{"id":111552,"date":"2019-12-06T13:24:00","date_gmt":"2019-12-06T13:24:00","guid":{"rendered":"https:\/\/127.0.0.1\/blog\/5-padomi-ka-tikt-gala-ar-negativam-atsauksmem-ka-uzlabot-savu-klientu-komunikaciju\/"},"modified":"2019-12-06T13:24:00","modified_gmt":"2019-12-06T13:24:00","slug":"5-padomi-ka-tikt-gala-ar-negativam-atsauksmem-ka-uzlabot-savu-klientu-komunikaciju","status":"publish","type":"post","link":"https:\/\/www.sellerlogic.com\/lv\/blog\/5-padomi-ka-tikt-gala-ar-negativam-atsauksmem-ka-uzlabot-savu-klientu-komunikaciju\/","title":{"rendered":"5 padomi, k\u0101 tikt gal\u0101 ar negat\u012bv\u0101m atsauksm\u0113m: k\u0101 uzlabot savu klientu komunik\u0101ciju"},"content":{"rendered":"

\u201eAbsol\u016bti neder\u012bgs. Nekad vairs!\u201c T\u0101 vai l\u012bdz\u012bgi izskat\u0101s negat\u012bvas atsauksmes da\u017eu neapmierin\u0101tu Amazon klientu. T\u0101s ir nom\u0101co\u0161as \u2013 pat graujo\u0161as. Un v\u0113l slikt\u0101k: Amazon t\u0101s iek\u013cauj produkta kop\u0113j\u0101 v\u0113rt\u0113jum\u0101. T\u0101p\u0113c ir saprotams, ka tirgot\u0101jam gribas izteikties un aizst\u0101v\u0113t sevi. Tom\u0113r, dusmojoties p\u0113c t\u0101das, iesp\u0113jams, ar\u012b nepamatoti rakst\u012btas kritikas, var \u0101tri vien run\u0101t vai rakst\u012bt sev par labu. Ta\u010du \u0161\u0101d\u0101 situ\u0101cij\u0101 ir gr\u016bti atcer\u0113ties savu ap\u0146em\u0161anos uzlabot savu klientu komunik\u0101ciju.<\/p>

T\u0101tad lab\u0101k vienk\u0101r\u0161i ignor\u0113t? Ne oblig\u0101ti. Galu gal\u0101 klienti inform\u0113jas par produktiem un \u0146em v\u0113r\u0101 atsauksmes, lai izveidotu priek\u0161statu par produktu un p\u0101rdev\u0113ju. Taj\u0101 pa\u0161\u0101 laik\u0101 vi\u0146i piev\u0113r\u0161 uzman\u012bbu ar\u012b labai klientu komunik\u0101cijai negat\u012bvu atsauksmju gad\u012bjum\u0101.<\/p>

\n

2017. gad\u0101 Bitkom veiktais p\u0113t\u012bjums par\u0101d\u012bja, ka vair\u0101k nek\u0101 divas tre\u0161da\u013cas pat\u0113r\u0113t\u0101ju iep\u0113rkoties internet\u0101 pa\u013caujas uz citu klientu atsauksm\u0113m. Daudzi no vi\u0146iem var\u0113tu saprast, ka reiz\u0113m kaut kas neiet k\u0101 pl\u0101nots.<\/p>\nAvots:\u00a0bitkom.org<\/a><\/cite><\/blockquote>

R\u016bp\u012bgi izv\u0113l\u0113ta Amazon tirgot\u0101ja komunik\u0101cija \u0161aj\u0101 br\u012bd\u012b b\u016btu ieteicama. Kas to v\u0113l nevar at\u013cauties, lab\u0101k uzlabot savu klientu komunik\u0101ciju. Galu gal\u0101 daudzi p\u0113t\u012bjumi liecina, ka klientu notur\u0113\u0161ana var g\u016bt labumu no veiksm\u012bgas probl\u0113mu risin\u0101\u0161anas.<\/p>

\n

Eksperti atkl\u0101ja, ka 45 procenti negat\u012bvo atsauksmju autori p\u0113c person\u012bgas tirgot\u0101ja atvaino\u0161an\u0101s pat atsauca savas atsauksmes.<\/p>\nAvots:\u00a0impulse.de<\/a><\/cite><\/blockquote>

