
{"id":226593,"date":"2021-09-28T05:54:00","date_gmt":"2021-09-28T05:54:00","guid":{"rendered":"https:\/\/127.0.0.1\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/"},"modified":"2021-09-28T05:54:00","modified_gmt":"2021-09-28T05:54:00","slug":"returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers","status":"publish","type":"post","link":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/","title":{"rendered":"Returns and refunds for marketplace orders: New policies for Amazon sellers"},"content":{"rendered":"<h2 class=\"theme-wp-block wp-block-heading gb-responsive-593568-identifier\">Returnarea \u0219i rambursarea comenzilor de pe Amazon Marketplace: \u00cenlocuire imediat\u0103 pentru produsele deteriorate<\/h2><p class=\"theme-wp-block gb-responsive-913263-identifier\">\u00cenlocuire imediat\u0103 pentru produsele deteriorate \u2013 cu aceast\u0103 nou\u0103 politic\u0103, Amazon a creat deja incertitudine \u00een comunitatea comercian\u021bilor la \u00eenceputul anului 2024. Astfel, clien\u021bii care primesc bunuri deteriorate sau nefunc\u021bionale pot solicita \u00eenlocuirea imediat\u0103 \u2013 chiar \u00eenainte de a returna articolul original.<\/p><p class=\"theme-wp-block gb-responsive-221150-identifier\">Printre comercian\u021bii Amazon, politica revizuit\u0103 pentru returnarea \u0219i rambursarea comenzilor de pe Marketplace a st\u00e2rnit, \u00een mod firesc, \u00eengrijor\u0103ri. Deja anterior, au existat situa\u021bii \u00een care clien\u021bii pur \u0219i simplu nu s-au g\u00e2ndit s\u0103 returneze efectiv bunurile returnate. Cu noile politici oficiale de returnare Amazon, aceast\u0103 problem\u0103 ar putea s\u0103 se agraveze \u2013 deoarece \u00eenlocuirea este deja pe drum sau chiar a sosit.<\/p><p class=\"theme-wp-block gb-responsive-388861-identifier\">Amazon a explicat c\u0103 clien\u021bii de pe Amazon Marketplace trebuie s\u0103 returneze bunurile deteriorate v\u00e2nz\u0103torului \u00een termen de 30 de zile \u0219i c\u0103 v\u00e2nz\u0103torii vor primi automat o rambursare din partea Amazon dac\u0103 acest lucru nu se \u00eent\u00e2mpl\u0103 \u2013 totu\u0219i, aceast\u0103 nou\u0103 politic\u0103 pentru returnarea \u0219i rambursarea comenzilor de pe Marketplace prezint\u0103, \u00een special pentru v\u00e2nz\u0103torii FBA, riscul ca ace\u0219tia s\u0103 trimit\u0103 produsul de \u00eenlocuire, dar clientul s\u0103 p\u0103streze, de asemenea, livrarea original\u0103, f\u0103r\u0103 ca Amazon s\u0103 conteste acest lucru \u2013 iar comerciantul s\u0103 fie dezavantajat, deoarece a livrat involuntar dou\u0103 produse la pre\u021bul unuia.<\/p>\t\t<div  class=\"theme-wp-block theme-block-text-banner gb-responsive-82738-identifier layout-explore\">\n\n\t\t<div class=\"text-banner-cta text-banner-explore-cta\">\n\t<div class=\"wrap-content\">\n\t\t<div class=\"wrap-title\">\n\t\t\tExplora\u021bi SELLERLOGIC Lost &#038; Found Full-Service\t\t<\/div>\n\t\t<div class=\"wrap-description\">\n\t\t\t<div class=\"text-description\">\n\t\t\t\tCompens\u0103rile dvs. Amazon, gestionate de noi. Nou serviciu all-inclusive.\t\t\t<\/div>\n\t\t\t<div class=\"wp-block-button is-style-theme-white\">\n\t\t\t\t\t\t\t\t<a class=\"wp-block-button__link\" href=\"https:\/\/auth.sellerlogic.com\/en\/site\/register\" target=\"_blank\" rel=\"noreferrer noopener\">\u00cencepe\u021bi acum<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t<\/div>\n\n<h2 class=\"theme-wp-block wp-block-heading gb-responsive-492397-identifier\">14 \u00een loc de 30 de zile: Dreptul de returnare la Amazon se scurteaz\u0103<\/h2><p class=\"theme-wp-block gb-responsive-625640-identifier\">\u00cencep\u00e2nd cu 25 aprilie 2024, se aplic\u0103 \u00eens\u0103 pentru produsele selectate \u0219i o <a href=\"https:\/\/www.zdf.de\/nachrichten\/wirtschaft\/amazon-retourenfristen-neue-regeln-100.html\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">perioad\u0103 de returnare redus\u0103 pentru bunurile de pe Amazon Marketplace<\/a>, ceea ce ar putea bucura mul\u021bi v\u00e2nz\u0103tori de pe pia\u021b\u0103. Printre categoriile afectate se num\u0103r\u0103<\/p><div class=\"theme-block-list\"><ul class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-617898-identifier wp-block-list\"><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-337582-identifier\">Electronice \u0219i camere,<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-548615-identifier\">Produse de birou,<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-212913-identifier\">Muzic\u0103,<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-221927-identifier\">Filme \u0219i<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-345138-identifier\">Videoclipuri.<\/li><\/ul><\/div><p class=\"theme-wp-block gb-responsive-919845-identifier\">Astfel, corpora\u021bia implementeaz\u0103 perioada legal\u0103 de returnare, care este de asemenea de 14 zile. Totu\u0219i, exist\u0103 un dezavantaj: deoarece pentru produsele \u0219i dispozitivele Amazon, precum \u0219i pentru produsele recondi\u021bionate, perioada de returnare redus\u0103 nu se aplic\u0103. Acestea trebuie returnate \u00een continuare \u00een termen de 30 de zile. Acest lucru ar putea influen\u021ba din nou decizia de cump\u0103rare a clien\u021bilor. Comercian\u021bii cu Amazon Business trebuie s\u0103 accepte totu\u0219i dreptul de returnare.<\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-217590-identifier\">Adres\u0103 de returnare \u00een \u021bar\u0103 obligatorie pentru bunuri sub 25 de euro<\/h2><p class=\"theme-wp-block gb-responsive-619036-identifier\">\u00cencep\u00e2nd cu 05 octombrie 2021, comercian\u021bii Amazon au trebuit s\u0103 se confrunte din nou cu noi politici pentru returnarea \u0219i rambursarea comenzilor de pe Marketplace. Comercian\u021bii care v\u00e2nd pe Amazon.de din str\u0103in\u0103tate nu mai pot accepta returnarea bunurilor \u0219i comenzilor de sub 25 de euro, at\u00e2ta timp c\u00e2t nu ofer\u0103 o adres\u0103 de returnare \u00een \u021bar\u0103. A raportat <a href=\"https:\/\/www.onlinehaendler-news.de\/online-handel\/marktplaetze\/135326-amazon-haendler-ausserhalb-deutschlands-erstattung-inlandsadresse\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">onlinehaendler-news.de<\/a>. Totu\u0219i, condi\u021biile de returnare de baz\u0103 nu s-au schimbat.