{"id":112680,"date":"2021-07-06T12:05:00","date_gmt":"2021-07-06T12:05:00","guid":{"rendered":"https:\/\/127.0.0.1\/blog\/18-faqs-om-sellerlogic-lost-found-alt-hvad-du-behover-at-vide\/"},"modified":"2021-07-06T12:05:00","modified_gmt":"2021-07-06T12:05:00","slug":"18-faqs-om-sellerlogic-lost-found-alt-hvad-du-behover-at-vide","status":"publish","type":"post","link":"https:\/\/www.sellerlogic.com\/da\/blog\/18-faqs-om-sellerlogic-lost-found-alt-hvad-du-behover-at-vide\/","title":{"rendered":"18 FAQs om SELLERLOGIC Lost &#038; Found \u2013 Alt hvad du beh\u00f8ver at vide"},"content":{"rendered":"<p class=\"theme-wp-block gb-responsive-914125-identifier\">Lost &#038; Found finder uerkendte FBA-refusionskrav for dig. I stedet for daglig kontrol af op til 12 forskellige rapporter, k\u00f8rer FBA-fejlfindingen med vores v\u00e6rkt\u00f8j i baggrunden, og du kan dedikere dig til andre opgaver \u2013 eller bare starte et Star Wars-marathon.<\/p><p class=\"theme-wp-block gb-responsive-682102-identifier\">Udover den enorme tidsbesparelse finder v\u00e6rkt\u00f8jet ofte flere fejl end handlende, der manuelt udf\u00f8rer denne s\u00f8gning. Men hvordan fungerer det overhovedet? Og hvordan forholder det sig med gebyrerne og kontraktbetingelserne? Her finder du de sp\u00f8rgsm\u00e5l, som vores kunder oftest br\u00e6nder inde med. Hvis du allerede ved, hvad du er interesseret i, kan du blot bruge indholdsfortegnelsen og klikke p\u00e5 det relevante emne.<\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-8836-identifier\">Hvordan h\u00e5ndterer jeg sagerne?<\/h2><p class=\"theme-wp-block gb-responsive-576092-identifier\">N\u00e5r SELLERLOGIC Lost &#038; Found finder et refusionskrav, vil du blive informeret b\u00e5de i v\u00e6rkt\u00f8jet og via e-mail. Men hvordan h\u00e5ndterer du disse sager?<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-108107-identifier\">Hvilke sagstyper findes der?<\/h3><p class=\"theme-wp-block gb-responsive-544926-identifier\">Lost &#038; Found kan grundl\u00e6ggende h\u00e5ndtere f\u00f8lgende fem sager:<\/p><div class=\"theme-block-list\"><ul class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-550168-identifier wp-block-list\"><li class=\"theme-wp-block gb-responsive-825841-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong><a href=\"\/da\/blog\/18-faqs-ueber-sellerlogic-lost-found\/\">Bestilling<\/a>  <\/strong><\/li><li class=\"theme-wp-block gb-responsive-754179-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong><a href=\"\/da\/blog\/18-faqs-ueber-sellerlogic-lost-found\/\">I lager mistet retur<\/a><\/strong><\/li><li class=\"theme-wp-block gb-responsive-301429-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong><a href=\"\/da\/blog\/18-faqs-ueber-sellerlogic-lost-found\/\">Lager<\/a>  <\/strong><\/li><li class=\"theme-wp-block gb-responsive-343968-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><a href=\"\/da\/blog\/18-faqs-ueber-sellerlogic-lost-found\/\"><strong>Skadet\/\u00d8delagt <\/strong><\/a><\/li><li class=\"theme-wp-block gb-responsive-859124-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong><a href=\"\/da\/blog\/18-faqs-ueber-sellerlogic-lost-found\/\">FBA-gebyrer<\/a><\/strong><\/li><\/ul><\/div><h4 class=\"theme-wp-block wp-block-heading gb-responsive-152468-identifier\">Bestilling<\/h4><p class=\"theme-wp-block gb-responsive-792002-identifier\">For at anmode en retur kan k\u00f8bere g\u00f8re dette med f\u00e5 klik i deres kundeprofil. I mange tilf\u00e6lde modtager de straks en kredit for k\u00f8bsbel\u00f8bet, og s\u00e6lgere bliver belastet med refusionen. Varerne skal returneres til Amazon inden for 45 dage. Hvis dette ikke sker, vil kontoen for k\u00f8beren blive belastet igen.