{"id":108873,"date":"2021-04-12T12:24:26","date_gmt":"2021-04-12T12:24:26","guid":{"rendered":"https:\/\/127.0.0.1\/wiki\/amazon-ruecksendung\/"},"modified":"2021-04-12T12:24:26","modified_gmt":"2021-04-12T12:24:26","slug":"amazon-ruecksendung","status":"publish","type":"theme_wiki","link":"https:\/\/www.sellerlogic.com\/cs\/wiki\/amazon-ruecksendung\/","title":{"rendered":"Amazon vr\u00e1cen\u00ed"},"content":{"rendered":"

Kdy\u017e z\u00e1kazn\u00edk provede n\u00e1kup na Amazonu, obvykle m\u00e1 mo\u017enost vr\u00e1tit svou objedn\u00e1vku, nap\u0159\u00edklad pokud je polo\u017eka po\u0161kozen\u00e1 nebo neodpov\u00edd\u00e1 popisu na str\u00e1nce s podrobnostmi o produktu. To se obvykle vztahuje i na produkty prod\u00e1van\u00e9 t\u0159et\u00edmi stranami na Amazonu. Proces vr\u00e1cen\u00ed je obvykle jednoduch\u00fd prost\u0159ednictv\u00edm online centra pro vracen\u00ed, a kredit je zpracov\u00e1n rychle.<\/p>

\"amazon<\/figure><\/div>

Kdy mohou z\u00e1kazn\u00edci vr\u00e1tit sv\u016fj bal\u00ed\u010dek z Amazonu?<\/h2>

Z\u00e1konn\u00e1 pr\u00e1vo na odstoupen\u00ed<\/a> se vztahuje na 14 dn\u00ed od p\u0159evzet\u00ed zbo\u017e\u00ed nebo od uzav\u0159en\u00ed smlouvy v p\u0159\u00edpad\u011b digit\u00e1ln\u00edho obsahu. Krom\u011b toho Amazon poskytuje 30denn\u00ed politiku vracen\u00ed pro t\u00e9m\u011b\u0159 v\u0161echny produkty od data p\u0159evzet\u00ed. Nespr\u00e1vn\u00e9, po\u0161kozen\u00e9 nebo vadn\u00e9 polo\u017eky prod\u00e1van\u00e9 nebo zas\u00edlan\u00e9 Amazonem lze tak\u00e9 vr\u00e1tit do dvou let.<\/p>

Amazon vr\u00e1cen\u00ed do 30 dn\u016f<\/h3>

Z\u00e1kazn\u00edci, kte\u0159\u00ed cht\u011bj\u00ed vr\u00e1tit polo\u017eku na Amazonu do 30 dn\u016f od p\u0159evzet\u00ed, mohou tak u\u010dinit za ur\u010dit\u00fdch podm\u00ednek. Polo\u017eka mus\u00ed b\u00fdt v p\u016fvodn\u00edm stavu<\/strong>. U nov\u00fdch polo\u017eek mus\u00ed b\u00fdt produkt nov\u00fd, nepou\u017eit\u00fd a kompletn\u00ed. Pou\u017eit\u00e9 polo\u017eky by nem\u011bly vykazovat \u017e\u00e1dn\u00e9 nov\u00e9 zn\u00e1mky pou\u017eit\u00ed nebo opot\u0159eben\u00ed. Krom\u011b toho existuj\u00ed n\u011bkter\u00e9 kategorie produkt\u016f, kter\u00e9 jsou z tohoto typu vr\u00e1cen\u00ed Amazonu vylou\u010deny (nap\u0159. zbo\u017e\u00ed podl\u00e9haj\u00edc\u00ed zk\u00e1ze) nebo pro kter\u00e9 plat\u00ed speci\u00e1ln\u00ed podm\u00ednky<\/a>.<\/p>

Amazon vr\u00e1cen\u00ed po 30 dnech<\/h3>

Pokud je p\u0159evzet\u00ed zbo\u017e\u00ed star\u0161\u00ed ne\u017e 30 dn\u00ed, Amazon p\u0159ijme vr\u00e1cen\u00ed pouze v p\u0159\u00edpad\u011b, \u017ee se jedn\u00e1 o st\u00ed\u017enost<\/strong> na po\u0161kozenou nebo vadnou polo\u017eku (odpov\u011bdnost za vady). To je obecn\u011b mo\u017en\u00e9 a\u017e po dobu dvou let. Pokud byla polo\u017eka odesl\u00e1na prodejcem na tr\u017ei\u0161ti, mus\u00ed z\u00e1kazn\u00edk kontaktovat prodejce p\u0159\u00edmo pomoc\u00ed tla\u010d\u00edtka “Kontaktovat prodejce” ve sv\u00e9m \u00fa\u010dtu v sekci “Moje objedn\u00e1vky.” Z\u00e1konn\u00e1 pr\u00e1va na z\u00e1ruku z\u016fst\u00e1vaj\u00ed nedot\u010dena.<\/p>