<\/p><p class=\"theme-wp-block gb-responsive-2355-identifier\">\u00cen acest caz, limita de pre\u021b de 25 de euro include taxa pe valoarea ad\u0103ugat\u0103 \u0219i costurile de livrare. V\u00e2nz\u0103torii de pe pia\u021b\u0103 au dou\u0103 op\u021biuni pentru comenzile cu pre\u021b mic:<\/p><div class=\"theme-block-list\"><ol class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-377568-identifier wp-block-list\"><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-291346-identifier\">Ei ini\u021biaz\u0103 o rambursare pentru astfel de articole f\u0103r\u0103 returnare.<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-991769-identifier\">Ei ofer\u0103 clientului o adres\u0103 de returnare \u00een \u021bar\u0103.<\/li><\/ol><\/div><p class=\"theme-wp-block gb-responsive-678033-identifier\">Dac\u0103 comercian\u021bii \u00een cauz\u0103 nu pot oferi o adres\u0103 de returnare \u00een \u021bar\u0103, atunci Amazon va \u00eendeplini unilateral politicile de returnare \u0219i va rambursa automat suma clien\u021bilor. Totu\u0219i, condi\u021bia este ca returnarea s\u0103 fie efectuat\u0103 conform <a href=\"https:\/\/sellercentral.amazon.de\/gp\/help\/external\/help-page.html?itemID=69126&amp;language=de_DE&amp;ref=efph_69126_bred_G201725710\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">politicilor de returnare Amazon Marketplace<\/a>.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-649595-identifier\">Nicio modificare pentru comercian\u021bii cu sediul \u00een \u021bar\u0103<\/h3><p class=\"theme-wp-block gb-responsive-559611-identifier\">Amazon a dorit astfel s\u0103 simplifice procesul de returnare \u0219i s\u0103 economiseasc\u0103 costuri \u2013 \u0219i pentru comercian\u021bi. Deoarece return\u0103rile interna\u021bionale sunt adesea mai scumpe dec\u00e2t pre\u021bul produsului, astfel \u00eenc\u00e2t returnarea articolelor nu este rentabil\u0103 pentru v\u00e2nz\u0103tori. Cei afecta\u021bi pot stabili o adres\u0103 \u00een \u021bar\u0103 \u00een set\u0103rile Seller Central sub \u201eInforma\u021bii despre contul de v\u00e2nz\u0103tor\u201d > \u201eLivrare \u0219i return\u0103ri de bunuri\u201d > \u201eInforma\u021bii despre return\u0103ri\u201d > \u201eSet\u0103ri pentru adresa de returnare\u201d.<\/p><p class=\"theme-wp-block gb-responsive-28695-identifier\">Astfel, cu noile politici pentru returnarea \u0219i rambursarea comenzilor de pe Marketplace, pentru cei mai mul\u021bi comercian\u021bi germani nu s-a schimbat nimic, deoarece ace\u0219tia au, de obicei, deja o adres\u0103 \u00een \u021bar\u0103, cum ar fi sediul firmei. Totu\u0219i, modific\u0103ri similare ale regulilor exist\u0103 \u0219i pentru celelalte pie\u021be europene din Fran\u021ba, Italia sau Spania. Acolo, limita de pre\u021b este de asemenea de 25 de euro. \u00cen Regatul Unit, Amazon a stabilit 20 de lire sterline \u00een politicile de returnare.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-166545-identifier\">\u00cen cazul utiliz\u0103rii Amazon FBA: Politicile de returnare pentru v\u00e2nz\u0103tori nu sunt afectate<\/h3><div class=\"wp-block-image gb-responsive-481158-identifier\"><figure class=\"theme-wp-block aligncenter size-full\"><img decoding=\"async\" width=\"844\" height=\"364\" src=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/23141046\/amazon-rueckgaberichtlinien-verkaeufer-amazon-seller-central.jpeg\" alt=\"Politicile de returnare Amazon pentru v\u00e2nz\u0103tori: \u00cen Amazon Seller Central se poate stabili adresa de livrare.\" class=\"wp-image-13725\" srcset=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/23141046\/amazon-rueckgaberichtlinien-verkaeufer-amazon-seller-central-407x176.jpeg 407w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/23141046\/amazon-rueckgaberichtlinien-verkaeufer-amazon-seller-central-768x331.jpeg 768w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/23141046\/amazon-rueckgaberichtlinien-verkaeufer-amazon-seller-central.jpeg 844w\" sizes=\"(max-width: 844px) 100vw, 844px\" \/><\/figure><\/div><p class=\"theme-wp-block gb-responsive-139399-identifier\">Situa\u021bia este similar\u0103 pentru comercian\u021bii care utilizeaz\u0103 serviciul \u201eFulfillment by Amazon\u201d (FBA). Deoarece gigantul online se ocup\u0103 aici \u0219i de gestionarea return\u0103rilor, exist\u0103 \u00een fiecare caz o adres\u0103 \u00een \u021bar\u0103 conform <a href=\"https:\/\/www.sellerlogic.com\/ro\/blog\/este-totul-doar-furat-eo-eo-politicile-amazon-pentru-protejarea-proprietatii-intelectuale\/\">politicilor Amazon<\/a> pentru returnarea \u0219i rambursarea comenzilor de pe Marketplace. Returnarea se face oricum c\u0103tre un centru de returnare al gigantului E-Commerce \u0219i nu c\u0103tre comercian\u021bi \u00een\u0219i\u0219i.<\/p><p class=\"theme-wp-block gb-responsive-999791-identifier\">Critic ar putea fi, prin urmare, pentru comercian\u021bii de pe pia\u021b\u0103 care v\u00e2nd prin \u201eFulfillment by Merchant\u201d (FBM). Anterior, exista op\u021biunea de a oferi clien\u021bilor o etichet\u0103 de returnare Amazon prepl\u0103tit\u0103 gratuit.<\/p><p class=\"theme-wp-block gb-responsive-288557-identifier\">Odat\u0103 cu eliminarea acestei reglement\u0103ri, FBA a devenit \u0219i mai interesant pentru mul\u021bi comercian\u021bi. Dac\u0103 \u0219i dumneavoastr\u0103 face\u021bi parte din ace\u0219tia, pute\u021bi afla aici despre <a href=\"https:\/\/www.sellerlogic.com\/ro\/blog\/brexit-amazon-fba-opreste-transferurile-de-inventar-intre-ue-si-regatul-unit-iata-ce-pot-face-comerciantii\/\">avantajele \u0219i dezavantajele serviciului de \u00eendeplinire de la Amazon<\/a>.<\/p><p class=\"theme-wp-block gb-responsive-417816-identifier\"><em>Aici pute\u021bi ob\u021bine mai multe informa\u021bii despre politicile de returnare pe Amazon: <\/em><a href=\"https:\/\/www.sellerlogic.com\/ro\/blog\/garantia-amazon-a-to-z-intre-genialitatea-vanzarilor-si-nebunia-returnarilor\/\"><em>Garantie Amazon A p\u00e2n\u0103 la Z: \u00centre genialitatea v\u00e2nz\u0103rilor \u0219i nebunia return\u0103rilor<\/em><\/a><em>.<\/em><\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-577604-identifier\">\u00centreb\u0103ri frecvente<\/h2><div class=\"theme-wp-block schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1726045960058\"><strong class=\"schema-faq-question\"><strong>Amazon: Ce articole nu pot fi returnate conform condi\u021biilor de returnare Amazon?<\/strong><\/strong> <p class=\"schema-faq-answer\">Urm\u0103toarele bunuri sunt, de exemplu, excluse de la returnare:\u00a0<br>&#8211; bunuri sigilate care au fost deschise dup\u0103 livrare (cosmetice, software pentru calculatoare etc.)