoho prodejc\u016f je\u0161t\u011b zaj\u00edmav\u011bj\u0161\u00edm. Pokud pat\u0159\u00edte do t\u00e9to skupiny, m\u016f\u017eete se zde dozv\u011bd\u011bt o <a href=\"https:\/\/www.sellerlogic.com\/cs\/blog\/brexit-amazon-fba-zastavuje-prevody-zasob-mezi-eu-a-uk-tady-je-co-mohou-prodejci-delat\/\">v\u00fdhod\u00e1ch a nev\u00fdhod\u00e1ch slu\u017eby pln\u011bn\u00ed Amazonu<\/a>.<\/p><p class=\"theme-wp-block gb-responsive-417816-identifier\"><em>Zde najdete v\u00edce informac\u00ed o politik\u00e1ch vr\u00e1cen\u00ed na Amazonu: <\/em><a href=\"https:\/\/www.sellerlogic.com\/cs\/blog\/amazon-a-to-z-zaruka-mezi-genialnim-prodejem-a-silenstvim-vraceni\/\"><em>Amazon A-to-Z z\u00e1ruka: Mezi prodejn\u00edm g\u00e9niem a \u0161\u00edlenstv\u00edm vr\u00e1cen\u00ed<\/em><\/a><em>.<\/em><\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-577604-identifier\">\u010casto kladen\u00e9 ot\u00e1zky<\/h2><div class=\"theme-wp-block schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1726045960058\"><strong class=\"schema-faq-question\"><strong>Vr\u00e1cen\u00ed objedn\u00e1vky na Amazonu: Kter\u00e9 polo\u017eky nelze vr\u00e1tit podle z\u00e1sad vr\u00e1cen\u00ed Amazonu?<\/strong><\/strong> <p class=\"schema-faq-answer\">N\u00e1sleduj\u00edc\u00ed zbo\u017e\u00ed je nap\u0159\u00edklad vylou\u010deno z vr\u00e1cen\u00ed: <br>&#8211; zape\u010det\u011bn\u00e9 zbo\u017e\u00ed, kter\u00e9 bylo otev\u0159eno po dod\u00e1n\u00ed (kosmetika, po\u010d\u00edta\u010dov\u00fd software atd.)<br>&#8211; produkty, kter\u00e9 byly vyrobeny na m\u00edru nebo jasn\u011b p\u0159izp\u016fsobeny pot\u0159eb\u00e1m z\u00e1kazn\u00edka (nap\u0159\u00edklad personalizovan\u00e9 ru\u010dn\u011b vyr\u00e1b\u011bn\u00e9 p\u0159edm\u011bty)<br>&#8211; zbo\u017e\u00ed podl\u00e9haj\u00edc\u00ed zk\u00e1ze<br>&#8211; slu\u017eby, kter\u00e9 byly pln\u011b poskytnuty<br>&#8211; noviny, \u010dasopisy nebo periodika (s v\u00fdjimkou p\u0159edplatn\u00e9ho)<br>&#8211; alkoholick\u00e9 n\u00e1poje, jejich\u017e cena podl\u00e9h\u00e1 v\u00fdkyv\u016fm, kter\u00e9 prodejci nemohou ovlivnit<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046073760\"><strong class=\"schema-faq-question\"><strong>Mus\u00ed z\u00e1kazn\u00edci vracet produkty Amazonu v p\u016fvodn\u00edm obalu?<\/strong><\/strong> <p class=\"schema-faq-answer\">Polo\u017eky nemus\u00ed b\u00fdt nutn\u011b vr\u00e1ceny v p\u016fvodn\u00edm obalu. N\u011bkter\u00e9 polo\u017eky, jako jsou v\u00fdrobky na m\u00edru, mus\u00ed b\u00fdt vr\u00e1ceny v p\u016fvodn\u00edm obalu. Z\u00e1le\u017e\u00ed to p\u0159ev\u00e1\u017en\u011b na typu produkt\u016f.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046086439\"><strong class=\"schema-faq-question\"><strong>Co zahrnuje dobrovoln\u00e1 z\u00e1sada vr\u00e1cen\u00ed na Amazonu?<\/strong><\/strong> <p class=\"schema-faq-answer\">Amazon poskytuje sv\u00fdm z\u00e1kazn\u00edk\u016fm dobrovolnou z\u00e1sadu vr\u00e1cen\u00ed, kter\u00e1 p\u0159esahuje pr\u00e1vn\u00ed p\u0159edpisy, kter\u00e9 mus\u00ed nab\u00edzet v\u0161ichni prodejci na trhu. Produkty lze obvykle vr\u00e1tit do 30 dn\u016f od p\u0159evzet\u00ed. Z\u00e1kazn\u00edci obdr\u017e\u00ed zp\u011bt kupn\u00ed cenu. To se v\u0161ak nevztahuje na zbo\u017e\u00ed v kategori\u00edch elektroniky, fotoapar\u00e1t\u016f, kancel\u00e1\u0159sk\u00fdch pot\u0159eb, hudby, film\u016f a videoher \u2013 zde plat\u00ed z\u00e1konn\u00e1 lh\u016fta 14 dn\u016f.