
{"id":84530,"date":"2025-01-27T11:39:36","date_gmt":"2025-01-27T11:39:36","guid":{"rendered":"https:\/\/www.sellerlogic.com\/blog\/ecommerce-trends-2025-10000-consumers-do-not-lie\/"},"modified":"2025-08-29T12:57:54","modified_gmt":"2025-08-29T12:57:54","slug":"ecommerce-trends-2025-10-000-consumers-do-not-lie","status":"publish","type":"post","link":"https:\/\/www.sellerlogic.com\/en\/blog\/ecommerce-trends-2025-10-000-consumers-do-not-lie\/","title":{"rendered":"Ecommerce Trends 2025: 10,000 consumers do not lie"},"content":{"rendered":"<p class=\"theme-wp-block gb-responsive-812715-identifier\">Every year at the turn of the year, they spring up like mushrooms: texts and videos about the important, the most important, the absolutely most important B2B and B2C ecommerce trends for the still young year. (Self-proclaimed) experts speak in front of cameras, give interviews, or type away \u2013 one usually hears less about concrete sources. In the end, no one is really interested at the end of the year whether even a single hot take has come true, right? The financial service provider &#8220;Mollie,&#8221; on the other hand, has taken concrete action and surveyed around 10,000 consumers across Europe. The resulting <a href=\"https:\/\/www.mollie.com\/de\/european-ecommerce-report\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Ecommerce Report<\/a> provides valuable insights into current purchasing behavior and emerging trends in online retail for 2025.<\/p><p class=\"theme-wp-block gb-responsive-941438-identifier\">In this blog article, we will take a look at the results for Germany, summarize the most important data and facts, and place them in the dynamic environment of ecommerce.<\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-58825-identifier\">Ecommerce Trends 2024 and 2025: Purchasing habits, customer loyalty, and other exciting insights<\/h2><p class=\"theme-wp-block gb-responsive-429182-identifier\">As one of the largest markets, the German online retail sector is a central component of the European ecommerce landscape and also an important indicator of consumer opinions and sentiments. For the study, Mollie, in collaboration with the research agency Coleman Parkes, surveyed around 10,000 consumers \u2013 2,000 each in Germany, France, the Netherlands, Belgium, and the United Kingdom.<\/p><p class=\"theme-wp-block gb-responsive-38824-identifier\">To obtain the most representative picture of the situation in online retail, great emphasis was placed on having a diverse sample regarding age group, gender, income, etc. In the following, we will go into detail about the various categories of the report.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-914866-identifier\">General economic situation<\/h3><p class=\"theme-wp-block gb-responsive-102917-identifier\">Industry and politics are currently facing many challenges and have a rather pessimistic view of the forecasts for economic development. In contrast, the results show that consumers are more positive, as the value decreased less sharply compared to the previous year than one might have expected. After all, <strong>42% of respondents expect an improvement in the economic situation<\/strong>, only five percentage points less than in 2023 (47%).<\/p><div class=\"wp-block-image gb-responsive-221886-identifier desktop-align-center xl-align-center lg-align-center md-align-center sm-align-center\"><figure class=\"theme-wp-block aligncenter size-large is-resized\"><img decoding=\"async\" width=\"2560\" height=\"2560\" src=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24155650\/ecommerce-trends-2025-scaled.jpg\" alt=\"The ecommerce trends in 2025 are very diverse.\" class=\"wp-image-79308\" style=\"width:607px;height:auto\" srcset=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24155650\/ecommerce-trends-2025-medium.jpg 407w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24155650\/ecommerce-trends-2025-medium-large.jpg 768w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24155650\/ecommerce-trends-2025-large.jpg 844w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24155650\/ecommerce-trends-2025-huge.jpg 1536w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24155650\/ecommerce-trends-2025-2048x2048.jpg 2048w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24155650\/ecommerce-trends-2025-scaled.jpg 2560w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/figure><\/div><p class=\"theme-wp-block gb-responsive-438908-identifier\">The current economic situation is also assessed as relatively good:<\/p><div class=\"theme-block-list\"><ul class=\"theme-wp-block wp-block-list desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-493919-identifier\"><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-839638-identifier\"><strong>58%<\/strong> assess it as good to very good or neutral.