Kdo nese n\u00e1klady na vr\u00e1cen\u00ed?<\/h2>

Obecn\u011b Amazon pokr\u00fdv\u00e1 n\u00e1klady na vr\u00e1cen\u00ed, pokud byly zbo\u017e\u00ed prod\u00e1ny nebo odesl\u00e1ny t\u00edmto e-commerce gigantem a maj\u00ed hodnotu alespo\u0148 40 eur. To plat\u00ed zejm\u00e9na, pokud k vr\u00e1cen\u00ed Amazonu dojde v r\u00e1mci z\u00e1konn\u00e9 lh\u016fty pro odstoupen\u00ed. Pokud v\u0161ak je polo\u017eka vr\u00e1cena pouze proto, \u017ee se z\u00e1kazn\u00edkovi nel\u00edb\u00ed, m\u016f\u017ee z\u00e1kazn\u00edk n\u00e9st n\u00e1klady na vr\u00e1cen\u00ed Amazonu.<\/p>

Zda prodejce na tr\u017ei\u0161ti nab\u00edz\u00ed bezplatn\u00e1 vr\u00e1cen\u00ed, lze nal\u00e9zt v z\u00e1sad\u00e1ch vracen\u00ed prodejce. Tyto informace se nach\u00e1zej\u00ed na profilov\u00e9 str\u00e1nce prodejce, na kterou mohou z\u00e1kazn\u00edci p\u0159istupovat kliknut\u00edm na jm\u00e9no prodejce. Druh\u00e1 z\u00e1lo\u017eka uv\u00e1d\u00ed podm\u00ednky vracen\u00ed, za kter\u00fdch m\u016f\u017ee z\u00e1kazn\u00edk po\u017e\u00e1dat o vr\u00e1cen\u00ed pen\u011bz za svou objedn\u00e1vku na Amazonu.<\/p>

Jak funguje proces vr\u00e1cen\u00ed na Amazonu?<\/h2>

Pro vr\u00e1cen\u00ed objedn\u00e1vky na Amazon mohou z\u00e1kazn\u00edci vyu\u017e\u00edt n\u011bkolik mo\u017enost\u00ed: Za prv\u00e9, z\u00e1kazn\u00edk m\u016f\u017ee po\u017e\u00e1dat o \u0161t\u00edtek pro vr\u00e1cen\u00ed p\u0159\u00edmo v sekci “Moje objedn\u00e1vky” sv\u00e9ho \u00fa\u010dtu na Amazonu; za druh\u00e9, to lze prov\u00e9st prost\u0159ednictv\u00edm online centra pro vracen\u00ed<\/a>. Pokud chyb\u00ed odpov\u00eddaj\u00edc\u00ed tla\u010d\u00edtko pro po\u017e\u00e1d\u00e1n\u00ed o \u0161t\u00edtek pro vr\u00e1cen\u00ed Amazonu v objedn\u00e1vk\u00e1ch, lh\u016fta pro vr\u00e1cen\u00ed ji\u017e vypr\u0161ela.<\/p>

Po kliknut\u00ed na tla\u010d\u00edtko se Amazon pt\u00e1, pro\u010d je po\u017eadov\u00e1no vr\u00e1cen\u00ed pen\u011bz. N\u00e1sledn\u011b se zobraz\u00ed \u0161t\u00edtek pro vr\u00e1cen\u00ed, kter\u00fd z\u00e1kazn\u00edk vytiskne a p\u0159ipevn\u00ed na bal\u00ed\u010dek p\u0159ed t\u00edm, ne\u017e ho odnese na po\u0161tu.<\/p>

Obecn\u011b budou z\u00e1kazn\u00edci pot\u0159ebovat tisk\u00e1rnu nebo mus\u00ed \u0161t\u00edtek pro vr\u00e1cen\u00ed vytisknout jinde, nap\u0159\u00edklad v kop\u00edrovac\u00edm obchod\u011b nebo u p\u0159\u00edtele. Nicm\u00e9n\u011b, vr\u00e1cen\u00ed Amazonu bez osobn\u00ed tisk\u00e1rny je mo\u017en\u00e9 pomoc\u00ed QR k\u00f3du. Ten je pot\u00e9 naskenov\u00e1n p\u0159\u00edmo v bal\u00ed\u010dkov\u00e9m obchod\u011b. Pokud tato mo\u017enost nen\u00ed zobrazena, mohou z\u00e1kazn\u00edci kontaktovat z\u00e1kaznick\u00fd servis, aby obdr\u017eeli QR k\u00f3d od Amazonu pro vr\u00e1cen\u00ed.<\/span><\/p><\/blockquote>

