
{"id":228087,"date":"2020-07-28T13:45:00","date_gmt":"2020-07-28T13:45:00","guid":{"rendered":"https:\/\/127.0.0.1\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/"},"modified":"2020-07-28T13:45:00","modified_gmt":"2020-07-28T13:45:00","slug":"najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby","status":"publish","type":"post","link":"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/","title":{"rendered":"Najd\u00f4le\u017eitej\u0161ie typy z\u00e1kazn\u00edkov v maloobchode a ako splni\u0165 ich potreby"},"content":{"rendered":"<p class=\"theme-wp-block is-style-default gb-responsive-128973-identifier\">Pozna\u0165 svojich z\u00e1kazn\u00edkov je jednou z najd\u00f4le\u017eitej\u0161\u00edch \u00faloh na dlhej zozname ka\u017ed\u00e9ho predajcu. Preto\u017ee kto vie, ako sa potenci\u00e1lni kupuj\u00faci spr\u00e1vaj\u00fa a ako ich oslovi\u0165 a uspokoji\u0165, u\u017e vykonal d\u00f4le\u017eit\u00fa pr\u00e1cu na ceste k vysokej miere konverzie.<\/p><p class=\"theme-wp-block gb-responsive-835057-identifier\">Mnoh\u00e9 profesion\u00e1lne marketingov\u00e9 oddelenia si na tento \u00fa\u010del zabezpe\u010duj\u00fa vytvorenie tzv. person, aby zistili, ak\u00e9 vlastnosti, preferencie a charakteristiky m\u00e1 typick\u00fd z\u00e1kazn\u00edk produktu. Ale to m\u00f4\u017ee by\u0165 drah\u00e9. Z sk\u00fasenosti sa v\u0161ak vie: Existuje nieko\u013eko opakuj\u00facich sa typov z\u00e1kazn\u00edkov, ktor\u00e9 zohr\u00e1vaj\u00fa \u00falohu v maloobchode. Pr\u00e1ve pre predajcov na Amazone, ktor\u00ed uv\u00e1dzaj\u00fa nov\u00fd produkt alebo chc\u00fa optimalizova\u0165 svoj zoznam, m\u00f4\u017ee by\u0165 u\u017eito\u010dn\u00e9 orientova\u0165 sa na tieto typy z\u00e1kazn\u00edkov.<\/p><p class=\"theme-wp-block is-style-default gb-responsive-801970-identifier\">V tomto blogovom pr\u00edspevku chceme preto objasni\u0165, \u010do presne typy z\u00e1kazn\u00edkov pod\u013ea defin\u00edcie vlastne s\u00fa, ak\u00e9 typy z\u00e1kazn\u00edkov prevl\u00e1daj\u00fa v B2B a B2C obchode a ako porozumenie tomu m\u00f4\u017ee prispie\u0165 k zv\u00fd\u0161eniu predaja.<\/p>\t\t<div  class=\"theme-wp-block theme-block-text-banner gb-responsive-439274-identifier layout-cta\">\n\n\t\t<div class=\"text-banner-cta\">\n\t<div class=\"wrap-content\">\n\t\t<div class=\"wrap-title\">\n\t\t\tZa\u010dnite svoju cestu od predajcu k bestselleru &#8211; s SELLERLOGIC.\t\t<\/div>\n\t\t<div class=\"wrap-description\">\n\t\t\t<div class=\"text-description\">\n\t\t\t\tZ\u00edskajte dnes bezplatn\u00fa sk\u00fa\u0161ku a zistite, ako v\u00e1s spr\u00e1vne slu\u017eby m\u00f4\u017eu posun\u00fa\u0165 od dobr\u00e9ho k NAJLEP\u0160IEMU. Ne\u010dakajte. Konajte teraz.\t\t\t<\/div>\n\t\t\t<div class=\"wp-block-button is-style-theme-white\">\n\t\t\t\t\t\t\t\t<a class=\"wp-block-button__link\" href=\"https:\/\/auth.sellerlogic.com\/en\/site\/register\" target=\"_blank\" rel=\"noreferrer noopener\">Za\u010dnite teraz<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t<\/div>\n\n<h2 class=\"theme-wp-block wp-block-heading gb-responsive-841395-identifier\">4 najd\u00f4le\u017eitej\u0161ie typy z\u00e1kazn\u00edkov v maloobchode a online obchode<\/h2><p class=\"theme-wp-block gb-responsive-106311-identifier\">Hne\u010f na za\u010diatku: Tento blogov\u00fd pr\u00edspevok si nen\u00e1rokuje na \u00faplnos\u0165. Okrem toho sa \u013eudia a \u013eudsk\u00e9 spr\u00e1vanie len \u0165a\u017eko daj\u00fa zaradi\u0165 do pevn\u00fdch \u0161upl\u00edkov. S mie\u0161an\u00fdmi formami, prekryvmi, situat\u00edvnymi odch\u00fdlkami a v\u00fdnimkami z pravidla mus\u00edte preto v\u017edy po\u010d\u00edta\u0165. V realite m\u00f4\u017ee by\u0165 \u0165a\u017ek\u00e9 jasne rozpozna\u0165 typy z\u00e1kazn\u00edkov. Aj \u010fal\u0161ie diferenci\u00e1cie s\u00fa samozrejme v\u017edy mo\u017en\u00e9: Tak in\u00e9 blogy napr\u00edklad opisuj\u00fa dokonca viac ako 10 najbe\u017enej\u0161\u00edch typov z\u00e1kazn\u00edkov (napr. s\u0165a\u017eovatelia, rozpr\u00e1va\u010di, mudrlanti, vyjedn\u00e1va\u010di). Psychol\u00f3gia za jednotliv\u00fdmi typmi je v\u0161ak \u010dasto m\u00e1lo d\u00f4kazovo podlo\u017een\u00e1.<\/p><p class=\"theme-wp-block gb-responsive-172852-identifier\">Pre predajcov na Amazone sa v\u0161ak pr\u00ednos d\u00e1 spochybni\u0165. Preto\u017ee aj ke\u010f m\u00f4\u017ee pom\u00f4c\u0165 pri zozname a pod., rozdeli\u0165 z\u00e1kazn\u00edkov do typov, na Amazone nie s\u00fa k dispoz\u00edcii rovnak\u00e9 marketingov\u00e9 a komunika\u010dn\u00e9 mo\u017enosti, ako je to v kamennom obchode. Napriek tomu sa pr\u00e1ve \u0165a\u017ek\u00e9 typy z\u00e1kazn\u00edkov, ako v maloobchode, daj\u00fa na Amazone lep\u0161ie oslovi\u0165, ak pozn\u00e1te ich charakteristiky. V tomto zmysle sa oplat\u00ed pozrie\u0165 sa na to podrobnej\u0161ie.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-28959-identifier\">Od dominantn\u00e9ho po svedomit\u00e9ho \u2013 DISC model<\/h3><div class=\"wp-block-image gb-responsive-523975-identifier desktop-align-center xl-align-center lg-align-center md-align-center sm-align-center\"><figure class=\"theme-wp-block aligncenter size-full is-resized\"><img decoding=\"async\" width=\"844\" height=\"844\" src=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2020\/07\/05152915\/konsumtypen-einzelhandel-ecommerce-amazon.jpeg\" alt=\"Typy spotrebite\u013eov v maloobchode, eCommerce alebo na Amazone sa od seba z\u00e1sadne nel\u00ed\u0161ia.