<br>&#8211; produse care au fost fabricate individual sau care sunt clar adaptate nevoilor clientului (de exemplu, articole handmade personalizate)<br>&#8211; bunuri perisabile<br>&#8211; servicii care au fost complet prestate<br>&#8211; ziare, reviste sau publica\u021bii ilustrate (cu excep\u021bia abonamentelor)<br>&#8211; b\u0103uturi alcoolice, al c\u0103ror pre\u021b este afectat de fluctua\u021bii asupra c\u0103rora v\u00e2nz\u0103torii nu au control<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046073760\"><strong class=\"schema-faq-question\"><strong>Trebuie clien\u021bii s\u0103 returneze produsele Amazon \u00een ambalajul original?<\/strong><\/strong> <p class=\"schema-faq-answer\">Articolele nu trebuie returnate \u00een mod obligatoriu \u00een ambalajul original. Totu\u0219i, anumite articole, cum ar fi cele personalizate, trebuie returnate \u00een ambalajul original. A\u0219adar, depinde \u00een mare m\u0103sur\u0103 de tipul produselor.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046086439\"><strong class=\"schema-faq-question\"><strong>Ce include garan\u021bia de returnare voluntar\u0103 la Amazon?<\/strong><\/strong> <p class=\"schema-faq-answer\">Amazon ofer\u0103 clien\u021bilor s\u0103i, pe l\u00e2ng\u0103 reglement\u0103rile legale, o garan\u021bie de returnare voluntar\u0103, pe care trebuie s\u0103 o ofere \u0219i to\u021bi v\u00e2nz\u0103torii de pe marketplace. Produsele pot fi returnate, de obicei, \u00een termen de 30 de zile de la primirea bunurilor. Clien\u021bii primesc rambursarea pre\u021bului de cump\u0103rare. Aceasta nu se aplic\u0103 \u00eens\u0103 bunurilor din categoriile electronic\u0103, camere, articole de birou, muzic\u0103, filme \u0219i jocuri video \u2013 aici se aplic\u0103 termenul legal de 14 zile.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046103385\"><strong class=\"schema-faq-question\"><strong>Suport\u0103 comerciantul sau Amazon costurile de returnare conform politicilor de returnare \u0219i rambursare pentru comenzile de pe Marketplace?<\/strong><\/strong> <p class=\"schema-faq-answer\">La \u00eembr\u0103c\u0103minte, \u00eenc\u0103l\u021b\u0103minte \u0219i gen\u021bi, Amazon suport\u0103 costurile de returnare. Gigantul comercial acoper\u0103 chiar \u0219i acestea conform politicilor de returnare Amazon pentru o valoare a bunurilor de peste 40 de euro, dac\u0103 clien\u021bii returneaz\u0103 articolele \u00een termen de 14 zile.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046117755\"><strong class=\"schema-faq-question\"><strong>Ce se \u00eent\u00e2mpl\u0103 dac\u0103 comercian\u021bii Amazon nu ofer\u0103 o garan\u021bie de returnare voluntar\u0103?<\/strong><\/strong> <p class=\"schema-faq-answer\">\u00cen acest caz, Amazon va lua m\u0103suri \u0219i va impune singur garan\u021bia de returnare. \u00cen cel mai r\u0103u caz, comercian\u021bii \u00een cauz\u0103 vor fi exclu\u0219i de la v\u00e2nzarea printr-un marketplace Amazon.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046131561\"><strong class=\"schema-faq-question\"><strong>Trebuie ca v\u00e2nz\u0103torii de pe marketplace s\u0103 ofere imediat un \u00eenlocuitor atunci c\u00e2nd produsele ajung la client deteriorate?<\/strong><\/strong> <p class=\"schema-faq-answer\">Da, comercian\u021bii trebuie s\u0103 ofere imediat un \u00eenlocuitor din aprilie 2024, c\u00e2nd comenzile con\u021bin bunuri deteriorate sau nefunc\u021bionale. A\u0219a prevede politica de returnare \u0219i rambursare pentru comenzile de pe Marketplace. Totu\u0219i, condi\u021biile de returnare ale Amazon prev\u0103d \u0219i c\u0103 clien\u021bii trebuie s\u0103 returneze bunul original \u00een termen de 30 de zile.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046150245\"><strong class=\"schema-faq-question\"><strong>Ce pot face comercian\u021bii dac\u0103 returnarea Amazon nu a fost primit\u0103?<\/strong><\/strong> <p class=\"schema-faq-answer\">Comercian\u021bii se pot adresa suportului pentru clien\u021bi Amazon pentru a clarifica starea return\u0103rii \u0219i, dac\u0103 este cazul, pentru a ini\u021bia o investiga\u021bie. De asemenea, au posibilitatea de a trimite un memento clientului sau de a procesa o rambursare doar dup\u0103 ce bunul a fost primit din nou.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046179621\"><strong class=\"schema-faq-question\"><strong>Ce pot face comercian\u021bii dac\u0103 clien\u021bii nu returneaz\u0103 bunurile?<\/strong><\/strong> <p class=\"schema-faq-answer\">C\u00e2nd clien\u021bii returneaz\u0103 produse \u0219i primesc o rambursare, dar nu trimit articolul \u00eenapoi la un depozit Amazon, v\u00e2nz\u0103torul FBA are, de obicei, dreptul la o rambursare. Pentru a descoperi astfel de cazuri, comercian\u021bii Amazon folosesc de obicei un serviciu extern precum <a href=\"https:\/\/www.sellerlogic.com\/ro\/amazon-lost-and-found\/\">SELLERLOGIC Lost &#038; Found Full-Service<\/a>. Astfel, toate tranzac\u021biile FBA sunt monitorizate, iar banii pentru eventualele erori sunt rambursa\u021bi automat comerciantului.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046197370\"><strong class=\"schema-faq-question\"><strong>Se poate anula o returnare la Amazon?<\/strong><\/strong> <p class=\"schema-faq-answer\">Da, la Amazon se poate anula o returnare. Acest lucru este posibil prin selectarea op\u021biunii &#8220;Anulare return\u0103rii&#8221; \u00een detaliile comenzii, \u00eenainte ca pachetul s\u0103 fie trimis \u00eenapoi.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046211421\"><strong class=\"schema-faq-question\"><strong>Se pot returna mai multe articole simultan la Amazon?<\/strong><\/strong> <p class=\"schema-faq-answer\">Da, se pot returna mai multe articole simultan la Amazon. \u00cen timpul procesului de returnare, pot fi selectate mai multe articole din comenzi diferite \u0219i trimise \u00eempreun\u0103.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046221271\"><strong class=\"schema-faq-question\"><strong>Cum \u00ee\u0219i recupereaz\u0103 comercian\u021bii banii la Amazon c\u00e2nd apar astfel de erori \u00een rela\u021bia FBA?<\/strong><\/strong> <p class=\"schema-faq-answer\">Erorile FBA sunt frecvente la Amazon. Exist\u0103 \u00een acest sens dou\u0103 modalit\u0103\u021bi de a v\u0103 recupera banii: manual sau automatizat. Varianta manual\u0103 necesit\u0103 mult timp, deoarece trebuie s\u0103 interac\u021biona\u021bi cu suportul pentru clien\u021bi Amazon, cu diferitele rapoarte Amazon \u0219i cu timpi de a\u0219teptare lungi. Mai simpl\u0103 este a doua variant\u0103, utiliz\u00e2nd solu\u021bii software precum Lost &#038; Found Full-Service de la SELLERLOGIC. Astfel, nu doar c\u0103 sunt identificate mai multe erori FBA, dar nu pierde\u021bi nici timp pre\u021bios pe parcursul \u00eentregului proces.