
{"id":109980,"date":"2020-07-28T13:45:00","date_gmt":"2020-07-28T13:45:00","guid":{"rendered":"https:\/\/127.0.0.1\/blog\/jaotage-koige-olulisemad-kliendituubid-ja-kuidas-nende-vajadusi-rahuldada\/"},"modified":"2020-07-28T13:45:00","modified_gmt":"2020-07-28T13:45:00","slug":"jaotage-koige-olulisemad-kliendituubid-ja-kuidas-nende-vajadusi-rahuldada","status":"publish","type":"post","link":"https:\/\/www.sellerlogic.com\/et\/blog\/jaotage-koige-olulisemad-kliendituubid-ja-kuidas-nende-vajadusi-rahuldada\/","title":{"rendered":"Jaotage k\u00f5ige olulisemad kliendit\u00fc\u00fcbid ja kuidas nende vajadusi rahuldada."},"content":{"rendered":"<p class=\"theme-wp-block is-style-default gb-responsive-128973-identifier\">Oma kliente tundma \u00f5ppimine on \u00fcks t\u00e4htsamaid \u00fclesandeid iga jaem\u00fc\u00fcja pika nimekirja seas. Sest kes teab, kuidas potentsiaalsed ostjad k\u00e4ituvad ja kuidas neid k\u00f5netada ning rahuldada, on juba olulise t\u00f6\u00f6 teinud k\u00f5rge konversioonim\u00e4\u00e4ra saavutamiseks.<\/p><p class=\"theme-wp-block gb-responsive-835057-identifier\">Paljud professionaalsed turundusosakonnad lasevad selleks otstarbeks koostada nn persoonasid, et v\u00e4lja selgitada, millised omadused, eelistused ja tunnused on t\u00fc\u00fcpilisel toote kliendil. Kuid see v\u00f5ib osutuda kalliks. Kogemused n\u00e4itavad siiski, et on olemas m\u00f5ned korduvad kliendit\u00fc\u00fcbid, mis m\u00e4ngivad jaem\u00fc\u00fcgis rolli. Eriti Amazon&#8217;i m\u00fc\u00fcjatele, kes k\u00e4ivitavad uue toote v\u00f5i soovivad oma nimekirja optimeerida, v\u00f5ib olla kasulik tugineda nendele kliendit\u00fc\u00fcpidele.<\/p><p class=\"theme-wp-block is-style-default gb-responsive-801970-identifier\">K\u00e4esolevas blogipostituses tahame seet\u00f5ttu selgitada, mis t\u00e4pselt on kliendit\u00fc\u00fcbid definitsiooni j\u00e4rgi, millised kliendit\u00fc\u00fcbid domineerivad B2B- ja B2C-kaubanduses ning kuidas arusaamine neist v\u00f5ib aidata m\u00fc\u00fcki suurendada.<\/p>\t\t<div  class=\"theme-wp-block theme-block-text-banner gb-responsive-439274-identifier layout-cta\">\n\n\t\t<div class=\"text-banner-cta\">\n\t<div class=\"wrap-content\">\n\t\t<div class=\"wrap-title\">\n\t\t\tAlusta oma teekonda m\u00fc\u00fcjast bestselleriks &#8211; koos SELLERLOGICiga.\t\t<\/div>\n\t\t<div class=\"wrap-description\">\n\t\t\t<div class=\"text-description\">\n\t\t\t\tHankige tasuta prooviperiood t\u00e4na ja vaadake, kuidas \u00f5iged teenused v\u00f5ivad teid viia heast parimaks. \u00c4rge oodake. Tegutsege kohe\t\t\t<\/div>\n\t\t\t<div class=\"wp-block-button is-style-theme-white\">\n\t\t\t\t\t\t\t\t<a class=\"wp-block-button__link\" href=\"https:\/\/auth.sellerlogic.com\/en\/site\/register\" target=\"_blank\" rel=\"noreferrer noopener\">Alusta n\u00fc\u00fcd<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t<\/div>\n\n<h2 class=\"theme-wp-block wp-block-heading gb-responsive-841395-identifier\">Nelja k\u00f5ige olulisema kliendit\u00fc\u00fcbi jaem\u00fc\u00fcgis ja veebipoes<\/h2><p class=\"theme-wp-block gb-responsive-106311-identifier\">Kuid kohe alguses: see blogipostitus ei pretendeeri t\u00e4ielikkusele. Inimesi ja inimk\u00e4itumist on raske paigutada j\u00e4igadesse kategooriatesse. Seet\u00f5ttu peate alati arvestama segavormide, \u00fchisosade, situatiivsete k\u00f5rvalekallete ja eranditega reeglist. Tegelikkuses v\u00f5ib olla keeruline kliendit\u00fc\u00fcpe selgelt tuvastada. Samuti on muidugi alati v\u00f5imalik t\u00e4iendav diferentseerimine: n\u00e4iteks kirjeldavad teised blogid isegi rohkem kui 10 k\u00f5ige levinumat kliendit\u00fc\u00fcpi (nt nurisejad, lobisejad, paremad teadjad, kauplejad). Kuid iga t\u00fc\u00fcbi ps\u00fchholoogia on sageli v\u00e4he t\u00f5endusp\u00f5hine.<\/p><p class=\"theme-wp-block gb-responsive-172852-identifier\">Kuid Amazon&#8217;i m\u00fc\u00fcjate jaoks v\u00f5ib kasu olla kahtlane. Sest kuigi see v\u00f5ib aidata nimekirjade ja muu osas, ei ole Amazon&#8217;il samu turundus- ja kommunikatsiooniv\u00f5imalusi nagu jaem\u00fc\u00fcgis. Siiski on just keerulisi kliendit\u00fc\u00fcpe, nagu jaem\u00fc\u00fcgis, Amazon&#8217;is lihtsam k\u00f5netada, kui tuntakse nende iseloomujooni. Seet\u00f5ttu tasub l\u00e4hemalt uurida.