{"id":5576,"date":"2020-12-18T11:33:09","date_gmt":"2020-12-18T11:33:09","guid":{"rendered":"https:\/\/www.sellerlogic.com\/?page_id=5576"},"modified":"2023-08-23T15:44:17","modified_gmt":"2023-08-23T15:44:17","slug":"success-story-outlet-sofa-direct","status":"publish","type":"page","link":"https:\/\/www.sellerlogic.com\/en\/resources\/success-story-outlet-sofa-direct\/","title":{"rendered":"Success Story: Outlet Sofa Direct EN"},"content":{"rendered":"\n\t<div  class=\"theme-wp-block theme-block-main-header is-style-full-height desktop-align-full xl-align-full lg-align-full md-align-full sm-align-full desktop-content-align-y-center desktop-content-align-x-center xl-content-align-y-center xl-content-align-x-center lg-content-align-y-center lg-content-align-x-center md-content-align-y-center md-content-align-x-center sm-content-align-y-center sm-content-align-x-center gb-responsive-52704-identifier theme-block-cover\">\n\t\t<div class=\"bg-cover theme-lazy-load-bg\"><\/div>\n\t\t<div class=\"wrap-content-main-header\">\n\t\t\t\n\t\t<div  class=\"theme-wp-block theme-block-text-and-text desktop-blockDirection-row xl-blockDirection-row lg-blockDirection-row md-blockDirection-row sm-blockDirection-row gb-responsive-903753-identifier desktop-align-full xl-align-full lg-align-full md-align-full sm-align-full alignfull\">\n\t\t<div class=\"tat-column-wrap-wrapper\">\n\t\t\t<div class=\"tat-column-wrapper\">\n\t\t\t\t\n\t<div  class=\"theme-wp-block theme-block-text-and-text-column gb-responsive-974454-identifier desktop-horizontal-center xl-horizontal-center lg-horizontal-center md-horizontal-center sm-horizontal-center\">\n\t\t<div class=\"inner-wrap-column-content\">\n\t\t\t<div class=\"inner-column-content\">\n\t\t\t\t\n\t\t<h1  class=\"theme-wp-block theme-block-heading is-style-default gb-responsive-560595-identifier desktop-align-wide xl-align-wide lg-align-wide md-align-wide sm-align-wide desktop-text-center xl-text-center lg-text-center md-text-center sm-text-center alignwide h1 has-text-align\">\n\t\tThe 20k Phone Call\t<\/h1>\n\n\n\n\t\t<h2  class=\"theme-wp-block theme-block-heading is-style-default gb-responsive-64452-identifier desktop-text-center xl-text-center lg-text-center md-text-center sm-text-center h1\">\n\t\tHow Outlet-Sofa Direct was able to save time, effort and thousands of euros\t<\/h2>\n\n\n\n\n<p class=\"theme-wp-block gb-responsive-93774-identifier\"><a href=\"https:\/\/www.sellerlogic.com\/en\/resources\/success-story-outlet-sofa-direct\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/p>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\t<div  class=\"theme-wp-block theme-block-text-and-text-column gb-responsive-681128-identifier\">\n\t\t<div class=\"inner-wrap-column-content\">\n\t\t\t<div class=\"inner-column-content\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\t\t<\/div>\n\t<\/div>\n\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"theme-wp-block wp-block-spacer\"><\/div>\n\n\n\n<div class=\"theme-wp-block wp-block-columns gb-responsive-608602-identifier is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"theme-wp-block wp-block-column gb-responsive-696523-identifier is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"theme-wp-block wp-block-image size-large is-resized gb-responsive-62921-identifier\"><img decoding=\"async\" src=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2020\/12\/23142714\/outletsofadirect-logo.png\" alt=\"Success Story: Outlet Sofa Direct EN\" class=\"wp-image-5164\" width=\"250\" height=\"89\"\/><\/figure>\n\n\n\n<p class=\"theme-wp-block gb-responsive-312552-identifier\"><strong><strong><strong>Foundation<\/strong><\/strong>:<\/strong><br>2005<\/p>\n\n\n\n<p class=\"theme-wp-block gb-responsive-353708-identifier\"><strong><strong><strong>Industry<\/strong><\/strong>:<\/strong><br>Furniture\/Living room-Bedding supplies<\/p>\n\n\n\n<p class=\"theme-wp-block gb-responsive-741269-identifier\"><strong><strong><strong>Items in Amazon:&nbsp;<\/strong>&nbsp;<\/strong><\/strong><br>about 2,000 SKUs<\/p>\n\n\n\n<p class=\"theme-wp-block gb-responsive-218030-identifier\"><strong><strong><strong>Shipments<\/strong><\/strong>:&nbsp;<\/strong><br>approx. 8,000 \/ month<\/p>\n<\/div>\n\n\n\n<div class=\"theme-wp-block wp-block-column gb-responsive-409151-identifier is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<h3 class=\"theme-wp-block wp-block-heading gb-responsive-34353-identifier\" id=\"block-c06fce04-ef87-4ffc-a3d6-b768ba377d17\">Background:<\/h3>\n\n\n\n<p class=\"theme-wp-block gb-responsive-710769-identifier\">The idea of Outlet-Sofa Direct was born when several manufacturers specialising in the production of supplies for the bedding and well-being joined together to offer their customers the possibility of direct access to all those items that go through factory and out-of-stocking, thus providing the consumer with the best quality at the ideal price. In 2005, as a result of the inevitable digital transformation of the furniture sector, the company did not hesitate for a single moment to opt for the online trading.<\/p>\n\n\n\n<h3 class=\"theme-wp-block wp-block-heading gb-responsive-182281-identifier\">Starting Situation:<\/h3>\n\n\n\n<p class=\"theme-wp-block gb-responsive-548283-identifier\">Due to the e-commerce giant&#8217;s solid and well-known reputation, Outlet-Sofa-Direct decided in 2015 to start selleing their products on Amazon: &#8220;Wanting to have large numbers of online sales and not selling on Amazon is often not possible today&#8221; says Francesco the company&#8217;s Marketplace Manager.