{"id":23331,"date":"2022-11-23T14:12:07","date_gmt":"2022-11-23T14:12:07","guid":{"rendered":"https:\/\/www.sellerlogic.com\/?p=23331"},"modified":"2025-05-16T15:32:30","modified_gmt":"2025-05-16T15:32:30","slug":"lost-found-update-transmettre-les-reponses-damazon","status":"publish","type":"post","link":"https:\/\/www.sellerlogic.com\/fr\/blog\/lost-found-update-transmettre-les-reponses-damazon\/","title":{"rendered":"Lost & Found-Update – Transmettre les r\u00e9ponses d’Amazon directement \u00e0 SELLERLOGIC<\/strong>"},"content":{"rendered":"\n

Outre l’\u00e9largissement de l’offre de solutions logicielles, l’am\u00e9lioration des outils d\u00e9j\u00e0 existants est un \u00e9l\u00e9ment important du d\u00e9veloppement corporatif de SELLERLOGIC. Les objectifs ainsi vis\u00e9s sont les m\u00eames que ceux que SELLERLOGIC poursuit depuis sa cr\u00e9ation : Plus de gain de temps, moins de charge de travail et des r\u00e9sultats plus rapides pour les clients et les clientes.<\/p>\n\n\n\n

Transfert direct de votre communication Amazon<\/strong><\/h2>\n\n\n\n

Lost & Found met \u00e0 votre disposition les textes n\u00e9cessaires \u00e0 l’ouverture d’un cas chez Amazon dans SellerCentral, que vous transmettez \u00e0 Amazon par copier-coller. Si vous receviez ensuite une r\u00e9ponse d’Amazon, vous deviez \u00e9galement la renvoyer manuellement \u00e0 SELLERLOGIC afin qu’un collaborateur du support puisse v\u00e9rifier l’exactitude de la r\u00e9ponse d’Amazon et traiter le cas. Ce processus a maintenant \u00e9t\u00e9 consid\u00e9rablement simplifi\u00e9.<\/p>\n\n\n\n

Vous pouvez d\u00e8s maintenant configurer une redirection de tous les messages entrants d’Amazon vers SELLERLOGIC Lost & Found. De cette mani\u00e8re, les e-mails d’Amazon parviennent directement \u00e0 l’\u00e9quipe Customer Success qui prend en charge le cas. Pour cela, certaines conditions doivent \u00eatre remplies, par exemple l’exp\u00e9diteur de l’e-mail transf\u00e9r\u00e9 doit correspondre \u00e0 une adresse e-mail enregistr\u00e9e chez SELLERLOGIC afin que les e-mails entrants puissent \u00eatre attribu\u00e9s au bon compte client. Les messages non pertinents pour SELLERLOGIC sont imm\u00e9diatement supprim\u00e9s par le syst\u00e8me.<\/p>\n\n\n\n

Mettez en place d\u00e8s aujourd’hui la redirection des e-mails pour Lost & Found<\/strong><\/h2>\n\n\n\n

Si vous \u00eates client chez nous et vous \u00eates int\u00e9ress\u00e9 par la mise en place de cette redirection, veuillez suivre les \u00e9tapes suivantes.<\/p>\n\n\n\n

Configuration<\/strong><\/h3>\n\n\n\n

1. Assurez-vous que l’adresse de l’exp\u00e9diteur des e-mails redirig\u00e9s correspond \u00e0 une adresse e-mail enregistr\u00e9e chez SELLERLOGIC. Il doit exister au moins un utilisateur dont l’adresse e-mail enregistr\u00e9e dans le syst\u00e8me SELLERLOGIC est la m\u00eame que celle par laquelle les e-mails sont transf\u00e9r\u00e9s. Dans le cas contraire, la redirection n’est pas possible.<\/p>\n\n\n

\n
    \n
  • Exemple : Monsieur Untel re\u00e7oit les e-mails de traitement de cas d’Amazon \u00e0 l’adresse m.untel@messagerie.com. Dans le compte client SELLERLOGIC, il n’existe cependant qu’un seul utilisateur avec l’adresse e-mail m.untel@messagerie.com. R\u00e9sultat : la fonction de transfert n’est pas possible.<\/li>\n<\/ul>\n<\/div>\n\n
    \n
      \n
    • Solution : veuillez cr\u00e9er dans le compte client SELLERLOGIC au moins un utilisateur avec l’adresse e-mail \u00e0 partir de laquelle vous souhaitez transf\u00e9rer les e-mails d’Amazon. Le syst\u00e8me pourra ainsi attribuer les e-mails entrants au compte client correct. N’h\u00e9sitez pas \u00e0 contacter le support si vous avez besoin d’aide.<\/li>\n<\/ul>\n<\/div>\n\n\n