<\/p><p class=\"theme-wp-block gb-responsive-82180-identifier\">Mulige sager opst\u00e5r for eksempel, n\u00e5r denne frist er overskredet, men handlende ikke har modtaget nogen refusion.<\/p><p class=\"theme-wp-block gb-responsive-979454-identifier\">I enhver sag, hvor k\u00f8bere f\u00e5r deres penge tilbage fra Amazon, men s\u00e6lgere ikke modtager nogen refusion (hverken monet\u00e6rt eller for varerne selv), er der en FBA-fejl, og dermed et refusionskrav.<\/p><h4 class=\"theme-wp-block wp-block-heading gb-responsive-636900-identifier\">I lager mistet retur<\/h4>I mods\u00e6tning til fejlen <em class=\"theme-wp-block\">Bestilling<\/em> opst\u00e5r denne inden for Amazons logistikcenter.<p class=\"theme-wp-block gb-responsive-949708-identifier\">N\u00e5r en retur ankommer til et Fulfillment Center, udf\u00f8res der to scanninger:<\/p><div class=\"theme-block-list\"><ol class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-931814-identifier wp-block-list\">Customer Return Scan: <em class=\"theme-wp-block\">Varerne modtages i lageret<\/em>Inventory Adjustment Scan: <em class=\"theme-wp-block\">Varerne krediteres s\u00e6lgernes lager.<\/em><\/ol><\/div><p class=\"theme-wp-block gb-responsive-156538-identifier\">Det kan dog ske, at kun den f\u00f8rste scanning finder sted, men varerne ikke krediteres s\u00e6lgerne.<\/p><p class=\"theme-wp-block gb-responsive-676208-identifier\">Dette sker, n\u00e5r varerne registreres under en forkert FNSKU (Fulfillment Network Stock Keeping Unit).<\/p><p class=\"theme-wp-block gb-responsive-210404-identifier\">Selvf\u00f8lgelig opst\u00e5r der i begge tilf\u00e6lde et refusionskrav eller krav om omm\u00e6rkning. Trods alt er varerne dokumenteret ankommet til lageret. Denne refusion kan ogs\u00e5 ske i form af penge eller de faktiske varer.<\/p><h4 class=\"theme-wp-block wp-block-heading gb-responsive-346955-identifier\">Lager<\/h4>I Amazons logistikcentre er der gang i den. Hele 50% af det eksisterende lager tilh\u00f8rer FBA-brugere. P\u00e5 ofte mere end 100.000 m<sup class=\"theme-wp-block\">2<\/sup> kan der dog ogs\u00e5 opst\u00e5 fejl vedr\u00f8rende inventaret. Det kan ske, at dine varer er blevet flyttet eller simpelthen mangler, eller at de ikke er blevet krediteret til dit lager.<p class=\"theme-wp-block gb-responsive-705975-identifier\">Auch hierf\u00fcr m\u00fcssen verschiedene Berichte verglichen werden, um diese Fehler aufzudecken \u2013 Also ein Job f\u00fcr Lost &#038; Found.<\/p><h4 class=\"theme-wp-block wp-block-heading gb-responsive-743720-identifier\">Skadet\/\u00d8delagt<\/h4>Varer, der beskadiges i Amazons logistikcentre eller under Amazons forsendelse, klassificeres i forskellige omr\u00e5der afh\u00e6ngigt af deres tilstand. Alt, hvad Amazon vurderer som ikke l\u00e6ngere salgbar, kan i henhold til retningslinjer blive destrueret af Amazon-medarbejdere. Alle returneringer, der klassificeres som <em class=\"theme-wp-block\">sellable<\/em>, kan s\u00e6lgere returnere inden for 30 dage, ellers vil varerne blive destrueret.<p class=\"theme-wp-block gb-responsive-308157-identifier\">Hvis produkterne dog allerede bliver destrueret f\u00f8r udl\u00f8bet af fristen, opst\u00e5r der et refusionskrav for s\u00e6lgerne. Undtaget herfra er dog varer af bestemte kategorier, s\u00e5som glas eller batterier.