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046103385\"><strong class=\"schema-faq-question\"><strong>Nese n\u00e1klady na vr\u00e1cen\u00ed dopravy podle z\u00e1sad vr\u00e1cen\u00ed a refundace pro objedn\u00e1vky na Marketplace prod\u00e1vaj\u00edc\u00ed nebo Amazon?<\/strong><\/strong> <p class=\"schema-faq-answer\">U od\u011bv\u016f, obuvi a kabelek nese n\u00e1klady na vr\u00e1cen\u00ed dopravy Amazon. Maloobchodn\u00ed spole\u010dnost dokonce tyto n\u00e1klady pokr\u00fdv\u00e1 podle z\u00e1sad vr\u00e1cen\u00ed Amazonu pro polo\u017eky s hodnotou p\u0159es 40 eur, kdy\u017e z\u00e1kazn\u00edci vr\u00e1t\u00ed sv\u00e9 polo\u017eky do 14 dn\u016f.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046117755\"><strong class=\"schema-faq-question\"><strong>Co se stane, pokud prodejci Amazonu neposkytnou dobrovolnou z\u00e1sadu vr\u00e1cen\u00ed?<\/strong><\/strong> <p class=\"schema-faq-answer\">V tomto p\u0159\u00edpad\u011b Amazon podnikne kroky a prosad\u00ed z\u00e1sadu vr\u00e1cen\u00ed s\u00e1m. V nejhor\u0161\u00edm p\u0159\u00edpad\u011b budou p\u0159\u00edslu\u0161n\u00ed prodejci vylou\u010deni z prodeje na trhu Amazon.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046131561\"><strong class=\"schema-faq-question\"><strong>Mus\u00ed prodejci na trhu poskytovat okam\u017eit\u00e9 n\u00e1hrady, pokud produkty doraz\u00ed k z\u00e1kazn\u00edkovi po\u0161kozen\u00e9?<\/strong><\/strong> <p class=\"schema-faq-answer\">Ano, prodejci mus\u00ed poskytovat okam\u017eit\u00e9 n\u00e1hrady, pokud objedn\u00e1vky obsahuj\u00ed po\u0161kozen\u00e9 nebo nefunk\u010dn\u00ed zbo\u017e\u00ed od dubna 2024. To je stanoveno v z\u00e1sad\u011b vr\u00e1cen\u00ed a refundace pro objedn\u00e1vky na Marketplace. Nicm\u00e9n\u011b podm\u00ednky vr\u00e1cen\u00ed Amazonu tak\u00e9 uv\u00e1d\u011bj\u00ed, \u017ee z\u00e1kazn\u00edci mus\u00ed vr\u00e1tit p\u016fvodn\u00ed zbo\u017e\u00ed do 30 dn\u016f.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046150245\"><strong class=\"schema-faq-question\"><strong>Co mohou prodejci ud\u011blat, pokud vr\u00e1cen\u00ed na Amazonu nebylo p\u0159ijato?<\/strong><\/strong> <p class=\"schema-faq-answer\">Prodejci mohou kontaktovat z\u00e1kaznickou podporu Amazonu, aby objasnili stav vr\u00e1cen\u00ed a v p\u0159\u00edpad\u011b pot\u0159eby zah\u00e1jili vy\u0161et\u0159ov\u00e1n\u00ed. Maj\u00ed tak\u00e9 mo\u017enost poslat z\u00e1kazn\u00edkovi p\u0159ipom\u00ednku nebo zpracovat refundaci pouze tehdy, kdy\u017e bylo zbo\u017e\u00ed op\u011bt p\u0159ijato.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046179621\"><strong class=\"schema-faq-question\"><strong>Co mohou prodejci ud\u011blat, pokud z\u00e1kazn\u00edci nevr\u00e1t\u00ed zbo\u017e\u00ed?<\/strong><\/strong> <p class=\"schema-faq-answer\">Pokud z\u00e1kazn\u00edci vr\u00e1t\u00ed produkty a obdr\u017e\u00ed refundaci, ale neode\u0161lou polo\u017eku zp\u011bt do skladu Amazonu, m\u00e1 prodejce FBA obvykle n\u00e1rok na refundaci. K odhalen\u00ed takov\u00fdch p\u0159\u00edpad\u016f obvykle prodejci Amazonu pou\u017e\u00edvaj\u00ed extern\u00ed slu\u017ebu, jako je <a href=\"https:\/\/www.sellerlogic.com\/cs\/amazon-lost-and-found\/\">SELLERLOGIC Lost &#038; Found Full-Service<\/a>. Ta sleduje v\u0161echny transakce FBA a pen\u00edze za jak\u00e9koli chyby jsou automaticky vr\u00e1ceny prodejci.