<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-898219-identifier\"><strong>42%<\/strong> have a bad or very bad impression.<\/li><\/ul><\/div><p class=\"theme-wp-block gb-responsive-422603-identifier\">In comparison: In the previous year, 54% gave positive to neutral assessments and 45% were negatively inclined.<\/p><p class=\"theme-wp-block gb-responsive-312844-identifier\">It may also be surprising that the number of online shoppers who want to <strong>&#8220;spend much more&#8221;<\/strong> has increased from 7% to 12%. The vast majority of respondents indicated that they <strong>want to spend the same or more (81%)<\/strong>. Only 19% expect that they will spend less. These are pleasantly good ecommerce trends for 2025.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-461791-identifier\">Shopping habits and channels<\/h3><p class=\"theme-wp-block gb-responsive-521734-identifier\">Where and how do German consumers shop online? This question is particularly relevant for multichannel retailers. Clearly leading are trading platforms like <strong>Amazon<\/strong>. 51% of respondents indicated that they start their search directly with the large online retailers. 40% also search using a <strong>search engine<\/strong> like Google, and 36% also buy directly from the <strong>online shop<\/strong> of the provider.<\/p><div class=\"wp-block-image gb-responsive-670327-identifier desktop-align-center xl-align-center lg-align-center md-align-center sm-align-center\"><figure class=\"theme-wp-block aligncenter size-large is-resized\"><img decoding=\"async\" width=\"2560\" height=\"2560\" src=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24155829\/ecommerce-trends-2024-scaled.jpg\" alt=\"Which ecommerce trends from 2024 will also make it into 2025?\" class=\"wp-image-79329\" style=\"width:600px\" srcset=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24155829\/ecommerce-trends-2024-medium.jpg 407w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24155829\/ecommerce-trends-2024-medium-large.jpg 768w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24155829\/ecommerce-trends-2024-large.jpg 844w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24155829\/ecommerce-trends-2024-huge.jpg 1536w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24155829\/ecommerce-trends-2024-2048x2048.jpg 2048w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24155829\/ecommerce-trends-2024-scaled.jpg 2560w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/figure><\/div><p class=\"theme-wp-block gb-responsive-871258-identifier\">Less popular than in international comparison is the social aspect among German online shoppers:<\/p><div class=\"theme-block-list\"><ul class=\"theme-wp-block wp-block-list desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-828346-identifier\"><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-568069-identifier\">Only 32% read <strong>reviews<\/strong> before making a purchase (average = 35%).<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-780231-identifier\">At least 18% ask <strong>family and friends<\/strong> for recommendations (average = 23%).<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-896829-identifier\">A slim 10% seek inspiration from their <strong>favorite brands<\/strong> on social media (average = 14%).<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-394837-identifier\">And a meager 9% check out <strong>influencers<\/strong> or content creators before making a purchase (average = 11%).<\/li><\/ul><\/div><p class=\"theme-wp-block gb-responsive-130910-identifier\">More important to Germans, however, seems to be the <strong>price<\/strong> \u2013 29% visit a comparison site before making a purchase (average = 24%).<\/p><p class=\"theme-wp-block gb-responsive-357584-identifier\">Accordingly, the results regarding the most popular social selling channels are also relativized. While over 30% indicated that they use Facebook, YouTube, and Instagram, the search through Amazon and Google still seems to be the most popular. Thus, nothing changes with the ecommerce trends for 2025.<\/p>\t\t<div  class=\"theme-wp-block theme-block-text-banner gb-responsive-832966-identifier layout-rp-cta\">\n\n\t\t<div class=\"text-banner-cta text-banner-rp-cta\">\n\t<div class=\"wrap-content\">\n\t\t<div class=\"wrap-title\">\n\t\t\tThe SELLERLOGIC Repricer determines the optimal selling price for your products.