<\/p><h4 class=\"theme-wp-block wp-block-heading gb-responsive-693466-identifier\">FBA-gebyrer<\/h4><p class=\"theme-wp-block gb-responsive-410719-identifier\">Som bruger af FBA-tilbuddet betaler du naturligvis ogs\u00e5 gebyrer for forsendelse gennem Amazon, som afh\u00e6nger af produktets m\u00e5l samt de valgte markedspladser. En fejlagtig afregning, for eksempel for h\u00f8je gebyrer, udg\u00f8r ogs\u00e5 et refusionskrav.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-764010-identifier\">M\u00e5 jeg indtaste hvert resultat af en sag i SELLERLOGIC Lost &#038; Found manuelt for at kommunikere resultatet, eller sker det automatisk?<\/h3><p class=\"theme-wp-block gb-responsive-180604-identifier\">Sie haben im Tool die M\u00f6glichkeit, uns neue Ereignisse bez\u00fcglich eines Falls mitzuteilen. Dieses kann beispielsweise dazu genutzt werden, R\u00fcckmeldungen von Amazon an uns zu \u00fcbersenden. Wenn eine Reaktion Ihrerseits aussteht werden Sie dar\u00fcber im Tool und per Mail benachrichtigt. Bitte teilen Sie uns Ihre Reaktion in diesem Fall \u00fcber das Tool mit, da der Fall sonst automatisch nach sieben Tagen kostenpflichtig geschlossen wird.<\/p><p class=\"theme-wp-block gb-responsive-169735-identifier\">Unser Customer Success Team vil derefter straks blive underrettet om dit svar og kan tage sig af den videre behandling af sagen.<\/p><strong class=\"theme-wp-block\">Lad os tage et eksempel:<\/strong> Amazon mods\u00e6tter sig refusionen, fordi anmodningen er indsendt efter fristens udl\u00f8b. Du kan nu videresende e-mailen til os via v\u00e6rkt\u00f8jet. Vores Customer Success Managers vil derefter manuelt gennemg\u00e5 denne sag, for eksempel om \u00e5rsagen til Amazons afslag er berettiget eller ej.<p class=\"theme-wp-block gb-responsive-945035-identifier\">Wenn die Ablehnung nicht gerechtfertigt ist, unterst\u00fctzen wir Sie bei der weiteren Kommunikation mit Amazon, sodass der Fall gekl\u00e4rt werden kann.<\/p><p class=\"theme-wp-block gb-responsive-230418-identifier\">Sollte die Ablehnung gerechtfertigt sein, etwa weil ein verloren geglaubter Artikel nach Falleinreichung wiedergefunden wurde, wird keine Geb\u00fchr f\u00fcr Lost &#038; Found berechnet.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-524155-identifier\">Schlie\u00dft SELLERLOGIC die F\u00e4lle eigenst\u00e4ndig durch die Informationen aus dem Seller Central?<\/h3><p class=\"theme-wp-block gb-responsive-486641-identifier\">Die F\u00e4lle werden \u00fcber durchgef\u00fchrte Auszahlungen geschlossen, somit stellen wir sicher, dass die zugesagte Erstattung seitens Amazon auch tats\u00e4chlich erfolgt.<\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-934045-identifier\">Wie funktioniert SELLERLOGIC Lost &#038; Found?<\/h2><p class=\"theme-wp-block gb-responsive-425222-identifier\">N\u00e5r du bruger SELLERLOGIC Lost &#038; Found, skal v\u00e6rkt\u00f8jet have adgang til FBA-rapporter. Men hvordan? Og hvad skal jeg egentlig g\u00f8re, hvis min Seller Central-konto er blevet l\u00e5st? Svar p\u00e5 disse og andre sp\u00f8rgsm\u00e5l finder du i dette afsnit.<\/p><figure class=\"theme-wp-block wp-block-image size-large gb-responsive-62621-identifier\"><img decoding=\"async\" width=\"844\" height=\"277\" src=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/06\/23141225\/Funktionsweise-Lost-and-Found-844x277.jpeg\" alt=\"Funktionsweise Lost and Found\" class=\"wp-image-11639\" srcset=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/06\/23141225\/Funktionsweise-Lost-and-Found-407x133.jpeg 407w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/06\/23141225\/Funktionsweise-Lost-and-Found-768x252.jpeg 768w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/06\/23141225\/Funktionsweise-Lost-and-Found-844x277.jpeg 844w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/06\/23141225\/Funktionsweise-Lost-and-Found.jpeg 1500w\" sizes=\"(max-width: 844px) 100vw, 844px\" \/><\/figure><h3 class=\"theme-wp-block wp-block-heading gb-responsive-285916-identifier\">Wie kommt Lost &#038; Found an die FBA-Daten?