<\/p> <\/div><\/div><p class=\"theme-wp-block gb-responsive-614549-identifier has-small-font-size\">Credite foto \u00een ordinea imaginilor: \u00a9 sawitreelyaon \u2013 stock.adobe.com \/ \u00a9 ifeelstock \u2013 stock.adobe.com<\/p>","protected":false},"excerpt":{"rendered":"<p>Returnarea \u0219i rambursarea comenzilor de pe Amazon Marketplace: \u00cenlocuire imediat\u0103 pentru produsele deteriorate \u00cenlocuire imediat\u0103 pentru produsele deteriorate \u2013 cu aceast\u0103 nou\u0103 politic\u0103, Amazon a creat deja incertitudine \u00een comunitatea comercian\u021bilor la \u00eenceputul anului 2024. Astfel, clien\u021bii care primesc bunuri deteriorate sau nefunc\u021bionale pot solicita \u00eenlocuirea imediat\u0103 \u2013 chiar \u00eenainte de a returna articolul original.<\/p>\n","protected":false},"author":3,"featured_media":55849,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sidebar_recommended_resources":{"data":[]},"sidebar_header_settings":{"hide_buttons":{"register":false}},"_use_new_theme":false,"inline_featured_image":false,"footnotes":""},"categories":[1311],"tags":[],"class_list":["post-226593","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-vanzarea-pe-amazon"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returnare \u0219i rambursare a comenzilor de pe marketplace<\/title>\n<meta name=\"description\" content=\"\u00cenlocuire imediat\u0103 f\u0103r\u0103 returnare: Politica de returnare \u0219i rambursare a comenzilor de pe marketplace Amazon se schimb\u0103. Informa\u021bi-v\u0103 acum.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returnare \u0219i rambursare a comenzilor de pe marketplace\" \/>\n<meta property=\"og:description\" content=\"\u00cenlocuire imediat\u0103 f\u0103r\u0103 returnare: Politica de returnare \u0219i rambursare a comenzilor de pe marketplace Amazon se schimb\u0103. Informa\u021bi-v\u0103 acum.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/\" \/>\n<meta property=\"og:site_name\" content=\"SELLERLOGIC - Smarte Tools f\u00fcr Amazon-Seller\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SellerLogic\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-09-28T05:54:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/11090815\/rueckgabe-und-erstattung-von-marketplace-bestellungen.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"844\" \/>\n\t<meta property=\"og:image:height\" content=\"443\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Robin Bals\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@sellerlogic\" \/>\n<meta name=\"twitter:site\" content=\"@sellerlogic\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Robin Bals\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/\"},\"author\":{\"name\":\"Robin Bals\",\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/#\/schema\/person\/a05487915912c5ddeb279af2540bd467\"},\"headline\":\"Returns and refunds for marketplace orders: New policies for Amazon sellers\",\"datePublished\":\"2021-09-28T05:54:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/\"},\"wordCount\":1694,\"publisher\":{\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/11090815\/rueckgabe-und-erstattung-von-marketplace-bestellungen.jpeg\",\"articleSection\":[\"V\u00e2nzarea pe Amazon\"],\"inLanguage\":\"ro-RO\"},{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/\",\"url\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/\",\"name\":\"Returnare \u0219i rambursare a comenzilor de pe marketplace\",\"isPartOf\":{\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/11090815\/rueckgabe-und-erstattung-von-marketplace-bestellungen.jpeg\",\"datePublished\":\"2021-09-28T05:54:00+00:00\",\"description\":\"\u00cenlocuire imediat\u0103 f\u0103r\u0103 returnare: Politica de returnare \u0219i rambursare a comenzilor de pe marketplace Amazon se schimb\u0103. Informa\u021bi-v\u0103 acum.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#breadcrumb\"},\"mainEntity\":[{\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726045960058\"},{\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046073760\"},{\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046086439\"},{\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046103385\"},{\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046117755\"},{\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046131561\"},{\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046150245\"},{\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046179621\"},{\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046197370\"},{\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046211421\"},{\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046221271\"}],\"inLanguage\":\"ro-RO\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ro-RO\",\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#primaryimage\",\"url\":\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/11090815\/rueckgabe-und-erstattung-von-marketplace-bestellungen.jpeg\",\"contentUrl\":\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/11090815\/rueckgabe-und-erstattung-von-marketplace-bestellungen.jpeg\",\"width\":844,\"height\":443,\"caption\":\"Die R\u00fcckgabe und Erstattung von Marketplace-Bestellungen ist bei Amazon in der Regel innerhalb von 30 Tagen m\u00f6glich.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.sellerlogic.com\/ro\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"V\u00e2nzarea pe Amazon\",\"item\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/category\/vanzarea-pe-amazon\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Returns and refunds for marketplace orders: New policies for Amazon sellers\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/#website\",\"url\":\"https:\/\/www.sellerlogic.com\/ro\/\",\"name\":\"SELLERLOGIC - Smarte Tools f\u00fcr Amazon-Seller\",\"description\":\"Intelligente Prozessoptimierung und Gewinnmaximierung\",\"publisher\":{\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.sellerlogic.com\/ro\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ro-RO\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/#organization\",\"name\":\"SELLERLOGIC\",\"url\":\"https:\/\/www.sellerlogic.com\/ro\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ro-RO\",\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/02134814\/Property-Logo-Main.svg\",\"contentUrl\":\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/02134814\/Property-Logo-Main.svg\",\"width\":184,\"height\":40,\"caption\":\"SELLERLOGIC\"},\"image\":{\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/SellerLogic\/\",\"https:\/\/x.com\/sellerlogic\",\"https:\/\/www.instagram.com\/sellerlogic\/\",\"https:\/\/www.linkedin.com\/company\/18402037\/\",\"https:\/\/www.youtube.com\/channel\/UC-gULUur-fNj08sprantKsQ\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/#\/schema\/person\/a05487915912c5ddeb279af2540bd467\",\"name\":\"Robin Bals\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ro-RO\",\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/f66c2fa28ffffc1815e382c30ffecce09f361bdd90c781e97147182b2b1f62e6?