\t\t<\/div>\n\t\t<div class=\"wrap-description\">\n\t\t\t<div class=\"text-description\">\n\t\t\t\tThe price is decisive. Secure your free trial and maximize revenue and margins. Don&#8217;t hesitate. Act now.\t\t\t<\/div>\n\t\t\t<div class=\"wp-block-button is-style-theme-white\">\n\t\t\t\t\t\t\t\t<a class=\"wp-block-button__link\" href=\"\/en\/amazon-dynamic-repricing-tool\/\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t<\/div>\n\n<h3 class=\"theme-wp-block wp-block-heading gb-responsive-571852-identifier\">Loyal customers<\/h3><p class=\"theme-wp-block gb-responsive-406710-identifier\">Who wouldn&#8217;t want to build a loyal customer base that keeps returning to their own online shop or repeatedly purchases through Amazon? The study also inquired about the factors that contribute to this.<\/p><p class=\"theme-wp-block gb-responsive-56844-identifier\">Particularly important for German consumers are <strong>free shipping<\/strong> (85%), the available <strong>payment methods<\/strong> (81%), as well as <strong>free returns<\/strong> (81%) and <strong>price<\/strong> (80%). But the website and customer support also play a significant role.<\/p><p class=\"theme-wp-block gb-responsive-207140-identifier\">However, these aspects are somewhat less important to German shoppers on average than to their European neighbors. Germans, on the other hand, increasingly trust a simple, <strong>smooth purchasing process<\/strong>. Registration and login, as well as product search, are often more important than, for example, various delivery options or loyalty programs.<\/p><div class=\"wp-block-image gb-responsive-159116-identifier desktop-align-center xl-align-center lg-align-center md-align-center sm-align-center\"><figure class=\"theme-wp-block aligncenter size-large is-resized\"><img decoding=\"async\" width=\"2560\" height=\"2560\" src=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24155920\/b2b-b2c-ecommerce-trends-scaled.jpg\" alt=\"B2B or B2C? Ecommerce trends show a shift towards business with business customers.\" class=\"wp-image-79347\" style=\"width:600px\" srcset=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24155920\/b2b-b2c-ecommerce-trends-medium.jpg 407w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24155920\/b2b-b2c-ecommerce-trends-medium-large.jpg 768w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24155920\/b2b-b2c-ecommerce-trends-large.jpg 844w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24155920\/b2b-b2c-ecommerce-trends-huge.jpg 1536w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24155920\/b2b-b2c-ecommerce-trends-2048x2048.jpg 2048w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24155920\/b2b-b2c-ecommerce-trends-scaled.jpg 2560w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/figure><\/div><p class=\"theme-wp-block gb-responsive-526287-identifier\">It is also fitting that 67% of respondents prefer <strong>PayPal<\/strong> as a payment method, as it is simple, straightforward, and fast. Trailing behind are purchase on <strong>invoice<\/strong> (40%), <strong>card payment<\/strong> (36%), as well as <strong>direct debit<\/strong> and <strong>bank transfer<\/strong> (31% and 29%, respectively). SOFORT transfer, Google \/ Apple Pay, or Giropay and installment purchase play hardly any role.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-141738-identifier\">Abandoned shopping carts<\/h3><p class=\"theme-wp-block gb-responsive-332021-identifier\">&#8220;For what reasons would you abandon your purchase or shopping cart during the ordering process?&#8221; In response to this question, most of the German respondents indicated that <strong>high shipping costs or fees<\/strong> are the most important reason for an abandoned shopping cart (55%). Concerns about <strong>payment security<\/strong> are also highly rated (44%). Additionally, if the <strong>preferred payment method is missing<\/strong> (41%) or the <strong>bank card is not accepted<\/strong> (28%), this can lead to abandonment.