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-28959-identifier\">Dominant kuni t\u00e4psete \u2013 DISC mudel<\/h3><div class=\"wp-block-image gb-responsive-523975-identifier desktop-align-center xl-align-center lg-align-center md-align-center sm-align-center\"><figure class=\"theme-wp-block aligncenter size-full is-resized\"><img decoding=\"async\" width=\"844\" height=\"844\" src=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2020\/07\/05152915\/konsumtypen-einzelhandel-ecommerce-amazon.jpeg\" alt=\"Konsumtypen im Einzelhandel, eCommerce oder auf Amazon unterscheiden sich nicht wesentlich voneinander.\" class=\"wp-image-68135\" style=\"width:520px;height:auto\" srcset=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2020\/07\/05152915\/konsumtypen-einzelhandel-ecommerce-amazon-medium.jpeg 407w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2020\/07\/05152915\/konsumtypen-einzelhandel-ecommerce-amazon-medium-large.jpeg 768w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2020\/07\/05152915\/konsumtypen-einzelhandel-ecommerce-amazon.jpeg 844w\" sizes=\"(max-width: 844px) 100vw, 844px\" \/><\/figure><\/div><p class=\"theme-wp-block gb-responsive-185961-identifier\">K\u00e4esolev DISC mudel on juba mitu aastak\u00fcmmet ettev\u00f5tetes kasutusel, et hinnata kliente ja vestluspartnereid, n\u00e4iteks personalihalduses. Kuid see on populaarne ka m\u00fc\u00fcgis ja turunduses, et tuvastada erinevaid kliendit\u00fc\u00fcpe ja -liike. See t\u00f6\u00f6tab nelja inimliku isiksuse p\u00f5hialuse alusel:<\/p><div class=\"theme-block-list\"><ul class=\"theme-wp-block wp-block-list desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-769917-identifier\"><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-133182-identifier\">dominant<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-157840-identifier\">algatuslik<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-449348-identifier\">p\u00fcsiv<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-714305-identifier\">t\u00e4pselt<\/li><\/ul><\/div><p class=\"theme-wp-block gb-responsive-561788-identifier\">Kuid kohe alguses: see blogipostitus ei pretendeeri t\u00e4ielikkusele. Inimesi ja inimk\u00e4itumist on raske paigutada j\u00e4igadesse kategooriatesse. Seet\u00f5ttu peate alati arvestama segavormide, \u00fchisosade, situatiivsete k\u00f5rvalekallete ja eranditega reeglist. Tegelikkuses v\u00f5ib olla keeruline kliendit\u00fc\u00fcpe selgelt tuvastada. Samuti on muidugi alati v\u00f5imalik t\u00e4iendav diferentseerimine: n\u00e4iteks kirjeldavad teised blogid isegi rohkem kui 10 k\u00f5ige levinumat kliendit\u00fc\u00fcpi (nt nurisejad, lobisejad, paremad teadjad, kauplejad). Kuid iga t\u00fc\u00fcbi ps\u00fchholoogia on sageli v\u00e4he t\u00f5endusp\u00f5hine.<\/p><h4 class=\"theme-wp-block wp-block-heading gb-responsive-282746-identifier\">Kliendit\u00fc\u00fcp #1: Dominant<\/h4><p class=\"theme-wp-block gb-responsive-764078-identifier\">Dominant t\u00fc\u00fcp on otsene ja tahtej\u00f5uline. Ta n\u00e4ib energiline ja kindel. Tema k\u00f5ige p\u00f5letavam k\u00fcsimus on: mida ma selle tootega saavutada saan? Tal on juba konkreetsed lootused ja ootused teie toote suhtes ning ta on juba eelnevalt h\u00e4sti informeeritud.<\/p><p class=\"theme-wp-block gb-responsive-537799-identifier\">Kliendit\u00fc\u00fcpide suhtlemisel domineerivate klientidega jaem\u00fc\u00fcgis on tulemused k\u00f5ige olulisemad. Seet\u00f5ttu nimetage oma tootekirjelduses mitte ainult selgelt, mis teie toode on, vaid ka selle kasu. Millised funktsioonid tal on, miks see nii h\u00e4sti t\u00f6\u00f6tab ja kuidas see ostja probleemi lahendab?<\/p><h4 class=\"theme-wp-block wp-block-heading gb-responsive-778751-identifier\">Kliendit\u00fc\u00fcp #2: Algatuslik<\/h4><p class=\"theme-wp-block gb-responsive-485078-identifier\">Seda t\u00fc\u00fcpi klienti meeldib igale m\u00fc\u00fcjale \u2013 sest ta on entusiastlik, ekstravertne ja optimistlik. Ta n\u00e4eb pigem toote positiivseid omadusi ja on valmis uskuma selle konkreetsetesse eeliseid. Te saate teda ka kergesti <a href=\"https:\/\/www.sellerlogic.com\/et\/blog\/6-loplikku-napunaidet-kuidas-genereerida-rohkem-arvustusi-amazonis\/\">arvustusi kirjutama innustada<\/a>.