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046197370\"><strong class=\"schema-faq-question\"><strong>M\u016f\u017ee b\u00fdt vr\u00e1cen\u00ed zru\u0161eno na Amazonu?<\/strong><\/strong> <p class=\"schema-faq-answer\">Ano, vr\u00e1cen\u00ed m\u016f\u017ee b\u00fdt zru\u0161eno na Amazonu. To je mo\u017en\u00e9 v\u00fdb\u011brem mo\u017enosti &#8220;Zru\u0161it vr\u00e1cen\u00ed&#8221; v p\u0159ehledu objedn\u00e1vek p\u0159ed t\u00edm, ne\u017e byl bal\u00ed\u010dek odesl\u00e1n zp\u011bt.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046211421\"><strong class=\"schema-faq-question\"><strong>M\u016f\u017ee b\u00fdt v\u00edce polo\u017eek vr\u00e1ceno sou\u010dasn\u011b na Amazonu?<\/strong><\/strong> <p class=\"schema-faq-answer\">Ano, m\u016f\u017eete vr\u00e1tit v\u00edce polo\u017eek sou\u010dasn\u011b na Amazonu. B\u011bhem procesu vr\u00e1cen\u00ed mohou b\u00fdt vybr\u00e1ny v\u00edce polo\u017eek z r\u016fzn\u00fdch objedn\u00e1vek a vr\u00e1ceny spole\u010dn\u011b.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046221271\"><strong class=\"schema-faq-question\"><strong>Jak dost\u00e1vaj\u00ed prodejci sv\u00e9 pen\u00edze zp\u011bt na Amazonu, kdy\u017e k takov\u00fdm chyb\u00e1m dojde ve vztahu FBA?<\/strong><\/strong> <p class=\"schema-faq-answer\">Chyby FBA jsou na Amazonu b\u011b\u017en\u00e9. Existuj\u00ed dva zp\u016fsoby, jak z\u00edskat sv\u00e9 pen\u00edze zp\u011bt v tomto ohledu: ru\u010dn\u011b nebo automaticky. Ru\u010dn\u00ed mo\u017enost vy\u017eaduje hodn\u011b \u010dasu, proto\u017ee mus\u00edte komunikovat se z\u00e1kaznickou podporou Amazonu, r\u016fzn\u00fdmi zpr\u00e1vami Amazonu a dlouh\u00fdmi \u010dekac\u00edmi dobami. Druh\u00e1 mo\u017enost je jednodu\u0161\u0161\u00ed pomoc\u00ed softwarov\u00fdch \u0159e\u0161en\u00ed, jako je Lost &#038; Found Full-Service od SELLERLOGIC. To nejen identifikuje v\u00edce chyb FBA, ale tak\u00e9 b\u011bhem cel\u00e9ho procesu neztr\u00e1c\u00edte cenn\u00fd \u010das.<\/p> <\/div><\/div><p class=\"theme-wp-block gb-responsive-614549-identifier has-small-font-size\">Image credits in the order of the images: \u00a9 sawitreelyaon \u2013 stock.adobe.com \/ \u00a9 ifeelstock \u2013 stock.adobe.com<\/p>","protected":false},"excerpt":{"rendered":"<p>Vr\u00e1cen\u00ed a refundace objedn\u00e1vek na Amazon Marketplace: Okam\u017eit\u00e1 v\u00fdm\u011bna za po\u0161kozen\u00e9 produkty Okam\u017eit\u00e1 v\u00fdm\u011bna za po\u0161kozen\u00e9 produkty \u2013 s touto novou politikou Amazon ji\u017e na za\u010d\u00e1tku roku 2024 znepokojil komunitu prodejc\u016f. Podle toho mohou z\u00e1kazn\u00edci, kte\u0159\u00ed obdr\u017e\u00ed po\u0161kozen\u00e9 nebo nefunk\u010dn\u00ed zbo\u017e\u00ed, po\u017eadovat okam\u017eitou v\u00fdm\u011bnu \u2013 i p\u0159ed t\u00edm, ne\u017e vr\u00e1t\u00ed p\u016fvodn\u00ed polo\u017eku. Mezi prodejci Amazonu<\/p>\n","protected":false},"author":3,"featured_media":55849,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sidebar_recommended_resources":{"data":[]},"sidebar_header_settings":{"hide_buttons":{"register":false}},"_use_new_theme":false,"inline_featured_image":false,"footnotes":""},"categories":[921],"tags":[],"class_list":["post-108624","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-prodej-na-amazonu"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>vr\u00e1cen\u00ed a refundace objedn\u00e1vek na trhu<\/title>\n<meta name=\"description\" content=\"Okam\u017eit\u00e1 n\u00e1hrada bez vr\u00e1cen\u00ed: Z\u00e1sady vr\u00e1cen\u00ed a refundace objedn\u00e1vek na trhu Amazon se m\u011bn\u00ed. 