{"id":84289,"date":"2021-07-06T12:05:00","date_gmt":"2021-07-06T12:05:00","guid":{"rendered":"https:\/\/www.sellerlogic.com\/blog\/18-faqs-about-sellerlogic-lost-found-everything-you-should-know\/"},"modified":"2025-10-13T10:01:56","modified_gmt":"2025-10-13T10:01:56","slug":"18-faqs-about-sellerlogic-lost-found-everything-you-should-know","status":"publish","type":"post","link":"https:\/\/www.sellerlogic.com\/en\/blog\/18-faqs-about-sellerlogic-lost-found-everything-you-should-know\/","title":{"rendered":"18 FAQs about SELLERLOGIC Lost &#038; Found \u2013 Everything you need to know"},"content":{"rendered":"<p class=\"theme-wp-block gb-responsive-914125-identifier\">Lost &#038; Found finds unrecognized FBA refund claims for you. Instead of daily checks of up to 12 different reports, the FBA error search runs in the background with our tool, allowing you to focus on other tasks \u2013 or simply start a Star Wars marathon.<\/p><p class=\"theme-wp-block gb-responsive-682102-identifier\">In addition to the enormous time savings, the tool often finds more errors than merchants who take on this search manually. But how does it actually work? And what about the fees and the contract terms? Here you will find the questions that our customers are most eager to know. If you already know exactly what you are interested in, simply use the table of contents and click on the corresponding topic.<\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-8836-identifier\">How do I handle the cases?<\/h2><p class=\"theme-wp-block gb-responsive-576092-identifier\">When SELLERLOGIC Lost &#038; Found finds a refund claim, you will be notified both in the tool and via email. But how do you handle these cases?<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-108107-identifier\">What types of cases are there?<\/h3><p class=\"theme-wp-block gb-responsive-544926-identifier\">Lost &#038; Found can generally handle the following five cases:<\/p><div class=\"theme-block-list\"><ul class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-550168-identifier wp-block-list\"><li class=\"theme-wp-block gb-responsive-825841-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong><a href=\"https:\/\/www.sellerlogic.com\/en\/blog\/18-faqs-about-sellerlogic-lost-found-everything-you-should-know\/\">Order<\/a>\u00a0\u00a0<\/strong><\/li><li class=\"theme-wp-block gb-responsive-754179-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong><a href=\"https:\/\/www.sellerlogic.com\/en\/blog\/18-faqs-about-sellerlogic-lost-found-everything-you-should-know\/\">Lost Return in Stock<\/a><\/strong><\/li><li class=\"theme-wp-block gb-responsive-301429-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong><a href=\"https:\/\/www.sellerlogic.com\/en\/blog\/18-faqs-about-sellerlogic-lost-found-everything-you-should-know\/\">Inventory<\/a>\u00a0<\/strong><\/li><li class=\"theme-wp-block gb-responsive-343968-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><a href=\"https:\/\/www.sellerlogic.com\/en\/blog\/18-faqs-about-sellerlogic-lost-found-everything-you-should-know\/\"><strong>Damaged\/Destroyed<\/strong><\/a><\/li><li class=\"theme-wp-block gb-responsive-859124-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong><a href=\"https:\/\/www.sellerlogic.com\/en\/blog\/18-faqs-about-sellerlogic-lost-found-everything-you-should-know\/\">FBA Fees<\/a><\/strong><\/li><\/ul><\/div><h4 class=\"theme-wp-block wp-block-heading gb-responsive-152468-identifier\">Order<\/h4><p class=\"theme-wp-block gb-responsive-792002-identifier\">To request a return, buyers can do this with just a few clicks in their customer profile. In many cases, they receive an immediate credit of the purchase amount, and sellers are charged for the refund. The goods must be returned to Amazon within 45 days. If this does not happen, the buyer&#8217;s account will be charged again.<\/p><p class=\"theme-wp-block gb-responsive-82180-identifier\">Possible cases arise, for example, when this deadline has been exceeded, but the merchants have not received a refund.<\/p><p class=\"theme-wp-block gb-responsive-979454-identifier\">In every case where buyers receive their money back from Amazon, but sellers do not receive a refund (monetary or the goods themselves), there is an FBA error and thus a refund claim.<\/p><h4 class=\"theme-wp-block wp-block-heading gb-responsive-636900-identifier\">Lost Return in Stock<\/h4><p class=\"theme-wp-block gb-responsive-637190-identifier\">In contrast to the error <em>Order<\/em>, this one occurs within Amazon&#8217;s logistics center.