{"id":106221,"date":"2022-08-09T10:33:00","date_gmt":"2022-08-09T10:33:00","guid":{"rendered":"https:\/\/127.0.0.1\/blog\/lost-found-opdatering-send-amazons-svar-direkte-til-sellerlogic\/"},"modified":"2022-08-09T10:33:00","modified_gmt":"2022-08-09T10:33:00","slug":"lost-found-opdatering-send-amazons-svar-direkte-til-sellerlogic","status":"publish","type":"post","link":"https:\/\/www.sellerlogic.com\/da\/blog\/lost-found-opdatering-send-amazons-svar-direkte-til-sellerlogic\/","title":{"rendered":"Lost &#038; Found-Opdatering \u2013 Send Amazons svar direkte til SELLERLOGIC"},"content":{"rendered":"<p class=\"theme-wp-block gb-responsive-941079-identifier\">Udover udvidelsen af udbuddet af softwarel\u00f8sninger er forbedringen af allerede eksisterende v\u00e6rkt\u00f8jer en vigtig del af virksomhedens udvikling af SELLERLOGIC. De m\u00e5l, der dermed str\u00e6bes efter, er de samme, som SELLERLOGIC har forfulgt siden sin grundl\u00e6ggelse: Mere tidsbesparelse, mindre arbejdsbyrde og hurtigere resultater for kunderne.<\/p><h2 class=\"theme-wp-block gb-responsive-124588-identifier wp-block-heading\">Direkte videresendelse af din Amazon-kommunikation<\/h2><p class=\"theme-wp-block gb-responsive-321631-identifier\">Lost &#038; Found stiller dig de n\u00f8dvendige tekster til \u00e5bning af sagen hos Amazon i SellerCentral, som du kan sende til Amazon via Copy &#038; Paste. Hvis der derefter kommer et svar fra Amazon, skal du ogs\u00e5 manuelt sende dette tilbage til SELLERLOGIC, s\u00e5 en supportmedarbejder kan kontrollere svaret fra Amazon for korrekthed og behandle sagen. Denne proces er nu blevet betydeligt forenklet.<\/p><p class=\"theme-wp-block gb-responsive-272322-identifier\">Fra nu af kan du ops\u00e6tte en videresendelse af alle indkommende beskeder fra Amazon til SELLERLOGIC Lost &#038; Found. P\u00e5 denne m\u00e5de kommer Amazon-e-mails direkte til Customer Success Teamet, som overtager sagen. Der skal opfyldes nogle betingelser for dette, for eksempel skal afsenderen af den videresendte e-mail stemme overens med en e-mailadresse, der er registreret hos SELLERLOGIC, s\u00e5 de indkommende e-mails kan knyttes til den rigtige kundekonto. For SELLERLOGIC irrelevante beskeder sletter systemet straks.<\/p><h2 class=\"theme-wp-block gb-responsive-705811-identifier wp-block-heading\">Ops\u00e6t e-mail-videresendelsen til Lost &#038; Found i dag<\/h2><p class=\"theme-wp-block gb-responsive-659604-identifier\">Hvis du er kunde hos os og har interesse i at ops\u00e6tte denne videresendelse, skal du f\u00f8lge disse trin.<\/p><h3 class=\"theme-wp-block gb-responsive-869469-identifier wp-block-heading\">Ops\u00e6tning<\/h3><p class=\"theme-wp-block gb-responsive-476118-identifier\">1. S\u00f8rg for, at afsenderadressen p\u00e5 de videresendte e-mails stemmer overens med en e-mailadresse, der er registreret hos SELLERLOGIC. Der skal eksistere mindst \u00e9n bruger, hvis e-mailadresse, der er indtastet i SELLERLOGIC-systemet, er den samme som den, som e-mails videresendes fra. Ellers er videresendelse ikke mulig.<\/p><div class=\"theme-block-list\"><ul class=\"theme-wp-block gb-responsive-874919-identifier wp-block-list\"><li>Eksempel: Max Mustermann modtager e-mails til sagsbehandling fra Amazon p\u00e5 adressen <strong>max.mustermann@postfach.com<\/strong>. I SELLERLOGIC-kundekontoen eksisterer der dog kun \u00e9n bruger med e-mailadressen <strong>m.mustermann@postfach.com<\/strong>. Resultatet: Videresendelsesfunktionen er ikke mulig.<\/li><\/ul><\/div><div class=\"theme-block-list\"><ul class=\"theme-wp-block gb-responsive-345614-identifier wp-block-list\"><li>L\u00f8sning: Opret venligst mindst \u00e9n bruger med den e-mailadresse i SELLERLOGIC-kundekontoen, som du \u00f8nsker at videresende e-mails fra Amazon fra. P\u00e5 den m\u00e5de kan systemet knytte de indkommende e-mails til den korrekte kundekonto. Kontakt gerne supporten, hvis du har brug for hj\u00e6lp til dette.<\/li><\/ul><\/div><p class=\"theme-wp-block gb-responsive-709267-identifier\">2. Ops\u00e6t nu en videresendelse af alle e-mails fra Amazon til e-mailadressen <strong>lost-found-auto-reply@sellerlogic.com<\/strong>. Det er e-mailadressen til supportsystemet, som udelukkende bruges til at modtage svar p\u00e5 Lost &#038; Found sager.