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Since 2019, he has been part of the SELLERLOGIC team and has made it his mission to communicate complex topics in an understandable and engaging way. 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N\u011bkter\u00e9 polo\u017eky, jako jsou v\u00fdrobky na m\u00edru, mus\u00ed b\u00fdt vr\u00e1ceny v origin\u00e1ln\u00edm obalu. Z velk\u00e9 \u010d\u00e1sti to z\u00e1vis\u00ed na typu produkt\u016f.\",\"inLanguage\":\"cs-CZ\"},\"inLanguage\":\"cs-CZ\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/cs\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/#faq-question-1726046086439\",\"position\":3,\"url\":\"https:\/\/www.sellerlogic.com\/cs\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/#faq-question-1726046086439\",\"name\":\"Co zahrnuje dobrovoln\u00e1 z\u00e1ruka na vr\u00e1cen\u00ed zbo\u017e\u00ed na Amazonu?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Amazon poskytuje sv\u00fdm z\u00e1kazn\u00edk\u016fm dobrovolnou z\u00e1ruku na vr\u00e1cen\u00ed zbo\u017e\u00ed nad r\u00e1mec z\u00e1konn\u00fdch p\u0159edpis\u016f, kterou mus\u00ed nab\u00edzet tak\u00e9 v\u0161ichni prodejci na trhu. Produkty lze obvykle vr\u00e1tit do 30 dn\u016f od p\u0159evzet\u00ed. Z\u00e1kazn\u00edci obdr\u017e\u00ed zp\u011bt kupn\u00ed cenu. To se v\u0161ak nevztahuje na zbo\u017e\u00ed v kategori\u00edch elektroniky, fotoapar\u00e1t\u016f, kancel\u00e1\u0159sk\u00fdch pot\u0159eb, hudby, film\u016f a videoher \u2013 zde plat\u00ed z\u00e1konn\u00e1 lh\u016fta 14 dn\u016f.\",\"inLanguage\":\"cs-CZ\"},\"inLanguage\":\"cs-CZ\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/cs\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/#faq-question-1726046103385\",\"position\":4,\"url\":\"https:\/\/www.sellerlogic.com\/cs\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/#faq-question-1726046103385\",\"name\":\"Nese n\u00e1klady na vr\u00e1cen\u00ed zbo\u017e\u00ed prod\u00e1vaj\u00edc\u00ed nebo Amazon podle z\u00e1sad vracen\u00ed a refundace pro objedn\u00e1vky na trhu?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"U od\u011bv\u016f, obuvi a kabelek nese n\u00e1klady na vr\u00e1cen\u00ed zbo\u017e\u00ed Amazon. Maloobchodn\u00ed spole\u010dnost dokonce tyto n\u00e1klady pokr\u00fdv\u00e1 podle z\u00e1sad vracen\u00ed Amazonu pro polo\u017eky s hodnotou p\u0159es 40 eur, kdy\u017e z\u00e1kazn\u00edci vr\u00e1t\u00ed sv\u00e9 polo\u017eky do 14 dn\u016f.\",\"inLanguage\":\"cs-CZ\"},\"inLanguage\":\"cs-CZ\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/cs\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/#faq-question-1726046117755\",\"position\":5,\"url\":\"https:\/\/www.sellerlogic.com\/cs\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/#faq-question-1726046117755\",\"name\":\"Co se stane, pokud prodejci Amazonu neposkytnou dobrovolnou z\u00e1ruku na vr\u00e1cen\u00ed zbo\u017e\u00ed?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"V tomto p\u0159\u00edpad\u011b Amazon podnikne kroky a prosad\u00ed z\u00e1sady vracen\u00ed zbo\u017e\u00ed s\u00e1m. V nejhor\u0161\u00edm p\u0159\u00edpad\u011b budou p\u0159\u00edslu\u0161n\u00ed prodejci vylou\u010deni z prodeje na trhu Amazon.