{"id":108888,"date":"2021-04-12T12:38:12","date_gmt":"2021-04-12T12:38:12","guid":{"rendered":"https:\/\/127.0.0.1\/wiki\/amazon-chargeback\/"},"modified":"2021-04-12T12:38:12","modified_gmt":"2021-04-12T12:38:12","slug":"amazon-chargeback","status":"publish","type":"theme_wiki","link":"https:\/\/www.sellerlogic.com\/cs\/wiki\/amazon-chargeback\/","title":{"rendered":"Amazon Chargeback"},"content":{"rendered":"<h2 class=\"theme-wp-block wp-block-heading gb-responsive-740901-identifier\">Jak\u00fd je proces chargebacku na Amazonu?<\/h2><div class=\"wp-block-image desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-593848-identifier\"><figure class=\"theme-wp-block alignright size-large is-resized\"><img decoding=\"async\" width=\"844\" height=\"844\" src=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/04\/23142604\/chargeback-kreditkarte-frist-amazon-844x844.jpeg\" alt=\"chargeback kreditkarte frist amazon\" class=\"wp-image-9502\" style=\"width:345px;height:345px\" srcset=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/04\/23142604\/chargeback-kreditkarte-frist-amazon-407x407.jpeg 407w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/04\/23142604\/chargeback-kreditkarte-frist-amazon-768x768.jpeg 768w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/04\/23142604\/chargeback-kreditkarte-frist-amazon-844x844.jpeg 844w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/04\/23142604\/chargeback-kreditkarte-frist-amazon-1536x1536.jpeg 1536w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/04\/23142604\/chargeback-kreditkarte-frist-amazon-2048x2048.jpeg 2048w\" sizes=\"(max-width: 844px) 100vw, 844px\" \/><\/figure><\/div><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-830517-identifier\">Amazon ozna\u010duje proces chargebacku jako obnovu platby kreditn\u00ed kartou dr\u017eitelem karty, co\u017e je tak\u00e9 zn\u00e1m\u00e9 jako zru\u0161en\u00ed kreditn\u00ed karty v n\u011bm\u010din\u011b. K tomu m\u016f\u017ee doj\u00edt nap\u0159\u00edklad v p\u0159\u00edpadech chyb, jako jsou dvoj\u00ed \u00fa\u010dtov\u00e1n\u00ed. Spot\u0159ebitel\u00e9 mohou tak\u00e9 po\u017e\u00e1dat o zru\u0161en\u00ed platby, pokud produkty nedorazily nebo pokud byla kreditn\u00ed karta zneu\u017eita t\u0159et\u00edmi stranami. Jak prodejci, tak dodavatel\u00e9 mohou b\u00fdt ovlivn\u011bni p\u0159\u00edpadem chargebacku na Amazonu.<\/p><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-61418-identifier\">Na rozd\u00edl od p\u0159\u00edpadu z\u00e1ruky A-to-Z, kupuj\u00edc\u00ed nekontaktuje prodejce na trhu nebo Amazon. V p\u0159\u00edpad\u011b procesu chargebacku kontaktuj\u00ed p\u0159\u00edmo svou banku, od kter\u00e9 obdr\u017eeli kreditn\u00ed kartu. Tam mohou zah\u00e1jit proces bu\u010f online, nebo prost\u0159ednictv\u00edm formul\u00e1\u0159e pro chargeback pro objedn\u00e1vku na Amazonu. Banka tak\u00e9 rozhoduje, zda \u017e\u00e1dost p\u0159ijme nebo zam\u00edtne.<\/p><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-76836-identifier\">Aby se rozhodlo, zda bude vr\u00e1cen\u00ed pen\u011bz vyd\u00e1no, banka v procesu chargebacku kontaktuje Amazon a po\u017eaduje pot\u0159ebn\u00e9 informace. Pokud se jedn\u00e1 o n\u00e1kup na trhu, Amazon na opl\u00e1tku kontaktuje prodejce. Proto nelze chargeback jednodu\u0161e po\u017eadovat; takov\u00e1 \u017e\u00e1dost od z\u00e1kazn\u00edka mus\u00ed b\u00fdt od\u016fvodn\u011bna.