<\/p><div class=\"wp-block-image gb-responsive-803011-identifier desktop-align-center xl-align-center lg-align-center md-align-center sm-align-center\"><figure class=\"theme-wp-block aligncenter size-large is-resized\"><img decoding=\"async\" width=\"2560\" height=\"2560\" src=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24160011\/trends-in-ecommerce-1-scaled.jpg\" alt=\"Trends in ecommerce and online retail 2025\" class=\"wp-image-79365\" style=\"width:600px\" srcset=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24160011\/trends-in-ecommerce-1-medium.jpg 407w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24160011\/trends-in-ecommerce-1-medium-large.jpg 768w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24160011\/trends-in-ecommerce-1-large.jpg 844w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24160011\/trends-in-ecommerce-1-huge.jpg 1536w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24160011\/trends-in-ecommerce-1-2048x2048.jpg 2048w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24160011\/trends-in-ecommerce-1-scaled.jpg 2560w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/figure><\/div><p class=\"theme-wp-block gb-responsive-142592-identifier\">Other reasons were \u2026<\/p><div class=\"theme-block-list\"><ul class=\"theme-wp-block wp-block-list desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-453687-identifier\"><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-676209-identifier\">the <strong>data sharing<\/strong> with third parties (34%),<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-704075-identifier\">a <strong>complicated checkout<\/strong> process (24%),<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-814666-identifier\">the <strong>redirect<\/strong> to another website for payment (26%),<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-769431-identifier\">a too long <strong>loading process<\/strong> during checkout (18%) and<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-370866-identifier\">the requirement to create a <strong>user account<\/strong> (22%).<\/li><\/ul><\/div><p class=\"theme-wp-block gb-responsive-552835-identifier\">That unexpected additional costs are the top reason for an abandoned order process is not surprising, considering how price-conscious the German online shopper is.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-377576-identifier\">Advertising<\/h3><p class=\"theme-wp-block gb-responsive-18148-identifier\">How can online retailers attract new customers for their products? In the German ecommerce sector, <strong>discount promotions when leaving a retailer&#8217;s website<\/strong> seem to be the most promising (39%). Also, <strong>newsletters<\/strong> (34%), <strong>retargeting<\/strong> (32%), <strong>reminder emails<\/strong> for existing shopping carts (26%), and <strong>search engine advertising<\/strong> (24%) are relatively well received by consumers.<\/p><div class=\"wp-block-image gb-responsive-88694-identifier desktop-align-center xl-align-center lg-align-center md-align-center sm-align-center\"><figure class=\"theme-wp-block aligncenter size-large is-resized\"><img decoding=\"async\" width=\"2560\" height=\"2560\" src=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24160102\/ecommerce-trends-2025-ki-scaled.jpg\" alt=\"The ecommerce trends in 2025 are less AI-heavy than expected.\" class=\"wp-image-79383\" style=\"width:600px\" srcset=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24160102\/ecommerce-trends-2025-ki-medium.jpg 407w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24160102\/ecommerce-trends-2025-ki-medium-large.jpg 768w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24160102\/ecommerce-trends-2025-ki-large.jpg 844w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24160102\/ecommerce-trends-2025-ki-huge.jpg 1536w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24160102\/ecommerce-trends-2025-ki-2048x2048.jpg 2048w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24160102\/ecommerce-trends-2025-ki-scaled.jpg 2560w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/figure><\/div><p class=\"theme-wp-block gb-responsive-243018-identifier\">Personalized recommendations or the display of related products, influencer advertising, or social media ads are, on the other hand, rather unpopular. Regarding the ecommerce trends for 2025, there seems to be less movement on this point, as these results generally align with the channels through which German consumers shop. There, too, social media and influencers were rather secondary compared to large trading platforms like Amazon or search engines like Google.<\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-340012-identifier\">Tips for your ecommerce business: Trends 2025<\/h2><figure class=\"theme-wp-block wp-block-image size-large gb-responsive-36442-identifier\"><img decoding=\"async\" width=\"2560\" height=\"1435\" src=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24101919\/e-commerce-trends-scaled.jpeg\" alt=\"In e-commerce, many trends have a short lifespan. For the first time, B2B is also included in the ecommerce trends for 2025.