\",\"inLanguage\":\"cs-CZ\"},\"inLanguage\":\"cs-CZ\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/cs\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/#faq-question-1726046131561\",\"position\":6,\"url\":\"https:\/\/www.sellerlogic.com\/cs\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/#faq-question-1726046131561\",\"name\":\"Mus\u00ed prodejci na trhu poskytnout okam\u017eit\u00e9 n\u00e1hrady, pokud produkty doraz\u00ed z\u00e1kazn\u00edkovi po\u0161kozen\u00e9?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Ano, prodejci mus\u00ed poskytnout okam\u017eit\u00e9 n\u00e1hrady, pokud objedn\u00e1vky obsahuj\u00ed po\u0161kozen\u00e9 nebo nefunk\u010dn\u00ed zbo\u017e\u00ed, od dubna 2024. To je uvedeno v z\u00e1sad\u00e1ch vracen\u00ed a refundace pro objedn\u00e1vky na trhu. Nicm\u00e9n\u011b podm\u00ednky vracen\u00ed Amazonu tak\u00e9 uv\u00e1d\u011bj\u00ed, \u017ee z\u00e1kazn\u00edci mus\u00ed vr\u00e1tit p\u016fvodn\u00ed zbo\u017e\u00ed do 30 dn\u016f.\",\"inLanguage\":\"cs-CZ\"},\"inLanguage\":\"cs-CZ\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/cs\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/#faq-question-1726046150245\",\"position\":7,\"url\":\"https:\/\/www.sellerlogic.com\/cs\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/#faq-question-1726046150245\",\"name\":\"Co mohou prodejci d\u011blat, pokud vr\u00e1cen\u00ed zbo\u017e\u00ed Amazon nebylo p\u0159ijato?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Prodejci mohou kontaktovat z\u00e1kaznickou podporu Amazonu, aby objasnili stav vr\u00e1cen\u00ed zbo\u017e\u00ed a v p\u0159\u00edpad\u011b pot\u0159eby zah\u00e1jili vy\u0161et\u0159ov\u00e1n\u00ed. 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With a feel for relevant trends and a clear writing style, he makes sophisticated content accessible to a broad audience.","sameAs":["https:\/\/www.linkedin.com\/in\/robin-bals-b4599b182\/"],"url":"https:\/\/www.sellerlogic.com\/cs\/blog\/author\/robinbals\/"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/cs\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/#faq-question-1726045960058","position":1,"url":"https:\/\/www.sellerlogic.com\/cs\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/#faq-question-1726045960058","name":"Vr\u00e1cen\u00ed objedn\u00e1vky Amazon: Kter\u00e9 polo\u017eky nelze vr\u00e1tit podle z\u00e1sad vracen\u00ed Amazonu?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"N\u00e1sleduj\u00edc\u00ed zbo\u017e\u00ed je nap\u0159\u00edklad vylou\u010deno z vr\u00e1cen\u00ed: <br\/>- zape\u010det\u011bn\u00e9 zbo\u017e\u00ed, kter\u00e9 bylo otev\u0159eno po dod\u00e1n\u00ed (kosmetika, po\u010d\u00edta\u010dov\u00fd software atd.)<br\/>- produkty, kter\u00e9 byly vyrobeny na m\u00edru nebo jasn\u011b p\u0159izp\u016fsobeny pot\u0159eb\u00e1m z\u00e1kazn\u00edka (nap\u0159\u00edklad personalizovan\u00e9 ru\u010dn\u011b vyr\u00e1b\u011bn\u00e9 p\u0159edm\u011bty)<br\/>- zbo\u017e\u00ed podl\u00e9haj\u00edc\u00ed zk\u00e1ze<br\/>- slu\u017eby, kter\u00e9 byly pln\u011b poskytnuty<br\/>- noviny, \u010dasopisy nebo periodika (s v\u00fdjimkou p\u0159edplatn\u00e9ho)<br\/>- alkoholick\u00e9 n\u00e1poje, jejich\u017e cena podl\u00e9h\u00e1 v\u00fdkyv\u016fm, kter\u00e9 prodejci nemohou ovlivnit","inLanguage":"cs-CZ"},"inLanguage":"cs-CZ"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/cs\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/#faq-question-1726046073760","position":2,"url":"https:\/\/www.sellerlogic.com\/cs\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/#faq-question-1726046073760","name":"Mus\u00ed z\u00e1kazn\u00edci vr\u00e1tit produkty Amazon v origin\u00e1ln\u00edm obalu?