<\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-12559-identifier\">Jak\u00fd je spr\u00e1vn\u00fd zp\u016fsob, jak zach\u00e1zet s p\u0159\u00edpadem chargebacku na Amazonu?<\/h2><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-614479-identifier\">Pokud z\u00e1kazn\u00edk zah\u00e1j\u00ed proces chargebacku pro objedn\u00e1vku prost\u0159ednictv\u00edm Amazonu, v\u017edy to znamen\u00e1 \u00fasil\u00ed pro dot\u010den\u00e9ho prodejce. Pokud obdr\u017e\u00ed e-mail s \u017e\u00e1dost\u00ed o dal\u0161\u00ed informace, maj\u00ed v podstat\u011b dv\u011b mo\u017enosti, jak reagovat:<\/p><div class=\"theme-block-list\"><ol class=\"theme-wp-block wp-block-list gb-responsive-331922-identifier\"><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-633215-identifier\">Mohou okam\u017eit\u011b zah\u00e1jit vr\u00e1cen\u00ed platby za kreditn\u00ed kartu. To m\u016f\u017ee b\u00fdt u\u017eite\u010dn\u00e9 v p\u0159\u00edpadech, kdy je situace jasn\u00e1, nap\u0159\u00edklad kdy\u017e zbo\u017e\u00ed nikdy nedorazilo k z\u00e1kazn\u00edkovi.<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-560197-identifier\">Mohou poskytnout v\u0161echny pot\u0159ebn\u00e9 informace pro p\u0159ezkum procesu chargebacku. Amazon pot\u00e9 tyto informace p\u0159ed\u00e1 bance dr\u017eitele kreditn\u00ed karty.<\/li><\/ol><\/div><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-262855-identifier\">Je tak\u00e9 d\u016fle\u017eit\u00e9, aby prodejci a dodavatel\u00e9 v\u011bd\u011bli p\u0159i jedn\u00e1n\u00ed s chargebacky kreditn\u00edch karet: Term\u00edn uveden\u00fd spole\u010dnost\u00ed Amazon v e-mailu s ozn\u00e1men\u00edm o zah\u00e1jen\u00e9m procesu chargebacku mus\u00ed b\u00fdt p\u0159\u00edsn\u011b dodr\u017eov\u00e1n.<\/p><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-119148-identifier\">Pokud nejsou uvedeny \u017e\u00e1dn\u00e9 term\u00edny, prodejci by m\u011bli reagovat do jeden\u00e1cti kalend\u00e1\u0159n\u00edch dn\u016f \u2013 bu\u010f prost\u0159ednictv\u00edm Seller Central, nebo v reakci na e-mail s ozn\u00e1men\u00edm. Pokud prodejci na p\u0159\u00edpad chargebacku na Amazonu nereaguj\u00ed, \u017e\u00e1dost z\u00e1kazn\u00edka je obvykle schv\u00e1lena.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-284126-identifier\">Jak mohou prodejci poskytnout pot\u0159ebn\u00e9 informace?<\/h3><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-238807-identifier\">Pokud prodejci necht\u011bj\u00ed zah\u00e1jit okam\u017eit\u00e9 vr\u00e1cen\u00ed pen\u011bz, mus\u00ed poskytnout pot\u0159ebn\u00e9 informace pro proces chargebacku spole\u010dnosti Amazon. Mohou to ud\u011blat bu\u010f prost\u0159ednictv\u00edm Seller Central, nebo odpov\u011bd\u00ed na e-mail s ozn\u00e1men\u00edm.<\/p><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-794011-identifier\">V\u0161echny p\u0159\u00edpady chargebacku na Amazonu lze nal\u00e9zt v Seller Central v nab\u00eddce &#8220;V\u00fdkon&#8221;. Pouze Amazon m\u00e1 p\u0159\u00edstup k odpov\u011bdi zaznamenan\u00e9 zde prodejcem. N\u00e1sleduj\u00edc\u00ed informace by m\u011bli prodejci poskytnout:<\/p><div class=\"theme-block-list\"><ul class=\"theme-wp-block wp-block-list gb-responsive-152817-identifier\"><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-236774-identifier\">stav transakce,<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-427419-identifier\">popis