<\/p>Kuna te ei soovi, et ma viidaksin, siis ma ei saa seda teha.<h4 class=\"theme-wp-block wp-block-heading gb-responsive-922106-identifier\">Kliendit\u00fc\u00fcp #3: Stabiilne<\/h4><p class=\"theme-wp-block gb-responsive-496218-identifier\">Kliendit\u00fc\u00fcp #3: Stabiilne\n\nOtseses suhtluses on stabiilne t\u00fc\u00fcp \u00e4\u00e4rmiselt meeldiv partner, kuna ta on rahulik, usaldusv\u00e4\u00e4rne ja pigem tagasihoidlik, kuid teab samas, mida ta tahab. Kuid veebim\u00fc\u00fcjatele v\u00f5ib ta olla keeruline p\u00e4hkel: kes ei vasta stabiilse t\u00fc\u00fcbi vajadustele ja eesm\u00e4rkidele oma tootekirjelduses, on halvas olukorras.<\/p><p class=\"theme-wp-block gb-responsive-282712-identifier\">Teiselt poolt v\u00f5ivad stabiilsed kliendit\u00fc\u00fcbid jaem\u00fc\u00fcgis, nagu ka veebis, muutuda m\u00fc\u00fcja lemmikklientideks. Sest stabiilse t\u00fc\u00fcbi vajadused ei muutu \u00fcle\u00f6\u00f6. Kui toode on teda veennud, j\u00e4\u00e4b ta selle juurde \u2013 ja ostab ka regulaarselt. Ideaaljuhul areneb stabiilne t\u00fc\u00fcp isegi lojaalseks p\u00fcsikliendiks. Seet\u00f5ttu tooge oma tootekirjelduses esile <em>unikaalsed m\u00fc\u00fcgipunktid<\/em> ja n\u00e4idake, milliseid eesm\u00e4rke teie toode kuidas toetab.<\/p><h4 class=\"theme-wp-block wp-block-heading gb-responsive-566261-identifier\">Kliendit\u00fc\u00fcp #4: T\u00e4pselt<\/h4><p class=\"theme-wp-block gb-responsive-461691-identifier\">Kliendit\u00fc\u00fcp #4: T\u00e4pselt\n\nT\u00e4pselt t\u00fc\u00fcp anal\u00fc\u00fcsib meelsasti, l\u00e4heneb asjadele s\u00fcsteemselt ja usaldab oma saadud teadmisi. Lisaks on ta pigem reserveeritud ja tagasihoidlik, mist\u00f5ttu kirjutab t\u00e4pne t\u00fc\u00fcp harva arvustusi.<\/p><p class=\"theme-wp-block gb-responsive-747967-identifier\">Kauplejad saavad aga t\u00e4pselt t\u00fc\u00fcpi kliente rahuldada. Tema anal\u00fc\u00fctiline kalduvus muudab ta faktiteadmistele vastuv\u00f5tlikuks. Veenduge, et see t\u00fc\u00fcp oleks veendunud teie toote ja selle eeliste andmete ja faktide kaudu. Toetage neid rakenduse n\u00e4idete v\u00f5i uuringutega.<\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-506293-identifier\">Kokkuv\u00f5te: Erinevad kliendit\u00fc\u00fcbid = erinev k\u00e4itumine<\/h2><p class=\"theme-wp-block gb-responsive-549255-identifier\">Kliendit\u00fc\u00fcpe jaotatakse jaekaubanduses, turunduses, m\u00fc\u00fcgis v\u00f5i e-kaubanduses sageli teatud isiksuseomaduste p\u00f5hjal. Sellest saab tuletada teatud strateegiaid, et suhelda v\u00f5imalikult t\u00f5husalt ostu sooritamise saavutamiseks<\/p><p class=\"theme-wp-block gb-responsive-462206-identifier\">Kuna m\u00fc\u00fcjatel f\u00fc\u00fcsilises kaupluses on palju v\u00f5imalusi, et individuaalselt reageerida erinevatele kliendit\u00fc\u00fcpidele, on veebipoe haldajatel tavaliselt ainult tekstiline ja graafiline tase. Seet\u00f5ttu pole \u00fcllatav, et f\u00fc\u00fcsilises kaupluses arvestatakse veel teiste kliendit\u00fc\u00fcpidega, nagu kannatamatu v\u00f5i k\u00f5hklev. Kirjeldatakse ka lobisejat v\u00f5i nurisejat.<\/p><p class=\"theme-wp-block gb-responsive-221255-identifier\">Amazoni m\u00fc\u00fcjad on isegi veel piiratumad, m\u00fc\u00fcgik\u00f5ne ei toimu praktiliselt kunagi. Nad saavad tavaliselt maksimaalselt kujundada toote detaillehte v\u00f5i oma <a href=\"\/et\/blog\/brand-store-bei-amazon\/\">br\u00e4ndipoodi<\/a>. Kuid ka sellega v\u00f5ivad kliendit\u00fc\u00fcbid aidata. Eelis: ajasurve, nagu see m\u00fc\u00fcgik\u00f5nes on, kaob.<\/p><p class=\"theme-wp-block gb-responsive-471374-identifier\">DISC-mudeli j\u00e4rgi on eriti neli tendentsi: domineerivad, algatuslikud, j\u00e4rjepidevad ja kohusetundlikud kliendit\u00fc\u00fcbid. Nii jaekaubanduses kui ka veebikaubanduses peaksid m\u00fc\u00fcjad s\u00e4rama nii toote eeliste ja funktsioonidega kui ka andmete ja faktidega ning hea jutustamisega.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-860087-identifier\">Sageli esitatud k\u00fcsimused<\/h3><div class=\"theme-wp-block schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1730823364918\"><strong class=\"schema-faq-question\"><strong>Milliseid kliendit\u00fc\u00fcpe\/kliendigruppide on olemas?