\" class=\"wp-image-79206\" srcset=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24101919\/e-commerce-trends-medium.jpeg 407w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24101919\/e-commerce-trends-medium-large.jpeg 768w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24101919\/e-commerce-trends-large.jpeg 844w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24101919\/e-commerce-trends-huge.jpeg 1536w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24101919\/e-commerce-trends-2048x1148.jpeg 2048w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/24101919\/e-commerce-trends-scaled.jpeg 2560w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/figure><p class=\"theme-wp-block gb-responsive-775545-identifier\">Staying up to date is more important than ever in such a dynamic environment as online retail. Below, we provide you with the key recommendations from our years of experience and the above study results that will help you further scale your business.<\/p><div class=\"theme-block-list\"><ol class=\"theme-wp-block wp-block-list desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-758354-identifier\"><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-976564-identifier\"><strong>Optimize pricing strategy<\/strong>\n<ul class=\"wp-block-list desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-804421-identifier\">\n<li class=\"desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-20137-identifier\">Competitive prices: Since almost 50% of German buyers usually choose the cheapest product, retailers should regularly compare their prices with the competition and adjust to market conditions. Ideally, an <a href=\"https:\/\/www.sellerlogic.com\/en\/amazon-dynamic-repricing-tool\/\">AI-powered repricing tool<\/a> should be used to optimize prices in real-time based on competition and demand.<\/li>\n<li class=\"desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-607308-identifier\">Targeted discount promotions: Use time-limited discounts to convince customers \u2013 especially if they have previously visited the product (keyword &#8220;retargeting&#8221;). The <a href=\"https:\/\/www.sellerlogic.com\/en\/blog\/dynamic-pricing-ecommerce\/\">push strategy<\/a> is particularly well-suited for this.<\/li>\n<\/ul>\n<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-861806-identifier\"><strong>Transparent and fair shipping costs<\/strong><div class=\"theme-block-list\">\n<ul class=\"theme-wp-block wp-block-list desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-427536-identifier\">\n<li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-690917-identifier\">Fair shipping: 55% of buyers cite high shipping costs as a reason for cart abandonment. Offer free or moderately priced shipping and full flexibility (shipping methods, tracking, etc.).<\/li>\n\n\n\n<li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-727220-identifier\">Free returns have felt like part of the eCommerce trends for years, just like free shipping. In 2025, this will no longer be the case. Nevertheless, returns should be easy to process. Anyone using <a href=\"https:\/\/www.sellerlogic.com\/en\/blog\/brexit-amazon-fba-stops-inventory-transfers-between-eu-and-uk-what-sellers-can-do\/\">Amazon FBA<\/a> has it easy here.<\/li>\n\n\n\n<li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-619656-identifier\">Early transparency: Communicate shipping costs and any fees directly on the product page to avoid unexpected additional costs.<\/li>\n<\/ul>\n<\/div><\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-274741-identifier\"><strong>Payment methods and trust<\/strong><div class=\"theme-block-list\">\n<ul class=\"theme-wp-block wp-block-list desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-144901-identifier\">\n<li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-824884-identifier\">\u201cBuy now, pay later\u201d (BNPL): \u201cBuy now, pay later\u201d has not yet become widespread in Germany and is generally less popular compared to international standards. Nevertheless, the topic is on the rise and should not be dismissed too quickly. Implement appropriate solutions if necessary.<\/li>\n\n\n\n<li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-829987-identifier\">Make sure to offer the most common payment methods (PayPal, invoice, card) in your own online shop and place a high value on data security (and communicate this proactively).<\/li>\n<\/ul>\n<\/div><\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-483285-identifier\"><strong>Long-term customer loyalty<\/strong><div class=\"theme-block-list\">\n<ul class=\"theme-wp-block wp-block-list desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-364098-identifier\">\n<li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-10291-identifier\">Ensure customer satisfaction: Trust is essential for German buyers. Respond quickly to customer inquiries and handle returns generously. This will also benefit your Amazon seller account.