produktu,<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-44807-identifier\">datum odesl\u00e1n\u00ed,<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-820720-identifier\">zp\u016fsob dopravy (<a href=\"\/cs\/blog\/amazon-fba\/\" target=\"_blank\" rel=\"noreferrer noopener\">FBA<\/a>, FBM atd.),<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-835904-identifier\">informace o sledov\u00e1n\u00ed (nap\u0159. \u010d\u00edslo sledov\u00e1n\u00ed),<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-153348-identifier\">pokud je to relevantn\u00ed, dal\u0161\u00ed informace o produktu nebo polo\u017ece, jako jsou fotografie nebo z\u00e1znamy o pou\u017e\u00edv\u00e1n\u00ed digit\u00e1ln\u00ed slu\u017eby.<\/li><\/ul><\/div><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-444148-identifier\">Pokud ji\u017e do\u0161lo ke kontaktu se z\u00e1kazn\u00edkem ohledn\u011b t\u00e9to objedn\u00e1vky, m\u016f\u017ee b\u00fdt u\u017eite\u010dn\u00e9 tuto korespondenci tak\u00e9 p\u0159edat spole\u010dnosti Amazon. N\u00e1sledn\u011b zam\u011bstnanec Amazonu p\u0159iprav\u00ed p\u0159\u00edpad a pot\u00e9 p\u0159ed\u00e1 informace bance odpov\u011bdn\u00e9 za proces chargebacku kreditn\u00ed karty. Amazon s\u00e1m se nerozhoduje ohledn\u011b legality.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-827986-identifier\">\u00da\u010dtuje Amazon poplatek za chargeback?<\/h3><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-148621-identifier\">Pokud prodejci souhlas\u00ed s chargebackem nebo zah\u00e1j\u00ed vr\u00e1cen\u00ed pen\u011bz, nevznikaj\u00ed \u017e\u00e1dn\u00e9 dal\u0161\u00ed n\u00e1klady. Pokud v\u0161ak prodejci napadnou p\u0159\u00edpad chargebacku, Amazon \u00fa\u010dtuje poplatek 20 eur za spr\u00e1vu procesu. Tento poplatek je zru\u0161en pouze v p\u0159\u00edpad\u011b, \u017ee je chargeback pokryt politikou ochrany plateb Amazonu.<\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-653948-identifier\">Jak dlouho trv\u00e1 obdr\u017een\u00ed odpov\u011bdi na chargeback od Amazonu?<\/h2><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-139696-identifier\">Stejn\u011b jako z\u00e1kazn\u00edk m\u016f\u017ee prodejce nebo dodavatel tak\u00e9 \u010dekat na rozhodnut\u00ed banky pot\u00e9, co poskytne v\u0161echny informace. To m\u016f\u017ee trvat a\u017e 90 dn\u00ed a v n\u011bkter\u00fdch vz\u00e1cn\u00fdch p\u0159\u00edpadech i d\u00e9le. Prodejci v\u0161ak obdr\u017e\u00ed odpov\u011b\u010f od Amazonu ohledn\u011b procesu chargebacku pouze v p\u0159\u00edpad\u011b, \u017ee byl chargeback proveden a jsou finan\u010dn\u011b odpov\u011bdn\u00ed. V t\u00e9to odpov\u011bdi se tak\u00e9 dozv\u011bd\u00ed d\u016fvod rozhodnut\u00ed.<\/p><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-264072-identifier\">I kdy\u017e existuje mo\u017enost odpov\u011bd\u011bt na tento e-mail a uv\u00e9st d\u016fvody, pro\u010d byla \u010d\u00e1stka na \u00fa\u010dtu neopr\u00e1vn\u011bn\u011b \u00fa\u010dtov\u00e1na, zku\u0161enosti ukazuj\u00ed, \u017ee rozhodnut\u00ed banky obvykle nen\u00ed zvratn\u00e9. Proto se Amazon v nejvz\u00e1cn\u011bj\u0161\u00edch p\u0159\u00edpadech znovu zab\u00fdv\u00e1 procesem chargebacku.<\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-294996-identifier\">Jak\u00e9 jsou d\u016fsledky procesu chargebacku pro prodejce?