<\/h3><p class=\"theme-wp-block gb-responsive-553488-identifier\">Dertil bruger vi Amazon Marketplace Web Service (MWS) API-gr\u00e6nsefladen. P\u00e5 den m\u00e5de kan FBA-rapporter automatisk overf\u00f8res til v\u00e6rkt\u00f8jet, og Lost &#038; Found kan begynde at finde FBA-fejl. Dette g\u00f8r det ogs\u00e5 muligt for vores Customer Success Managers at gennemg\u00e5 sagen individuelt i tilf\u00e6lde af et afslag for at st\u00f8tte dig i den videre kommunikation med Amazon.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-575678-identifier\">Bei meinen F\u00e4llen wird keine voraussichtliche Erstattung angezeigt. Woran kann das liegen?<\/h3><p class=\"theme-wp-block gb-responsive-836871-identifier\">Es kann vorkommen, dass wir zwar gen\u00fcgend Informationen zur Verf\u00fcgung haben, sodass wir einen Fall erstellen k\u00f6nnen, allerdings nicht gen\u00fcgend Informationen, um eine voraussichtliche Erstattung festlegen zu k\u00f6nnen.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-420524-identifier\">Mein Seller Central Zugang ist gesperrt, was muss ich tun?<\/h3><p class=\"theme-wp-block gb-responsive-322566-identifier\">F\u00fcr die Nutzung von SELLERLOGIC Lost &#038; Found ist ein aktiver, nicht gesperrter Amazon Seller Central Zugang notwendig.<\/p>Ist dieser gesperrt, deaktivieren Sie bitte die Fallsuche f\u00fcr Lost &#038; Found, da sonst weitere F\u00e4lle generiert werden k\u00f6nnen, die Sie jedoch nicht einreichen k\u00f6nnen. Die Deaktivierung der Fallsuche k\u00f6nnen Sie in der <a class=\"theme-wp-block\" href=\"https:\/\/app.sellerlogic.com\/accounts\/\">Kontoverwaltung<\/a> vornehmen. Bitte informieren Sie uns in diesem Fall auch per Ticket \u00fcber die Kontosperrung, damit wir dies bei der Fallbearbeitung ber\u00fccksichtigen k\u00f6nnen.<h3 class=\"theme-wp-block wp-block-heading gb-responsive-997693-identifier\">Warum hat Amazon Erstattungen r\u00fcckg\u00e4ngig gemacht?<\/h3><p class=\"theme-wp-block gb-responsive-956220-identifier\">En refusion kan enten ske i form af penge eller varer. Hvis Amazon godkender en refusion for tabt varelager, og disse varer derefter findes igen, kan denne ogs\u00e5 annulleres. I begge tilf\u00e6lde finder der en regulering af det tabte lager sted. Gennem <a href=\"https:\/\/sellercentral.amazon.de\/gp\/ssof\/reports\/search.html#orderAscending=&amp;recordType=INVENTORY_ADJUSTMENT&amp;noResultType=&amp;merchantSku=&amp;fnSku=&amp;FnSkuXORMSku=&amp;reimbursementId=&amp;orderId=&amp;genericOrderId=&amp;asin=&amp;lpn=&amp;shipmentId=&amp;hazmatStatus=&amp;inventoryEventTransactionType=&amp;fulfillmentCenterId=&amp;transactionItemId=&amp;inventoryAdjustmentReasonGroup=&amp;eventDateOption=1&amp;fromDate=dd.mm.yyyy&amp;toDate=dd.mm.yyyy&amp;startDate=&amp;endDate=&amp;fromMonth=1&amp;fromYear=2019&amp;toMonth=1&amp;toYear=2019&amp;startMonth=&amp;startYear=&amp;endMonth=&amp;endYear=&amp;specificMonth=1&amp;specificYear=2019\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">lagerbeholdningskorrektioner<\/a> kan du nemt f\u00f8lge dette.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-593412-identifier\">Entspricht Lost &#038; Found den Amazon retningslinjer?