\" class=\"wp-image-68135\" style=\"width:520px;height:auto\" srcset=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2020\/07\/05152915\/konsumtypen-einzelhandel-ecommerce-amazon-medium.jpeg 407w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2020\/07\/05152915\/konsumtypen-einzelhandel-ecommerce-amazon-medium-large.jpeg 768w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2020\/07\/05152915\/konsumtypen-einzelhandel-ecommerce-amazon.jpeg 844w\" sizes=\"(max-width: 844px) 100vw, 844px\" \/><\/figure><\/div><p class=\"theme-wp-block gb-responsive-185961-identifier\">Takzvan\u00fd DISC model sa u\u017e nieko\u013eko desa\u0165ro\u010d\u00ed pou\u017e\u00edva v podnikoch na hodnotenie z\u00e1kazn\u00edkov a obchodn\u00fdch partnerov, napr\u00edklad v oblasti rozvoja zamestnancov. Ale aj v predaji a marketingu je ob\u013e\u00faben\u00fd na rozpozn\u00e1vanie r\u00f4znych typov z\u00e1kazn\u00edkov a z\u00e1kazn\u00edckych typov. Pracuje so \u0161tyrmi z\u00e1kladn\u00fdmi princ\u00edpmi \u013eudskej osobnosti:<\/p><div class=\"theme-block-list\"><ul class=\"theme-wp-block wp-block-list desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-769917-identifier\"><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-133182-identifier\">dominantn\u00fd<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-157840-identifier\">iniciat\u00edvny<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-449348-identifier\">stabiln\u00fd<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-714305-identifier\">svedomit\u00fd<\/li><\/ul><\/div><p class=\"theme-wp-block gb-responsive-561788-identifier\">Ako u\u017e bolo povedan\u00e9, v\u00e4\u010d\u0161inu \u013eud\u00ed nie je mo\u017en\u00e9 v\u00fdlu\u010dne zaradi\u0165 do jednej z t\u00fdchto \u0161tyroch charakterist\u00edk pod\u013ea DISC. \u010casto je v\u0161ak jedna tendencia silnej\u0161ie vyvinut\u00e1 ako ostatn\u00e9. To sa m\u00f4\u017ee tie\u017e meni\u0165 z situ\u00e1cie na situ\u00e1ciu. Zatia\u013e \u010do pri zaobch\u00e1dzan\u00ed s typmi z\u00e1kazn\u00edkov v maloobchode je d\u00f4le\u017eit\u00e9, aby sa predajca dok\u00e1zal prisp\u00f4sobi\u0165 r\u00f4znym \u013eu\u010fom v priebehu nieko\u013ek\u00fdch sek\u00fand, tento aspekt v online obchode odpad\u00e1. Tu ide predov\u0161etk\u00fdm o uspokojenie r\u00f4znych potrieb pri navrhovan\u00ed produktov\u00fdch str\u00e1nok alebo v e-mailovej komunik\u00e1cii.<\/p><h4 class=\"theme-wp-block wp-block-heading gb-responsive-282746-identifier\">Typ z\u00e1kazn\u00edka #1: Dominantn\u00fd<\/h4><p class=\"theme-wp-block gb-responsive-764078-identifier\">Dominantn\u00fd typ je priamy a rozhodn\u00fd. P\u00f4sob\u00ed energicky a ur\u010dito. Jeho najurgentnej\u0161ia ot\u00e1zka je: \u010co m\u00f4\u017eem s t\u00fdmto produktom dosiahnu\u0165? U\u017e m\u00e1 konkr\u00e9tne n\u00e1deje a o\u010dak\u00e1vania od v\u00e1\u0161ho produktu a je u\u017e vopred ve\u013emi dobre informovan\u00fd.<\/p><p class=\"theme-wp-block gb-responsive-537799-identifier\">V komunik\u00e1cii s dominantn\u00fdmi typmi z\u00e1kazn\u00edkov v maloobchode z\u00e1le\u017e\u00ed predov\u0161etk\u00fdm na v\u00fdsledkoch. Preto vo svojej produktovej popise nielen jasne a zrete\u013ene pomenovajte, \u010do v\u00e1\u0161 produkt je, ale aj jeho pr\u00ednos. Ak\u00e9 funkcie m\u00e1, pre\u010do funguje tak dobre a ako rie\u0161i probl\u00e9m kupuj\u00faceho?<\/p><h4 class=\"theme-wp-block wp-block-heading gb-responsive-778751-identifier\">Typ z\u00e1kazn\u00edka #2: Iniciat\u00edvny<\/h4><p class=\"theme-wp-block gb-responsive-485078-identifier\">Tento typ z\u00e1kazn\u00edka m\u00e1 ka\u017ed\u00fd predajca r\u00e1d \u2013 preto\u017ee je nad\u0161en\u00fd, extrovertn\u00fd a optimistick\u00fd. Sk\u00f4r vid\u00ed pozit\u00edvne vlastnosti produktu a je ochotn\u00fd veri\u0165 v konkr\u00e9tny pr\u00ednos pre seba. M\u00f4\u017eete ho tie\u017e \u013eahko <a href=\"https:\/\/www.sellerlogic.com\/sk\/blog\/6-konecnych-tipov-ako-ziskat-viac-recenzii-na-amazone\/\">motivova\u0165 k recenzi\u00e1m<\/a>.<\/p><p class=\"theme-wp-block gb-responsive-448002-identifier\">Tieto vlastnosti by mali predajcovia vyu\u017ei\u0165. Preto\u017ee na rozdiel od dominantn\u00fdch typov z\u00e1kazn\u00edkov nie je iniciat\u00edvny typ tak ve\u013emi zameran\u00fd na tvrd\u00e9 fakty. Namiesto toho pop\u00ed\u0161te hodnotu, ktor\u00fa m\u00f4\u017ee v\u00e1\u0161 produkt pre kupuj\u00faceho ma\u0165. Nadchnite iniciat\u00edvny typ dobr\u00fdm rozpr\u00e1van\u00edm pr\u00edbehov a <a href=\"https:\/\/www.sellerlogic.com\/de\/amazon-a-plus-content-hohe-conversion-rate\/\">A+ obsahom<\/a>, potom m\u00e1te predaj takmer v vrecku.<\/p><h4 class=\"theme-wp-block wp-block-heading gb-responsive-922106-identifier\">Typ z\u00e1kazn\u00edka #3: Stabiln\u00fd<\/h4><p class=\"theme-wp-block gb-responsive-496218-identifier\">V priamom rozhovore je stabiln\u00fd typ mimoriadne pr\u00edjemn\u00fdm partnerom, preto\u017ee je vyrovnan\u00fd, spo\u013eahliv\u00fd a sk\u00f4r zdr\u017eanliv\u00fd, ale z\u00e1rove\u0148 vie, \u010do chce. Pre online predajcov v\u0161ak m\u00f4\u017ee by\u0165 tvrd\u00fdm orie\u0161kom: Kto nepotk\u00e1 potreby a ciele stabiln\u00e9ho typu svojou produktovou popisom, m\u00e1 zl\u00e9 karty.