<\/h2><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-172859-identifier\">Ztr\u00e1ta p\u0159\u00edjm\u016f a mo\u017en\u00e1 i produktu je u\u017e tak frustruj\u00edc\u00ed; v n\u011bkter\u00fdch p\u0159\u00edpadech chargeback kreditn\u00ed karty tak\u00e9 ovliv\u0148uje v\u00fdkon prodejce a t\u00edm nep\u0159\u00edmo ovliv\u0148uje \u0161ance na z\u00edsk\u00e1n\u00ed Buy Box nebo hodnocen\u00ed produktu ve v\u00fdsledc\u00edch vyhled\u00e1v\u00e1n\u00ed. Pokud dojde k procesu chargebacku za kreditn\u00ed kartu prost\u0159ednictv\u00edm Amazonu, m\u016f\u017ee to b\u00fdt bu\u010f<\/p><div class=\"theme-block-list\"><ul class=\"theme-wp-block wp-block-list gb-responsive-38861-identifier\"><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-554943-identifier\">chargeback souvisej\u00edc\u00ed s podvodem, nebo<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-897950-identifier\">chargeback souvisej\u00edc\u00ed se slu\u017ebou.<\/li><\/ul><\/div><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-825325-identifier\">Prvn\u00ed p\u0159\u00edpad nast\u00e1v\u00e1, kdy\u017e kupuj\u00edc\u00ed tvrd\u00ed, \u017ee nenakoupil \u2013 nap\u0159\u00edklad pokud byla kreditn\u00ed karta odcizena. Tento typ procesu chargebacku na Amazonu nem\u00e1 negativn\u00ed dopady na v\u00fdkon prodejce.<\/p><p class=\"theme-wp-block is-style-default gb-responsive-349834-identifier\">Chargebacky kreditn\u00edch karet souvisej\u00edc\u00ed se slu\u017ebou se naopak t\u00fdkaj\u00ed transakc\u00ed, kde kupuj\u00edc\u00ed potvrzuje n\u00e1kup, ale informuje svou finan\u010dn\u00ed instituci, \u017ee do\u0161lo k probl\u00e9m\u016fm, nap\u0159\u00edklad s vadn\u00fdmi polo\u017ekami. Amazon tento typ chargebacku klasifikuje jako vadu objedn\u00e1vky. Proto je d\u016fle\u017eit\u00e9, aby <a href=\"\/cs\/ressourcen\/download-workbook-buy-box-kriterien\/\">prodejci sledovali m\u00edru vad objedn\u00e1vek<\/a> \u2013 ta by se ide\u00e1ln\u011b m\u011bla bl\u00ed\u017eit 0 %.<\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-417842-identifier\">Jak mohou prodejci a dodavatel\u00e9 p\u0159edej\u00edt chargeback\u016fm kreditn\u00edch karet?<\/h2><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-701015-identifier\">Je zvl\u00e1\u0161t\u011b d\u016fle\u017eit\u00e9, aby se prodejci co nejv\u00edce vyhnuli proces\u016fm chargebacku kv\u016fli negativn\u00edmu dopadu na v\u00fdkon prodejce. Dodavatel\u00e9 maj\u00ed tak\u00e9 z\u00e1jem minimalizovat po\u010det vr\u00e1cen\u00ed, kter\u00e9 mus\u00ed akceptovat.<\/p><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-287297-identifier\">Aby minimalizovali riziko, Amazon doporu\u010duje, aby prodejci a dodavatel\u00e9 v\u011bnovali pozornost r\u016fzn\u00fdm aspekt\u016fm:<\/p><div class=\"theme-block-list\"><ul class=\"theme-wp-block wp-block-list gb-responsive-293538-identifier\"><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-953498-identifier\">Str\u00e1nka s podrobnostmi o produktu by m\u011bla b\u00fdt co nejpodrobn\u011bj\u0161\u00ed. \u010c\u00edm p\u0159esn\u011bji z\u00e1kazn\u00edk v\u00ed, jak produkt vypad\u00e1 a jak\u00e1 je jeho funkce, t\u00edm men\u0161\u00ed je pravd\u011bpodobnost, \u017ee si ho bude cht\u00edt vr\u00e1tit.<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-474648-identifier\">Z\u00e1sady prodejce t\u00fdkaj\u00edc\u00ed se vr\u00e1cen\u00ed a vr\u00e1cen\u00ed pen\u011bz by m\u011bly b\u00fdt snadno dostupn\u00e9 v\u0161em z\u00e1kazn\u00edk\u016fm.