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/f66c2fa28ffffc1815e382c30ffecce09f361bdd90c781e97147182b2b1f62e6?s=96&d=mm&r=g\",\"caption\":\"Robin Bals\"},\"description\":\"Robin Bals has been a content author in the fields of Amazon, e-commerce, and tech for many years. Since 2019, he has been part of the SELLERLOGIC team and has made it his mission to communicate complex topics in an understandable and engaging way. With a feel for relevant trends and a clear writing style, he makes sophisticated content accessible to a broad audience.\",\"sameAs\":[\"https:\/\/www.linkedin.com\/in\/robin-bals-b4599b182\/\"],\"url\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/author\/robinbals\/\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726045960058\",\"position\":1,\"url\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726045960058\",\"name\":\"Returnarea unei comenzi Amazon: Ce articole nu pot fi returnate conform politicilor de returnare Amazon?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Urm\u0103toarele bunuri sunt, de exemplu, excluse de la returnare: <br\/>- bunuri sigilate care au fost deschise dup\u0103 livrare (cosmetice, software pentru calculatoare etc.)<br\/>- produse care au fost fabricate individual sau care sunt adaptate \u00een mod clar nevoilor clientului (de exemplu, articole handmade personalizate)<br\/>- bunuri perisabile<br\/>- servicii care au fost complet prestate<br\/>- ziare, reviste sau publica\u021bii ilustrate (cu excep\u021bia abonamentelor)<br\/>- b\u0103uturi alcoolice, al c\u0103ror pre\u021b este afectat de fluctua\u021bii asupra c\u0103rora v\u00e2nz\u0103torii nu au control\",\"inLanguage\":\"ro-RO\"},\"inLanguage\":\"ro-RO\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046073760\",\"position\":2,\"url\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046073760\",\"name\":\"Clien\u021bii trebuie s\u0103 returneze produsele Amazon \u00een ambalajul original?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Articolele nu trebuie returnate \u00een mod obligatoriu \u00een ambalajul original. Totu\u0219i, anumite articole, cum ar fi cele personalizate, trebuie returnate \u00een ambalajul original. A\u0219adar, depinde \u00een mare m\u0103sur\u0103 de tipul produselor.\",\"inLanguage\":\"ro-RO\"},\"inLanguage\":\"ro-RO\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046086439\",\"position\":3,\"url\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046086439\",\"name\":\"Ce include garan\u021bia de returnare voluntar\u0103 pe Amazon?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Amazon ofer\u0103 clien\u021bilor s\u0103i, pe l\u00e2ng\u0103 reglement\u0103rile legale, o garan\u021bie de returnare voluntar\u0103, pe care trebuie s\u0103 o ofere \u0219i to\u021bi v\u00e2nz\u0103torii de pe pia\u021b\u0103. Produsele pot fi returnate, de obicei, \u00een termen de 30 de zile de la primirea bunurilor. Clien\u021bii primesc rambursarea pre\u021bului de cump\u0103rare. Acest lucru nu se aplic\u0103 \u00eens\u0103 bunurilor din categoriile electronice, camere, produse de birou, muzic\u0103, filme \u0219i videoclipuri \u2013 aici se aplic\u0103 perioada legal\u0103 de 14 zile.\",\"inLanguage\":\"ro-RO\"},\"inLanguage\":\"ro-RO\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046103385\",\"position\":4,\"url\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046103385\",\"name\":\"Suport\u0103 comerciantul sau Amazon costurile de returnare conform politicilor de returnare \u0219i rambursare pentru comenzile de pe Marketplace?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"La \u00eembr\u0103c\u0103minte, \u00eenc\u0103l\u021b\u0103minte \u0219i gen\u021bi, Amazon suport\u0103 costurile de returnare. Gigantul comercial acoper\u0103 chiar \u0219i acestea conform politicilor de returnare Amazon pentru o valoare a bunurilor de peste 40 de euro, dac\u0103 clien\u021bii returneaz\u0103 articolele \u00een termen de 14 zile.\",\"inLanguage\":\"ro-RO\"},\"inLanguage\":\"ro-RO\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046117755\",\"position\":5,\"url\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046117755\",\"name\":\"Ce se \u00eent\u00e2mpl\u0103 dac\u0103 comercian\u021bii Amazon nu ofer\u0103 o garan\u021bie de returnare voluntar\u0103?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"\u00cen acest caz, Amazon va lua m\u0103suri \u0219i va impune singur garan\u021bia de returnare. \u00cen cel mai r\u0103u caz, comercian\u021bii \u00een cauz\u0103 vor fi exclu\u0219i de la v\u00e2nzarea printr-un marketplace Amazon.\",\"inLanguage\":\"ro-RO\"},\"inLanguage\":\"ro-RO\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046131561\",\"position\":6,\"url\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046131561\",\"name\":\"Trebuie ca v\u00e2nz\u0103torii de pe marketplace s\u0103 ofere imediat un \u00eenlocuitor atunci c\u00e2nd produsele ajung la client deteriorate?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Da, comercian\u021bii trebuie s\u0103 ofere imediat un \u00eenlocuitor din aprilie 2024, c\u00e2nd comenzile con\u021bin bunuri deteriorate sau nefunc\u021bionale. A\u0219a prevede politica de returnare \u0219i rambursare pentru comenzile de pe Marketplace. Totu\u0219i, condi\u021biile de returnare ale Amazon prev\u0103d \u0219i c\u0103 clien\u021bii trebuie s\u0103 returneze bunul original \u00een termen de 30 de zile.\",\"inLanguage\":\"ro-RO\"},\"inLanguage\":\"ro-RO\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046150245\",\"position\":7,\"url\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046150245\",\"name\":\"Ce pot face comercian\u021bii dac\u0103 returnarea Amazon nu a fost primit\u0103?