<\/p><p class=\"theme-wp-block gb-responsive-282712-identifier\">Na druhej strane sa stabiln\u00e9 typy z\u00e1kazn\u00edkov v maloobchode rovnako ako online m\u00f4\u017eu sta\u0165 ob\u013e\u00faben\u00fdmi z\u00e1kazn\u00edkmi predajcu. Preto\u017ee potreby stabiln\u00e9ho typu sa nemenia zo d\u0148a na de\u0148. Ak ho produkt presved\u010dil, zost\u00e1va pri \u0148om \u2013 a pravidelne nakupuje. V ide\u00e1lnom pr\u00edpade sa stabiln\u00fd typ dokonca vyvinie na loj\u00e1lneho st\u00e1lyho z\u00e1kazn\u00edka. Preto vo svojej produktovej popise zd\u00f4raznite <em>unik\u00e1tne predajn\u00e9 body<\/em> a uk\u00e1\u017ete, ak\u00e9 ciele v\u00e1\u0161 produkt ak\u00fdm sp\u00f4sobom podporuje.<\/p><h4 class=\"theme-wp-block wp-block-heading gb-responsive-566261-identifier\">Typ z\u00e1kazn\u00edka #4: Svedomit\u00fd<\/h4><p class=\"theme-wp-block gb-responsive-461691-identifier\">Svedomit\u00fd typ r\u00e1d analyzuje, postupuje systematicky a d\u00f4veruje svoj\u00edm z\u00edskan\u00fdm poznatkom. Mimo toho je sk\u00f4r rezervovan\u00fd a uzavret\u00fd, preto svedomit\u00fd typ p\u00ed\u0161e recenzie len zriedka.<\/p><p class=\"theme-wp-block gb-responsive-747967-identifier\">Predajcovia m\u00f4\u017eu svedomit\u00e9 typy z\u00e1kazn\u00edkov ur\u010dite uspokoji\u0165. Jeho analytick\u00e1 predispoz\u00edcia ho rob\u00ed citliv\u00fdm na faktick\u00e9 poznatky. Presved\u010dte tento typ teda \u00fadajmi a faktami o va\u0161om produkte a jeho v\u00fdhod\u00e1ch. Podporte to pr\u00edkladmi pou\u017eitia alebo v\u00fdsledkami \u0161t\u00fadi\u00ed.<\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-506293-identifier\">Z\u00e1ver: R\u00f4zne typy z\u00e1kazn\u00edkov = r\u00f4zny pr\u00edstup<\/h2><p class=\"theme-wp-block gb-responsive-549255-identifier\">Typy z\u00e1kazn\u00edkov v maloobchode, marketingu, predaji alebo e-commerce m\u00f4\u017eu by\u0165 \u010dasto klasifikovan\u00e9 na z\u00e1klade ur\u010dit\u00fdch osobnostn\u00fdch charakterist\u00edk. Z toho je mo\u017en\u00e9 odvodi\u0165 ur\u010dit\u00e9 strat\u00e9gie na oslovenie, aby sa \u010do najefekt\u00edvnej\u0161ie dosiahlo uzavretie predaja.<\/p><p class=\"theme-wp-block gb-responsive-462206-identifier\">Zatia\u013e \u010do predajcovia v kamennom obchode maj\u00fa mnoho mo\u017enost\u00ed, ako individu\u00e1lne reagova\u0165 na jednotliv\u00e9 typy z\u00e1kazn\u00edkov, prev\u00e1dzkovatelia online obchodov maj\u00fa zvy\u010dajne k dispoz\u00edcii iba textov\u00fa a grafick\u00fa \u00farove\u0148. Nie je preto prekvapen\u00edm, \u017ee v kamennom obchode sa e\u0161te vych\u00e1dza z \u010fal\u0161\u00edch typov z\u00e1kazn\u00edkov, ako s\u00fa netrpezliv\u00fd alebo nerozhodn\u00fd. Opisuj\u00fa sa aj rozpr\u00e1va\u010di alebo s\u0165a\u017eovatelia.<\/p><p class=\"theme-wp-block gb-responsive-221255-identifier\">Predajcovia na Amazone s\u00fa dokonca e\u0161te obmedzenej\u0161\u00ed, predajn\u00fd rozhovor sa prakticky nikdy nekon\u00e1. Zvy\u010dajne m\u00f4\u017eu maxim\u00e1lne navrhn\u00fa\u0165 str\u00e1nku s podrobnos\u0165ami o produkte alebo svoj <a href=\"https:\/\/www.sellerlogic.com\/sk\/blog\/co-je-obchod-znacky-amazon-ako-si-vytvorit-vlastny-obchod-na-amazone\/\">Brand Store<\/a>. Ale aj v tom m\u00f4\u017eu pom\u00f4c\u0165 typy z\u00e1kazn\u00edkov. V\u00fdhoda: Tlak na \u010das, ak\u00fd panuje v predajnom rozhovore, odpad\u00e1.<\/p><p class=\"theme-wp-block gb-responsive-471374-identifier\">Pod\u013ea DISC modelu sa daj\u00fa najm\u00e4 \u0161tyri tendencie identifikova\u0165: dominantn\u00e9, iniciat\u00edvne, stabiln\u00e9 a svedomit\u00e9 typy z\u00e1kazn\u00edkov. V maloobchode aj v online obchode by mali predajcovia vynikn\u00fa\u0165 nielen s v\u00fdhodami a funkciami produktu, ale aj s \u00fadajmi a faktami a dobr\u00fdm rozpr\u00e1van\u00edm pr\u00edbehov.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-860087-identifier\">\u010casto kladen\u00e9 ot\u00e1zky<\/h3><div class=\"theme-wp-block schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1730823364918\"><strong class=\"schema-faq-question\"><strong>Ako typy z\u00e1kazn\u00edkov\/skupiny z\u00e1kazn\u00edkov existuj\u00fa?<\/strong><\/strong> <p class=\"schema-faq-answer\">Ke\u010f\u017ee nejde o presn\u00fa vedu, existuje ve\u013emi ve\u013ea r\u00f4znych typov z\u00e1kazn\u00edkov a spotrebite\u013esk\u00fdch typov. V maloobchode s\u00fa napr\u00edklad roz\u0161\u00edren\u00e9 koncepty pod\u013ea DISC modelu, ktor\u00e9 delia kupuj\u00facich do \u0161tyroch osobnost\u00ed: dominantn\u00fd, iniciat\u00edvny, stabiln\u00fd a svedomit\u00fd.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1730823386031\"><strong class=\"schema-faq-question\"><strong>\u010co sa rozumie pod pojmom \u201etyp z\u00e1kazn\u00edka\u201c?<\/strong><\/strong> <p class=\"schema-faq-answer\">\u010ci u\u017e typ z\u00e1kazn\u00edka alebo spotrebite\u013esk\u00fd typ: pr\u00edklady r\u00f4znych osobnost\u00ed kupuj\u00facich s\u00fa online hojne dostupn\u00e9. Z\u00e1kazn\u00edci s\u00fa pritom kategorizovan\u00ed na z\u00e1klade ur\u010dit\u00fdch spolo\u010dn\u00fdch znakov, spr\u00e1vania alebo potrieb. Znaky m\u00f4\u017eu by\u0165 napr\u00edklad vek, pohlavie alebo z\u00e1ujmy, v maloobchode s\u00fa v\u0161ak zvy\u010dajne rozhoduj\u00face psychografick\u00e9 a behavior\u00e1lne charakteristiky.