<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-53750-identifier\">Dotazy z\u00e1kazn\u00edk\u016f by m\u011bly b\u00fdt zodpov\u011bzeny co nejrychleji a orientovan\u011b na \u0159e\u0161en\u00ed.<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-6011-identifier\">Pravd\u011bpodobnost \u00fasp\u011b\u0161n\u00e9ho sporu v procesu chargebacku Amazonu se zvy\u0161uje, pokud prodejci mohou poskytnout \u010d\u00edslo sledov\u00e1n\u00ed a z\u00e1kazn\u00edk podepsal p\u0159evzet\u00ed zbo\u017e\u00ed<\/li><\/ul><\/div><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-380937-identifier has-small-font-size\">Image credits in the order of the images: \u00a9 vector_v \u2013 stock.adobe.com<\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"","wiki_archive":[1880,1916],"class_list":["post-108888","theme_wiki","type-theme_wiki","status-publish","hentry","wiki_archive-amazon","wiki_archive-zakaznicka-podpora"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Proces chargebacku Amazon \u2013 Co by m\u011bli prodejci zv\u00e1\u017eit<\/title>\n<meta name=\"description\" content=\"V procesu chargebacku Amazonu mohou nespokojen\u00ed z\u00e1kazn\u00edci po\u017e\u00e1dat o vr\u00e1cen\u00ed pen\u011bz na kreditn\u00ed kartu. To je to, co by m\u011bli dot\u010den\u00ed prodejci v\u011bd\u011bt\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sellerlogic.com\/cs\/wiki\/amazon-chargeback\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Proces chargebacku Amazon \u2013 Co by m\u011bli prodejci zv\u00e1\u017eit\" \/>\n<meta property=\"og:description\" content=\"V procesu chargebacku Amazonu mohou nespokojen\u00ed z\u00e1kazn\u00edci po\u017e\u00e1dat o vr\u00e1cen\u00ed pen\u011bz na kreditn\u00ed kartu. To je to, co by m\u011bli dot\u010den\u00ed prodejci v\u011bd\u011bt\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sellerlogic.com\/cs\/wiki\/amazon-chargeback\/\" \/>\n<meta property=\"og:site_name\" content=\"SELLERLOGIC - Smarte Tools f\u00fcr Amazon-Seller\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SellerLogic\/\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.sellerlogic.com\/wp-content\/uploads\/2021\/04\/chargeback-kreditkarte-frist-amazon-844x844.jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@sellerlogic\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.sellerlogic.com\/cs\/wiki\/amazon-chargeback\/\",\"url\":\"https:\/\/www.sellerlogic.com\/cs\/wiki\/amazon-chargeback\/\",\"name\":\"Proces chargebacku Amazon \u2013 Co by m\u011bli prodejci zv\u00e1\u017eit\",\"isPartOf\":{\"@id\":\"https:\/\/www.sellerlogic.com\/cs\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.sellerlogic.com\/cs\/wiki\/amazon-chargeback\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.sellerlogic.com\/cs\/wiki\/amazon-chargeback\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.sellerlogic.com\/wp-content\/uploads\/2021\/04\/chargeback-kreditkarte-frist-amazon-844x844.jpeg\",\"datePublished\":\"2021-04-12T12:38:12+00:00\",\"description\":\"V procesu chargebacku Amazonu mohou nespokojen\u00ed z\u00e1kazn\u00edci po\u017e\u00e1dat o vr\u00e1cen\u00ed pen\u011bz na kreditn\u00ed kartu. To je to, co by m\u011bli dot\u010den\u00ed prodejci