{"id":109968,"date":"2021-04-12T12:24:26","date_gmt":"2021-04-12T12:24:26","guid":{"rendered":"https:\/\/127.0.0.1\/wiki\/amazon-ruecksendung\/"},"modified":"2021-04-12T12:24:26","modified_gmt":"2021-04-12T12:24:26","slug":"amazon-ruecksendung","status":"publish","type":"theme_wiki","link":"https:\/\/www.sellerlogic.com\/et\/wiki\/amazon-ruecksendung\/","title":{"rendered":"Amazoni tagastus"},"content":{"rendered":"

Kui klient teeb ostu Amazonis, on tal tavaliselt v\u00f5imalus oma tellimus tagasi saata, n\u00e4iteks kui ese on kahjustatud v\u00f5i ei vasta toote detailide lehe kirjeldusele. See kehtib tavaliselt ka kolmandate osapoolte poolt Amazonis m\u00fc\u00fcdud toodete kohta. Tagastamisprotsess on tavaliselt lihtne veebip\u00f5hise tagastuskeskuse kaudu ning krediit t\u00f6\u00f6deldakse kiiresti.<\/p>

\"amazon<\/figure><\/div>

Millal saavad kliendid oma Amazoni pakki tagasi saata?<\/h2>

Seaduslik taganemis\u00f5igus<\/a> kehtib 14 p\u00e4eva jooksul alates kauba k\u00e4ttesaamisest v\u00f5i digitaalse sisu lepingu s\u00f5lmimisest. Lisaks annab Amazon peaaegu k\u00f5ikide toodete puhul 30-p\u00e4evase tagastamis\u00f5iguse alates k\u00e4ttesaamise kuup\u00e4evast. Vale, kahjustatud v\u00f5i defektsed esemed, mida m\u00fc\u00fcb v\u00f5i saadab Amazon, saab samuti tagastada kahe aasta jooksul.<\/p>

Amazoni tagastus 30 p\u00e4eva jooksul<\/h3>

Kliendid, kes soovivad tagastada eseme Amazonile 30 p\u00e4eva jooksul alates k\u00e4ttesaamisest, saavad seda teha teatud tingimustel. Ese peab olema oma originaalses seisukorras<\/strong>. Uute esemete puhul peab toode olema uus, kasutamata ja t\u00e4ielik. Kasutatud esemed ei tohi n\u00e4idata mingeid uusi kasutus- v\u00f5i kulumisj\u00e4lgi. Lisaks on m\u00f5ned tootekategooriad, mis on sellest t\u00fc\u00fcpi Amazoni tagastusest v\u00e4lja j\u00e4etud (nt kiiresti riknevad kaubad) v\u00f5i millele kehtivad eritingimused<\/a>.<\/p>

Amazoni tagastus p\u00e4rast 30 p\u00e4eva<\/h3>

Kui kauba k\u00e4ttesaamisest on m\u00f6\u00f6dunud rohkem kui 30 p\u00e4eva, aktsepteerib Amazon tagastust ainult juhul, kui tegemist on kaebusega<\/strong> kahjustatud v\u00f5i defektsest eseme kohta (defektide vastutus). See on \u00fcldiselt v\u00f5imalik kuni kahe aasta jooksul. Kui ese on saadetud turuplatside m\u00fc\u00fcja poolt, peab klient v\u00f5tma m\u00fc\u00fcjaga otse \u00fchendust, kasutades oma kontol nuppu \u201eV\u00f5ta m\u00fc\u00fcjaga \u00fchendust\u201c jaotises \u201eMinu tellimused\u201c. Seaduslikud garantiikohustused j\u00e4\u00e4vad muutumatuks.<\/p>

Kes katab tagastamise kulud?<\/h2>

\u00dcldiselt katab Amazon tagastamise kulud, kui kaubad on m\u00fc\u00fcdud v\u00f5i saadetud e-kaubanduse hiiglase poolt ja nende v\u00e4\u00e4rtus on v\u00e4hemalt 40 eurot. See kehtib eriti juhul, kui Amazoni tagastus toimub seaduslikus taganemisperioodis. Kuid kui ese tagastatakse lihtsalt seet\u00f5ttu, et kliendile see ei meeldi, v\u00f5ib klient pidada Amazoni tagastamise kulud enda kanda.<\/p>