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1730823403523\"><strong class=\"schema-faq-question\"><strong>Ako\u00fd je cie\u013e typovo vhodnej komunik\u00e1cie so z\u00e1kazn\u00edkmi?<\/strong><\/strong> <p class=\"schema-faq-answer\">Cie\u013eom typovo vhodnej komunik\u00e1cie so z\u00e1kazn\u00edkmi v maloobchode je \u010do najefekt\u00edvnej\u0161ie a naj\u00fa\u010dinnej\u0161ie usporiada\u0165 komunik\u00e1ciu a interakciu spolo\u010dnosti so svojimi z\u00e1kazn\u00edkmi. Prisp\u00f4soben\u00edm komunik\u00e1cie \u0161pecifick\u00fdm potreb\u00e1m, preferenci\u00e1m a spr\u00e1vaniu r\u00f4znych typov z\u00e1kazn\u00edkov m\u00f4\u017eu spolo\u010dnosti dosiahnu\u0165 viacero v\u00fdhod, ako je zv\u00fd\u0161enie predaja, vy\u0161\u0161ia lojalita z\u00e1kazn\u00edkov alebo spokojnej\u0161\u00ed z\u00e1kazn\u00edci.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1730823421484\"><strong class=\"schema-faq-question\"><strong>Ako sa rozli\u0161uj\u00fa z\u00e1kazn\u00edci?<\/strong><\/strong> <p class=\"schema-faq-answer\">To sa l\u00ed\u0161i od odvetvia k odvetviu a orientuje sa predov\u0161etk\u00fdm na to, ktor\u00e9 aspekty ovplyv\u0148uj\u00fa rozhodovanie z\u00e1kazn\u00edka o n\u00e1kupe. Typy z\u00e1kazn\u00edkov v kamennom maloobchode sa zvy\u010dajne klasifikuj\u00fa na z\u00e1klade ich spr\u00e1vania v poradenskom alebo predajnom rozhovore. DISC model je dobr\u00fdm prv\u00fdm orienta\u010dn\u00fdm bodom na pochopenie motiv\u00e1cie z\u00e1kazn\u00edkov.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1730823438648\"><strong class=\"schema-faq-question\"><strong>Ako sa m\u00e1m vysporiada\u0165 s nepr\u00edjemn\u00fdm\/otravn\u00fdm z\u00e1kazn\u00edkom?<\/strong><\/strong> <p class=\"schema-faq-answer\">Zaobch\u00e1dzanie s nepr\u00edjemn\u00fdm z\u00e1kazn\u00edkom v predaji si vy\u017eaduje trpezlivos\u0165, empatiu a profesion\u00e1lne komunika\u010dn\u00e9 zru\u010dnosti. Sna\u017ete sa v\u017edy situ\u00e1ciu upokoji\u0165 a n\u00e1js\u0165 uspokojiv\u00e9 rie\u0161enie. <br> \u2022 Zachovajte pokoj a nenechajte sa ovplyvni\u0165 n\u00e1ladou z\u00e1kazn\u00edka.<br> \u2022 Uk\u00e1\u017ete empatiu a porozumenie t\u00fdm, \u017ee sa postav\u00edte na perspekt\u00edvu z\u00e1kazn\u00edka.<br> \u2022 Zosta\u0148te vecn\u00ed a nec\u00ed\u0165te sa osobne dotknut\u00ed t\u00fdm, \u017ee sa zameriate na fakty.<br> \u2022 Stanovte hranice, ke\u010f sa z\u00e1kazn\u00edk stane ur\u00e1\u017eliv\u00fdm alebo ne\u00factiv\u00fdm, bez toho, aby ste sami emocion\u00e1lne reagovali.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1730823517788\"><strong class=\"schema-faq-question\"><strong>Ako\u00e9 4 typy z\u00e1kazn\u00edkov existuj\u00fa?<\/strong><\/strong> <p class=\"schema-faq-answer\">Pod\u013ea DISC modelu sa v maloobchode rozli\u0161uj\u00fa nasleduj\u00face \u0161tyri typy z\u00e1kazn\u00edkov: dominantn\u00fd, iniciat\u00edvny, stabiln\u00fd a svedomit\u00fd. V in\u00fdch kategoriz\u00e1ci\u00e1ch sa uv\u00e1dza aj viac, napr\u00edklad 6 typov z\u00e1kazn\u00edkov, medzi ktor\u00fdmi s\u00fa napr\u00edklad aj h\u00e1dav\u00ed \u013eudia. V psychol\u00f3gii v\u0161ak nie s\u00fa v\u017edy v\u0161etky tieto typy skuto\u010dne potvrden\u00e9.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1730823539298\"><strong class=\"schema-faq-question\"><strong>Ako\u00e9 typy spotrebite\u013eov existuj\u00fa?<\/strong><\/strong> <p class=\"schema-faq-answer\">Existuje cel\u00e1 rada vedeck\u00fdch a nevedeck\u00fdch typov spotrebite\u013eov. Pod\u013ea DISC modelu sa v maloobchode rozli\u0161uj\u00fa nasleduj\u00face \u0161tyri typy z\u00e1kazn\u00edkov: dominantn\u00fd, iniciat\u00edvny, stabiln\u00fd a svedomit\u00fd. V in\u00fdch typol\u00f3gi\u00e1ch z\u00e1kazn\u00edkov sa v\u0161ak uv\u00e1dzaj\u00fa aj osobnosti ako s\u0165a\u017eovate\u013e, stresovan\u00fd alebo skeptik.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1730823554451\"><strong class=\"schema-faq-question\"><strong>\u010co sa rozumie pod skupinami z\u00e1kazn\u00edkov?<\/strong><\/strong> <p class=\"schema-faq-answer\">Zvy\u010dajne sa pod skupinami z\u00e1kazn\u00edkov rozumie rovnak\u00e1 sch\u00e9ma ako pri typoch z\u00e1kazn\u00edkov. V maloobchode s\u00fa najm\u00e4 spr\u00e1vanie a psychologick\u00e9 charakteristiky rozhoduj\u00face pre kategoriz\u00e1ciu. Skupiny z\u00e1kazn\u00edkov m\u00f4\u017eu by\u0165 napr\u00edklad charakterizovan\u00e9 ur\u010dit\u00fdmi psychologick\u00fdmi vlastnos\u0165ami.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1730823584428\"><strong class=\"schema-faq-question\"><strong>Ako sa naz\u00fdvaj\u00fa d\u00f4le\u017eit\u00ed z\u00e1kazn\u00edci?<\/strong><\/strong> <p class=\"schema-faq-answer\">D\u00f4le\u017eit\u00ed z\u00e1kazn\u00edci sa \u010dasto ozna\u010duj\u00fa ako \u201ek\u013e\u00fa\u010dov\u00ed z\u00e1kazn\u00edci\u201c alebo anglicizmom \u201eKey Accounts\u201c. Tieto pojmy opisuj\u00fa z\u00e1kazn\u00edkov, ktor\u00ed s\u00fa pre spolo\u010dnos\u0165 obzvl\u00e1\u0161\u0165 cenn\u00ed a rozhoduj\u00faci pre obchodn\u00fd \u00faspech. Tak\u00edto z\u00e1kazn\u00edci maj\u00fa zvy\u010dajne v\u00fdznamn\u00fa k\u00fapnu silu, vysok\u00fd objem objedn\u00e1vok alebo ur\u010dit\u00fd strategick\u00fd v\u00fdznam.