v\u011bd\u011bt\",\"breadcrumb\":{\"@id\":\"https:\/\/www.sellerlogic.com\/cs\/wiki\/amazon-chargeback\/#breadcrumb\"},\"inLanguage\":\"cs-CZ\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.sellerlogic.com\/cs\/wiki\/amazon-chargeback\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"cs-CZ\",\"@id\":\"https:\/\/www.sellerlogic.com\/cs\/wiki\/amazon-chargeback\/#primaryimage\",\"url\":\"https:\/\/www.sellerlogic.com\/wp-content\/uploads\/2021\/04\/chargeback-kreditkarte-frist-amazon-844x844.jpeg\",\"contentUrl\":\"https:\/\/www.sellerlogic.com\/wp-content\/uploads\/2021\/04\/chargeback-kreditkarte-frist-amazon-844x844.jpeg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.sellerlogic.com\/cs\/wiki\/amazon-chargeback\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.sellerlogic.com\/cs\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Amazon Chargeback\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.sellerlogic.com\/cs\/#website\",\"url\":\"https:\/\/www.sellerlogic.com\/cs\/\",\"name\":\"SELLERLOGIC - Smarte Tools f\u00fcr Amazon-Seller\",\"description\":\"Intelligente Prozessoptimierung und Gewinnmaximierung\",\"publisher\":{\"@id\":\"https:\/\/www.sellerlogic.com\/cs\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.sellerlogic.com\/cs\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"cs-CZ\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.sellerlogic.com\/cs\/#organization\",\"name\":\"SELLERLOGIC\",\"url\":\"https:\/\/www.sellerlogic.com\/cs\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"cs-CZ\",\"@id\":\"https:\/\/www.sellerlogic.com\/cs\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/02134814\/Property-Logo-Main.svg\",\"contentUrl\":\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/02134814\/Property-Logo-Main.svg\",\"width\":184,\"height\":40,\"caption\":\"SELLERLOGIC\"},\"image\":{\"@id\":\"https:\/\/www.sellerlogic.com\/cs\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/SellerLogic\/\",\"https:\/\/x.com\/sellerlogic\",\"https:\/\/www.instagram.com\/sellerlogic\/\",\"https:\/\/www.linkedin.com\/company\/18402037\/\",\"https:\/\/www.youtube.com\/channel\/UC-gULUur-fNj08sprantKsQ\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Proces chargebacku Amazon \u2013 Co by m\u011bli prodejci zv\u00e1\u017eit","description":"V procesu chargebacku Amazonu mohou nespokojen\u00ed z\u00e1kazn\u00edci po\u017e\u00e1dat o vr\u00e1cen\u00ed pen\u011bz na kreditn\u00ed kartu. To je to, co by m\u011bli dot\u010den\u00ed prodejci v\u011bd\u011bt","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.sellerlogic.com\/cs\/wiki\/amazon-chargeback\/","og_locale":"cs_CZ","og_type":"article","og_title":"Proces chargebacku Amazon \u2013 Co by m\u011bli prodejci zv\u00e1\u017eit","og_description":"V procesu chargebacku Amazonu mohou nespokojen\u00ed z\u00e1kazn\u00edci po\u017e\u00e1dat o vr\u00e1cen\u00ed pen\u011bz na kreditn\u00ed kartu. To je to, co by m\u011bli dot\u010den\u00ed prodejci v\u011bd\u011bt","og_url":"https:\/\/www.sellerlogic.com\/cs\/wiki\/amazon-chargeback\/","og_site_name":"SELLERLOGIC - Smarte Tools f\u00fcr Amazon-Seller","article_publisher":"https:\/\/www.facebook.com\/SellerLogic\/","og_image":[{"url":"https:\/\/www.sellerlogic.com\/wp-content\/uploads\/2021\/04\/chargeback-kreditkarte-frist-amazon-844x844.jpeg","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@sellerlogic","twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.sellerlogic.com\/cs\/wiki\/amazon-chargeback\/","url":"https:\/\/www.sellerlogic.com\/cs\/wiki\/amazon-chargeback\/","name":"Proces