{"id":104319,"date":"2022-08-09T10:33:00","date_gmt":"2022-08-09T10:33:00","guid":{"rendered":"https:\/\/127.0.0.1\/blog\/lost-found-update-forward-amazon-s-responses-directly-to-sellerlogic\/"},"modified":"2022-08-09T10:33:00","modified_gmt":"2022-08-09T10:33:00","slug":"lost-found-update-forward-amazon-s-responses-directly-to-sellerlogic","status":"publish","type":"post","link":"https:\/\/www.sellerlogic.com\/pt\/blog\/lost-found-update-forward-amazon-s-responses-directly-to-sellerlogic\/","title":{"rendered":"Lost &#038; Found-Update \u2013 Forward Amazon&#8217;s responses directly to SELLERLOGIC"},"content":{"rendered":"<p class=\"theme-wp-block gb-responsive-941079-identifier\">In addition to expanding the range of software solutions, improving existing tools is an important part of the corporate development of SELLERLOGIC. The goals pursued are the same that SELLERLOGIC has been following since its founding: more time savings, less workload, and faster results for customers.<\/p><h2 class=\"theme-wp-block gb-responsive-124588-identifier wp-block-heading\">Direct forwarding of your Amazon communication<\/h2><p class=\"theme-wp-block gb-responsive-321631-identifier\">Lost &#038; Found provides you with the necessary texts for opening a case with Amazon in SellerCentral, which you can submit to Amazon via copy &#038; paste. If a response from Amazon is received, you must also manually forward it back to SELLERLOGIC so that a support employee can check the accuracy of Amazon&#8217;s response and process the case. This process has now been significantly simplified.<\/p><p class=\"theme-wp-block gb-responsive-272322-identifier\">From now on, you can set up a forwarding of all incoming messages from Amazon to SELLERLOGIC Lost &#038; Found. This way, the Amazon emails go directly to the Customer Success Team, which takes over the case. Certain prerequisites must be met for this, for example, the sender of the forwarded email must match an email address registered with SELLERLOGIC so that the incoming emails can be assigned to the correct customer account. The system will promptly delete messages irrelevant to SELLERLOGIC.<\/p><h2 class=\"theme-wp-block gb-responsive-705811-identifier wp-block-heading\">Set up the email forwarding for Lost &#038; Found today<\/h2><p class=\"theme-wp-block gb-responsive-659604-identifier\">If you are a customer with us and are interested in setting up this forwarding, please follow these steps.<\/p><h3 class=\"theme-wp-block gb-responsive-869469-identifier wp-block-heading\">Setup<\/h3><p class=\"theme-wp-block gb-responsive-476118-identifier\">1. Ensure that the sender address of the forwarded emails matches an email address registered with SELLERLOGIC. There must be at least one user whose email address registered in the SELLERLOGIC system is the same as the one through which the emails are forwarded. Otherwise, forwarding is not possible.<\/p><div class=\"theme-block-list\"><ul class=\"theme-wp-block gb-responsive-874919-identifier wp-block-list\"><li>Exemplo: Max Mustermann recebe os emails para o processamento de casos da Amazon no endere\u00e7o <strong>max.mustermann@postfach.com<\/strong>. No entanto, h\u00e1 apenas um usu\u00e1rio na conta de cliente SELLERLOGIC com o endere\u00e7o de email <strong>m.mustermann@postfach.com<\/strong>. O resultado: A fun\u00e7\u00e3o de encaminhamento n\u00e3o \u00e9 poss\u00edvel.<\/li><\/ul><\/div><div class=\"theme-block-list\"><ul class=\"theme-wp-block gb-responsive-345614-identifier wp-block-list\"><li>Solu\u00e7\u00e3o: Por favor, crie pelo menos um usu\u00e1rio na conta de cliente SELLERLOGIC com o endere\u00e7o de email a partir do qual voc\u00ea deseja encaminhar os emails da Amazon. Dessa forma, o sistema pode atribuir os emails recebidos \u00e0 conta de cliente correta. Sinta-se \u00e0 vontade para entrar em contato com o suporte se precisar de assist\u00eancia com isso.<\/li><\/ul><\/div><p class=\"theme-wp-block gb-responsive-709267-identifier\">2. Agora configure o encaminhamento de todos os emails da Amazon para o endere\u00e7o de email <strong>lost-found-auto-reply@sellerlogic.com<\/strong>. Este \u00e9 o endere\u00e7o de email do sistema de suporte, que \u00e9 usado exclusivamente para receber respostas para casos de Lost &#038; Found.<\/p><div class=\"theme-block-list\"><ul class=\"theme-wp-block gb-responsive-429135-identifier wp-block-list\"><li>You can forward all emails from Amazon to SELLERLOGIC, as the system filters out the relevant messages, reads them in, and simultaneously deletes all irrelevant messages promptly.<\/li><\/ul><\/div><div class=\"theme-block-list\"><ul class=\"theme-wp-block gb-responsive-936621-identifier wp-block-list\"><li>Por favor, note que o encaminhamento com base em termos ou frases espec\u00edficas na linha de assunto n\u00e3o \u00e9 poss\u00edvel, pois estes variam de caso para caso. Portanto, <strong>todos<\/strong> os emails da Amazon devem sempre ser encaminhados para SELLERLOGIC para que o processo funcione sem problemas.