      2. Configurez maintenant un transfert de tous les e-mails d’Amazon vers l’adresse e-mail lost-found-auto-reply@sellerlogic.com. Il s’agit de l’adresse e-mail du syst\u00e8me d’assistance, qui est utilis\u00e9e exclusivement pour recevoir les r\u00e9ponses aux cas Lost & Found.<\/p>\n\n\n

      \n
        \n
      • Vous pouvez transf\u00e9rer tous les e-mails d’Amazon \u00e0 SELLERLOGIC, car le syst\u00e8me filtre les messages pertinents, les lit et supprime en m\u00eame temps imm\u00e9diatement tous les messages non pertinents.<\/li>\n<\/ul>\n<\/div>\n\n
        \n
          \n
        • Veuillez noter que la transmission sur la base de certains termes ou formulations dans le champ d’objet n’est pas possible, car ceux-ci diff\u00e8rent d’un cas \u00e0 l’autre. Il faut donc toujours transmettre tous les e-mails d’Amazon \u00e0 SELLERLOGIC pour que le processus fonctionne correctement.<\/li>\n<\/ul>\n<\/div>\n\n\n

          3. En outre, les e-mails transmis doivent imp\u00e9rativement rester inchang\u00e9s, car l’ID de cas Amazon est contenu dans l’objet et le syst\u00e8me ne peut sinon pas les associer au cas correspondant.<\/p>\n\n\n\n

          4. Il convient \u00e9galement de noter que cette redirection ne concerne que les e-mails entrants d’Amazon. Toutes les communications sortantes – c’est-\u00e0-dire toutes les informations qui doivent \u00eatre envoy\u00e9es \u00e0 Amazon pendant le traitement du cas – continuent \u00e0 \u00eatre effectu\u00e9es au moyen du processus de copier-coller existant que vous connaissez d\u00e9j\u00e0.<\/p>\n\n\n\n

          5) Les e-mails transf\u00e9r\u00e9s ne sont lus que pour les cas ouverts ou nouveaux. Pour les cas qui ont d\u00e9j\u00e0 \u00e9t\u00e9 cl\u00f4tur\u00e9s, les messages sont ignor\u00e9s.<\/p>\n\n\n\n

          Avantages pour les clients<\/strong><\/h2>\n\n\n\n

          Comme nous l’avons d\u00e9j\u00e0 \u00e9voqu\u00e9 bri\u00e8vement ci-dessus, les avantages pour vous sont \u00e9vidents. En effet, vous gagnez beaucoup de temps puisque vous ne devez plus transmettre ou saisir tous les e-mails entrants d’Amazon \u00e0 SELLERLOGIC. Cela r\u00e9duit \u00e9galement votre charge de travail interne.<\/p>\n\n\n\n

          Le fait que les r\u00e9ponses d’Amazon aux cas FBA soient directement envoy\u00e9es au syst\u00e8me et qu’aucune \u00e9tape interm\u00e9diaire ne soit n\u00e9cessaire r\u00e9duit \u00e9galement le temps que nous mettons \u00e0 r\u00e9soudre vos cas et exercer vos remboursements.<\/p>\n\n\n\n

          Si vous avez d’autres questions, n’h\u00e9sitez pas \u00e0 contacter l’\u00e9quipe de soutien.<\/p>\n\n\n\n

          Cr\u00e9dit photo: \u00a9 VectorMine \u2013 stock.adobe.com<\/p>\n","protected":false},"excerpt":{"rendered":"

          Outre l’\u00e9largissement de l’offre de solutions logicielles, l’am\u00e9lioration des outils d\u00e9j\u00e0 existants est un \u00e9l\u00e9ment important du d\u00e9veloppement corporatif de SELLERLOGIC. Les objectifs ainsi vis\u00e9s sont les m\u00eames que ceux que SELLERLOGIC poursuit depuis sa cr\u00e9ation : Plus de gain de temps, moins de charge de travail et des r\u00e9sultats plus rapides pour les clients<\/p>\n","protected":false},"author":21,"featured_media":21149,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sidebar_recommended_resources":{"data":[]},"sidebar_header_settings":{"hide_buttons":{"register":false}},"_use_new_theme":false,"inline_featured_image":false,"footnotes":""},"categories":[175],"tags":[],"class_list":["post-23331","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-a-propos-de-sellerlogic"],"yoast_head":"\nLost & Found-Update - Transmettre les r\u00e9ponses d'Amazon<\/title>\n<meta name=\"description\" content=\"Lost & Found-Update - Transmettre les r\u00e9ponses d'Amazon directement \u00e0 SELLERLOGIC - Configuration\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sellerlogic.com\/fr\/blog\/lost-found-update-transmettre-les-reponses-damazon\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lost & Found-Update - 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