chargebacku Amazon \u2013 Co by m\u011bli prodejci zv\u00e1\u017eit","isPartOf":{"@id":"https:\/\/www.sellerlogic.com\/cs\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.sellerlogic.com\/cs\/wiki\/amazon-chargeback\/#primaryimage"},"image":{"@id":"https:\/\/www.sellerlogic.com\/cs\/wiki\/amazon-chargeback\/#primaryimage"},"thumbnailUrl":"https:\/\/www.sellerlogic.com\/wp-content\/uploads\/2021\/04\/chargeback-kreditkarte-frist-amazon-844x844.jpeg","datePublished":"2021-04-12T12:38:12+00:00","description":"V procesu chargebacku Amazonu mohou nespokojen\u00ed z\u00e1kazn\u00edci po\u017e\u00e1dat o vr\u00e1cen\u00ed pen\u011bz na kreditn\u00ed kartu. To je to, co by m\u011bli dot\u010den\u00ed prodejci v\u011bd\u011bt","breadcrumb":{"@id":"https:\/\/www.sellerlogic.com\/cs\/wiki\/amazon-chargeback\/#breadcrumb"},"inLanguage":"cs-CZ","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.sellerlogic.com\/cs\/wiki\/amazon-chargeback\/"]}]},{"@type":"ImageObject","inLanguage":"cs-CZ","@id":"https:\/\/www.sellerlogic.com\/cs\/wiki\/amazon-chargeback\/#primaryimage","url":"https:\/\/www.sellerlogic.com\/wp-content\/uploads\/2021\/04\/chargeback-kreditkarte-frist-amazon-844x844.jpeg","contentUrl":"https:\/\/www.sellerlogic.com\/wp-content\/uploads\/2021\/04\/chargeback-kreditkarte-frist-amazon-844x844.jpeg"},{"@type":"BreadcrumbList","@id":"https:\/\/www.sellerlogic.com\/cs\/wiki\/amazon-chargeback\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.sellerlogic.com\/cs\/"},{"@type":"ListItem","position":2,"name":"Amazon Chargeback"}]},{"@type":"WebSite","@id":"https:\/\/www.sellerlogic.com\/cs\/#website","url":"https:\/\/www.sellerlogic.com\/cs\/","name":"SELLERLOGIC - Smarte Tools f\u00fcr Amazon-Seller","description":"Intelligente Prozessoptimierung und Gewinnmaximierung","publisher":{"@id":"https:\/\/www.sellerlogic.com\/cs\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.sellerlogic.com\/cs\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"cs-CZ"},{"@type":"Organization","@id":"https:\/\/www.sellerlogic.com\/cs\/#organization","name":"SELLERLOGIC","url":"https:\/\/www.sellerlogic.com\/cs\/","logo":{"@type":"ImageObject","inLanguage":"cs-CZ","@id":"https:\/\/www.sellerlogic.com\/cs\/#\/schema\/logo\/image\/","url":"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/02134814\/Property-Logo-Main.svg","contentUrl":"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/02134814\/Property-Logo-Main.svg","width":184,"height":40,"caption":"SELLERLOGIC"},"image":{"@id":"https:\/\/www.sellerlogic.com\/cs\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/SellerLogic\/","https:\/\/x.com\/sellerlogic","https:\/\/www.instagram.com\/sellerlogic\/","https:\/\/www.linkedin.com\/company\/18402037\/","https:\/\/www.youtube.com\/channel\/UC-gULUur-fNj08sprantKsQ"]}]}},"_links":{"self":[{"href":"https:\/\/www.sellerlogic.com\/cs\/wp-json\/wp\/v2\/theme_wiki\/108888","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sellerlogic.com\/cs\/wp-json\/wp\/v2\/theme_wiki"}],"about":[{"href":"https:\/\/www.sellerlogic.com\/cs\/wp-json\/wp\/v2\/types\/theme_wiki"}],"wp:attachment":[{"href":"https:\/\/www.sellerlogic.com\/cs\/wp-json\/wp\/v2\/media?parent=108888"}],"wp:term":[{"taxonomy":"wiki_archive","embeddable":true,"href":"https:\/\/www.sellerlogic.com\/cs\/wp-json\/wp\/v2\/wiki_archive?post=108888"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}