<\/h3><p class=\"theme-wp-block gb-responsive-363670-identifier\">SELLERLOGIC Lost &#038; Found overholder uden undtagelse alle Amazon retningslinjer. Dette inkluderer ogs\u00e5, at de fundne sager ikke m\u00e5 indsendes automatisk. Alle unders\u00f8gelser af fejlene udf\u00f8res med omhyggelig research og st\u00f8rste omhu.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-158991-identifier\">M\u00e5 jeg anmode om og importere yderligere rapporter?<\/h3><p class=\"theme-wp-block gb-responsive-613096-identifier\">For den f\u00f8rste ops\u00e6tning af Lost &#038; Found skal <a href=\"https:\/\/support.sellerlogic.com\/de_DE\" target=\"_blank\" rel=\"noreferrer noopener\">afregningsrapporterne fra de sidste seks m\u00e5neder anmodes om igen<\/a> \u00e9n gang. Alle fremtidigt n\u00f8dvendige rapporter vil blive importeret via Amazon MWS API.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-434101-identifier\">Hvor ofte foretages der en afstemning af Amazon udbetalinger med Lost &#038; Found sager?<\/h3><p class=\"theme-wp-block gb-responsive-325630-identifier\">Denne afstemning sker hver time. Hvis der er en refusion, tildeles den den tilh\u00f8rende sag, og sagen lukkes automatisk.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-259544-identifier\">Jeg har tidligere anvendt et andet &#8220;Refusionssystem&#8221;. Kan Lost &#038; Found anvendes, eller kan der muligvis opst\u00e5 duplikater i sagerne?<\/h3><p class=\"theme-wp-block gb-responsive-79591-identifier\">Lost &#038; Found tager h\u00f8jde for alle refusioner, som Amazon har gennemf\u00f8rt i fortiden, under forskningen. V\u00e6r dog opm\u00e6rksom p\u00e5, at igangv\u00e6rende sager, der i fremtiden kan f\u00f8re til en refusion, ikke kan tages i betragtning.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-894184-identifier\">For hvilken periode kan fejl hos Amazon g\u00f8res g\u00e6ldende?<\/h3><p class=\"theme-wp-block gb-responsive-279482-identifier\">Afh\u00e6ngigt af hvilken sagstype der er tale om, kan krav g\u00f8res g\u00e6ldende 3 til 18 m\u00e5neder tilbage i tiden:<\/p><div class=\"theme-block-list\"><ul class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-39200-identifier wp-block-list\"><li class=\"theme-wp-block gb-responsive-589416-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong>Beholdning:<\/strong> maks. 18 m\u00e5neder tilbage i tiden<\/li><li class=\"theme-wp-block gb-responsive-269071-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong>Bestilling:<\/strong> maks. 18 m\u00e5neder tilbage i tiden<\/li><li class=\"theme-wp-block gb-responsive-114258-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong>I lager tabt retur:<\/strong> maks. 18 m\u00e5neder tilbage i tiden<\/li><li class=\"theme-wp-block gb-responsive-673972-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong>Skadet \/ \u00d8delagt:<\/strong> maks. 8 m\u00e5neder tilbage i tiden<\/li><li class=\"theme-wp-block gb-responsive-471613-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong>FBA gebyrer:<\/strong> maks. 90 dage tilbage i tiden<\/li><\/ul><\/div><p class=\"theme-wp-block gb-responsive-181716-identifier\">SELLERLOGIC betragter altid den maksimalt tilladte periode.<\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-386867-identifier\">Kontraktoplysninger<\/h2><p class=\"theme-wp-block gb-responsive-230771-identifier\">N\u00e5r du anskaffer dig et nyt v\u00e6rkt\u00f8j, er kontraktbetingelserne et afg\u00f8rende kriterium. Derfor g\u00e5r vi i dette afsnit n\u00f8je ind i det.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-419016-identifier\">Hvor lang er opsigelsesfristen?