<\/strong><\/strong> <p class=\"schema-faq-answer\">Kuna tegemist ei ole t\u00e4pse teadusega, on olemas v\u00e4ga palju erinevaid kliendit\u00fc\u00fcpe ja tarbijat\u00fc\u00fcpe. Jaekaubanduses on n\u00e4iteks levinud DISC-mudeli kohased kontseptsioonid, mis jagavad ostjad neljaks isiksuseks: domineeriv, algatuslik, j\u00e4rjepidev ja kohusetundlik.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1730823386031\"><strong class=\"schema-faq-question\"><strong>Mis on m\u00f5eldud termini \u201eKliendit\u00fc\u00fcp\u201c all?<\/strong><\/strong> <p class=\"schema-faq-answer\">Olgu kliendit\u00fc\u00fcp v\u00f5i tarbijat\u00fc\u00fcp: erinevate ostja isiksuste n\u00e4iteid on veebis k\u00fcllaga. Kliente klassifitseeritakse teatud \u00fchiste omaduste, k\u00e4itumise v\u00f5i vajaduste p\u00f5hjal. Omadused v\u00f5ivad olla n\u00e4iteks vanus, sugu v\u00f5i huvid, ja jaekaubanduses on sageli ps\u00fchhograafilised ja k\u00e4itumuslikud omadused m\u00e4\u00e4ravad.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1730823403523\"><strong class=\"schema-faq-question\"><strong>Mis on t\u00fc\u00fcbi j\u00e4rgi kliendisuhtluse eesm\u00e4rk?<\/strong><\/strong> <p class=\"schema-faq-answer\">T\u00fc\u00fcbi j\u00e4rgi kliendisuhtluse eesm\u00e4rk jaekaubanduses on ettev\u00f5tte suhtlemise ja interaktsiooni oma klientidega v\u00f5imalikult t\u00f5hus ja efektiivne korraldamine. Suhtluse kohandamine erinevate kliendit\u00fc\u00fcpide spetsiifiliste vajaduste, eelistuste ja k\u00e4itumise j\u00e4rgi v\u00f5ib ettev\u00f5tetele tuua mitmeid eeliseid, n\u00e4iteks m\u00fc\u00fcgi suurenemise, suurema kliendilojaalsuse v\u00f5i rahulolevamad kliendid.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1730823421484\"><strong class=\"schema-faq-question\"><strong>Kuidas eristada kliente?<\/strong><\/strong> <p class=\"schema-faq-answer\">See erineb valdkonniti ja p\u00f5hineb peamiselt sellel, millised aspektid m\u00f5jutavad kliendi ostuotsust. Kliendit\u00fc\u00fcpe jaekaubanduses klassifitseeritakse tavaliselt nende k\u00e4itumise p\u00f5hjal n\u00f5ustamis- v\u00f5i m\u00fc\u00fcgik\u00f5nes. DISC mudel on hea esimene orientatsioon, et m\u00f5ista klientide motivatsiooni.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1730823438648\"><strong class=\"schema-faq-question\"><strong>Kuidas k\u00e4ituda ebaviisaka\/\u00e4rritava kliendiga?<\/strong><\/strong> <p class=\"schema-faq-answer\">Ebaviisaka kliendiga m\u00fc\u00fcgis suhtlemine n\u00f5uab kannatlikkust, empaatiat ja professionaalseid suhtlemisoskusi. P\u00fc\u00fcdke alati olukorda leevendada ja leida rahuldav lahendus.\u00a0<br> \u2022 S\u00e4ilitage rahu ja \u00e4rge laske kliendi meeleolul end m\u00f5jutada.<br> \u2022 N\u00e4idake empaatiat ja arusaamist, astudes kliendi perspektiivi.<br> \u2022 Olge objektiivne ja \u00e4rge v\u00f5tke isiklikult, keskendudes faktidele.<br> \u2022 Seadke piirid, kui klient muutub solvavaks v\u00f5i lugupidamatuks, kuid \u00e4rge reageerige ise emotsionaalselt.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1730823517788\"><strong class=\"schema-faq-question\"><strong>Millised on 4 kliendit\u00fc\u00fcpi?<\/strong><\/strong> <p class=\"schema-faq-answer\">DISC mudeli kohaselt eristatakse jaekaubanduses j\u00e4rgmisi nelja kliendit\u00fc\u00fcpi: domineeriv, algatuslik, stabiilne ja kohusetundlik. Teistes kategooriates v\u00f5ib olla ka rohkem, n\u00e4iteks 6 kliendit\u00fc\u00fcpi, sealhulgas n\u00e4iteks \u00f5igustavad inimesed. Ps\u00fchholoogias ei ole aga k\u00f5ik need t\u00fc\u00fcbid alati t\u00f5estatud.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1730823539298\"><strong class=\"schema-faq-question\"><strong>Millised on tarbijat\u00fc\u00fcbid?<\/strong><\/strong> <p class=\"schema-faq-answer\">On olemas terve hulk teaduslikke ja mitte-teaduslikke tarbijat\u00fc\u00fcpe. DISC mudeli kohaselt eristatakse jaekaubanduses j\u00e4rgmisi nelja kliendit\u00fc\u00fcpi: domineeriv, algatuslik, stabiilne ja kohusetundlik. Teistes kliendit\u00fc\u00fcpidest r\u00e4\u00e4kivates klassifikatsioonides tuuakse aga v\u00e4lja ka n\u00e4iteks isiksused nagu nuriseja, stressis inimene v\u00f5i skeptik.