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Polo\u017eky nemus\u00ed b\u00fdt nutn\u011b vr\u00e1ceny v origin\u00e1ln\u00edm obalu. N\u011bkter\u00e9 polo\u017eky, jako jsou v\u00fdrobky na m\u00edru, mus\u00ed b\u00fdt vr\u00e1ceny v origin\u00e1ln\u00edm obalu. Z velk\u00e9 \u010d\u00e1sti to z\u00e1vis\u00ed na typu produkt\u016f.","inLanguage":"cs-CZ"},"inLanguage":"cs-CZ"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/cs\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/#faq-question-1726046086439","position":3,"url":"https:\/\/www.sellerlogic.com\/cs\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/#faq-question-1726046086439","name":"Co zahrnuje dobrovoln\u00e1 z\u00e1ruka na vr\u00e1cen\u00ed zbo\u017e\u00ed na Amazonu?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Amazon poskytuje sv\u00fdm z\u00e1kazn\u00edk\u016fm dobrovolnou z\u00e1ruku na vr\u00e1cen\u00ed zbo\u017e\u00ed nad r\u00e1mec z\u00e1konn\u00fdch p\u0159edpis\u016f, kterou mus\u00ed nab\u00edzet tak\u00e9 v\u0161ichni prodejci na trhu. Produkty lze obvykle vr\u00e1tit do 30 dn\u016f od p\u0159evzet\u00ed. Z\u00e1kazn\u00edci obdr\u017e\u00ed zp\u011bt kupn\u00ed cenu. To se v\u0161ak nevztahuje na zbo\u017e\u00ed v kategori\u00edch elektroniky, fotoapar\u00e1t\u016f, kancel\u00e1\u0159sk\u00fdch pot\u0159eb, hudby, film\u016f a videoher \u2013 zde plat\u00ed z\u00e1konn\u00e1 lh\u016fta 14 dn\u016f.","inLanguage":"cs-CZ"},"inLanguage":"cs-CZ"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/cs\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/#faq-question-1726046103385","position":4,"url":"https:\/\/www.sellerlogic.com\/cs\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/#faq-question-1726046103385","name":"Nese n\u00e1klady na vr\u00e1cen\u00ed zbo\u017e\u00ed prod\u00e1vaj\u00edc\u00ed nebo Amazon podle z\u00e1sad vracen\u00ed a refundace pro objedn\u00e1vky na trhu?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"U od\u011bv\u016f, obuvi a kabelek nese n\u00e1klady na vr\u00e1cen\u00ed zbo\u017e\u00ed Amazon. Maloobchodn\u00ed spole\u010dnost dokonce tyto n\u00e1klady pokr\u00fdv\u00e1 podle z\u00e1sad vracen\u00ed Amazonu pro polo\u017eky s hodnotou p\u0159es 40 eur, kdy\u017e z\u00e1kazn\u00edci vr\u00e1t\u00ed sv\u00e9 polo\u017eky do 14 dn\u016f.","inLanguage":"cs-CZ"},"inLanguage":"cs-CZ"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/cs\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/#faq-question-1726046117755","position":5,"url":"https:\/\/www.sellerlogic.com\/cs\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/#faq-question-1726046117755","name":"Co se stane, pokud prodejci Amazonu neposkytnou dobrovolnou z\u00e1ruku na vr\u00e1cen\u00ed zbo\u017e\u00ed?