<\/li><\/ul><\/div><p class=\"theme-wp-block gb-responsive-422525-identifier\">3. Al\u00e9m disso, os e-mails encaminhados devem permanecer inalterados, uma vez que o ID do caso da Amazon est\u00e1 inclu\u00eddo na linha de assunto, e o sistema n\u00e3o pode vincul\u00e1-lo ao caso correspondente de outra forma.<\/p><p class=\"theme-wp-block gb-responsive-304368-identifier\">4. Deve-se tamb\u00e9m notar que este encaminhamento se aplica apenas a e-mails recebidos da Amazon. Qualquer comunica\u00e7\u00e3o de sa\u00edda \u2013 ou seja, toda a informa\u00e7\u00e3o que precisa ser enviada \u00e0 Amazon durante o processamento do caso \u2013 continua a ser feita utilizando o processo de copiar e colar existente com o qual voc\u00ea j\u00e1 est\u00e1 familiarizado.<\/p><p class=\"theme-wp-block gb-responsive-246155-identifier\">5. Os e-mails encaminhados ser\u00e3o processados apenas para casos abertos ou novos. Mensagens para casos que j\u00e1 foram encerrados ser\u00e3o ignoradas.<\/p><h2 class=\"theme-wp-block gb-responsive-551515-identifier wp-block-heading\">Benef\u00edcios para os clientes<\/h2><p class=\"theme-wp-block gb-responsive-609689-identifier\">Como mencionado brevemente acima, os benef\u00edcios para voc\u00ea s\u00e3o \u00f3bvios. Voc\u00ea economiza muito tempo neste ponto, uma vez que n\u00e3o precisa mais encaminhar ou inserir todos os e-mails recebidos da Amazon em SELLERLOGIC. Isso tamb\u00e9m reduz sua carga de trabalho interna.<\/p><p class=\"theme-wp-block gb-responsive-960348-identifier\">Ao ter as respostas da Amazon para os casos FBA enviadas diretamente para o sistema e eliminando a necessidade de um passo intermedi\u00e1rio, o tempo necess\u00e1rio para resolver seus casos e processar seus reembolsos tamb\u00e9m \u00e9 reduzido.<\/p><p class=\"theme-wp-block gb-responsive-677047-identifier\">Se voc\u00ea tiver mais alguma d\u00favida, sinta-se \u00e0 vontade para contactar a equipe de suporte.<\/p><p class=\"theme-wp-block gb-responsive-576748-identifier has-small-font-size\">Cr\u00e9dito da imagem: \u00a9 VectorMine \u2013 stock.adobe.com<\/p>","protected":false},"excerpt":{"rendered":"<p>In addition to expanding the range of software solutions, improving existing tools is an important part of the corporate development of SELLERLOGIC. The goals pursued are the same that SELLERLOGIC has been following since its founding: more time savings, less workload, and faster results for customers. Direct forwarding of your Amazon communication Lost &#038; Found<\/p>\n","protected":false},"author":6,"featured_media":21149,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sidebar_recommended_resources":{"data":[]},"sidebar_header_settings":{"hide_buttons":{"register":false}},"_use_new_theme":false,"inline_featured_image":false,"footnotes":""},"categories":[465],"tags":[],"class_list":["post-104319","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-por-conta-propria"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Novo em Lost &amp; Found: Encaminhando sua comunica\u00e7\u00e3o da Amazon para SELLERLOGIC<\/title>\n<meta name=\"description\" content=\"A partir de agora, voc\u00ea pode configurar um encaminhamento de todas as mensagens recebidas da Amazon para SELLERLOGIC Lost &amp; Found.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sellerlogic.com\/pt\/blog\/lost-found-update-forward-amazon-s-responses-directly-to-sellerlogic\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Novo em Lost &amp; Found: Encaminhando sua comunica\u00e7\u00e3o da Amazon para SELLERLOGIC\" \/>\n<meta property=\"og:description\" content=\"A partir de agora, voc\u00ea pode configurar um encaminhamento de todas as mensagens recebidas da Amazon para SELLERLOGIC Lost &amp; Found.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sellerlogic.com\/pt\/blog\/lost-found-update-forward-amazon-s-responses-directly-to-sellerlogic\/\" \/>\n<meta property=\"og:site_name\" content=\"SELLERLOGIC - Smarte Tools f\u00fcr Amazon-Seller\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SellerLogic\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-08-09T10:33:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2022\/07\/23140244\/lost-found-email-redirect.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"844\" \/>\n\t<meta property=\"og:image:height\" content=\"443\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Daniel Hannig\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@sellerlogic\" \/>\n<meta name=\"twitter:site\" content=\"@sellerlogic\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Daniel Hannig\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.sellerlogic.com\/pt\/blog\/lost-found-update-forward-amazon-s-responses-directly-to-sellerlogic\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.sellerlogic.com\/pt\/blog\/lost-found-update-forward-amazon-s-responses-directly-to-sellerlogic\/\"},\"author\":{\"name\":\"Daniel Hannig\",\"@id\":\"https:\/\/www.sellerlogic.com\/pt\/#\/schema\/person\/a9975b0b7f3f480597f2ec6a37b987e8\"},\"headline\":\"Lost &#038; 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