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1730823554451\"><strong class=\"schema-faq-question\"><strong>Mida m\u00f5istetakse kliendigruppide all?<\/strong><\/strong> <p class=\"schema-faq-answer\">Kliendigruppide all m\u00f5istetakse sama skeemat nagu kliendit\u00fc\u00fcpide puhul. Jaekaubanduses on peamiselt k\u00e4itumised ja ps\u00fchholoogilised omadused kategooriate m\u00e4\u00e4ratlemisel m\u00e4\u00e4ravad. Kliendigruppide iseloomustamiseks v\u00f5ib kasutada n\u00e4iteks teatud ps\u00fchholoogilisi omadusi.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1730823584428\"><strong class=\"schema-faq-question\"><strong>Kuidas nimetatakse olulisi kliente?<\/strong><\/strong> <p class=\"schema-faq-answer\">Olulisi kliente nimetatakse sageli \u201ev\u00f5tmeklientideks\u201c v\u00f5i ingliskeelse terminiga \u201eKey Accounts\u201c. Need m\u00f5isted kirjeldavad kliente, kes on ettev\u00f5ttele eriti v\u00e4\u00e4rtuslikud ja \u00e4riedu jaoks otsustavad. Sellistel klientidel on tavaliselt m\u00e4rkimisv\u00e4\u00e4rne ostuj\u00f5ud, suur tellimismaht v\u00f5i teatud strateegiline t\u00e4htsus.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1730823597997\"><strong class=\"schema-faq-question\"><strong>Kuidas saavad Amazoni m\u00fc\u00fcjad erinevaid kliendit\u00fc\u00fcpe k\u00f5netada?<\/strong><\/strong> <p class=\"schema-faq-answer\">Kuigi Amazonis ei ole traditsioonilist m\u00fc\u00fcgik\u00f5net, m\u00e4ngivad tootekirjeldus, kliendihinnangud ja \u00fcldiselt pakutav kliendikogemus olulist rolli erinevate kliendit\u00fc\u00fcpidega \u00fchenduse loomisel. Amazoni m\u00fc\u00fcjad saavad erinevatele DISC kliendit\u00fc\u00fcpidele vastata, pakkudes selgeid ja t\u00e4pseid tooteinfot, reageerides kliendi tagasisidele ja pakkudes suurep\u00e4rast klienditeenindust, mis tugevdab klientide usaldust ja vastab sihip\u00e4raselt nende vajadustele. Sest hea klienditeenindus v\u00f5ib positiivselt m\u00f5jutada ostuotsust. Hinnangute ja arvustuste interaktsioonid on eriti olulised. Need annavad klientidele tunde, et neid kuulatakse, ja n\u00e4itavad, et m\u00fc\u00fcja arvestab nende murede ja soovidega. Positiivsed vastused v\u00f5ivad viia br\u00e4ndilojaalsuseni ja l\u00f5puks t\u00e4iendavate ostudeni.<\/p> <\/div><\/div><p class=\"theme-wp-block gb-responsive-640621-identifier\"><span style=\"font-size:0.7em\" class=\"has-font-size\">Pildiallikad piltide j\u00e4rjekorras: \u00a9 GamePixel \u2013 stock.adobe.com \/ \u00a9 Skyline Graphics \u2013 stock.adobe.com<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Oma kliente tundma \u00f5ppimine on \u00fcks t\u00e4htsamaid \u00fclesandeid iga jaem\u00fc\u00fcja pika nimekirja seas. Sest kes teab, kuidas potentsiaalsed ostjad k\u00e4ituvad ja kuidas neid k\u00f5netada ning rahuldada, on juba olulise t\u00f6\u00f6 teinud k\u00f5rge konversioonim\u00e4\u00e4ra saavutamiseks. Paljud professionaalsed turundusosakonnad lasevad selleks otstarbeks koostada nn persoonasid, et v\u00e4lja selgitada, millised omadused, eelistused ja tunnused on t\u00fc\u00fcpilisel toote kliendil.<\/p>\n","protected":false},"author":3,"featured_media":68114,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sidebar_recommended_resources":{"data":[]},"sidebar_header_settings":{"hide_buttons":{"register":false}},"_use_new_theme":false,"inline_featured_image":false,"footnotes":""},"categories":[1704,1008],"tags":[],"class_list":["post-109980","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-muumine-amazonis","category-naepunaeited-trikid"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>These are the 4 important customer types in retail<\/title>\n<meta name=\"description\" content=\"The most important customer types in retail according to the DISC model: How to satisfy each one\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sellerlogic.com\/et\/blog\/jaotage-koige-olulisemad-kliendituubid-ja-kuidas-nende-vajadusi-rahuldada\/\" \/>\n<meta property=\"og:locale\" content=\"et_EE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"These are the 4 important customer types in retail\" \/>\n<meta property=\"og:description\" content=\"The most important customer types in retail according to the DISC model: How to satisfy each one\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sellerlogic.com\/et\/blog\/jaotage-koige-olulisemad-kliendituubid-ja-kuidas-nende-vajadusi-rahuldada\/\" \/>\n<meta property=\"og:site_name\" content=\"SELLERLOGIC - Smarte Tools f\u00fcr Amazon-Seller\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SellerLogic\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-07-28T13:45:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2020\/07\/05152128\/kundentypen-einzelhandel.