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Comercian\u021bii se pot adresa suportului pentru clien\u021bi Amazon pentru a clarifica starea return\u0103rii \u0219i, dac\u0103 este cazul, pentru a ini\u021bia o investiga\u021bie. De asemenea, au posibilitatea de a trimite un memento clientului sau de a procesa o rambursare doar dup\u0103 ce bunul a fost primit din nou.\",\"inLanguage\":\"ro-RO\"},\"inLanguage\":\"ro-RO\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046179621\",\"position\":8,\"url\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046179621\",\"name\":\"Ce pot face comercian\u021bii dac\u0103 clien\u021bii nu returneaz\u0103 bunurile?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"C\u00e2nd clien\u021bii returneaz\u0103 produse \u0219i primesc o rambursare, dar nu trimit articolul \u00eenapoi la un depozit Amazon, v\u00e2nz\u0103torul FBA are, de obicei, dreptul la o rambursare. Pentru a descoperi astfel de cazuri, comercian\u021bii Amazon folosesc de obicei un serviciu extern precum <a href=\\\"#[pref-link id=58 pref-lang=ro]\\\">SELLERLOGIC Lost &amp; Found Full-Service<\/a>. Astfel, toate tranzac\u021biile FBA sunt monitorizate, iar banii pentru eventualele erori sunt rambursa\u021bi automat comerciantului.\",\"inLanguage\":\"ro-RO\"},\"inLanguage\":\"ro-RO\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046197370\",\"position\":9,\"url\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046197370\",\"name\":\"Se poate anula o returnare la Amazon?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Da, la Amazon se poate anula o returnare. Acest lucru este posibil prin selectarea op\u021biunii \\\"Anulare return\u0103rii\\\" \u00een detaliile comenzii, \u00eenainte ca pachetul s\u0103 fie trimis \u00eenapoi.\",\"inLanguage\":\"ro-RO\"},\"inLanguage\":\"ro-RO\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046211421\",\"position\":10,\"url\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046211421\",\"name\":\"Se pot returna mai multe articole simultan la Amazon?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Da, se pot returna mai multe articole simultan la Amazon. \u00cen timpul procesului de returnare, pot fi selectate mai multe articole din comenzi diferite \u0219i trimise \u00eempreun\u0103.\",\"inLanguage\":\"ro-RO\"},\"inLanguage\":\"ro-RO\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046221271\",\"position\":11,\"url\":\"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046221271\",\"name\":\"Cum \u00ee\u0219i recupereaz\u0103 comercian\u021bii banii la Amazon c\u00e2nd apar astfel de erori \u00een rela\u021bia FBA?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Erorile FBA sunt frecvente la Amazon. Exist\u0103 \u00een acest sens dou\u0103 modalit\u0103\u021bi de a v\u0103 recupera banii: manual sau automatizat. Varianta manual\u0103 necesit\u0103 mult timp, deoarece trebuie s\u0103 interac\u021biona\u021bi cu suportul pentru clien\u021bi Amazon, cu diferitele rapoarte Amazon \u0219i cu timpi de a\u0219teptare lungi. Mai simpl\u0103 este a doua variant\u0103, utiliz\u00e2nd solu\u021bii software precum Lost &amp; Found Full-Service de la SELLERLOGIC. Astfel, nu doar c\u0103 sunt identificate mai multe erori FBA, dar nu pierde\u021bi nici timp pre\u021bios pe parcursul \u00eentregului proces.\",\"inLanguage\":\"ro-RO\"},\"inLanguage\":\"ro-RO\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Returnare \u0219i rambursare a comenzilor de pe marketplace","description":"\u00cenlocuire imediat\u0103 f\u0103r\u0103 returnare: Politica de returnare \u0219i rambursare a comenzilor de pe marketplace Amazon se schimb\u0103. Informa\u021bi-v\u0103 acum.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/","og_locale":"ro_RO","og_type":"article","og_title":"Returnare \u0219i rambursare a comenzilor de pe marketplace","og_description":"\u00cenlocuire imediat\u0103 f\u0103r\u0103 returnare: Politica de returnare \u0219i rambursare a comenzilor de pe marketplace Amazon se schimb\u0103. Informa\u021bi-v\u0103 acum.","og_url":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/","og_site_name":"SELLERLOGIC - Smarte Tools f\u00fcr Amazon-Seller","article_publisher":"https:\/\/www.facebook.com\/SellerLogic\/","article_published_time":"2021-09-28T05:54:00+00:00","og_image":[{"width":844,"height":443,"url":"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/11090815\/rueckgabe-und-erstattung-von-marketplace-bestellungen.jpeg","type":"image\/jpeg"}],"author":"Robin Bals","twitter_card":"summary_large_image","twitter_creator":"@sellerlogic","twitter_site":"@sellerlogic","twitter_misc":{"Written by":"Robin Bals","Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#article","isPartOf":{"@id":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/"},"author":{"name":"Robin Bals","@id":"https:\/\/www.sellerlogic.com\/ro\/#\/schema\/person\/a05487915912c5ddeb279af2540bd467"},"headline":"Returns and refunds for marketplace orders: New policies for Amazon sellers","datePublished":"2021-09-28T05:54:00+00:00","mainEntityOfPage":{"@id":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/"},"wordCount":1694,"publisher":{"@id":"https:\/\/www.sellerlogic.com\/ro\/#organization"},"image":{"@id":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#primaryimage"},"thumbnailUrl":"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/11090815\/rueckgabe-und-erstattung-von-marketplace-bestellungen.jpeg","articleSection":["V\u00e2nzarea pe Amazon"],"inLanguage":"ro-RO"},{"@type":["WebPage","FAQPage"],"@id":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/","url":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/","name":"Returnare \u0219i rambursare a comenzilor de pe marketplace","isPartOf":{"@id":"https:\/\/www.sellerlogic.com\/ro\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#primaryimage"},"image":{"@id":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#primaryimage"},"thumbnailUrl":"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/11090815\/rueckgabe-und-erstattung-von-marketplace-bestellungen.jpeg","datePublished":"2021-09-28T05:54:00+00:00","description":"\u00cenlocuire imediat\u0103 f\u0103r\u0103 returnare: Politica de returnare \u0219i rambursare a comenzilor de pe marketplace Amazon se schimb\u0103. Informa\u021bi-v\u0103 