<\/p><p class=\"theme-wp-block gb-responsive-949708-identifier\">When a return arrives at a fulfillment center, two scans take place:<\/p><div class=\"theme-block-list\"><ol class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-931814-identifier wp-block-list\"><li class=\"theme-wp-block gb-responsive-360324-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\">Customer Return Scan: <em>The goods are received in the warehouse<\/em><\/li><li class=\"theme-wp-block gb-responsive-599515-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\">Inventory Adjustment Scan: <em>The goods are credited to the merchants&#8217; inventory.<\/em><\/li><\/ol><\/div><p class=\"theme-wp-block gb-responsive-156538-identifier\">However, it can happen that only the first scan occurs, but the goods are not credited to the sellers.<\/p><p class=\"theme-wp-block gb-responsive-676208-identifier\">This occurs when the goods are logged under an incorrect FNSKU (Fulfillment Network Stock Keeping Unit).<\/p><p class=\"theme-wp-block gb-responsive-210404-identifier\">Of course, in both cases, a refund claim or the claim for re-labeling arises. After all, the goods have been proven to have arrived in the warehouse. This refund can also be in the form of money or the actual goods.<\/p><h4 class=\"theme-wp-block wp-block-heading gb-responsive-346955-identifier\">Inventory<\/h4><p class=\"theme-wp-block gb-responsive-532776-identifier\">There is a lot going on in Amazon&#8217;s logistics centers. A full 50% of the inventory there belongs to FBA users. However, with often more than 100,000 m<sup>2<\/sup>, errors regarding the inventory can also occur. It can happen that your goods have been misplaced or are simply missing or have not been credited to your inventory.<\/p><p class=\"theme-wp-block gb-responsive-705975-identifier\">For this as well, various reports need to be compared to uncover these errors \u2013 so it&#8217;s a job for Lost &#038; Found.<\/p><h4 class=\"theme-wp-block wp-block-heading gb-responsive-743720-identifier\">Damaged\/Destroyed<\/h4><p class=\"theme-wp-block gb-responsive-836598-identifier\">Goods that are damaged in Amazon&#8217;s logistics centers or through Amazon&#8217;s shipping are categorized into different areas based on their condition. Anything that Amazon deems unsellable can be destroyed according to guidelines by Amazon employees. All returns that are classified as <em>sellable<\/em> can be remitted by sellers within 30 days; otherwise, the goods will be destroyed.<\/p><p class=\"theme-wp-block gb-responsive-308157-identifier\">However, if the products are destroyed before the deadline, a refund claim arises for sellers. However, goods from certain categories, such as glasses or batteries, are excluded from this.<\/p><h4 class=\"theme-wp-block wp-block-heading gb-responsive-693466-identifier\">FBA Fees<\/h4><p class=\"theme-wp-block gb-responsive-410719-identifier\">As a user of the FBA service, you naturally pay fees for shipping through Amazon, which are based on the dimensions of the product as well as the chosen marketplaces. Incorrect billing, such as excessively high fees, also constitutes a refund claim.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-764010-identifier\">Do I have to manually enter each result of a case in SELLERLOGIC Lost &#038; Found to communicate the result, or does this happen automatically?<\/h3><p class=\"theme-wp-block gb-responsive-180604-identifier\">In the tool, you have the option to inform us of new events regarding a case. This can be used, for example, to send feedback from Amazon to us. If a response from your side is pending, you will be notified about it in the tool and via email. Please communicate your response to us in this case through the tool, as the case will otherwise be automatically closed for a fee after seven days.<\/p><p class=\"theme-wp-block gb-responsive-169735-identifier\">Our Customer Success Team will then be promptly notified of your response and can take care of the further case processing.<\/p><p class=\"theme-wp-block gb-responsive-88866-identifier\"><strong>Let&#8217;s take an example here:<\/strong> Amazon disputes the refund because the request was received after the deadline. You can now forward the email to us through the tool. Our Customer Success Managers will then manually review this case, for example, whether the reason for the rejection by Amazon is justified or not.<\/p><p class=\"theme-wp-block gb-responsive-945035-identifier\">If the rejection is not justified, we will assist you with further communication with Amazon so that the case can be resolved.<\/p><p class=\"theme-wp-block gb-responsive-230418-identifier\">If the rejection is justified, for example, because a previously lost item is found again after the case submission, no fee will be charged for Lost &#038; Found.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-524155-identifier\">Does SELLERLOGIC close the cases independently based on the information from Seller Central?<\/h3><p class=\"theme-wp-block gb-responsive-486641-identifier\">The cases are closed through completed payouts, thus ensuring that the promised refund from Amazon actually takes place.