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"844\" \/>\n\t<meta property=\"og:image:height\" content=\"443\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Robin Bals\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@sellerlogic\" \/>\n<meta name=\"twitter:site\" content=\"@sellerlogic\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Robin Bals\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.sellerlogic.com\/et\/blog\/jaotage-koige-olulisemad-kliendituubid-ja-kuidas-nende-vajadusi-rahuldada\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.sellerlogic.com\/et\/blog\/jaotage-koige-olulisemad-kliendituubid-ja-kuidas-nende-vajadusi-rahuldada\/\"},\"author\":{\"name\":\"Robin Bals\",\"@id\":\"https:\/\/www.sellerlogic.com\/et\/#\/schema\/person\/a05487915912c5ddeb279af2540bd467\"},\"headline\":\"Jaotage k\u00f5ige olulisemad kliendit\u00fc\u00fcbid ja kuidas nende vajadusi rahuldada.\",\"datePublished\":\"2020-07-28T13:45:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.sellerlogic.com\/et\/blog\/jaotage-koige-olulisemad-kliendituubid-ja-kuidas-nende-vajadusi-rahuldada\/\"},\"wordCount\":1559,\"publisher\":{\"@id\":\"https:\/\/www.sellerlogic.com\/et\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.sellerlogic.com\/et\/blog\/jaotage-koige-olulisemad-kliendituubid-ja-kuidas-nende-vajadusi-rahuldada\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2020\/07\/05152128\/kundentypen-einzelhandel.jpeg\",\"articleSection\":[\"M\u00fc\u00fcmine Amazonis\",\"N\u00e4pun\u00e4ited &amp; 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With a feel for relevant trends and a clear writing style, he makes sophisticated content accessible to a broad audience.\",\"sameAs\":[\"https:\/\/www.linkedin.com\/in\/robin-bals-b4599b182\/\"],\"url\":\"https:\/\/www.sellerlogic.com\/et\/blog\/author\/robinbals\/\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/et\/blog\/jaotage-koige-olulisemad-kliendituubid-ja-kuidas-nende-vajadusi-rahuldada\/#faq-question-1730823364918\",\"position\":1,\"url\":\"https:\/\/www.sellerlogic.com\/et\/blog\/jaotage-koige-olulisemad-kliendituubid-ja-kuidas-nende-vajadusi-rahuldada\/#faq-question-1730823364918\",\"name\":\"Milliseid kliendit\u00fc\u00fcpe\/kliendigruppide on olemas?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Kuna tegemist ei ole t\u00e4pse teadusega, on olemas v\u00e4ga palju erinevaid kliendit\u00fc\u00fcpe ja tarbijat\u00fc\u00fcpe. 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Jaekaubanduses on n\u00e4iteks levinud DISC-mudeli kohased kontseptsioonid, mis jagavad ostjad neljaks isiksuseks: domineeriv, algatuslik, j\u00e4rjepidev ja kohusetundlik.","inLanguage":"et"},"inLanguage":"et"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/et\/blog\/jaotage-koige-olulisemad-kliendituubid-ja-kuidas-nende-vajadusi-rahuldada\/#faq-question-1730823386031","position":2,"url":"https:\/\/www.sellerlogic.com\/et\/blog\/jaotage-koige-olulisemad-kliendituubid-ja-kuidas-nende-vajadusi-rahuldada\/#faq-question-1730823386031","name":"Mida m\u00f5eldakse termini \u201ekliendit\u00fc\u00fcp\u201c all?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Olgu kliendit\u00fc\u00fcp v\u00f5i tarbijat\u00fc\u00fcp: erinevate ostja isiksuste n\u00e4iteid on veebis hulgaliselt. Kliente kategoriseeritakse teatud \u00fchiste omaduste, k\u00e4itumise v\u00f5i vajaduste p\u00f5hjal. Omadused v\u00f5ivad olla n\u00e4iteks vanus, sugu v\u00f5i huvid, kuid jaekaubanduses on tavaliselt m\u00e4\u00e4ravad ps\u00fchhograafilised ja k\u00e4itumuslikud iseloomujooned.","inLanguage":"et"},"inLanguage":"et"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/et\/blog\/jaotage-koige-olulisemad-kliendituubid-ja-kuidas-nende-vajadusi-rahuldada\/#faq-question-1730823403523","position":3,"url":"https:\/\/www.sellerlogic.com\/et\/blog\/jaotage-koige-olulisemad-kliendituubid-ja-kuidas-nende-vajadusi-rahuldada\/#faq-question-1730823403523","name":"Mikro eesm\u00e4rk on t\u00fc\u00fcbi j\u00e4rgi sobiv kliendisuhtlus?