{"id":106032,"date":"2021-03-02T08:05:46","date_gmt":"2021-03-02T08:05:46","guid":{"rendered":"https:\/\/127.0.0.1\/resources\/success-story-groupe-dragon\/"},"modified":"2021-03-02T08:05:46","modified_gmt":"2021-03-02T08:05:46","slug":"success-story-groupe-dragon","status":"publish","type":"page","link":"https:\/\/www.sellerlogic.com\/da\/resources\/success-story-groupe-dragon\/","title":{"rendered":"Success Story: Groupe Dragon EN"},"content":{"rendered":"\n\t
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\n\t\tIngen tid, ingen arbejdskraft, ingen ressourcer<\/strong>\t<\/h1>\n\n\t\t

\n\t\tHvordan Groupe Dragon stadig f\u00e5r hver FBA-fejl refunderet<\/strong>\t<\/h2>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t
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\"Success<\/figure>

Grundlag<\/strong>:<\/strong>
2011<\/p>

Industri<\/strong>:<\/strong>
Reservedele & elektroniske husholdningsapparater<\/p>

Varer p\u00e5 Amazon:\u00a0<\/strong><\/strong>
ca. 177.000 SKU’er<\/p>

Forsendelser<\/strong>:\u00a0<\/strong>
ca. 37.000 pr. m\u00e5ned<\/p><\/div>

Baggrund:<\/h3>

Groupe Dragon er en af de mest succesfulde franske virksomheder p\u00e5 Amazon-markedet. Og der er en grund til det: F\u00f8r Groupe Dragons grundl\u00e6gger blev Amazon-s\u00e6lger, arbejdede han p\u00e5 fuld tid som reparationstekniker af elektriske apparater. \u201cSelv dengang tilb\u00f8d han reservedele i sin butik,\u201d siger Florent Noualy, leder af indk\u00f8b og markedspladsstrategi. \u201cHan inds\u00e5, at elektriske apparater g\u00e5r i stykker meget lettere i dag end tidligere.\u201d<\/p>

Derudover var der nye lovgivningsm\u00e6ssige regler, der kr\u00e6vede, at producenterne for eksempel skulle have reservedele p\u00e5 lager i en bestemt periode. Som et resultat af disse \u00e6ndringer har der v\u00e6ret en betydelig v\u00e6kst i eftersp\u00f8rgslen efter reparationsforsyninger, is\u00e6r online. Beslutningen om ogs\u00e5 at tilbyde reservedele online var helt rigtig: I mellemtiden rangerer Groupe Dragon blandt de 5 mest succesfulde franske Amazon-s\u00e6lgere.<\/p>

Startende situation:<\/h3>

Med sin succes stod Groupe Dragon dog ogs\u00e5 over for nye udfordringer, der skulle overvindes. \u201cEn af dem var internationalisering. Amazon var en stor hj\u00e6lp i dette, fordi dens nemme adgang til andre markedspladser bet\u00f8d, at vores virksomhed voksede st\u00f8t,\u201d siger Florent Noualy. Den tyske markedsplads blev endda den f\u00f8rende salgskanal.<\/p>

Men ekspansion via Amazon \u00e5bnede ogs\u00e5 vejen for Groupe Dragon til at tilbyde m\u00e6rkevarer fra Dyson eller Elektrolux. \u201cDette \u00f8gede vores ordre- og lagervolumen massivt. Da jeg kom med i teamet i 2015, blev det relativt hurtigt klart, at vi skulle skifte vores opfyldelse til FBA i fremtiden. For os var dette den bedste mulighed.\u201d<\/p>

Solution:<\/h3>

Then Noualy modtog en besked via LinkedIn fra Monica, vores Sales Development Representative hos SELLERLOGIC. \u201cJeg vidste allerede om SELLERLOGIC,\u201d husker Noualy, \u201cog jeg var straks interesseret i Lost & Found. Det var allerede klart for mig p\u00e5 det tidspunkt, at vi manglede vigtig information om vores FBA-processer.\u201d Desuden var der ingen p\u00e5 Groupe Dragon-teamet, der var i stand til at analysere de enorme datam\u00e6ngder, som Lost & Found g\u00f8r.<\/p>