<\/h3><p class=\"theme-wp-block gb-responsive-400818-identifier\">Du kan SELLERLOGIC Lost &#038; Found opsige dagligt, hvis du ikke \u00f8nsker at modtage flere refusionskrav. V\u00e6r dog opm\u00e6rksom p\u00e5, at alle stadig \u00e5bne sager skal behandles inden for de fastsatte frister, selv efter deaktivering.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-208055-identifier\">Har SELLERLOGIC adgang til kundedata?<\/h3><p class=\"theme-wp-block gb-responsive-460570-identifier\">Nej, vi har udelukkende adgang til FBA-rapporter. Der er ingen data om dine kunder indeholdt der.<\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-37935-identifier\">Gebyrer<\/h2><p class=\"theme-wp-block gb-responsive-741491-identifier\">Prisen er en vigtig komponent for mange brugere. Hvordan den beregnes, og hvad der sker, hvis du ikke behandler sager, kan du finde ud af her.<\/p><figure class=\"theme-wp-block wp-block-image size-large gb-responsive-383073-identifier\"><img decoding=\"async\" src=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/06\/23141224\/Gebu%CC%88hren-Lost-and-Found-844x257.jpeg\" alt=\"Gebyrer Lost and Found\" class=\"wp-image-11651\"><\/figure><h3 class=\"theme-wp-block wp-block-heading gb-responsive-814536-identifier\">Hvordan beregnes gebyrerne for SELLERLOGIC Lost &#038; Found?<\/h3><p class=\"theme-wp-block gb-responsive-322729-identifier\">Vi beregner 20% provision p\u00e5 de faktiske refusioner. Som grundlag bruger vi brutov\u00e6rdierne af udbetalingerne fra Amazon til dig. S\u00e5 du skal kun betale, hvis du faktisk f\u00e5r dine penge tilbage. Gebyret opkr\u00e6ves i begyndelsen af den f\u00f8lgende m\u00e5ned.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-391058-identifier\">Hvilke data er n\u00f8dvendige, og hvordan bruges de?<\/h3><p class=\"theme-wp-block gb-responsive-755583-identifier\">Vores betalingsudbyder har brug for dine kreditkortoplysninger for at behandle dine betalinger. Blandt andet kr\u00e6ves dit CVC2-nummer. Det er en tre- eller firecifret talkombination, der er trykt p\u00e5 dit kreditkort, som vores betalingsudbyder kan bruge til at autentificere kortindehaveren. P\u00e5 den m\u00e5de sikres en sikker og standardiseret, international proces.<\/p><blockquote class=\"theme-wp-block wp-block-quote desktop-bg-style-circle xl-bg-style-circle lg-bg-style-circle md-bg-style-circle sm-bg-style-circle gb-responsive-73298-identifier desktop-icon-size-2 xl-icon-size-2 lg-icon-size-2 md-icon-size-2 sm-icon-size-2 desktop-gb-has-icon xl-gb-has-icon lg-gb-has-icon md-gb-has-icon sm-gb-has-icon is-layout-flow wp-block-quote-is-layout-flow\"><p class=\"theme-wp-block gb-responsive-462662-identifier\">Behandlingen af kreditkortoplysninger sker udelukkende \u2013 og inden for rammerne af fuld PCI-overholdelse \u2013 af vores betalingsudbyder. Vi har p\u00e5 intet tidspunkt selv adgang til vores kunders kreditkortoplysninger og gemmer dem naturligvis heller ikke.<\/p><\/blockquote><p class=\"theme-wp-block gb-responsive-222805-identifier\">Hvis du har yderligere sp\u00f8rgsm\u00e5l til dette emne, kan du altid kontakte vores Customer Success Team.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-360559-identifier\">Er gebyr fra Lost &#038; Found allerede fratrukket i de lukkede sager under &#8220;faktisk refusion&#8221;?<\/h3><p class=\"theme-wp-block gb-responsive-891727-identifier\">Nej, her angives det samlede bel\u00f8b, som Amazon refunderer til dig. SELLERLOGIC-gebyrerne vises i et s\u00e6rskilt omr\u00e5de p\u00e5 transaktionsniveau.