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"V tomto p\u0159\u00edpad\u011b Amazon podnikne kroky a prosad\u00ed z\u00e1sady vracen\u00ed zbo\u017e\u00ed s\u00e1m. V nejhor\u0161\u00edm p\u0159\u00edpad\u011b budou p\u0159\u00edslu\u0161n\u00ed prodejci vylou\u010deni z prodeje na trhu Amazon.","inLanguage":"cs-CZ"},"inLanguage":"cs-CZ"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/cs\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/#faq-question-1726046131561","position":6,"url":"https:\/\/www.sellerlogic.com\/cs\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/#faq-question-1726046131561","name":"Mus\u00ed prodejci na trhu poskytnout okam\u017eit\u00e9 n\u00e1hrady, pokud produkty doraz\u00ed z\u00e1kazn\u00edkovi po\u0161kozen\u00e9?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Ano, prodejci mus\u00ed poskytnout okam\u017eit\u00e9 n\u00e1hrady, pokud objedn\u00e1vky obsahuj\u00ed po\u0161kozen\u00e9 nebo nefunk\u010dn\u00ed zbo\u017e\u00ed, od dubna 2024. To je uvedeno v z\u00e1sad\u00e1ch vracen\u00ed a refundace pro objedn\u00e1vky na trhu. Nicm\u00e9n\u011b podm\u00ednky vracen\u00ed Amazonu tak\u00e9 uv\u00e1d\u011bj\u00ed, \u017ee z\u00e1kazn\u00edci mus\u00ed vr\u00e1tit p\u016fvodn\u00ed zbo\u017e\u00ed do 30 dn\u016f.","inLanguage":"cs-CZ"},"inLanguage":"cs-CZ"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/cs\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/#faq-question-1726046150245","position":7,"url":"https:\/\/www.sellerlogic.com\/cs\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/#faq-question-1726046150245","name":"Co mohou prodejci d\u011blat, pokud vr\u00e1cen\u00ed zbo\u017e\u00ed Amazon nebylo p\u0159ijato?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Prodejci mohou kontaktovat z\u00e1kaznickou podporu Amazonu, aby objasnili stav vr\u00e1cen\u00ed zbo\u017e\u00ed a v p\u0159\u00edpad\u011b pot\u0159eby zah\u00e1jili vy\u0161et\u0159ov\u00e1n\u00ed. Maj\u00ed tak\u00e9 mo\u017enost poslat z\u00e1kazn\u00edkovi p\u0159ipom\u00ednku nebo zpracovat refundaci pouze tehdy, kdy\u017e bylo zbo\u017e\u00ed znovu p\u0159ijato.","inLanguage":"cs-CZ"},"inLanguage":"cs-CZ"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/cs\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/#faq-question-1726046179621","position":8,"url":"https:\/\/www.sellerlogic.com\/cs\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/#faq-question-1726046179621","name":"Co mohou prodejci d\u011blat, pokud z\u00e1kazn\u00edci nevr\u00e1t\u00ed zbo\u017e\u00ed?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Pokud z\u00e1kazn\u00edci vr\u00e1t\u00ed produkty a obdr\u017e\u00ed refundaci, ale neode\u0161lou polo\u017eku zp\u011bt do skladu Amazonu, m\u00e1 prodejce FBA obvykle n\u00e1rok na refundaci. K odhalen\u00ed takov\u00fdch p\u0159\u00edpad\u016f obvykle prodejci Amazonu pou\u017e\u00edvaj\u00ed extern\u00ed slu\u017ebu jako <a href=\"#[pref-link id=58 pref-lang=cs]\">SELLERLOGIC Lost &amp; Found Full-Service<\/a>. Toto sleduje v\u0161echny transakce FBA a pen\u00edze za jak\u00e9koli chyby jsou automaticky vr\u00e1ceny prodejci.","inLanguage":"cs-CZ"},"inLanguage":"cs-CZ"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/cs\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/#faq-question-1726046197370","position":9,"url":"https:\/\/www.sellerlogic.com\/cs\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/#faq-question-1726046197370","name":"M\u016f\u017ee b\u00fdt vr\u00e1cen\u00ed zru\u0161eno na Amazonu?