\u201cSelv om vi har solgt p\u00e5 Amazon i \u00e5revis og har et solidt greb om, hvordan det fungerer,\u201d tilf\u00f8jer Noualy, “havde vi ikke nok ekspertise til at identificere alle typer fejl.”
Det var kritisk at f\u00e5 denne situation under kontrol. \u201cDa jeg aktiverede Lost & Found dengang, forventede jeg allerede, at v\u00e6rkt\u00f8jet ville identificere mange FBA-fejl. Men jeg ville aldrig nogensinde have forventet den faktiske m\u00e6ngde!\u201d<\/p>

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Florent Noualy<\/strong><\/h3>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
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Head of purchasing and marketplace strategy<\/strong><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
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“Det var absolut uacceptabelt at forts\u00e6tte med at tabe s\u00e5 mange penge, s\u00e5 beslutningen blev klar: vi ville forts\u00e6tte med at bruge Lost & Found.”<\/p><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n<\/div><\/div>

Successful Results with SELLERLOGIC:<\/h3>

Den allerf\u00f8rste k\u00f8rsel af Lost & Found afsl\u00f8rede 360 fejl. Noualy var chokeret. \u201cDet var absolut uacceptabelt for os at forts\u00e6tte med at tabe s\u00e5 mange penge, s\u00e5 beslutningen var klar: Vi ville forts\u00e6tte med at bruge Lost & Found.\u201d Det viste sig at v\u00e6re en god beslutning. Indtil videre har Lost & Found bragt virksomheden omkring 25.000 euro i refusioner, som ellers ville v\u00e6re g\u00e5et tabt.<\/p>

Men det er ikke alt. Derudover sparer SELLERLOGIC\u2019s Groupe Dragon-l\u00f8sning os ogs\u00e5 for mange andre ressourcer, s\u00e5som tid og arbejdskraft. \u201cKommunikationen med Amazon er ogs\u00e5 blevet lettere, fordi Lost & Found giver os de rigtige oplysninger hele tiden.\u201d Det inkluderer for eksempel skabelonerne, som Groupe Dragon kan bruge til straks at svare p\u00e5 Amazons automatiserede svar. \u201cAlt, hvad vi beh\u00f8ver at g\u00f8re, er simpelthen at kopiere disse skabeloner. Alt, hvad vi beh\u00f8ver at vide om en fejl, kan findes klart pr\u00e6senteret i Lost & Found.\u201d<\/p>

Florent Noualy er ogs\u00e5 entusiastisk omkring SELLERLOGIC, fordi kundeservice er inkluderet i prisen: \u201cHvis der er problemer med en af de \u00e5bne sager, er SELLERLOGIC-teamet altid tilg\u00e6ngeligt og g\u00f8r alt, hvad de kan for at hj\u00e6lpe deres kunder og afslutte sagen med det bedst mulige resultat.<\/p>

Download now!<\/a><\/div><\/div><\/div>
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<\/p>","protected":false},"excerpt":{"rendered":"

Grundlag:2011 Industri:Reservedele & elektroniske husholdningsapparater Varer p\u00e5 Amazon:\u00a0ca. 177.000 SKU’er Forsendelser:\u00a0ca. 37.000 pr. m\u00e5ned Baggrund: Groupe Dragon er en af de mest succesfulde franske virksomheder p\u00e5 Amazon-markedet. Og der er en grund til det: F\u00f8r Groupe Dragons grundl\u00e6gger blev Amazon-s\u00e6lger, arbejdede han p\u00e5 fuld tid som reparationstekniker af elektriske apparater. \u201cSelv dengang tilb\u00f8d han reservedele<\/p>\n","protected":false},"author":3,"featured_media":8511,"parent":106080,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"sidebar_recommended_resources":{"data":[]},"sidebar_header_settings":{"hide_buttons":{"register":false}},"_use_new_theme":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-106032","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nSuccess Story: Groupe Dragon and Lost & Found | SELLERLOGIC<\/title>\n<meta name=\"description\" content=\"No time, No Manpower, No Resources: How Groupe Dragon still gets every FBA error reimbursed. 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