{"id":84241,"date":"2021-04-12T12:38:12","date_gmt":"2021-04-12T12:38:12","guid":{"rendered":"https:\/\/www.sellerlogic.com\/wiki\/amazon-chargeback-2\/"},"modified":"2025-05-05T10:24:36","modified_gmt":"2025-05-05T10:24:36","slug":"amazon-chargeback","status":"publish","type":"theme_wiki","link":"https:\/\/www.sellerlogic.com\/en\/wiki\/amazon-chargeback\/","title":{"rendered":"Amazon Chargeback"},"content":{"rendered":"\n

What is a chargeback process at Amazon?<\/h2>\n\n\n
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\"chargeback<\/figure><\/div>\n\n\n

Amazon refers to the chargeback process as the recovery of a credit card payment by the cardholder, also known as credit card reversal in German. This can occur, for example, in cases of errors such as double charges. Consumers can also request a payment reversal if products have not arrived or if the credit card has been used fraudulently by third parties. Both sellers and vendors can be affected by a chargeback case on Amazon.<\/p>\n\n\n\n

Unlike an A-to-Z Guarantee case, the buyer does not contact the marketplace seller or Amazon. For a chargeback process, they contact their bank directly, from which they received the credit card. There, they can initiate the process either online or via a chargeback form for an Amazon order. The bank also decides whether to accept or reject the request.<\/p>\n\n\n\n

To decide whether the refund will be issued, the bank contacts Amazon in the chargeback process and requests the necessary information. If it is a marketplace purchase, Amazon in turn contacts the seller. Therefore, a chargeback cannot simply be demanded; such a request from the customer must be justified.<\/p>\n\n\n\n

What is the correct way to handle a chargeback case on Amazon?<\/h2>\n\n\n\n

If a customer initiates a chargeback process for an order through Amazon, it always involves effort for the affected seller. If they receive an email requesting further information, they essentially have two options for responding:<\/p>\n\n\n

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  1. They can promptly initiate a refund of the credit card charge. This can be useful in cases where the situation is clear, such as when the goods never arrived at the customer.<\/li>\n\n\n\n
  2. They can provide all necessary information for the review of the chargeback process. Amazon will then forward this information to the credit card holder’s bank.<\/li>\n<\/ol>\n<\/div>\n\n\n

    It is also important for sellers and vendors to know when dealing with credit card chargebacks: The deadline specified by Amazon in the notification email for an initiated chargeback process must be strictly adhered to.<\/p>\n\n\n\n

    If no deadlines are mentioned, sellers should respond within eleven calendar days \u2013 either through Seller Central or in response to the notification email. If sellers do not respond to an Amazon chargeback case, the customer’s request is typically granted.<\/p>\n\n\n\n

    How can sellers provide the necessary information?<\/h3>\n\n\n\n

    If sellers do not want to initiate an immediate refund, they must provide the necessary information for the chargeback process to Amazon. They can do this either through Seller Central or by responding to the notification email.<\/p>\n\n\n\n

    All Amazon chargeback cases can be found in Seller Central under the “Performance” menu. Only Amazon can access the response recorded here by the seller. The following information should be provided by sellers:<\/p>\n\n\n

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