T\u0101tad atsl\u0113gv\u0101rds ir \u201eAtbalsts<\/strong>\u201c. Pal\u012bdziet saviem klientiem un atbalstiet vi\u0146us probl\u0113mu risin\u0101\u0161an\u0101. Ta\u010du tas ir iesp\u0113jams tikai tad, ja j\u016bs past\u0101v\u012bgi interes\u0113jaties par savu klientu komunik\u0101cijas uzlabo\u0161anu.<\/p>

5 padomi, k\u0101 uzlabot savu klientu komunik\u0101ciju Amazon: ce\u013cvedis<\/h2>

Profesion\u0101la klientu komunik\u0101cija un izcils serviss \u2013 gan mazumtirdzniec\u012bb\u0101, gan tie\u0161saistes biznes\u0101 ir neaizvietojami. Jo tra\u0123isk\u0101k, ka daudzi uz\u0146\u0113mumi izce\u013cas ar neveiksm\u012bgu komunik\u0101ciju. T\u0101 viet\u0101 ir j\u0101rea\u0123\u0113 laipni un atkl\u0101ti uz negat\u012bv\u0101m atsauksm\u0113m un j\u0101padara \u0161\u0101da veida komunik\u0101cija par uz\u0146\u0113muma standartu \u2013 t\u0101d\u0113j\u0101di ar\u012b citi (potenci\u0101lie) pirc\u0113ji redz\u0113s, ka jums r\u016bp j\u016bsu klientu probl\u0113mas un ka vi\u0146i var justies labi apr\u016bp\u0113ti pie jums.<\/p>

M\u0113s esam apkopoju\u0161i svar\u012bg\u0101kos \u201ej\u0101\u201d un \u201en\u0113\u201d negat\u012bvu atsauksmju gad\u012bjum\u0101, ar kuriem j\u016bs varat uzlabot savu klientu komunik\u0101ciju Amazon.<\/p>

#1: Neaizkav\u0113jiet un ceriet, ka ar laiku viss aizmirs\u012bsies – atbildiet nekav\u0113joties.<\/h3>

Saprotami, j\u016bs v\u0113laties pa\u0146emt laiku, lai nomierin\u0101tos vai pat varb\u016bt pasl\u0113ptos zem gultas segas. Tas nav slikts domas veids, lai uzlabotu gaid\u0101m\u0101s klientu komunik\u0101cijas kvalit\u0101ti. M\u0101rketings un p\u0101rdo\u0161ana jums par to pateiksies.<\/p>

Tom\u0113r negaidiet p\u0101r\u0101k ilgi! V\u0113las vai pat nek\u0101das reakcijas \u0101tri rada iespaidu, ka tirgot\u0101js nemaz neinteres\u0113jas par savu klientu vajadz\u012bb\u0101m un t\u0101d\u0113j\u0101di vienk\u0101r\u0161i t\u0101s ignor\u0113. Slikt\u0101kaj\u0101 gad\u012bjum\u0101 tas var mudin\u0101t uz v\u0113l negat\u012bv\u0101m atsauksm\u0113m, un j\u016bs tiksiet p\u0101r\u0146emts ar negat\u012bvu kritiku. T\u0101p\u0113c nekav\u0113joties par\u0101diet saviem klientiem savu interesi, izsakieties un r\u016bp\u0113jieties par saviem klientiem. Jo veiksm\u012bga klientu komunik\u0101cija gan mazumtirdzniec\u012bb\u0101, gan tie\u0161saist\u0113 balst\u0101s uz atv\u0113rtu ausi.<\/p>

\n

2020. gada beig\u0101s Amazon p\u0101rtrauca koment\u0101ru funkciju atsauksm\u0113s, kas izrais\u012bja tirgot\u0101ju neapmierin\u0101t\u012bbu. Kop\u0161 2021. gada j\u016bnija p\u0101rdev\u0113jiem ASV ir iesp\u0113ja rea\u0123\u0113t uz negat\u012bv\u0101m atsauksm\u0113m, izmantojot iepriek\u0161 sagatavotus veidnes no tie\u0161saistes giganta. Vai un kad \u0161\u012b funkcija non\u0101ks V\u0101cijas tirg\u016b, v\u0113l nav zin\u0101ms.<\/p>\nAtjaunin\u0101jums 2021. gada j\u016bnij\u0101<\/cite><\/blockquote>