acum.","breadcrumb":{"@id":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#breadcrumb"},"mainEntity":[{"@id":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726045960058"},{"@id":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046073760"},{"@id":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046086439"},{"@id":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046103385"},{"@id":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046117755"},{"@id":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046131561"},{"@id":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046150245"},{"@id":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046179621"},{"@id":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046197370"},{"@id":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046211421"},{"@id":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046221271"}],"inLanguage":"ro-RO","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/"]}]},{"@type":"ImageObject","inLanguage":"ro-RO","@id":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#primaryimage","url":"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/11090815\/rueckgabe-und-erstattung-von-marketplace-bestellungen.jpeg","contentUrl":"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/11090815\/rueckgabe-und-erstattung-von-marketplace-bestellungen.jpeg","width":844,"height":443,"caption":"Die R\u00fcckgabe und Erstattung von Marketplace-Bestellungen ist bei Amazon in der Regel innerhalb von 30 Tagen m\u00f6glich."},{"@type":"BreadcrumbList","@id":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.sellerlogic.com\/ro\/"},{"@type":"ListItem","position":2,"name":"V\u00e2nzarea pe Amazon","item":"https:\/\/www.sellerlogic.com\/ro\/blog\/category\/vanzarea-pe-amazon\/"},{"@type":"ListItem","position":3,"name":"Returns and refunds for marketplace orders: New policies for Amazon sellers"}]},{"@type":"WebSite","@id":"https:\/\/www.sellerlogic.com\/ro\/#website","url":"https:\/\/www.sellerlogic.com\/ro\/","name":"SELLERLOGIC - Smarte Tools f\u00fcr Amazon-Seller","description":"Intelligente Prozessoptimierung und Gewinnmaximierung","publisher":{"@id":"https:\/\/www.sellerlogic.com\/ro\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.sellerlogic.com\/ro\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ro-RO"},{"@type":"Organization","@id":"https:\/\/www.sellerlogic.com\/ro\/#organization","name":"SELLERLOGIC","url":"https:\/\/www.sellerlogic.com\/ro\/","logo":{"@type":"ImageObject","inLanguage":"ro-RO","@id":"https:\/\/www.sellerlogic.com\/ro\/#\/schema\/logo\/image\/","url":"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/02134814\/Property-Logo-Main.svg","contentUrl":"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/02134814\/Property-Logo-Main.svg","width":184,"height":40,"caption":"SELLERLOGIC"},"image":{"@id":"https:\/\/www.sellerlogic.com\/ro\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/SellerLogic\/","https:\/\/x.com\/sellerlogic","https:\/\/www.instagram.com\/sellerlogic\/","https:\/\/www.linkedin.com\/company\/18402037\/","https:\/\/www.youtube.com\/channel\/UC-gULUur-fNj08sprantKsQ"]},{"@type":"Person","@id":"https:\/\/www.sellerlogic.com\/ro\/#\/schema\/person\/a05487915912c5ddeb279af2540bd467","name":"Robin Bals","image":{"@type":"ImageObject","inLanguage":"ro-RO","@id":"https:\/\/www.sellerlogic.com\/ro\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/f66c2fa28ffffc1815e382c30ffecce09f361bdd90c781e97147182b2b1f62e6?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/f66c2fa28ffffc1815e382c30ffecce09f361bdd90c781e97147182b2b1f62e6?s=96&d=mm&r=g","caption":"Robin Bals"},"description":"Robin Bals has been a content author in the fields of Amazon, e-commerce, and tech for many years. Since 2019, he has been part of the SELLERLOGIC team and has made it his mission to communicate complex topics in an understandable and engaging way. With a feel for relevant trends and a clear writing style, he makes sophisticated content accessible to a broad audience.","sameAs":["https:\/\/www.linkedin.com\/in\/robin-bals-b4599b182\/"],"url":"https:\/\/www.sellerlogic.com\/ro\/blog\/author\/robinbals\/"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726045960058","position":1,"url":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726045960058","name":"Returnarea unei comenzi Amazon: Ce articole nu pot fi returnate conform politicilor de returnare Amazon?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Urm\u0103toarele bunuri sunt, de exemplu, excluse de la returnare: <br\/>- bunuri sigilate care au fost deschise dup\u0103 livrare (cosmetice, software pentru calculatoare etc.)<br\/>- produse care au fost fabricate individual sau care sunt adaptate \u00een mod clar nevoilor clientului (de exemplu, articole handmade personalizate)<br\/>- bunuri perisabile<br\/>- servicii care au fost complet prestate<br\/>- ziare, reviste sau publica\u021bii ilustrate (cu excep\u021bia abonamentelor)<br\/>- b\u0103uturi alcoolice, al c\u0103ror pre\u021b este afectat de fluctua\u021bii asupra c\u0103rora v\u00e2nz\u0103torii nu au control","inLanguage":"ro-RO"},"inLanguage":"ro-RO"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046073760","position":2,"url":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046073760","name":"Clien\u021bii trebuie s\u0103 returneze produsele Amazon \u00een ambalajul original?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Articolele nu trebuie returnate \u00een mod obligatoriu \u00een ambalajul original. Totu\u0219i, anumite articole, cum ar fi cele personalizate, trebuie returnate \u00een ambalajul original. A\u0219adar, depinde \u00een mare m\u0103sur\u0103 de tipul produselor.","inLanguage":"ro-RO"},"inLanguage":"ro-RO"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046086439","position":3,"url":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046086439","name":"Ce include garan\u021bia de returnare voluntar\u0103 pe Amazon?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Amazon ofer\u0103 clien\u021bilor s\u0103i, pe l\u00e2ng\u0103 reglement\u0103rile legale, o garan\u021bie de returnare voluntar\u0103, pe care trebuie s\u0103 o ofere \u0219i to\u021bi v\u00e2nz\u0103torii de pe pia\u021b\u0103. Produsele pot fi returnate, de obicei, \u00een termen de 30 de zile de la primirea bunurilor. Clien\u021bii primesc rambursarea pre\u021bului de cump\u0103rare. Acest lucru nu se aplic\u0103 \u00eens\u0103 bunurilor din categoriile electronice, camere, produse de birou, muzic\u0103, filme \u0219i videoclipuri \u2013 aici se aplic\u0103 perioada legal\u0103 de 14 zile.","inLanguage":"ro-RO"},"inLanguage":"ro-RO"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046103385","position":4,"url":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046103385","name":"Suport\u0103 comerciantul sau Amazon costurile de returnare conform politicilor de returnare \u0219i rambursare pentru comenzile de pe Marketplace?