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The SellerLogic customer "Samtige Haut" gets their Reimbursements from Amazon Through Lost & Found

Background:

Foundation:

November 2016

Industry:

Cosmetics, nutritional supplements, organic products

Items in Amazon: 

1,000

Shipments:

around 8,000 per month

In 2018 Amazon had a turnover of 232.9 billion US dollars. Around 45 percent of the German Amazon sellers ship their goods via Fulfillment by Amazon (FBA). Among them is Sandra Schriewer with her Amazon shop “Samtige Haut” (german for “Velvety Skin”). Despite all the benefits of the FBA program, it is no longer possible for online merchants to keep track of the data flow of FBA transactions as sales increase. For this reason, the analysis is not performed at all.

Background and Challenge

Sandra Schriewer originally comes from the cosmetics industry. During her work in the e-commerce sector in Berlin, she completed her studies in online marketing and e-commerce.


The enormous knowledge she had gained during this time, she wanted to put it into practice and combine it with her passion for cosmetics and nutrition. This is how the Amazon shop “Samtige Haute” was created. With about 1,000 items and around 8,000 shipments per month via the FBA program, it was almost impossible to keep track of the immense data flow at Amazon. She soon realized that she needed a service provider who could help her to control the processes of the FBA program. “As an online merchant, you rely on the Fulfillment by Amazon, because the program makes the logistics processes in the company much easier. It is clear that even such world giants like Amazon can make mistakes.


Nevertheless, a manual error check was out of the question, the analysis of the problem sources is very complex and requires an enormous amount of time. That would go beyond any economic framework,” states Sandra Schriewer. “The Lost & Found solution from SellerLogic was recommended to me by my husband, who already works with the service provider‘s Repricer and is very satisfied with the product. There are many solutions on the market without which a successful business on the Amazon marketplace can hardly be successful. I believe Lost & Found is unique and indispensable for the FBA sellers”.

Solution:

“The tool is not difficult to use and can be integrated quickly and easily. The step-by-step instructions, as well as a knowledge base, are very helpful and you don‘t need any support from SellerLogic. Lost & Found reports new cases every day and provides predefined text modules that can simply be copied and pasted into the Amazon Seller Central. I only have to copy and paste the work to get a refund from Amazon. Since the submitted cases are usually accepted without further questions, it‘s fun,” says Sandra Schriewer.

Successful results with SellerLogic:

“Since Lost & Found traces individual transactions back up to 18 months, I received a reimbursement
of approximately 1,300 EUR immediately after the integration of the tool, which I would have never
noticed without SellerLogic. Before the integration of Lost & Found it was not clear to me how many
packages “disappeared” in the meantime. You can‘t check the amount of data manually and normally Amazon doesn‘t give you any feedback about the missing goods. With Lost & Found you get your money back and save an enormous amount of time – thanks to the automated research and the submission of cases using the feature Copy & Paste,” notes Sandra Schriewer.


“I can only recommend everyone to integrate the solution into their own system. You have nothing to lose! The costs for SellerLogic Lost & Found are very fair from my point of view because they are calculated proportionally to the actual reimbursement from Amazon. If nothing is found, no fees will be charged. Every day that passes by without Lost & Found costs money to the sellers. In addition, you have a maximum of 18 months to file your claims, in some cases even less” Schriewer adds at the end.

Zitat Sandra Schriewer von "Samtige Haut"

Sandra Schriewer

CEO

"Samtige Haut"

"There are many solutions on the market without which a successful business on the Amazon marketplace
can hardly be successful. I believe Lost & Found is unique and indispensable for the FBA sellers”.

Solution:

“The tool is not difficult to use and can be integrated quickly and easily. The step-by-step instructions, as well as a knowledge base, are very helpful and you don‘t need any support from SellerLogic. Lost & Found reports new cases every day and provides predefined text modules that can simply be copied and pasted into the Amazon Seller Central. I only have to copy and paste the work to get a refund from Amazon. Since the submitted cases are usually accepted without further questions, it‘s fun,” says Sandra Schriewer.

Zitat Sandra Schriewer von "Samtige Haut"

Sandra Schriewer

CEO
"Samtige Haut"

There are many solutions on the market without which a successful business on the Amazon marketplace
can hardly be successful. I believe Lost & Found is unique and indispensable for the FBA sellers”.

Successful results with SellerLogic:

“Since Lost & Found traces individual transactions back up to 18 months, I received a reimbursement of approximately 1,300 EUR immediately after the integration of the tool, which I would have never noticed without SellerLogic. Before the integration of Lost & Found it was not clear to me how many packages “disappeared” in the meantime. You can‘t check the amount of data manually and normally Amazon doesn‘t give you any feedback about the missing goods. With Lost & Found you get your money back and save an enormous amount of time – thanks to the automated research and the submission of cases using the feature Copy & Paste,” notes Sandra Schriewer.

“I can only recommend everyone to integrate the solution into their own system. You have nothing to lose! The costs for SellerLogic Lost & Found are very fair from my point of view because they are calculated proportionally to the actual reimbursement from Amazon. If nothing is found, no fees will be charged. Every day that passes by without Lost & Found costs money to the sellers. In addition, you have a maximum of 18 months to file your claims, in some cases even less” Schriewer adds at the end.

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