<\/p>\n\n\n\n<p class=\"theme-wp-block gb-responsive-940523-identifier\">&#8220;We currently sell in several Marketplaces: eBay, Cdiscount, but selling on Amazon and the use of Amazon FBA services has boosted sales significantly for us&#8221; states Francesco. &#8220;Obviously, everything has its advantages and disadvantages and in the case of Amazon FBA the fact of losing control of customer returns, made me realized that something was wrong. Some of the data provided by Amazon was not matching what we had on our side, but in most cases, I simply trusted that Amazon would inform us properly of the errors; unfortunately, this was not the case&#8221; explains Francesco.<\/p>\n\n\n\n<h3 class=\"theme-wp-block wp-block-heading gb-responsive-115756-identifier\">Solution:<\/h3>\n\n\n\n<p class=\"theme-wp-block gb-responsive-49178-identifier\">&#8220;Although I imagined that there were errors in the FBA transactions, this is an issue that we had put aside as it requires enormous time and effort for our team. However, all this changed with the unexpected call of Monica, a teammember of SELLERLOGIC. Her kindness and professionalism convinced me from the very beginning as she explained everything promptly and in detail&#8221;.<\/p>\n\n\n<div class=\"theme-block-group-wrap\">\n<div class=\"theme-wp-block wp-block-group gb-responsive-88118-identifier\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\t\t<div  class=\"theme-wp-block theme-block-user-card gb-responsive-799176-identifier is-style-full-width-line\">\n\t\t<div class=\"wrap-inner-content\">\n\t\t\t<div class=\"card-user-head\">\n\t\t\t\t<div class=\"card-user-avatar\">\n\t\t\t\t\t<div class=\"cover-avatar\" style=\"background-image: url(https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2020\/12\/23142714\/francesco_azzi-_raute.png);\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"wrap-title\">\n\t\t\t\t\t<div class=\"card-user-name\">\n\t\t\t\t\t\t<div class=\"title\">\n\t\t\t\t\t\t\t<h3 class=\"heading-text\"><strong>Francesco Azzi<\/strong><\/h3>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"card-user-position\">\n\t\t\t\t\t\t\t<div class=\"card-text\"><strong>Marketplace Manager<\/strong><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"card-user-quote-icon\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"card-user-text\">\n\t\t\t\t<div class=\"card-text\"><p>The flexibility of the product. There is no engagement and paying only on what you have been reimbursed is a winning strategy.<\/p><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n<\/div>\n<\/div><\/div>\n\n\n<h3 class=\"theme-wp-block wp-block-heading gb-responsive-595368-identifier\">Successful Results with SELLERLOGIC:<\/h3>\n\n\n\n<p class=\"theme-wp-block gb-responsive-514579-identifier\">&#8220;Seen the situation we were in with our merchandise in FBA warehouses, I knew that there was a great possibility that the volume of errors would be high, but at first I didn&#8217;t think it would save us so much money either. In the course of 3 months, the use of Lost &amp; Found has proven the opposite, we have already recovered 20,000 Euros and we are completely convinced that the tool works&#8221; says Francesco.<\/p>\n\n\n\n<p class=\"theme-wp-block gb-responsive-750322-identifier\">&#8220;Monica guided me from the very beginning; during the registration process she informed me of all the steps to follow once the tool was launched. It is also worth mentioning that the rest of the SELLERLOGIC team has always been extremely available and present. Even when they are notified of last minute problems. Thanks to the whole team and the intuitive usage of the tool, not only has the claiming of cases saved us a lot of time, but it has also helped us to recover the money we were entitled to.&#8221;<\/p>\n\n\n\n<div class=\"theme-wp-block wp-block-buttons gb-responsive-497426-identifier is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"theme-wp-block wp-block-button gb-responsive-38220-identifier is-style-theme-transparent-with-arrow\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/files\/SUCCESS-STORIES\/EN\/SELLERLOGIC_Success-Story_Outlet-Sofa-Direct_EN.pdf\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Download now!<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"theme-wp-block wp-block-column gb-responsive-276018-identifier is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n<\/div>\n\n\n\n<p class=\"theme-wp-block gb-responsive-437508-identifier\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Foundation:2005 Industry:Furniture\/Living room-Bedding supplies Items in Amazon:&nbsp;&nbsp;about 2,000 SKUs Shipments:&nbsp;approx. 8,000 \/ month Background: The idea of Outlet-Sofa Direct was born when several manufacturers specialising in the production of supplies for the bedding and well-being joined together to offer their customers the possibility of direct access to all those items that go through factory and<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":5362,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"sidebar_recommended_resources":{"data":[]},"sidebar_header_settings":{"hide_buttons":{"register":false}},"_use_new_theme":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-5576","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SELLERLOGIC - Success Story: Outlet-Sofa Direct<\/title>\n<meta name=\"description\" content=\"SELLERLOGIC Lost &amp; Found has convinced Outlet-Sofa Direct completely - A call, worth \u20ac20,000! 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