<\/li>\n\n\n\n<li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-593652-identifier\">Create repurchase incentives: Use discounts for repeat purchases or vouchers for the next purchase. Remind customers of abandoned carts if necessary and expand your newsletter marketing.<\/li>\n<\/ul>\n<\/div><\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-112376-identifier\"><strong>Efficient use of advertising<\/strong><div class=\"theme-block-list\">\n<ul class=\"theme-wp-block wp-block-list desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-687867-identifier\">\n<li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-67736-identifier\">Target ads for keywords that promote price comparisons (\u201ccheap\u201d, \u201cbest quality\u201d, \u201ctest winner\u201d).<\/li>\n\n\n\n<li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-790764-identifier\">Test retargeting ads for products that customers viewed but have not yet purchased.<\/li>\n<\/ul>\n<\/div><\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-109822-identifier\"><strong>Social Media and Mobile Commerce<\/strong><div class=\"theme-block-list\">\n<ul class=\"theme-wp-block wp-block-list desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-491666-identifier\">\n<li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-945370-identifier\">YouTube and Instagram: Use these channels to promote your Amazon products. German buyers generally respond well to informative video content. It is best to link directly to your <a href=\"https:\/\/www.sellerlogic.com\/en\/blog\/what-is-an-amazon-brand-store-how-to-create-your-own-amazon-shop\/\">Amazon Store<\/a>.<\/li>\n\n\n\n<li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-166693-identifier\">Mobile commerce was and is an eCommerce trend that will continue to gain momentum in 2025. In many markets, it already accounts for about half of the revenue. Optimize your websites and ordering processes accordingly.<\/li>\n<\/ul>\n<\/div><\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-57473-identifier\"><strong>Artificial Intelligence and Interactive Shopping Technologies<\/strong><div class=\"theme-block-list\">\n<ul class=\"theme-wp-block wp-block-list desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-286203-identifier\">\n<li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-801448-identifier\">Stay open but critical about AI and test tools to understand your target audience, predict customer behavior, and provide personalized recommendations to users based on this \u2013 e.g., AI-supported recommendation systems, chatbots, and virtual assistants. Monitor the results closely.<\/li>\n\n\n\n<li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-979207-identifier\">Augmented Reality (AR) and Virtual Reality (VR) are not just buzzwords. Virtual fitting rooms, 3D product visualizations, or interactive demonstrations can elevate the conversion rate to a new level and will gain increasing importance in the coming years.<\/li>\n<\/ul>\n<\/div><\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-375408-identifier\"><strong>Online B2B Commerce and Global Markets<\/strong><div class=\"theme-block-list\">\n<ul class=\"theme-wp-block wp-block-list desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-10876-identifier\">\n<li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-470772-identifier\">One of the biggest trends in eCommerce is the shift towards B2B business \u2013 yet many online retailers have not yet recognized this opportunity. With the <a href=\"https:\/\/www.sellerlogic.com\/en\/blog\/amazon-b2b\/\">Amazon Business<\/a> marketplace, implementation is simple and can be done quickly.<\/li>\n\n\n\n<li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-18488-identifier\">As the boundaries between offline and online shopping continue to blur, national borders are becoming increasingly irrelevant. Cross-border strategies unlock new revenue potentials, and companies should prepare now for <a href=\"https:\/\/www.sellerlogic.com\/en\/blog\/cross-border-e-commerce-with-amazon-how-to-succeed-in-international-sales\/\">seamless international transactions<\/a>.