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1730823597997\"><strong class=\"schema-faq-question\"><strong>Ako m\u00f4\u017eu predajcovia na Amazone oslovi\u0165 r\u00f4zne typy z\u00e1kazn\u00edkov?<\/strong><\/strong> <p class=\"schema-faq-answer\">Aj ke\u010f na Amazone neexistuje tradi\u010dn\u00fd predajn\u00fd rozhovor, hraj\u00fa popis produktu, hodnotenia z\u00e1kazn\u00edkov a celkov\u00e9 pon\u00fakan\u00e9 z\u00e1kazn\u00edcke sk\u00fasenosti rozhoduj\u00facu \u00falohu pri budovan\u00ed spojenia s r\u00f4znymi typmi z\u00e1kazn\u00edkov. Predajcovia na Amazone m\u00f4\u017eu reagova\u0165 na r\u00f4zne DISC typy z\u00e1kazn\u00edkov t\u00fdm, \u017ee poskytn\u00fa jasn\u00e9 a presn\u00e9 inform\u00e1cie o produktoch, reaguj\u00fa na sp\u00e4tn\u00fa v\u00e4zbu z\u00e1kazn\u00edkov a pon\u00fakaj\u00fa vynikaj\u00faci z\u00e1kazn\u00edcky servis, ktor\u00fd posil\u0148uje d\u00f4veru z\u00e1kazn\u00edkov a cielene reaguje na ich potreby. Preto\u017ee dobr\u00fd z\u00e1kazn\u00edcky servis m\u00f4\u017ee ma\u0165 pozit\u00edvny vplyv na rozhodovanie o n\u00e1kupe. Interakcie pri hodnoteniach a recenzi\u00e1ch s\u00fa pritom obzvl\u00e1\u0161\u0165 d\u00f4le\u017eit\u00e9. D\u00e1vaj\u00fa z\u00e1kazn\u00edkom pocit, \u017ee s\u00fa vypo\u010dut\u00ed, a ukazuj\u00fa, \u017ee predajca reaguje na ich obavy a priania. Pozit\u00edvne odpovede m\u00f4\u017eu vies\u0165 k lojalite k zna\u010dke a nakoniec k \u010fal\u0161\u00edm n\u00e1kupom.<\/p> <\/div><\/div><p class=\"theme-wp-block gb-responsive-640621-identifier\"><span style=\"font-size:0.7em\" class=\"has-font-size\">Obr\u00e1zkov\u00e9 kredity v porad\u00ed obr\u00e1zkov: \u00a9 GamePixel \u2013 stock.adobe.com \/ \u00a9 Skyline Graphics \u2013 stock.adobe.com<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Pozna\u0165 svojich z\u00e1kazn\u00edkov je jednou z najd\u00f4le\u017eitej\u0161\u00edch \u00faloh na dlhej zozname ka\u017ed\u00e9ho predajcu. Preto\u017ee kto vie, ako sa potenci\u00e1lni kupuj\u00faci spr\u00e1vaj\u00fa a ako ich oslovi\u0165 a uspokoji\u0165, u\u017e vykonal d\u00f4le\u017eit\u00fa pr\u00e1cu na ceste k vysokej miere konverzie. Mnoh\u00e9 profesion\u00e1lne marketingov\u00e9 oddelenia si na tento \u00fa\u010del zabezpe\u010duj\u00fa vytvorenie tzv. person, aby zistili, ak\u00e9 vlastnosti, preferencie a<\/p>\n","protected":false},"author":3,"featured_media":68114,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sidebar_recommended_resources":{"data":[]},"sidebar_header_settings":{"hide_buttons":{"register":false}},"_use_new_theme":false,"inline_featured_image":false,"footnotes":""},"categories":[1482,1383],"tags":[],"class_list":["post-228087","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-predaj-na-amazone","category-tipy-a-triky"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Toto s\u00fa 4 d\u00f4le\u017eit\u00e9 typy z\u00e1kazn\u00edkov v maloobchode<\/title>\n<meta name=\"description\" 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V maloobchode s\u00fa napr\u00edklad roz\u0161\u00edren\u00e9 koncepty pod\u013ea DISC modelu, ktor\u00e9 delia kupuj\u00facich do \u0161tyroch osobnost\u00ed: dominantn\u00fd, iniciat\u00edvny, stabiln\u00fd a svedomit\u00fd.\",\"inLanguage\":\"sk-SK\"},\"inLanguage\":\"sk-SK\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823386031\",\"position\":2,\"url\":\"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823386031\",\"name\":\"\u010co sa mysl\u00ed pod pojmom \u201etyp z\u00e1kazn\u00edka\u201c?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"\u010ci u\u017e typ z\u00e1kazn\u00edka alebo spotrebite\u013esk\u00fd typ: pr\u00edklady r\u00f4znych osobnost\u00ed kupuj\u00facich s\u00fa online hojne dostupn\u00e9. Z\u00e1kazn\u00edci s\u00fa pritom kategorizovan\u00ed na z\u00e1klade ur\u010dit\u00fdch spolo\u010dn\u00fdch charakterist\u00edk, spr\u00e1vania alebo potrieb. Charakteristiky m\u00f4\u017eu by\u0165 napr\u00edklad vek, pohlavie alebo z\u00e1ujmy, v maloobchode s\u00fa v\u0161ak zvy\u010dajne rozhoduj\u00face psychografick\u00e9 a behavior\u00e1lne charakteristiky.\",\"inLanguage\":\"sk-SK\"},\"inLanguage\":\"sk-SK\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823403523\",\"position\":3,\"url\":\"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823403523\",\"name\":\"Ak\u00fd je cie\u013e pr\u00edstupu k z\u00e1kazn\u00edkom pod\u013ea typov?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Cie\u013eom pr\u00edstupu k z\u00e1kazn\u00edkom pod\u013ea typov v maloobchode je \u010do najefekt\u00edvnej\u0161ie a naj\u00fa\u010dinnej\u0161ie usporiada\u0165 komunik\u00e1ciu a interakciu spolo\u010dnosti so svojimi z\u00e1kazn\u00edkmi. 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DISC model je dobr\u00fdm prv\u00fdm orienta\u010dn\u00fdm bodom na pochopenie motiv\u00e1cie z\u00e1kazn\u00edkov.\",\"inLanguage\":\"sk-SK\"},\"inLanguage\":\"sk-SK\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823438648\",\"position\":5,\"url\":\"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823438648\",\"name\":\"Ako sa m\u00e1m vysporiada\u0165 s nepr\u00edjemn\u00fdm\/otravn\u00fdm z\u00e1kazn\u00edkom?