<\/p><div class=\"theme-block-list\"><ul class=\"theme-wp-block gb-responsive-429135-identifier wp-block-list\"><li>Du kan videresende alle e-mails fra Amazon til SELLERLOGIC, da systemet filtrerer de relevante beskeder ud, l\u00e6ser dem ind og sletter samtidig alle irrelevante beskeder straks.<\/li><\/ul><\/div><div class=\"theme-block-list\"><ul class=\"theme-wp-block gb-responsive-936621-identifier wp-block-list\"><li>Bem\u00e6rk venligst, at videresendelse baseret p\u00e5 bestemte ord eller formuleringer i emnelinjen ikke er muligt, da disse varierer fra sag til sag. Der skal derfor altid videresendes <strong>alle<\/strong> e-mails fra Amazon til SELLERLOGIC, s\u00e5 processen fungerer korrekt.<\/li><\/ul><\/div><p class=\"theme-wp-block gb-responsive-422525-identifier\">3. Derudover skal de videresendte e-mails forblive u\u00e6ndrede, da Amazon sag-ID&#8217;en er inkluderet i emnelinjen, og systemet ellers ikke kan knytte den til den korresponderende sag.<\/p><p class=\"theme-wp-block gb-responsive-304368-identifier\">4. Det skal ogs\u00e5 bem\u00e6rkes, at denne videresendelse kun g\u00e6lder for indg\u00e5ende e-mails fra Amazon. Enhver udg\u00e5ende kommunikation \u2013 alts\u00e5 alle oplysninger, der skal sendes til Amazon under sagsbehandlingen \u2013 sker fortsat ved hj\u00e6lp af den eksisterende copy-paste-proces, som du allerede kender.<\/p><p class=\"theme-wp-block gb-responsive-246155-identifier\">5. De videresendte e-mails bliver kun indl\u00e6st ved \u00e5bne eller nye sager. Ved sager, der allerede er afsluttet, bliver beskederne ignoreret.<\/p><h2 class=\"theme-wp-block gb-responsive-551515-identifier wp-block-heading\">Fordele for kunder<\/h2><p class=\"theme-wp-block gb-responsive-609689-identifier\">Som n\u00e6vnt ovenfor, ligger fordelene for dig lige for. For du sparer meget tid her, da du nu ikke l\u00e6ngere skal videresende eller indtaste alle indg\u00e5ende e-mails fra Amazon til SELLERLOGIC. Dette reducerer ogs\u00e5 din interne arbejdsbyrde.<\/p><p class=\"theme-wp-block gb-responsive-960348-identifier\">Ved at svarene fra Amazon til FBA-sagerne sendes direkte til systemet, og der ikke l\u00e6ngere er behov for et mellemtrin, forkortes ogs\u00e5 den tid, vi har brug for til at l\u00f8se dine sager og g\u00f8re krav p\u00e5 din refundering.<\/p><p class=\"theme-wp-block gb-responsive-677047-identifier\">Hvis du har yderligere sp\u00f8rgsm\u00e5l, er du velkommen til at kontakte supportteamet<\/p><p class=\"theme-wp-block gb-responsive-576748-identifier has-small-font-size\">Billedkredit: \u00a9 VectorMine \u2013 stock.adobe.com<\/p>","protected":false},"excerpt":{"rendered":"<p>Udover udvidelsen af udbuddet af softwarel\u00f8sninger er forbedringen af allerede eksisterende v\u00e6rkt\u00f8jer en vigtig del af virksomhedens udvikling af SELLERLOGIC. De m\u00e5l, der dermed str\u00e6bes efter, er de samme, som SELLERLOGIC har forfulgt siden sin grundl\u00e6ggelse: Mere tidsbesparelse, mindre arbejdsbyrde og hurtigere resultater for kunderne. Direkte videresendelse af din Amazon-kommunikation Lost &#038; Found stiller dig<\/p>\n","protected":false},"author":6,"featured_media":21149,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sidebar_recommended_resources":{"data":[]},"sidebar_header_settings":{"hide_buttons":{"register":false}},"_use_new_theme":false,"inline_featured_image":false,"footnotes":""},"categories":[648],"tags":[],"class_list":["post-106221","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-paa-vores-egen-konto"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ny ved Lost &amp; Found: Videresendelse af din Amazon-kommunikation til SELLERLOGIC<\/title>\n<meta name=\"description\" content=\"Fra nu af kan du ops\u00e6tte en videresendelse af alle indg\u00e5ende beskeder fra Amazon til SELLERLOGIC Lost &amp; Found.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sellerlogic.com\/da\/blog\/lost-found-opdatering-send-amazons-svar-direkte-til-sellerlogic\/\" \/>\n<meta property=\"og:locale\" content=\"da_DK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ny ved Lost &amp; 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