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"T\u00fc\u00fcbi j\u00e4rgi sobiva kliendisuhtluse eesm\u00e4rk jaekaubanduses on ettev\u00f5tte suhtluse ja interaktsiooni oma klientidega v\u00f5imalikult t\u00f5hus ja efektiivne kujundamine. Suhtluse kohandamise kaudu erinevate kliendit\u00fc\u00fcpide spetsiifilistele vajadustele, eelistustele ja k\u00e4itumistele saavad ettev\u00f5tted mitmeid eeliseid, n\u00e4iteks m\u00fc\u00fcgi suurenemine, suurenenud kliendilojaalsus v\u00f5i rahulolevamad kliendid.","inLanguage":"et"},"inLanguage":"et"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/et\/blog\/jaotage-koige-olulisemad-kliendituubid-ja-kuidas-nende-vajadusi-rahuldada\/#faq-question-1730823421484","position":4,"url":"https:\/\/www.sellerlogic.com\/et\/blog\/jaotage-koige-olulisemad-kliendituubid-ja-kuidas-nende-vajadusi-rahuldada\/#faq-question-1730823421484","name":"Kuidas eristada kliente?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"See erineb valdkonniti ja p\u00f5hineb peamiselt sellel, millised aspektid m\u00f5jutavad kliendi ostuotsust. Kliendit\u00fc\u00fcpe f\u00fc\u00fcsilises jaekaubanduses klassifitseeritakse tavaliselt nende k\u00e4itumise p\u00f5hjal n\u00f5ustamis- v\u00f5i m\u00fc\u00fcgik\u00f5nes. DISC-mudel on hea esimene orientatsioon, et m\u00f5ista klientide motivatsiooni.","inLanguage":"et"},"inLanguage":"et"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/et\/blog\/jaotage-koige-olulisemad-kliendituubid-ja-kuidas-nende-vajadusi-rahuldada\/#faq-question-1730823438648","position":5,"url":"https:\/\/www.sellerlogic.com\/et\/blog\/jaotage-koige-olulisemad-kliendituubid-ja-kuidas-nende-vajadusi-rahuldada\/#faq-question-1730823438648","name":"Kuidas k\u00e4ituda ebaviisaka\/\u00e4rritava kliendiga?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Ebaviisaka kliendiga tegelemine m\u00fc\u00fcgis n\u00f5uab kannatlikkust, empaatiat ja professionaalseid suhtlemisoskusi. P\u00fc\u00fcdke alati olukorda leevendada ja leida rahuldav lahendus. <br\/> \u2022 S\u00e4ilitage rahu ja \u00e4rge laske kliendi meeleolul end m\u00f5jutada.<br\/> \u2022 N\u00e4idake empaatiat ja arusaamist, astudes kliendi kingadesse.<br\/> \u2022 P\u00fc\u00fcdke j\u00e4\u00e4da objektiivseks ja \u00e4rge v\u00f5tke isiklikult, keskendudes faktidele.<br\/> \u2022 Seadke piirid, kui klient muutub solvavaks v\u00f5i lugupidamatuks, kuid \u00e4rge reageerige ise emotsionaalselt.","inLanguage":"et"},"inLanguage":"et"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/et\/blog\/jaotage-koige-olulisemad-kliendituubid-ja-kuidas-nende-vajadusi-rahuldada\/#faq-question-1730823517788","position":6,"url":"https:\/\/www.sellerlogic.com\/et\/blog\/jaotage-koige-olulisemad-kliendituubid-ja-kuidas-nende-vajadusi-rahuldada\/#faq-question-1730823517788","name":"Milliseid 4 kliendit\u00fc\u00fcpi on olemas?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"DISC-mudeli kohaselt eristatakse jaekaubanduses j\u00e4rgmisi nelja kliendit\u00fc\u00fcpi: domineeriv, algatuslik, j\u00e4rjepidev ja kohusetundlik. Teistes kategooriates tuuakse v\u00e4lja ka rohkem, n\u00e4iteks 6 kliendit\u00fc\u00fcpi, sealhulgas n\u00e4iteks \u00f5igustavad inimesed. Ps\u00fchholoogias ei ole aga k\u00f5ik need t\u00fc\u00fcbid alati t\u00f5estatud.","inLanguage":"et"},"inLanguage":"et"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/et\/blog\/jaotage-koige-olulisemad-kliendituubid-ja-kuidas-nende-vajadusi-rahuldada\/#faq-question-1730823539298","position":7,"url":"https:\/\/www.sellerlogic.com\/et\/blog\/jaotage-koige-olulisemad-kliendituubid-ja-kuidas-nende-vajadusi-rahuldada\/#faq-question-1730823539298","name":"Milliseid tarbijat\u00fc\u00fcpe on olemas?