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Zaobch\u00e1dzanie s nepr\u00edjemn\u00fdm z\u00e1kazn\u00edkom v predaji si vy\u017eaduje trpezlivos\u0165, empatiu a profesion\u00e1lne komunika\u010dn\u00e9 zru\u010dnosti. Sna\u017ete sa v\u017edy situ\u00e1ciu upokoji\u0165 a n\u00e1js\u0165 uspokojiv\u00e9 rie\u0161enie. <br\/> \u2022 Zachovajte pokoj a nenechajte sa ovplyvni\u0165 n\u00e1ladou z\u00e1kazn\u00edka.<br\/> \u2022 Uk\u00e1\u017ete empatiu a porozumenie t\u00fdm, \u017ee sa postav\u00edte na perspekt\u00edvu z\u00e1kazn\u00edka.<br\/> \u2022 Zosta\u0148te vecn\u00ed a nec\u00ed\u0165te sa osobne dotknut\u00ed t\u00fdm, \u017ee sa zameriate na fakty.<br\/> \u2022 Stanovte hranice, ke\u010f sa z\u00e1kazn\u00edk stane ur\u00e1\u017eliv\u00fdm alebo ne\u00factiv\u00fdm, bez toho, aby ste sami emocion\u00e1lne reagovali.\",\"inLanguage\":\"sk-SK\"},\"inLanguage\":\"sk-SK\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823517788\",\"position\":6,\"url\":\"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823517788\",\"name\":\"Ako 4 typy z\u00e1kazn\u00edkov existuj\u00fa?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Pod\u013ea DISC modelu sa v maloobchode rozli\u0161uj\u00fa nasleduj\u00face \u0161tyri typy z\u00e1kazn\u00edkov: dominantn\u00fd, iniciat\u00edvny, stabiln\u00fd a svedomit\u00fd. V in\u00fdch kategoriz\u00e1ci\u00e1ch sa uv\u00e1dza aj viac, napr\u00edklad 6 typov z\u00e1kazn\u00edkov, medzi ktor\u00fdmi s\u00fa napr\u00edklad aj h\u00e1dav\u00ed \u013eudia. V psychol\u00f3gii v\u0161ak nie s\u00fa v\u017edy v\u0161etky tieto typy skuto\u010dne potvrden\u00e9.\",\"inLanguage\":\"sk-SK\"},\"inLanguage\":\"sk-SK\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823539298\",\"position\":7,\"url\":\"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823539298\",\"name\":\"Ako typy spotrebite\u013eov existuj\u00fa?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Existuje cel\u00e1 rada vedeck\u00fdch a nevedeck\u00fdch typov spotrebite\u013eov. Pod\u013ea DISC modelu sa v maloobchode rozli\u0161uj\u00fa nasleduj\u00face \u0161tyri typy z\u00e1kazn\u00edkov: dominantn\u00fd, iniciat\u00edvny, stabiln\u00fd a svedomit\u00fd. V in\u00fdch typol\u00f3gi\u00e1ch z\u00e1kazn\u00edkov sa v\u0161ak uv\u00e1dzaj\u00fa aj osobnosti ako s\u0165a\u017eovate\u013e, stresovan\u00fd alebo skeptik.\",\"inLanguage\":\"sk-SK\"},\"inLanguage\":\"sk-SK\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823554451\",\"position\":8,\"url\":\"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823554451\",\"name\":\"\u010co sa rozumie pod skupinami z\u00e1kazn\u00edkov?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Zvy\u010dajne sa pod skupinami z\u00e1kazn\u00edkov rozumie rovnak\u00e1 sch\u00e9ma ako pri typoch z\u00e1kazn\u00edkov. V maloobchode s\u00fa najm\u00e4 spr\u00e1vanie a psychologick\u00e9 charakteristiky rozhoduj\u00face pre kategoriz\u00e1ciu. Skupiny z\u00e1kazn\u00edkov m\u00f4\u017eu by\u0165 napr\u00edklad charakterizovan\u00e9 ur\u010dit\u00fdmi psychologick\u00fdmi vlastnos\u0165ami.\",\"inLanguage\":\"sk-SK\"},\"inLanguage\":\"sk-SK\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823584428\",\"position\":9,\"url\":\"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823584428\",\"name\":\"Ako sa naz\u00fdvaj\u00fa d\u00f4le\u017eit\u00ed z\u00e1kazn\u00edci?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"D\u00f4le\u017eit\u00ed z\u00e1kazn\u00edci sa \u010dasto ozna\u010duj\u00fa ako \u201ek\u013e\u00fa\u010dov\u00ed z\u00e1kazn\u00edci\u201c alebo anglicizmom \u201eKey Accounts\u201c. Tieto pojmy opisuj\u00fa z\u00e1kazn\u00edkov, ktor\u00ed s\u00fa pre spolo\u010dnos\u0165 obzvl\u00e1\u0161\u0165 cenn\u00ed a rozhoduj\u00faci pre obchodn\u00fd \u00faspech. Tak\u00edto z\u00e1kazn\u00edci maj\u00fa zvy\u010dajne v\u00fdznamn\u00fa k\u00fapnu silu, vysok\u00fd objem objedn\u00e1vok alebo ur\u010dit\u00fd strategick\u00fd v\u00fdznam.\",\"inLanguage\":\"sk-SK\"},\"inLanguage\":\"sk-SK\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823597997\",\"position\":10,\"url\":\"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823597997\",\"name\":\"Ako m\u00f4\u017eu predajcovia na Amazone oslovi\u0165 r\u00f4zne typy z\u00e1kazn\u00edkov?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Aj ke\u010f na Amazone neexistuje tradi\u010dn\u00fd predajn\u00fd rozhovor, hraj\u00fa popis produktu, hodnotenia z\u00e1kazn\u00edkov a celkov\u00e9 pon\u00fakan\u00e9 z\u00e1kazn\u00edcke sk\u00fasenosti rozhoduj\u00facu \u00falohu pri budovan\u00ed spojenia s r\u00f4znymi typmi z\u00e1kazn\u00edkov. 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Bals","image":{"@type":"ImageObject","inLanguage":"sk-SK","@id":"https:\/\/www.sellerlogic.com\/sk\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/f66c2fa28ffffc1815e382c30ffecce09f361bdd90c781e97147182b2b1f62e6?