<\/li>\n<\/ul>\n<\/div><\/li><\/ol><\/div><h2 class=\"theme-wp-block wp-block-heading gb-responsive-419288-identifier\">Fazit: Ecommerce Trends 2025<\/h2><p class=\"theme-wp-block gb-responsive-43763-identifier\">The results of the consumer survey by Mollie impressively show how dynamic and demanding the eCommerce market remains in 2025. Whether it is about optimized pricing strategies, mobile shopping habits, or the use of AI \u2013 retailers who adapt and invest in innovative technologies will benefit from these trends.<\/p><p class=\"theme-wp-block gb-responsive-627708-identifier\">It becomes particularly clear: consumers desire a shopping experience that is simple, transparent, and price-conscious. At the same time, international markets and new technologies offer exciting opportunities for retailers who are willing to adapt their strategies and explore new paths.<\/p><p class=\"theme-wp-block gb-responsive-908992-identifier\">While large trading platforms continue to dominate, the opportunity for smaller companies lies in occupying niches, creating personal experiences, and focusing on trust and efficiency. With clear priorities, strategic investments, and an open eye for upcoming changes, 2025 can become a year of growth and innovation for many retailers.<\/p><p class=\"theme-wp-block gb-responsive-401878-identifier\">For one thing is certain: consumer demands are changing, and many eCommerce trends will be more relevant than ever in 2025 \u2013 those who set the right course today will succeed in tomorrow&#8217;s competition.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-771783-identifier\">H\u00e4ufig gestellte Fragen<\/h3><div class=\"theme-wp-block schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1737714395709\"><strong class=\"schema-faq-question\"><strong>Which developments dominate the eCommerce trends in 2025?<\/strong><\/strong> <p class=\"schema-faq-answer\">The key trends include the use of AI for personalized shopping experiences, the increasing importance of mobile commerce and international marketplaces, as well as transparent pricing and flexible payment options such as &#8220;Buy Now, Pay Later&#8221;.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1737714411556\"><strong class=\"schema-faq-question\"><strong>What do German consumers expect from an online shop?<\/strong><\/strong> <p class=\"schema-faq-answer\">German buyers place great importance on free shipping, a simple purchasing process, and common payment methods such as PayPal. Additionally, a transparent checkout without unexpected additional costs plays a crucial role.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1737714426424\"><strong class=\"schema-faq-question\"><strong>How can online retailers better retain customers?<\/strong><\/strong> <p class=\"schema-faq-answer\">Through smooth customer service, discounts for repeat purchases, personalized recommendations, and targeted retargeting campaigns. Clear communication and flexible returns further strengthen customer trust.<\/p> <\/div><\/div><p class=\"theme-wp-block gb-responsive-302150-identifier\"><span style=\"font-size:0.7em\" class=\"has-font-size\">Image credits: \u00a9 Business Pics \u2013 stock.adobe.com \/ \u00a9 ImageKing \u2013 stock.adobe.com<\/span><\/p><p class=\"theme-wp-block gb-responsive-605833-identifier\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Every year at the turn of the year, they spring up like mushrooms: texts and videos about the important, the most important, the absolutely most important B2B and B2C ecommerce trends for the still young year. (Self-proclaimed) experts speak in front of cameras, give interviews, or type away \u2013 one usually hears less about concrete<\/p>\n","protected":false},"author":3,"featured_media":79290,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sidebar_recommended_resources":{"data":[]},"sidebar_header_settings":{"hide_buttons":{"register":false}},"_use_new_theme":false,"inline_featured_image":false,"footnotes":""},"categories":[61],"tags":[],"class_list":["post-84530","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-how-to-amazon-selling"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ecommerce trends 2025: Study with over 10,000 consumers<\/title>\n<meta name=\"description\" content=\"Across Europe, more than 10,000 consumers were surveyed. The results reveal to us the ecommerce trends in 2025. Get informed now.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sellerlogic.com\/en\/blog\/ecommerce-trends-2025-10-000-consumers-do-not-lie\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ecommerce trends 2025: Study with over 10,000 consumers\" \/>\n<meta property=\"og:description\" content=\"Across Europe, more than 10,000 consumers were surveyed. The results reveal to us the ecommerce trends in 2025. 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