{"id":84462,"date":"2023-04-11T14:43:10","date_gmt":"2023-04-11T14:43:10","guid":{"rendered":"https:\/\/www.sellerlogic.com\/blog\/amazon-seller-account-suspended-what-to-do\/"},"modified":"2025-08-29T15:10:32","modified_gmt":"2025-08-29T15:10:32","slug":"amazon-seller-account-suspended-what-to-do","status":"publish","type":"post","link":"https:\/\/www.sellerlogic.com\/en\/blog\/amazon-seller-account-suspended-what-to-do\/","title":{"rendered":"Amazon seller account suspended? What to do!"},"content":{"rendered":"

When the Amazon seller account is suspended, all selling rights are lost. This means that as a seller, you lose the right to sell your own products on the marketplace. In some cases, there may only be a suspension in certain areas of the account, for example, it is possible to be suspended for merchant fulfillment (FBM) and only be able to sell through FBA. Additionally, Amazon can suspend part of the product range if the conditions for a suspension are present for the respective products.<\/p>

IMPORTANT: <\/em>In the case of an account suspension, Amazon freezes pending revenues for about 90 days to deduct any returns, while outstanding orders can still be shipped. When an Amazon seller’s account is suspended, they do not receive the payment due from Amazon. In this case, they must wait until their account is unlocked to access the so-called Amazon balance.<\/em><\/p>

If an account suspension occurs, the message \u201cYour account has been disabled\u201d appears in Amazon Seller Central. Additionally, Amazon sends the respective seller a deactivation notification via email, listing the reasons that led to the suspension.<\/a><\/p>\t\t

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How does an account suspension occur?<\/strong><\/h2>

Amazon sets high standards for sellers who sell through the platform. This applies to all areas of the supply chain: from product authenticity, shipping, returns processing, to customer communication. Amazon measures the performance of sellers in all these areas. Accordingly, the e-commerce giant is very sensitive when these requirements are not met by sellers, which can lead to the suspension of one’s account<\/a>.<\/p>

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Specific reasons that can lead to suspension<\/h3>

Poor seller performance<\/strong><\/h4>

If a seller’s performance does not meet Amazon’s requirements over a certain period, this can lead to a suspension. A defect rate of over 1%, a high rate of negative feedback, A-to-Z guarantee claims, or credit card chargebacks are examples of inadequate seller performance.<\/p>

Violations of sales policies<\/strong><\/h4>

If sellers violate one or more of Amazon’s policies, they can be suspended. For example, if they send…<\/p>

Incorrect seller information<\/strong><\/h4>

Incorrect information about the Amazon seller can also lead to suspension. The most common are:<\/p>

  1. A false certificate of incorporation or the fact that the shareholders or the company address are not up to date.<\/li>
  2. Failure to register all beneficial owners \u2013 anyone holding more than 25% of the shares must be disclosed to Amazon.<\/li><\/ol><\/div>

    Patent and plagiarism allegations or counterfeit goods<\/strong><\/h4>

    Copycats <\/strong>or similar are not uncommon on Amazon. Therefore, Amazon treats such cases very rigorously by banning such products or even sellers.<\/p>

    Compliance violations<\/h4>

    In the battle for the Buy Box, sellers or resellers must be extremely careful when determining prices. If Amazon detects collusion in price setting, this constitutes a violation of antitrust law, which can lead to the account suspension of the respective sellers.<\/p>

    The existence of duplicate accounts<\/strong><\/h4>

    Amazon identifies sellers who have two Amazon accounts through data such as the VAT identification number (VAT ID), <\/strong>name <\/strong>of the shareholders, and so on. In cases where there are duplications in this data, both accounts are suspended.<\/p>

    What can be done against an account suspension?<\/strong><\/h2>

    The unlocking of the seller account is a process that can be handled through the submission of a plan of action via an Amazon procedure. The plan of action includes 3 essential questions that a seller should specifically answer:<\/p>

    1. What are the causes that led to the suspension?<\/span><\/li>
    2. What measures has the seller already taken?<\/li>
    3. What measures will he take in the future to prevent these problems from occurring again?<\/li><\/ol><\/div>

      When creating or implementing the plan of action<\/a>, there are points that are essential according to Amazon:<\/p>