U polo\u017eek, kter\u00e9 nebyly odesl\u00e1ny Amazonem, se postup m\u016f\u017ee li\u0161it. Dal\u0161\u00ed informace lze nal\u00e9zt v z\u00e1sad\u00e1ch vracen\u00ed prodejce nebo p\u0159\u00edmo od n\u011bj. U mezin\u00e1rodn\u00edch vr\u00e1cen\u00ed mus\u00ed prodejci na tr\u017ei\u0161ti poskytnout bezplatn\u00fd \u0161t\u00edtek pro vr\u00e1cen\u00ed nebo nab\u00eddnout vr\u00e1cen\u00ed na n\u011bmeckou adresu, podle Amazonu. Pokud ani jedno nen\u00ed mo\u017en\u00e9, mus\u00ed vr\u00e1tit celou \u010d\u00e1stku, kterou z\u00e1kazn\u00edk zaplatil za zbo\u017e\u00ed. Pokud nastane probl\u00e9m s vr\u00e1cen\u00edm prodejci na Amazonu, m\u016f\u017ee b\u00fdt tak\u00e9 mo\u017en\u00e9 podat n\u00e1rok na z\u00e1ruku A-to-Z<\/a>.<\/p>

Jak dlouho mus\u00ed z\u00e1kazn\u00edci \u010dekat na vr\u00e1cen\u00ed pen\u011bz od Amazonu?<\/h3>

Obecn\u011b Amazon rychle vrac\u00ed pen\u00edze z\u00e1kazn\u00edkovi po vr\u00e1cen\u00ed. To plat\u00ed zejm\u00e9na pro vr\u00e1cen\u00ed Amazon Prime. Obvykle z\u00e1kazn\u00edci ne\u010dekaj\u00ed d\u00e9le ne\u017e sedm dn\u00ed, aby obdr\u017eeli sv\u00e9 pen\u00edze po vr\u00e1cen\u00ed. Platn\u00e9 lh\u016fty jsou v\u0161ak z\u00e1visl\u00e9 na zp\u016fsobu platby<\/a>.<\/p>

Pozor! Ofici\u00e1ln\u011b neexistuje \u017e\u00e1dn\u00fd limit na to, kolik vr\u00e1cen\u00ed m\u016f\u017ee z\u00e1kazn\u00edk zah\u00e1jit. Nicm\u00e9n\u011b neofici\u00e1ln\u011b m\u016f\u017ee Amazon pozastavit \u00fa\u010dty z\u00e1kazn\u00edk\u016f, kte\u0159\u00ed provedou p\u0159\u00edli\u0161 mnoho vr\u00e1cen\u00ed<\/strong> v ur\u010dit\u00e9m \u010dasov\u00e9m obdob\u00ed. Proto by z\u00e1kazn\u00edci m\u011bli zah\u00e1jit vr\u00e1cen\u00ed na Amazonu pouze tehdy, kdy\u017e je to skute\u010dn\u011b nutn\u00e9 (nap\u0159. kv\u016fli vad\u011b). Samoz\u0159ejm\u011b, \u00fa\u010det bude tak\u00e9 pozastaven, pokud bude zji\u0161t\u011bna jak\u00e1koli podvodn\u00e1 \u010dinnost.<\/span><\/p><\/blockquote>

Kredity k obr\u00e1zk\u016fm v po\u0159ad\u00ed obr\u00e1zk\u016f: \u00a9 fotomowo \u2013 stock.adobe.com<\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"","wiki_archive":[1880,1916],"class_list":["post-108873","theme_wiki","type-theme_wiki","status-publish","hentry","wiki_archive-amazon","wiki_archive-zakaznicka-podpora"],"yoast_head":"\nAmazon Pr\u00e1vo na odstoupen\u00ed a vr\u00e1cen\u00ed: Jak to funguje<\/title>\n<meta name=\"description\" content=\"Pr\u00e1vo na odstoupen\u00ed na Amazonu: Pokud jsou z\u00e1kazn\u00edci nespokojeni, mohou po\u017e\u00e1dat o vr\u00e1cen\u00ed. 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