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/f66c2fa28ffffc1815e382c30ffecce09f361bdd90c781e97147182b2b1f62e6?s=96&d=mm&r=g","caption":"Robin Bals"},"description":"Robin Bals has been a content author in the fields of Amazon, e-commerce, and tech for many years. Since 2019, he has been part of the SELLERLOGIC team and has made it his mission to communicate complex topics in an understandable and engaging way. With a feel for relevant trends and a clear writing style, he makes sophisticated content accessible to a broad audience.","sameAs":["https:\/\/www.linkedin.com\/in\/robin-bals-b4599b182\/"],"url":"https:\/\/www.sellerlogic.com\/sk\/blog\/author\/robinbals\/"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823364918","position":1,"url":"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823364918","name":"Ak\u00e9 typy z\u00e1kazn\u00edkov\/z\u00e1kazn\u00edckych skup\u00edn existuj\u00fa?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Ke\u010f\u017ee nejde o presn\u00fa vedu, existuje ve\u013emi ve\u013ea r\u00f4znych typov z\u00e1kazn\u00edkov a spotrebite\u013esk\u00fdch typov. V maloobchode s\u00fa napr\u00edklad roz\u0161\u00edren\u00e9 koncepty pod\u013ea DISC modelu, ktor\u00e9 delia kupuj\u00facich do \u0161tyroch osobnost\u00ed: dominantn\u00fd, iniciat\u00edvny, stabiln\u00fd a svedomit\u00fd.","inLanguage":"sk-SK"},"inLanguage":"sk-SK"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823386031","position":2,"url":"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823386031","name":"\u010co sa mysl\u00ed pod pojmom \u201etyp z\u00e1kazn\u00edka\u201c?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"\u010ci u\u017e typ z\u00e1kazn\u00edka alebo spotrebite\u013esk\u00fd typ: pr\u00edklady r\u00f4znych osobnost\u00ed kupuj\u00facich s\u00fa online hojne dostupn\u00e9. Z\u00e1kazn\u00edci s\u00fa pritom kategorizovan\u00ed na z\u00e1klade ur\u010dit\u00fdch spolo\u010dn\u00fdch charakterist\u00edk, spr\u00e1vania alebo potrieb. Charakteristiky m\u00f4\u017eu by\u0165 napr\u00edklad vek, pohlavie alebo z\u00e1ujmy, v maloobchode s\u00fa v\u0161ak zvy\u010dajne rozhoduj\u00face psychografick\u00e9 a behavior\u00e1lne charakteristiky.","inLanguage":"sk-SK"},"inLanguage":"sk-SK"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823403523","position":3,"url":"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823403523","name":"Ak\u00fd je cie\u013e pr\u00edstupu k z\u00e1kazn\u00edkom pod\u013ea typov?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Cie\u013eom pr\u00edstupu k z\u00e1kazn\u00edkom pod\u013ea typov v maloobchode je \u010do najefekt\u00edvnej\u0161ie a naj\u00fa\u010dinnej\u0161ie usporiada\u0165 komunik\u00e1ciu a interakciu spolo\u010dnosti so svojimi z\u00e1kazn\u00edkmi. Prisp\u00f4soben\u00edm pr\u00edstupu \u0161pecifick\u00fdm potreb\u00e1m, preferenci\u00e1m a spr\u00e1vaniu r\u00f4znych typov z\u00e1kazn\u00edkov m\u00f4\u017eu spolo\u010dnosti dosiahnu\u0165 nieko\u013eko v\u00fdhod, ako je zv\u00fd\u0161enie predaja, vy\u0161\u0161ia lojalita z\u00e1kazn\u00edkov alebo spokojnej\u0161\u00ed z\u00e1kazn\u00edci.","inLanguage":"sk-SK"},"inLanguage":"sk-SK"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823421484","position":4,"url":"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823421484","name":"Ako sa rozli\u0161uj\u00fa z\u00e1kazn\u00edci?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"To sa l\u00ed\u0161i od odvetvia k odvetviu a orientuje sa predov\u0161etk\u00fdm na to, ak\u00e9 aspekty ovplyv\u0148uj\u00fa rozhodovanie z\u00e1kazn\u00edka o n\u00e1kupe. Typy z\u00e1kazn\u00edkov v kamennom maloobchode sa zvy\u010dajne klasifikuj\u00fa na z\u00e1klade ich spr\u00e1vania v poradenskom alebo predajnom rozhovore. DISC model je dobr\u00fdm prv\u00fdm orienta\u010dn\u00fdm bodom na pochopenie motiv\u00e1cie z\u00e1kazn\u00edkov.","inLanguage":"sk-SK"},"inLanguage":"sk-SK"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823438648","position":5,"url":"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823438648","name":"Ako sa m\u00e1m vysporiada\u0165 s nepr\u00edjemn\u00fdm\/otravn\u00fdm z\u00e1kazn\u00edkom?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Zaobch\u00e1dzanie s nepr\u00edjemn\u00fdm z\u00e1kazn\u00edkom v predaji si vy\u017eaduje trpezlivos\u0165, empatiu a profesion\u00e1lne komunika\u010dn\u00e9 zru\u010dnosti. Sna\u017ete sa v\u017edy situ\u00e1ciu upokoji\u0165 a n\u00e1js\u0165 uspokojiv\u00e9 rie\u0161enie. <br\/> \u2022 Zachovajte pokoj a nenechajte sa ovplyvni\u0165 n\u00e1ladou z\u00e1kazn\u00edka.<br\/> \u2022 Uk\u00e1\u017ete empatiu a porozumenie t\u00fdm, \u017ee sa postav\u00edte na perspekt\u00edvu z\u00e1kazn\u00edka.<br\/> \u2022 Zosta\u0148te vecn\u00ed a nec\u00ed\u0165te sa osobne dotknut\u00ed t\u00fdm, \u017ee sa zameriate na fakty.<br\/> \u2022 Stanovte hranice, ke\u010f sa z\u00e1kazn\u00edk stane ur\u00e1\u017eliv\u00fdm alebo ne\u00factiv\u00fdm, bez toho, aby ste sami emocion\u00e1lne reagovali.","inLanguage":"sk-SK"},"inLanguage":"sk-SK"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823517788","position":6,"url":"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823517788","name":"Ako 4 typy z\u00e1kazn\u00edkov existuj\u00fa?