Kas turuplatside m\u00fc\u00fcja pakub tasuta tagastusi, on toodud m\u00fc\u00fcja tagastuspoliitikas. See teave asub m\u00fc\u00fcja profiililehel, millele kliendid p\u00e4\u00e4sevad ligi, kl\u00f5psates m\u00fc\u00fcja nimele. Teisel vahelehel on loetletud tagastustingimused, mille alusel klient saab taotleda oma Amazoni tellimuse eest tagasimakset.<\/p>

Kuidas toimib Amazoni tagastamisprotsess?<\/h2>

Amazoni tellimuse tagastamiseks on klientidel mitu v\u00f5imalust: Esiteks saab klient taotleda tagastusetiket otse oma Amazoni konto jaotises \u201eMinu tellimused\u201c; teiseks saab seda teha l\u00e4bi veebip\u00f5hise tagastuskeskuse<\/a> kaudu. Kui tellimustes puudub vastav nupp Amazoni tagastusetiketi taotlemiseks, on tagastamisperiood juba l\u00f5ppenud.<\/p>

P\u00e4rast nupule kl\u00f5psamist k\u00fcsib Amazon, miks tagasimakset taotletakse. Seej\u00e4rel kuvatakse tagastusetikett, mille klient prindib v\u00e4lja ja kinnitab pakendile enne, kui viib selle postkontorisse.<\/p>

\u00dcldiselt vajavad kliendid printerit v\u00f5i peavad tagastusetiketid kuskil mujal, n\u00e4iteks koopiapoes v\u00f5i s\u00f5bra juures, v\u00e4lja printima. Siiski on Amazoni tagastus ilma isikliku printerita v\u00f5imalik QR-koodi abil. See skaneeritakse siis otse pakendipoes. Kui seda v\u00f5imalust ei kuvata, saavad kliendid v\u00f5tta \u00fchendust klienditeenindusega, et saada Amazoni tagastamiseks QR-kood.<\/span><\/p><\/blockquote>

Kui esemed ei ole saadetud Amazoni poolt, v\u00f5ib protseduur erineda. T\u00e4iendavat teavet leiate m\u00fc\u00fcja tagastuspoliitikast v\u00f5i otse neilt. Rahvusvaheliste tagastuste puhul peavad turuplatside m\u00fc\u00fcjad pakkuma tasuta tagastusetiketi v\u00f5i pakkuma tagastust Saksamaa aadressile, vastavalt Amazoni n\u00f5uetele. Kui kumbki ei ole v\u00f5imalik, peavad nad tagastama kogu summa, mille klient kaupade eest maksis. Kui Amazoni m\u00fc\u00fcjale tagastamisega on probleeme, v\u00f5ib samuti olla v\u00f5imalik esitada A kuni Z garantiin\u00f5ue<\/a>.<\/p>

Kui kaua peavad kliendid ootama Amazoni tagasimakset?<\/h3>

\u00dcldiselt tagastab Amazon raha kliendile kiiresti p\u00e4rast tagastamist. See kehtib eriti Amazoni Prime’i tagastuste puhul. T\u00fc\u00fcpiliselt ei pea kliendid ootama kauem kui seitse p\u00e4eva, et oma raha tagasi saada. Siiski s\u00f5ltuvad kehtivad t\u00e4htaegad makseviisist<\/a>.<\/p>

T\u00e4helepanu! Ametlikult ei ole piirangut, kui palju tagastusi klient v\u00f5ib algatada. Kuid mitte ametlikult v\u00f5ib Amazon peatada kliendid, kes teevad liialt palju tagastusi<\/strong> teatud ajavahemiku jooksul. Seet\u00f5ttu peaksid kliendid Amazonis tagastuse algatama ainult siis, kui see on t\u00f5eliselt vajalik (nt defekti t\u00f5ttu). Loomulikult peatatakse konto ka siis, kui selle kaudu tuvastatakse mistahes petturlik tegevus.<\/span><\/p><\/blockquote>

Image credits in the order of the images: \u00a9 fotomowo \u2013 stock.adobe.com<\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"","wiki_archive":[1808,1823],"class_list":["post-109968","theme_wiki","type-theme_wiki","status-publish","hentry","wiki_archive-amazon","wiki_archive-klienditugi"],"yoast_head":"\nAmazon Taganemis\u00f5igus ja tagastamine: nii see t\u00f6\u00f6tab<\/title>\n<meta name=\"description\" content=\"Taganemis\u00f5igus Amazonis: Kui kliendid on rahulolematud, saavad nad taotleda tagastust. 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