#2: Neuzbr\u016bkiet pret\u012b, bet atbildiet apdom\u012bgi.<\/h3>

Pat ja kritikas autors ir p\u0101rk\u0101pis ton\u012b, jums vajadz\u0113tu saglab\u0101t seju un uzvesties profesion\u0101li. Slikta klientu komunik\u0101cija negat\u012bvu atsauksmju gad\u012bjum\u0101 var visu v\u0113l vair\u0101k pasliktin\u0101t. Galu gal\u0101 j\u016bs esat sava produkta seja, un \u0101r\u0113jais izskats j\u0101nodro\u0161ina pozit\u012bvs visos apst\u0101k\u013cos. Izsakieties izv\u0113l\u0113ti un piev\u0113rsiet uzman\u012bbu laipnam tonim savstarp\u0113j\u0101 mijiedarb\u012bb\u0101. Komunic\u0113jiet uz l\u012bdzv\u0113rt\u012bgas attiec\u012bbas pamata. J\u016bsu atbildi ne tikai autors izlas\u012bs, bet ar\u012b daudzi citi (potenci\u0101lie) pirc\u0113ji.<\/p>

\u0145emiet v\u0113r\u0101, ka no autora viedok\u013ca j\u016bs esat pie\u013c\u0101vis k\u013c\u016bdu un vi\u0146\u0161 cer uz j\u016bsu sapratni. Nepat\u012bkama reakcija samazin\u0101s klientu notur\u0113\u0161anu l\u012bdz zem\u0101kajam l\u012bmenim. Savuk\u0101rt laba probl\u0113mu risin\u0101\u0161anas prasme p\u0101rdev\u0113ja pus\u0113 var pat palielin\u0101t klientu notur\u0113\u0161anu augst\u0101k\u0101 l\u012bmen\u012b, nek\u0101 t\u0101 bija pirms incidenta. T\u0101p\u0113c ir \u012bpa\u0161i v\u0113rts p\u0101rdom\u0101t savu uzved\u012bbu un uzlabot klientu komunik\u0101ciju.<\/p>

#3: Neuztveriet kritiku k\u0101 iemeslu \u0161aub\u012bties par savu profilu, bet gan k\u0101 noder\u012bgu atsauksmi. Pateicieties autoram!<\/h3>

Pat ja pirmaj\u0101 mirkl\u012b tas \u0161\u0137iet p\u0113d\u0113jais, par ko j\u016bs dom\u0101jat: \u201ePaldies par j\u016bsu atsauksmi\u201c ne tikai nomierina daudzos gad\u012bjumos, bet ar\u012b par\u0101da klientiem, ka j\u016bs \u0146emat kritiku v\u0113r\u0101 un redzat to k\u0101 pievienoto v\u0113rt\u012bbu savam biznesam. Tas nenoz\u012bm\u0113, ka jums ir slikts profils vai ka jums vajadz\u0113tu \u0161aub\u012bties par to.<\/p>

K\u013c\u016bd\u012bties ir cilv\u0113c\u012bgi, un par to gandr\u012bz visi izr\u0101da sapratni. Daudz svar\u012bg\u0101k ir m\u0101c\u012bties no k\u013c\u016bd\u0101m un n\u0101kotn\u0113 t\u0101s izvair\u012bties. Saska\u0146\u0101 ar \u0161o moto jums vajadz\u0113tu uzlabot ar\u012b savu klientu komunik\u0101ciju. Atkl\u0101ti atz\u012bstiet savu k\u013c\u016bdu un uzsv\u0113rt, ka katra konstrukt\u012bv\u0101 kritika ir noder\u012bga. Tas padara j\u016bs cilv\u0113c\u012bgu un mijiedarb\u012bbu autentisku!<\/p>

#4: Nerakstiet 0815 atbildi, bet gan izmantojiet m\u016bsdien\u012bgu klientu komunik\u0101ciju \u2013 individu\u0101lu un personisku.<\/h3>