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Pod\u013ea DISC modelu sa v maloobchode rozli\u0161uj\u00fa nasleduj\u00face \u0161tyri typy z\u00e1kazn\u00edkov: dominantn\u00fd, iniciat\u00edvny, stabiln\u00fd a svedomit\u00fd. V in\u00fdch kategoriz\u00e1ci\u00e1ch sa uv\u00e1dza aj viac, napr\u00edklad 6 typov z\u00e1kazn\u00edkov, medzi ktor\u00fdmi s\u00fa napr\u00edklad aj h\u00e1dav\u00ed \u013eudia. V psychol\u00f3gii v\u0161ak nie s\u00fa v\u017edy v\u0161etky tieto typy skuto\u010dne potvrden\u00e9.","inLanguage":"sk-SK"},"inLanguage":"sk-SK"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823539298","position":7,"url":"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823539298","name":"Ako typy spotrebite\u013eov existuj\u00fa?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Existuje cel\u00e1 rada vedeck\u00fdch a nevedeck\u00fdch typov spotrebite\u013eov. Pod\u013ea DISC modelu sa v maloobchode rozli\u0161uj\u00fa nasleduj\u00face \u0161tyri typy z\u00e1kazn\u00edkov: dominantn\u00fd, iniciat\u00edvny, stabiln\u00fd a svedomit\u00fd. V in\u00fdch typol\u00f3gi\u00e1ch z\u00e1kazn\u00edkov sa v\u0161ak uv\u00e1dzaj\u00fa aj osobnosti ako s\u0165a\u017eovate\u013e, stresovan\u00fd alebo skeptik.","inLanguage":"sk-SK"},"inLanguage":"sk-SK"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823554451","position":8,"url":"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823554451","name":"\u010co sa rozumie pod skupinami z\u00e1kazn\u00edkov?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Zvy\u010dajne sa pod skupinami z\u00e1kazn\u00edkov rozumie rovnak\u00e1 sch\u00e9ma ako pri typoch z\u00e1kazn\u00edkov. V maloobchode s\u00fa najm\u00e4 spr\u00e1vanie a psychologick\u00e9 charakteristiky rozhoduj\u00face pre kategoriz\u00e1ciu. Skupiny z\u00e1kazn\u00edkov m\u00f4\u017eu by\u0165 napr\u00edklad charakterizovan\u00e9 ur\u010dit\u00fdmi psychologick\u00fdmi vlastnos\u0165ami.","inLanguage":"sk-SK"},"inLanguage":"sk-SK"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823584428","position":9,"url":"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823584428","name":"Ako sa naz\u00fdvaj\u00fa d\u00f4le\u017eit\u00ed z\u00e1kazn\u00edci?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"D\u00f4le\u017eit\u00ed z\u00e1kazn\u00edci sa \u010dasto ozna\u010duj\u00fa ako \u201ek\u013e\u00fa\u010dov\u00ed z\u00e1kazn\u00edci\u201c alebo anglicizmom \u201eKey Accounts\u201c. Tieto pojmy opisuj\u00fa z\u00e1kazn\u00edkov, ktor\u00ed s\u00fa pre spolo\u010dnos\u0165 obzvl\u00e1\u0161\u0165 cenn\u00ed a rozhoduj\u00faci pre obchodn\u00fd \u00faspech. Tak\u00edto z\u00e1kazn\u00edci maj\u00fa zvy\u010dajne v\u00fdznamn\u00fa k\u00fapnu silu, vysok\u00fd objem objedn\u00e1vok alebo ur\u010dit\u00fd strategick\u00fd v\u00fdznam.","inLanguage":"sk-SK"},"inLanguage":"sk-SK"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823597997","position":10,"url":"https:\/\/www.sellerlogic.com\/sk\/blog\/najdolezitejsie-typy-zakaznikov-v-maloobchode-a-ako-splnit-ich-potreby\/#faq-question-1730823597997","name":"Ako m\u00f4\u017eu predajcovia na Amazone oslovi\u0165 r\u00f4zne typy z\u00e1kazn\u00edkov?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Aj ke\u010f na Amazone neexistuje tradi\u010dn\u00fd predajn\u00fd rozhovor, hraj\u00fa popis produktu, hodnotenia z\u00e1kazn\u00edkov a celkov\u00e9 pon\u00fakan\u00e9 z\u00e1kazn\u00edcke sk\u00fasenosti rozhoduj\u00facu \u00falohu pri budovan\u00ed spojenia s r\u00f4znymi typmi z\u00e1kazn\u00edkov. Predajcovia na Amazone m\u00f4\u017eu reagova\u0165 na r\u00f4zne DISC typy z\u00e1kazn\u00edkov t\u00fdm, \u017ee poskytn\u00fa jasn\u00e9 a presn\u00e9 inform\u00e1cie o produktoch, reaguj\u00fa na sp\u00e4tn\u00fa v\u00e4zbu z\u00e1kazn\u00edkov a pon\u00fakaj\u00fa vynikaj\u00faci z\u00e1kazn\u00edcky servis, ktor\u00fd posil\u0148uje d\u00f4veru z\u00e1kazn\u00edkov a cielene reaguje na ich potreby. Preto\u017ee dobr\u00fd z\u00e1kazn\u00edcky servis m\u00f4\u017ee ma\u0165 pozit\u00edvny vplyv na rozhodovanie o n\u00e1kupe. Interakcie pri hodnoteniach a recenzi\u00e1ch s\u00fa pritom obzvl\u00e1\u0161\u0165 d\u00f4le\u017eit\u00e9. D\u00e1vaj\u00fa z\u00e1kazn\u00edkom pocit, \u017ee s\u00fa vypo\u010dut\u00ed, a ukazuj\u00fa, \u017ee predajca reaguje na ich obavy a priania. Pozit\u00edvne odpovede m\u00f4\u017eu vies\u0165 k lojalite k zna\u010dke a nakoniec k \u010fal\u0161\u00edm n\u00e1kupom.","inLanguage":"sk-SK"},"inLanguage":"sk-SK"}]}},"_links":{"self":[{"href":"https:\/\/www.sellerlogic.com\/sk\/wp-json\/wp\/v2\/posts\/228087","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sellerlogic.com\/sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sellerlogic.com\/sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sellerlogic.com\/sk\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sellerlogic.com\/sk\/wp-json\/wp\/v2\/comments?post=228087"}],"version-history":[{"count":0,"href":"https:\/\/www.sellerlogic.com\/sk\/wp-json\/wp\/v2\/posts\/228087\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sellerlogic.com\/sk\/wp-json\/wp\/v2\/media\/68114"}],"wp:attachment":[{"href":"https:\/\/www.sellerlogic.com\/sk\/wp-json\/wp\/v2\/media?parent=228087"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sellerlogic.com\/sk\/wp-json\/wp\/v2\/categories?post=228087"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sellerlogic.com\/sk\/wp-json\/wp\/v2\/tags?post=228087"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}