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"On olemas terve rida teaduslikke ja mitte-teaduslikke tarbijat\u00fc\u00fcpe. DISC-mudeli kohaselt eristatakse jaekaubanduses j\u00e4rgmisi nelja kliendit\u00fc\u00fcpi: domineeriv, algatuslik, j\u00e4rjepidev ja kohusetundlik. Teistes kliendit\u00fc\u00fcpide klassifikatsioonides tuuakse aga v\u00e4lja ka n\u00e4iteks isiksused nagu nuriseja, stressis inimene v\u00f5i skeptik.","inLanguage":"et"},"inLanguage":"et"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/et\/blog\/jaotage-koige-olulisemad-kliendituubid-ja-kuidas-nende-vajadusi-rahuldada\/#faq-question-1730823554451","position":8,"url":"https:\/\/www.sellerlogic.com\/et\/blog\/jaotage-koige-olulisemad-kliendituubid-ja-kuidas-nende-vajadusi-rahuldada\/#faq-question-1730823554451","name":"Mida m\u00f5istetakse kliendigruppide all?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Kliendigruppide all m\u00f5istetakse sama skeemat nagu kliendit\u00fc\u00fcpide puhul. Jaekaubanduses on peamiselt k\u00e4itumisviisid ja ps\u00fchholoogilised omadused m\u00e4\u00e4ravad kategooriateks. Kliendigruppide iseloomustamiseks v\u00f5ivad olla n\u00e4iteks teatud ps\u00fchholoogilised omadused.","inLanguage":"et"},"inLanguage":"et"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/et\/blog\/jaotage-koige-olulisemad-kliendituubid-ja-kuidas-nende-vajadusi-rahuldada\/#faq-question-1730823584428","position":9,"url":"https:\/\/www.sellerlogic.com\/et\/blog\/jaotage-koige-olulisemad-kliendituubid-ja-kuidas-nende-vajadusi-rahuldada\/#faq-question-1730823584428","name":"Kuidas nimetatakse olulisi kliente?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Olulisi kliente nimetatakse sageli \u201ev\u00f5tmeklientideks\u201c v\u00f5i anglizismiga \u201eKey Accounts\u201c. Need terminid kirjeldavad kliente, kes on ettev\u00f5ttele eriti v\u00e4\u00e4rtuslikud ja olulised \u00e4riedu saavutamiseks. Sellistel klientidel on tavaliselt m\u00e4rkimisv\u00e4\u00e4rne ostuj\u00f5ud, suur tellimismaht v\u00f5i teatud strateegiline t\u00e4htsus.","inLanguage":"et"},"inLanguage":"et"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/et\/blog\/jaotage-koige-olulisemad-kliendituubid-ja-kuidas-nende-vajadusi-rahuldada\/#faq-question-1730823597997","position":10,"url":"https:\/\/www.sellerlogic.com\/et\/blog\/jaotage-koige-olulisemad-kliendituubid-ja-kuidas-nende-vajadusi-rahuldada\/#faq-question-1730823597997","name":"Kuidas saavad Amazoni m\u00fc\u00fcjad erinevaid kliendit\u00fc\u00fcpe k\u00f5netada?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Kuigi Amazoni puhul ei toimu traditsioonilist m\u00fc\u00fcgik\u00f5net, m\u00e4ngivad tootekirjeldus, kliendihinnangud ja \u00fcldiselt pakutav kliendikogemus olulist rolli erinevate kliendit\u00fc\u00fcpidega \u00fchenduse loomisel. Amazoni m\u00fc\u00fcjad saavad erinevatele DISC-kliendit\u00fc\u00fcpidele vastata, pakkudes selgeid ja t\u00e4pseid tooteinfot, reageerides kliendi tagasisidele ning pakkudes suurep\u00e4rast klienditeenindust, mis tugevdab klientide usaldust ja vastab sihip\u00e4raselt nende vajadustele. Sest hea klienditeenindus v\u00f5ib positiivselt m\u00f5jutada ostuotsust. Hinnangute ja arvustuste interaktsioonid on eriti olulised. Need annavad klientidele tunde, et neid kuulatakse, ja n\u00e4itavad, et m\u00fc\u00fcja arvestab nende murede ja soovidega. Positiivsed vastused v\u00f5ivad viia br\u00e4ndilojaalsuseni ja l\u00f5puks ka edasiste ostudeni.","inLanguage":"et"},"inLanguage":"et"}]}},"_links":{"self":[{"href":"https:\/\/www.sellerlogic.com\/et\/wp-json\/wp\/v2\/posts\/109980","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sellerlogic.com\/et\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sellerlogic.com\/et\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sellerlogic.com\/et\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sellerlogic.com\/et\/wp-json\/wp\/v2\/comments?post=109980"}],"version-history":[{"count":0,"href":"https:\/\/www.sellerlogic.com\/et\/wp-json\/wp\/v2\/posts\/109980\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sellerlogic.com\/et\/wp-json\/wp\/v2\/media\/68114"}],"wp:attachment":[{"href":"https:\/\/www.sellerlogic.com\/et\/wp-json\/wp\/v2\/media?parent=109980"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sellerlogic.com\/et\/wp-json\/wp\/v2\/categories?post=109980"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sellerlogic.com\/et\/wp-json\/wp\/v2\/tags?post=109980"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}