<\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-934045-identifier\">How does SELLERLOGIC Lost &#038; Found work?<\/h2><p class=\"theme-wp-block gb-responsive-425222-identifier\">When you use SELLERLOGIC Lost &#038; Found, the tool needs to gain access to the FBA reports. But how? And what should I actually do if my Seller Central account is suspended? Answers to these and other questions can be found in this section.<\/p><figure class=\"theme-wp-block wp-block-image size-large gb-responsive-62621-identifier\"><img decoding=\"async\" width=\"844\" height=\"277\" src=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/06\/23141225\/Funktionsweise-Lost-and-Found-844x277.jpeg\" alt=\"How Lost and Found Works\" class=\"wp-image-11639\" srcset=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/06\/23141225\/Funktionsweise-Lost-and-Found-407x133.jpeg 407w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/06\/23141225\/Funktionsweise-Lost-and-Found-768x252.jpeg 768w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/06\/23141225\/Funktionsweise-Lost-and-Found-844x277.jpeg 844w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/06\/23141225\/Funktionsweise-Lost-and-Found.jpeg 1500w\" sizes=\"(max-width: 844px) 100vw, 844px\" \/><\/figure><h3 class=\"theme-wp-block wp-block-heading gb-responsive-285916-identifier\">How does Lost &#038; Found access the FBA data?<\/h3><p class=\"theme-wp-block gb-responsive-553488-identifier\">For this, we use the Amazon Marketplace Web Service (MWS) API interface. This allows the FBA reports to be automatically transferred into the tool, and Lost &#038; Found can start finding FBA errors. This also enables our Customer Success Managers to individually review the case in the event of a rejection to assist you with the next steps and communication with Amazon.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-575678-identifier\">No anticipated refund is displayed for my cases. What could be the reason for this?<\/h3><p class=\"theme-wp-block gb-responsive-836871-identifier\">It may happen that we have enough information available to create a case, but not enough information to determine an anticipated refund.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-420524-identifier\">My Seller Central access is suspended, what should I do now?<\/h3><p class=\"theme-wp-block gb-responsive-322566-identifier\">An active, non-suspended Amazon Seller Central access is required to use SELLERLOGIC Lost &#038; Found.<\/p><p class=\"theme-wp-block gb-responsive-222240-identifier\">If it is suspended, please disable the case search for Lost &#038; Found, as otherwise, additional cases may be generated that you cannot submit. You can disable the case search in the <a href=\"https:\/\/app.sellerlogic.com\/accounts\/\">Account Management<\/a>. Please also inform us via ticket about the account suspension so that we can take this into account during case processing.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-997693-identifier\">Why has Amazon reversed refunds?<\/h3><p class=\"theme-wp-block gb-responsive-956220-identifier\">A refund can be made either in the form of money or goods. If Amazon approves a refund for lost inventory and these goods are subsequently found, it can also be reversed. In both cases, a reconciliation of the lost inventory takes place. You can easily track this through the <a href=\"https:\/\/sellercentral.amazon.de\/gp\/ssof\/reports\/search.html#orderAscending=&#038;recordType=INVENTORY_ADJUSTMENT&#038;noResultType=&#038;merchantSku=&#038;fnSku=&#038;FnSkuXORMSku=&#038;reimbursementId=&#038;orderId=&#038;genericOrderId=&#038;asin=&#038;lpn=&#038;shipmentId=&#038;hazmatStatus=&#038;inventoryEventTransactionType=&#038;fulfillmentCenterId=&#038;transactionItemId=&#038;inventoryAdjustmentReasonGroup=&#038;eventDateOption=1&#038;fromDate=dd.mm.yyyy&#038;toDate=dd.mm.yyyy&#038;startDate=&#038;endDate=&#038;fromMonth=1&#038;fromYear=2019&#038;toMonth=1&#038;toYear=2019&#038;startMonth=&#038;startYear=&#038;endMonth=&#038;endYear=&#038;specificMonth=1&#038;specificYear=2019\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">inventory adjustments<\/a>.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-593412-identifier\">Does Lost &#038; Found comply with Amazon&#8217;s policies?<\/h3><p class=\"theme-wp-block gb-responsive-363670-identifier\">SELLERLOGIC Lost &#038; Found strictly adheres to all Amazon policies. This also includes that the found cases may not be submitted automatically. All investigations of errors are conducted with extensive research and utmost care.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-158991-identifier\">Do I need to request and import additional reports?