Par\u0101diet saviem klientiem, ka j\u016bs to uztverat nopietni un klaus\u0101ties vi\u0146os. Dro\u0161i vien katrs ir las\u012bjis klientu atsauksmes un sask\u0101ries ar tirgot\u0101ju atbild\u0113m. Ja j\u016bs tagad atbild\u0113tu ar nepersonisku, iepriek\u0161 sagatavotu atbildi, daudzi las\u012bt\u0101ji, iesp\u0113jams, br\u012bn\u012btos, k\u0101p\u0113c \u0161is teksts vi\u0146iem \u0161\u0137iet tik paz\u012bstams.<\/p>

Iz\u0146emot ne\u0113rt\u012bbas, ja j\u016bs pie\u0137er, tas izstaro noteiktu neinteresi par j\u016bsu klientu vajadz\u012bb\u0101m. T\u0101p\u0113c lab\u0101k veltiet nedaudz laika un piev\u0113rsiet uzman\u012bbu atsauksmei. Atbildiet individu\u0101li un apdom\u012bgi. T\u0101d\u0113j\u0101di j\u016bs par\u0101d\u0101t savu interesi un stiprin\u0101t klientu notur\u0113\u0161anu. Lai uzlabotu \u0161o klientu komunik\u0101cijas aspektu, var b\u016bt lietder\u012bgi iepriek\u0161 sagatavot atbildi un v\u0113lreiz to izlas\u012bt, pirms nos\u016bt\u0101t to klientam.<\/p>

#5: Ar atbildi nepietiek \u2013 dodieties uz probl\u0113mu mekl\u0113\u0161anu!<\/h3>

Ja j\u016bs tagad esat skaidri par\u0101d\u012bjis, ka \u0146emat savus klientus nopietni un v\u0113laties uzlaboties, tad dariet to! Cit\u0101di j\u016bs izskat\u012bsieties neticami. Varb\u016bt da\u017eas reizes j\u016bs to varat izdar\u012bt. Bet, ja noteiktu probl\u0113mu s\u016bdz\u012bbas atk\u0101rtojas ilg\u0101k\u0101 laika posm\u0101, lai gan j\u016bs esat sol\u012bjis uzlabojumus, klienti un potenci\u0101lie pirc\u0113ji tiks attur\u0113ti.<\/p>

T\u0101p\u0113c lab\u0101k dodieties uz probl\u0113mu mekl\u0113\u0161anu pa\u0161i. Pajaut\u0101jiet sev, kas tie\u0161i bija probl\u0113ma, vai t\u0101 rad\u012bja sekas, kur ir probl\u0113mas avots un, galvenais: k\u0101 j\u016bs to varat nov\u0113rst! Un tad j\u0101s\u0101k darbs! P\u0101rliecinieties, ka probl\u0113mas neatk\u0101rtojas. Jo veiksm\u012bgam biznesam nepietiek tikai ar klientu komunik\u0101cijas uzlabo\u0161anu \u2013 ar\u012b visi p\u0101r\u0113jie biznesa procesi ir past\u0101v\u012bgi j\u0101uzrauga un j\u0101optimiz\u0113.<\/p>

Atsauksmes dz\u0113st?<\/h2>

Ir iesp\u0113jams dz\u0113st neatbilsto\u0161u nov\u0113rt\u0113jumu no p\u0101rdo\u0161anas port\u0101la, ta\u010du tam ir j\u0101b\u016bt pier\u0101d\u0101miem p\u0101rk\u0101pumiem pret Amazon noteikumiem vai likumiem.<\/p>

T\u0101tad nav iesp\u0113jams vienk\u0101r\u0161i dz\u0113st katru sliktu atsauksmi. Ta\u010du tas nemaz nav nepiecie\u0161ams. Ja produkts vai tirgot\u0101js ir sa\u0146\u0113mis tikai labas atsauksmes, tas \u0101tri rada iespaidu, ka ne visas atsauksmes (vai slikt\u0101kaj\u0101 gad\u012bjum\u0101: visp\u0101r nav nevienas atsauksmes) ir \u012bstas. M\u016bsdien\u0101s var \u0101tri nopirkt da\u017eas labas atsauksmes, l\u016bgt draugus uzrakst\u012bt kaut ko pozit\u012bvu vai pat pa\u0161am akt\u012bvi r\u012bkoties. T\u0101p\u0113c lab\u0101k atst\u0101jiet negat\u012bv\u0101s atsauksmes un sazinieties ar autoru person\u012bgi: par\u0101diet ar savu atbildi, ka esat nopietns uz\u0146\u0113mums, uz kuru j\u016bsu klienti var pa\u013cauties.<\/p>