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"La \u00eembr\u0103c\u0103minte, \u00eenc\u0103l\u021b\u0103minte \u0219i gen\u021bi, Amazon suport\u0103 costurile de returnare. Gigantul comercial acoper\u0103 chiar \u0219i acestea conform politicilor de returnare Amazon pentru o valoare a bunurilor de peste 40 de euro, dac\u0103 clien\u021bii returneaz\u0103 articolele \u00een termen de 14 zile.","inLanguage":"ro-RO"},"inLanguage":"ro-RO"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046117755","position":5,"url":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046117755","name":"Ce se \u00eent\u00e2mpl\u0103 dac\u0103 comercian\u021bii Amazon nu ofer\u0103 o garan\u021bie de returnare voluntar\u0103?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"\u00cen acest caz, Amazon va lua m\u0103suri \u0219i va impune singur garan\u021bia de returnare. \u00cen cel mai r\u0103u caz, comercian\u021bii \u00een cauz\u0103 vor fi exclu\u0219i de la v\u00e2nzarea printr-un marketplace Amazon.","inLanguage":"ro-RO"},"inLanguage":"ro-RO"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046131561","position":6,"url":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046131561","name":"Trebuie ca v\u00e2nz\u0103torii de pe marketplace s\u0103 ofere imediat un \u00eenlocuitor atunci c\u00e2nd produsele ajung la client deteriorate?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Da, comercian\u021bii trebuie s\u0103 ofere imediat un \u00eenlocuitor din aprilie 2024, c\u00e2nd comenzile con\u021bin bunuri deteriorate sau nefunc\u021bionale. A\u0219a prevede politica de returnare \u0219i rambursare pentru comenzile de pe Marketplace. Totu\u0219i, condi\u021biile de returnare ale Amazon prev\u0103d \u0219i c\u0103 clien\u021bii trebuie s\u0103 returneze bunul original \u00een termen de 30 de zile.","inLanguage":"ro-RO"},"inLanguage":"ro-RO"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046150245","position":7,"url":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046150245","name":"Ce pot face comercian\u021bii dac\u0103 returnarea Amazon nu a fost primit\u0103?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Comercian\u021bii se pot adresa suportului pentru clien\u021bi Amazon pentru a clarifica starea return\u0103rii \u0219i, dac\u0103 este cazul, pentru a ini\u021bia o investiga\u021bie. De asemenea, au posibilitatea de a trimite un memento clientului sau de a procesa o rambursare doar dup\u0103 ce bunul a fost primit din nou.","inLanguage":"ro-RO"},"inLanguage":"ro-RO"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046179621","position":8,"url":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046179621","name":"Ce pot face comercian\u021bii dac\u0103 clien\u021bii nu returneaz\u0103 bunurile?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"C\u00e2nd clien\u021bii returneaz\u0103 produse \u0219i primesc o rambursare, dar nu trimit articolul \u00eenapoi la un depozit Amazon, v\u00e2nz\u0103torul FBA are, de obicei, dreptul la o rambursare. Pentru a descoperi astfel de cazuri, comercian\u021bii Amazon folosesc de obicei un serviciu extern precum <a href=\"#[pref-link id=58 pref-lang=ro]\">SELLERLOGIC Lost &amp; Found Full-Service<\/a>. Astfel, toate tranzac\u021biile FBA sunt monitorizate, iar banii pentru eventualele erori sunt rambursa\u021bi automat comerciantului.","inLanguage":"ro-RO"},"inLanguage":"ro-RO"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046197370","position":9,"url":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046197370","name":"Se poate anula o returnare la Amazon?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Da, la Amazon se poate anula o returnare. Acest lucru este posibil prin selectarea op\u021biunii \"Anulare return\u0103rii\" \u00een detaliile comenzii, \u00eenainte ca pachetul s\u0103 fie trimis \u00eenapoi.","inLanguage":"ro-RO"},"inLanguage":"ro-RO"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046211421","position":10,"url":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046211421","name":"Se pot returna mai multe articole simultan la Amazon?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Da, se pot returna mai multe articole simultan la Amazon. \u00cen timpul procesului de returnare, pot fi selectate mai multe articole din comenzi diferite \u0219i trimise \u00eempreun\u0103.","inLanguage":"ro-RO"},"inLanguage":"ro-RO"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046221271","position":11,"url":"https:\/\/www.sellerlogic.com\/ro\/blog\/returns-and-refunds-for-marketplace-orders-new-policies-for-amazon-sellers\/#faq-question-1726046221271","name":"Cum \u00ee\u0219i recupereaz\u0103 comercian\u021bii banii la Amazon c\u00e2nd apar astfel de erori \u00een rela\u021bia FBA?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Erorile FBA sunt frecvente la Amazon. Exist\u0103 \u00een acest sens dou\u0103 modalit\u0103\u021bi de a v\u0103 recupera banii: manual sau automatizat. Varianta manual\u0103 necesit\u0103 mult timp, deoarece trebuie s\u0103 interac\u021biona\u021bi cu suportul pentru clien\u021bi Amazon, cu diferitele rapoarte Amazon \u0219i cu timpi de a\u0219teptare lungi. Mai simpl\u0103 este a doua variant\u0103, utiliz\u00e2nd solu\u021bii software precum Lost &amp; Found Full-Service de la SELLERLOGIC. Astfel, nu doar c\u0103 sunt identificate mai multe erori FBA, dar nu pierde\u021bi nici timp pre\u021bios pe parcursul \u00eentregului proces.","inLanguage":"ro-RO"},"inLanguage":"ro-RO"}]}},"_links":{"self":[{"href":"https:\/\/www.sellerlogic.com\/ro\/wp-json\/wp\/v2\/posts\/226593","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sellerlogic.com\/ro\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sellerlogic.com\/ro\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sellerlogic.com\/ro\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sellerlogic.com\/ro\/wp-json\/wp\/v2\/comments?post=226593"}],"version-history":[{"count":0,"href":"https:\/\/www.sellerlogic.com\/ro\/wp-json\/wp\/v2\/posts\/226593\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sellerlogic.com\/ro\/wp-json\/wp\/v2\/media\/55849"}],"wp:attachment":[{"href":"https:\/\/www.sellerlogic.com\/ro\/wp-json\/wp\/v2\/media?parent=226593"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sellerlogic.com\/ro\/wp-json\/wp\/v2\/categories?post=226593"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sellerlogic.com\/ro\/wp-json\/wp\/v2\/tags?post=226593"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}