<\/h3><p class=\"theme-wp-block gb-responsive-613096-identifier\">For the initial setup of Lost &#038; Found, the <a href=\"https:\/\/support.sellerlogic.com\/de_DE\" target=\"_blank\" rel=\"noreferrer noopener\">billing reports of the last six months must be requested again<\/a> once. All future required reports will be imported via the Amazon MWS API.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-434101-identifier\">How often is a reconciliation of Amazon payouts with the Lost &#038; Found cases performed?<\/h3><p class=\"theme-wp-block gb-responsive-325630-identifier\">This reconciliation occurs hourly. If a refund is present, it is assigned to the corresponding case, and the case is automatically closed.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-259544-identifier\">I have used a different &#8220;Reimbursement System&#8221; in the past. Can Lost &#038; Found be used, or might duplicates occur in the cases?<\/h3><p class=\"theme-wp-block gb-responsive-79591-identifier\">Lost &#038; Found takes into account all refunds that Amazon has made in the past during the research. However, please note that ongoing cases that may lead to a refund in the future cannot be considered.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-894184-identifier\">For what period can errors be claimed at Amazon?<\/h3><p class=\"theme-wp-block gb-responsive-279482-identifier\">Depending on the type of case, claims can be made retroactively for 3 to 18 months:<\/p><div class=\"theme-block-list\"><ul class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-39200-identifier wp-block-list\"><li class=\"theme-wp-block gb-responsive-589416-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong>Inventory:<\/strong> max. 18 months retroactively<\/li><li class=\"theme-wp-block gb-responsive-269071-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong>Order:<\/strong> max. 18 months retroactively<\/li><li class=\"theme-wp-block gb-responsive-114258-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong>Lost return in stock:<\/strong> max. 18 months retroactively<\/li><li class=\"theme-wp-block gb-responsive-673972-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong>Damaged \/ Destroyed:<\/strong> max. 8 months retroactively<\/li><li class=\"theme-wp-block gb-responsive-471613-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong>FBA Fees:<\/strong> max. 90 days retroactively<\/li><\/ul><\/div><p class=\"theme-wp-block gb-responsive-181716-identifier\">SELLERLOGIC always considers the maximum allowable period.<\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-386867-identifier\">Contract Information<\/h2><p class=\"theme-wp-block gb-responsive-230771-identifier\">When acquiring a new tool, the contract terms are a decisive criterion. Therefore, we will address this in detail in this section.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-419016-identifier\">What is the notice period?<\/h3><p class=\"theme-wp-block gb-responsive-400818-identifier\">You can cancel SELLERLOGIC Lost &#038; Found daily if you do not wish to receive any further refund claims. However, please note that even after deactivation, all outstanding cases should still be processed within the set deadlines.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-208055-identifier\">Does SELLERLOGIC have access to customer data?<\/h3><p class=\"theme-wp-block gb-responsive-460570-identifier\">No, we only have access to the FBA reports. There is no customer data contained therein.<\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-37935-identifier\">Fees<\/h2><p class=\"theme-wp-block gb-responsive-741491-identifier\">The price is an important component for many users. You can find out how it is calculated and what happens if you do not process cases here.<\/p><figure class=\"theme-wp-block wp-block-image size-large gb-responsive-383073-identifier\"><img decoding=\"async\" src=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/06\/23141224\/Gebu%CC%88hren-Lost-and-Found-844x257.jpeg\" alt=\"Fees Lost and Found\" class=\"wp-image-11651\"><\/figure><h3 class=\"theme-wp-block wp-block-heading gb-responsive-814536-identifier\">How are the fees for SELLERLOGIC Lost &#038; Found calculated?<\/h3><p class=\"theme-wp-block gb-responsive-322729-identifier\">We charge a 20% commission on the actual refunds. We use the gross amounts of the payouts from Amazon to you as the basis. This way, you only have to pay when you actually receive your money back. The fee is invoiced at the beginning of the following month.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-391058-identifier\">What data is required and how is it used?<\/h3><p class=\"theme-wp-block gb-responsive-755583-identifier\">Our payment service provider requires your credit card information to process your payments. Among other things, your CVC2 number is needed. This is a three- or four-digit number combination printed on your credit card, which our payment service provider uses to authenticate the cardholder. This ensures a secure and standardized international process.