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Ano, vr\u00e1cen\u00ed m\u016f\u017ee b\u00fdt zru\u0161eno na Amazonu. To je mo\u017en\u00e9 v\u00fdb\u011brem mo\u017enosti \"Zru\u0161it vr\u00e1cen\u00ed\" v p\u0159ehledu objedn\u00e1vek p\u0159ed t\u00edm, ne\u017e byl bal\u00ed\u010dek odesl\u00e1n zp\u011bt.","inLanguage":"cs-CZ"},"inLanguage":"cs-CZ"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/cs\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/#faq-question-1726046211421","position":10,"url":"https:\/\/www.sellerlogic.com\/cs\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/#faq-question-1726046211421","name":"M\u016f\u017ee b\u00fdt v\u00edce polo\u017eek vr\u00e1ceno sou\u010dasn\u011b na Amazonu?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Ano, v\u00edce polo\u017eek m\u016f\u017ee b\u00fdt vr\u00e1ceno sou\u010dasn\u011b na Amazonu. B\u011bhem procesu vr\u00e1cen\u00ed mohou b\u00fdt vybr\u00e1ny v\u00edce polo\u017eek z r\u016fzn\u00fdch objedn\u00e1vek a odesl\u00e1ny zp\u011bt spole\u010dn\u011b.","inLanguage":"cs-CZ"},"inLanguage":"cs-CZ"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/cs\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/#faq-question-1726046221271","position":11,"url":"https:\/\/www.sellerlogic.com\/cs\/blog\/vraceni-a-refundace-objednavek-na-trhu-nove-pokyny-pro-prodejce-amazonu\/#faq-question-1726046221271","name":"Jak dost\u00e1vaj\u00ed prodejci sv\u00e9 pen\u00edze zp\u011bt na Amazonu, kdy\u017e k takov\u00fdm chyb\u00e1m dojde ve vztahu FBA?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Chyby FBA jsou na Amazonu b\u011b\u017en\u00e9. Existuj\u00ed dva zp\u016fsoby, jak z\u00edskat sv\u00e9 pen\u00edze zp\u011bt v tomto ohledu: ru\u010dn\u011b nebo automaticky. Ru\u010dn\u00ed mo\u017enost vy\u017eaduje hodn\u011b \u010dasu, proto\u017ee mus\u00edte komunikovat se z\u00e1kaznickou podporou Amazonu, r\u016fzn\u00fdmi zpr\u00e1vami Amazonu a dlouh\u00fdmi \u010dekac\u00edmi dobami. Druh\u00e1 mo\u017enost je jednodu\u0161\u0161\u00ed pomoc\u00ed softwarov\u00fdch \u0159e\u0161en\u00ed, jako je Lost &amp; Found Full-Service od SELLERLOGIC. To nejen identifikuje v\u00edce chyb FBA, ale tak\u00e9 b\u011bhem cel\u00e9ho procesu neztr\u00e1c\u00edte cenn\u00fd \u010das.","inLanguage":"cs-CZ"},"inLanguage":"cs-CZ"}]}},"_links":{"self":[{"href":"https:\/\/www.sellerlogic.com\/cs\/wp-json\/wp\/v2\/posts\/108624","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sellerlogic.com\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sellerlogic.com\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sellerlogic.com\/cs\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sellerlogic.com\/cs\/wp-json\/wp\/v2\/comments?post=108624"}],"version-history":[{"count":0,"href":"https:\/\/www.sellerlogic.com\/cs\/wp-json\/wp\/v2\/posts\/108624\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sellerlogic.com\/cs\/wp-json\/wp\/v2\/media\/55849"}],"wp:attachment":[{"href":"https:\/\/www.sellerlogic.com\/cs\/wp-json\/wp\/v2\/media?parent=108624"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sellerlogic.com\/cs\/wp-json\/wp\/v2\/categories?post=108624"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sellerlogic.com\/cs\/wp-json\/wp\/v2\/tags?post=108624"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}