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-884057-identifier\">Hvad sker der, hvis jeg ikke behandler de viste sager?<\/h3><p class=\"theme-wp-block gb-responsive-176237-identifier\">N\u00e5r vores v\u00e6rkt\u00f8j finder en FBA-fejl, vil du blive underrettet i v\u00e6rkt\u00f8jet og desuden via e-mail. Afh\u00e6ngigt af sagstypen varierer den periode, hvori ans\u00f8gningen skal indsendes til Amazon. S\u00e5 fejl i beregningen af FBA-gebyrer skal indsendes inden for 90 dage, mens der er hele 18 m\u00e5neder til r\u00e5dighed for beskadigede eller tabte varer i Amazons logistikcentre.<\/p><p class=\"theme-wp-block gb-responsive-496933-identifier\">P\u00e5 grund af Amazons retningslinjer skal du manuelt anmode om sagerne i SellerCentral. Du kan blot kopiere den foruddefinerede tekst fra v\u00e6rkt\u00f8jet ind i det relevante tekstfelt. Hvis Lost &#038; Found finder krav, som du ikke indsender til Amazon, vil du blive opkr\u00e6vet 20% af den forventede refusion.<\/p><blockquote class=\"theme-wp-block wp-block-quote gb-responsive-359568-identifier desktop-bg-style-circle xl-bg-style-circle lg-bg-style-circle md-bg-style-circle sm-bg-style-circle desktop-gb-has-icon xl-gb-has-icon lg-gb-has-icon md-gb-has-icon sm-gb-has-icon desktop-icon-size-2 xl-icon-size-2 lg-icon-size-2 md-icon-size-2 sm-icon-size-2 is-layout-flow wp-block-quote-is-layout-flow\"><p class=\"theme-wp-block gb-responsive-865614-identifier\">Hvis du skulle v\u00e6re forhindret, f.eks. fordi du tager din velfortjente ferie, anbefaler vi, at du opl\u00e6rer dine kolleger, s\u00e5 de kan overtage indsendelsen af sagerne. Vi st\u00f8tter dig gerne og tager ogs\u00e5 et yderligere onboarding.<\/p><\/blockquote><h2 class=\"theme-wp-block wp-block-heading gb-responsive-29172-identifier\">Sidst men ikke mindst<\/h2><p class=\"theme-wp-block gb-responsive-82521-identifier\">Et nyt v\u00e6rkt\u00f8j rejser altid nye sp\u00f8rgsm\u00e5l. Vi h\u00e5ber, at vi har kunnet besvare alle dine sp\u00f8rgsm\u00e5l. Hvis du stadig har nogle, er du velkommen til at kontakte os via formularen nedenfor.<\/p><p class=\"theme-wp-block gb-responsive-695867-identifier has-small-font-size\"><meta charset=\"utf-8\"><\/meta>Billedkreditter i r\u00e6kkef\u00f8lge af billeder: \u00a9 FR Design \u2013 stock.adobe.com \/<meta charset=\"utf-8\"><\/meta>\u00a9 j-mel \u2013 stock.adobe.com \/<meta charset=\"utf-8\"><\/meta>\u00a9 ARMMYPICCA \u2013 stock.adobe.com<\/p>","protected":false},"excerpt":{"rendered":"<p>Lost &#038; Found finder uerkendte FBA-refusionskrav for dig. I stedet for daglig kontrol af op til 12 forskellige rapporter, k\u00f8rer FBA-fejlfindingen med vores v\u00e6rkt\u00f8j i baggrunden, og du kan dedikere dig til andre opgaver \u2013 eller bare starte et Star Wars-marathon. Udover den enorme tidsbesparelse finder v\u00e6rkt\u00f8jet ofte flere fejl end handlende, der manuelt udf\u00f8rer<\/p>\n","protected":false},"author":5,"featured_media":11631,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sidebar_recommended_resources":{"data":[]},"sidebar_header_settings":{"hide_buttons":{"register":false}},"_use_new_theme":false,"inline_featured_image":false,"footnotes":""},"categories":[648],"tags":[],"class_list":["post-112680","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-paa-vores-egen-konto"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>18 FAQs om SELLERLOGIC Lost &amp; Found \u2013 Alt hvad du beh\u00f8ver at vide<\/title>\n<meta name=\"description\" content=\"Hvordan fungerer SELLERLOGIC Lost &amp; Found egentlig? 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