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Download meinemarkenmode Success Story

Unexpected Windfall:

How meinemarkenmode

received 6-digit reimbursement from Amazon

Logo meinemarkenmode.de

Background:

Foundation:

2009

Industry:

Fashion

Items in Amazon: 

30.000

Shipments:

approx. 150.000 per month

Alexander Charatzoglou was aware that mistakes can happen with so many stock movements, but there was always no time to take care of them until a decisive seller Amazon workshop took place.


The story of meinmarkenmode.de sounds like an american dream. To finance his studies, the current managing director Eugen Allerborn started trading on eBay in 2009. As the family grew bigger, he had to
decide whether engaging himself 100% in his studies, or 100% in his work. He dared to take the step to full independence: a decision which in retrospect brought much success. Today, together with his business partner and friend Timo Bethlehem, he runs a successful online business with 50 employees at two locations.

Starting Situation:

“It was clear to us that we had a certain loss of stock in the FBA warehouses. With over 30,000 items in 20 warehouses and the resulting stock movements, this is unavoidable”, explains Alexander Charatzoglou, Head of Sales Management at the fashion mail order company meinemarkenmode.de since 2012. “But as it is so often the case, there were too many other tasks that were given higher priority. In addition, we lacked the capacity to check the processes manually”.


This only changed when Alexander had a conversation with a fellow retailer during an Amazon workshop. The topic was also the loss of stock in the FBA warehouses. “My fellow retailer was one of the pilot
customers of SellerLogic Lost & Found. When he told me about an initial reimbursement worth a small car, I was so impressed that I immediately had at the top of my priority list, to start testing the tool” says Alexander Charatzoglou.

Solution:

Based on the positive experience of his fellow retailer, no other solution than Lost & Found was ever considered for meinmarkenmode.de.


“The onboarding with SellerLogic was extremely easy and pleasant. The tool is intuitive and can be used by anyone after a short period of training. Since the launch, we haven‘t needed any support. Not even when we handed over the management of cases to new employees, this is quite remarkable!”, says Charatzoglou about the first days with SellerLogic Lost & Found. “The tool is incredibly efficient. Behind its intuitive operation lies a very sophisticated system that greatly simplifies case processing,” adds Alexander.

Successful results with SellerLogic:

Since its launch with SellerLogic Lost & Found, meinmarkenmode.de has been able to claim
reimbursements worth approx. 200,000 Euros. “This is already no longer a small car, but a whole
house,” Mr. Charatzoglou laughs.


So the real loss of stock in the FBA warehouses clearly exceeded the company‘s expectations. At the same time, meinmarkenmode.de benefits from the sophisticated system, which also finds such errors that would probably remain undetected manually. But for Alexander Charatzoglou the human contact to SellerLogic is not less important. For him, SellerLogic is not only a tool that his company uses, but he appreciates the complete team and its service.


In conclusion, he also finds clear words of praise: “SellerLogic Lost & Found is a real no-brainer. And not only in an economic sense. The low costs, the tool, the technology behind it, the services provided and the team behind it, simply everything contributes to our complete satisfaction”.

Alexander Charatzoglou - Leiter Salesmanagement meinemarkenmode.de

Alexander Charatzoglou

Head of sales management at meinemarkenmode.de

"SellerLogic Lost & Found is a real no-brainer. And not only in an economic sense. The low costs, the tool, the technology behind it, the services provided and the team behind it, simply everything contributes to our complete satisfaction."

Successful results with SellerLogic:

Based on the positive experience of his fellow retailer, no other solution than Lost & Found was ever considered for meinmarkenmode.de.

“The onboarding with SellerLogic was extremely easy and pleasant. The tool is intuitive and can be used by anyone after a short period of training. Since the launch, we haven‘t needed any support. Not even when we handed over the management of cases to new employees, this is quite remarkable!”, says Charatzoglou about the first days with SellerLogic Lost & Found. “The tool is incredibly efficient. Behind its intuitive operation lies a very sophisticated system that greatly simplifies case processing,” adds Alexander.

Alexander Charatzoglou - Leiter Salesmanagement meinemarkenmode.de

Alexander Charatzoglou

Head of sales management at meinemarkenmode.de

"SellerLogic Lost & Found is a real no-brainer. And not only in an economic sense. The low costs, the tool, the technology behind it, the services provided and the team behind it, simply everything contributes to our complete satisfaction."

Successful results with SellerLogic:

Since its launch with SellerLogic Lost & Found, meinmarkenmode.de has been able to claim reimbursements worth approx. 200,000 Euros. “This is already no longer a small car, but a whole house,” Mr. Charatzoglou laughs.

So the real loss of stock in the FBA warehouses clearly exceeded the company‘s expectations. At the same time, meinmarkenmode.de benefits from the sophisticated system, which also finds such errors that would probably remain undetected manually. But for Alexander Charatzoglou the human contact to SellerLogic is not less important. For him, SellerLogic is not only a tool that his company uses, but he appreciates the complete team and its service.

In conclusion, he also finds clear words of praise: “SellerLogic Lost & Found is a real no-brainer. And not only in an economic sense. The low costs, the tool, the technology behind it, the services provided and the team behind it, simply everything contributes to our complete satisfaction”.

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