Secin\u0101jums: Optim\u0101la klientu komunik\u0101cija Amazon ir svar\u012bga!<\/strong><\/h2>

Vienm\u0113r izmantojiet savas komunik\u0101cijas prasmes laipni un profesion\u0101li, pateicieties par atsauksmi un par\u0101diet saviem klientiem katr\u0101 komunik\u0101cijas kan\u0101l\u0101, ka jums r\u016bp vi\u0146u probl\u0113mas. Standarta atbildes vai pretuzbrukumi \u0161eit nav viet\u0101. Dr\u012bz\u0101k jaut\u0101jiet sev, ko j\u016bs varat dar\u012bt, lai atrisin\u0101tu probl\u0113mu abu pu\u0161u apmierin\u0101t\u012bbai.<\/p>

Jo nekas \u0101tr\u0101k un efekt\u012bv\u0101k nesaboj\u0101 klientu attiec\u012bbas k\u0101 atbalsta darbinieka probl\u0113mu risin\u0101\u0161anas prasmes tr\u016bkums. Ja ar to ir probl\u0113mas, tirgus p\u0101rdev\u0113jiem j\u0101cen\u0161as ne tikai uzlabot klientu komunik\u0101cijas pas\u0101kumus. Jo, k\u0101 mazumtirdzniec\u012bb\u0101, komunik\u0101cijas prasmes klientu sarun\u0101 nosaka, vai klients atgriez\u012bsies vai n\u0113.<\/p>

Starppersonu p\u0101rpratumi, kas rodas sakar\u0101 ar tr\u016bksto\u0161o neverb\u0101lo \u0137erme\u0146a valodu, ir ar\u012b visticam\u0101k tie\u0161saistes klientu komunik\u0101cij\u0101. T\u0101p\u0113c pirms nos\u016bt\u012b\u0161anas v\u0113lreiz izlasiet savu zi\u0146u. Piev\u0113rsiet uzman\u012bbu ar\u012b saviem v\u0101rdiem un tam, lai komunik\u0101cija notiktu uz l\u012bdzv\u0113rt\u012bgas pamata.<\/p>

Att\u0113lu kred\u012bti att\u0113lu sec\u012bb\u0101: \u00a9 olly \u2013 stock.adobe.com<\/p>","protected":false},"excerpt":{"rendered":"

\u201eAbsol\u016bti neder\u012bgs. Nekad vairs!\u201c T\u0101 vai l\u012bdz\u012bgi izskat\u0101s negat\u012bvas atsauksmes da\u017eu neapmierin\u0101tu Amazon klientu. T\u0101s ir nom\u0101co\u0161as \u2013 pat graujo\u0161as. Un v\u0113l slikt\u0101k: Amazon t\u0101s iek\u013cauj produkta kop\u0113j\u0101 v\u0113rt\u0113jum\u0101. T\u0101p\u0113c ir saprotams, ka tirgot\u0101jam gribas izteikties un aizst\u0101v\u0113t sevi. Tom\u0113r, dusmojoties p\u0113c t\u0101das, iesp\u0113jams, ar\u012b nepamatoti rakst\u012btas kritikas, var \u0101tri vien run\u0101t vai rakst\u012bt sev<\/p>\n","protected":false},"author":5,"featured_media":779,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sidebar_recommended_resources":{"data":[]},"sidebar_header_settings":{"hide_buttons":{"register":false}},"_use_new_theme":false,"inline_featured_image":false,"footnotes":""},"categories":[1098],"tags":[],"class_list":["post-111552","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-padomi-un-triki"],"yoast_head":"\nUzlabot klientu komunik\u0101ciju: 5 lab\u0101kie padomi<\/title>\n<meta name=\"description\" content=\"Uzlabot klientu komunik\u0101ciju: nav bail no negat\u012bv\u0101m atsauksm\u0113m. 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