<\/p><blockquote class=\"theme-wp-block wp-block-quote desktop-bg-style-circle xl-bg-style-circle lg-bg-style-circle md-bg-style-circle sm-bg-style-circle gb-responsive-73298-identifier desktop-icon-size-2 xl-icon-size-2 lg-icon-size-2 md-icon-size-2 sm-icon-size-2 desktop-gb-has-icon xl-gb-has-icon lg-gb-has-icon md-gb-has-icon sm-gb-has-icon is-layout-flow wp-block-quote-is-layout-flow\"><p class=\"theme-wp-block gb-responsive-462662-identifier\">The processing of credit card data is carried out exclusively \u2013 and in full PCI compliance \u2013 by our payment service provider. We do not have access to our customers&#8217; credit card data at any time and, of course, do not store it.<\/p><\/blockquote><p class=\"theme-wp-block gb-responsive-222805-identifier\">If you have any further questions on this topic, you can always contact our Customer Success Team.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-360559-identifier\">Is the fee from Lost &#038; Found already deducted in the closed cases under &#8220;actual refund&#8221;?<\/h3><p class=\"theme-wp-block gb-responsive-891727-identifier\">No, the total amount refunded to you by Amazon is indicated here. The SELLERLOGIC fees are displayed in a separate section at the transaction level.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-884057-identifier\">What happens if I do not process displayed cases?<\/h3><p class=\"theme-wp-block gb-responsive-176237-identifier\">If our tool finds an FBA error, you will be notified in the tool and additionally via email. Depending on the type of case, the period in which the claim must be submitted to Amazon varies. For errors in the calculation of FBA fees, claims must be submitted within 90 days, while for damaged or lost goods in Amazon&#8217;s fulfillment centers, you have a full 18 months available.<\/p><p class=\"theme-wp-block gb-responsive-496933-identifier\">Due to Amazon&#8217;s policies, you must manually submit the cases in SellerCentral. You can simply copy the pre-prepared text from the tool into the corresponding text field. If Lost &#038; Found finds claims that you do not submit to Amazon, you will be charged 20% of the expected refund.<\/p><blockquote class=\"theme-wp-block wp-block-quote gb-responsive-359568-identifier desktop-bg-style-circle xl-bg-style-circle lg-bg-style-circle md-bg-style-circle sm-bg-style-circle desktop-gb-has-icon xl-gb-has-icon lg-gb-has-icon md-gb-has-icon sm-gb-has-icon desktop-icon-size-2 xl-icon-size-2 lg-icon-size-2 md-icon-size-2 sm-icon-size-2 is-layout-flow wp-block-quote-is-layout-flow\"><p class=\"theme-wp-block gb-responsive-865614-identifier\">If you are unable to do so, for example, because you are taking your well-deserved vacation, we recommend training your colleagues so that they can take over the case submission. We are happy to assist you with this and also provide additional onboarding.<\/p><\/blockquote><h2 class=\"theme-wp-block wp-block-heading gb-responsive-29172-identifier\">Last But Not Least<\/h2><p class=\"theme-wp-block gb-responsive-82521-identifier\">A new tool always raises new questions. We hope that we have been able to answer all your questions. If you still have any, please feel free to contact us using the form below.<\/p><p class=\"theme-wp-block gb-responsive-695867-identifier has-small-font-size\"><meta charset=\"utf-8\"><\/meta>Image credits in the order of the images: \u00a9 FR Design \u2013 stock.adobe.com \/<meta charset=\"utf-8\"><\/meta>\u00a9 j-mel \u2013 stock.adobe.com \/<meta charset=\"utf-8\"><\/meta>\u00a9 ARMMYPICCA \u2013 stock.adobe.com<\/p>","protected":false},"excerpt":{"rendered":"<p>Lost &#038; Found finds unrecognized FBA refund claims for you. Instead of daily checks of up to 12 different reports, the FBA error search runs in the background with our tool, allowing you to focus on other tasks \u2013 or simply start a Star Wars marathon. In addition to the enormous time savings, the tool<\/p>\n","protected":false},"author":5,"featured_media":11631,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sidebar_recommended_resources":{"data":[]},"sidebar_header_settings":{"hide_buttons":{"register":false}},"_use_new_theme":false,"inline_featured_image":false,"footnotes":""},"categories":[1662],"tags":[],"class_list":["post-84289","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-in-ones-own-case"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>18 FAQs about SELLERLOGIC Lost &amp; Found \u2013 Everything You Need to Know<\/title>\n<meta name=\"description\" content=\"How does SELLERLOGIC Lost &amp; Found actually work? And what data does the tool need? 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