{"id":228063,"date":"2021-04-12T12:38:12","date_gmt":"2021-04-12T12:38:12","guid":{"rendered":"https:\/\/127.0.0.1\/wiki\/amazon-chargeback\/"},"modified":"2021-04-12T12:38:12","modified_gmt":"2021-04-12T12:38:12","slug":"amazon-chargeback","status":"publish","type":"theme_wiki","link":"https:\/\/www.sellerlogic.com\/sk\/wiki\/amazon-chargeback\/","title":{"rendered":"Amazon Chargeback"},"content":{"rendered":"<h2 class=\"theme-wp-block wp-block-heading gb-responsive-740901-identifier\">Ak\u00fd je proces chargebacku na Amazone?<\/h2><div class=\"wp-block-image desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-593848-identifier\"><figure class=\"theme-wp-block alignright size-large is-resized\"><img decoding=\"async\" width=\"844\" height=\"844\" src=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/04\/23142604\/chargeback-kreditkarte-frist-amazon-844x844.jpeg\" alt=\"chargeback kreditn\u00e1 karta lehota amazon\" class=\"wp-image-9502\" style=\"width:345px;height:345px\" srcset=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/04\/23142604\/chargeback-kreditkarte-frist-amazon-407x407.jpeg 407w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/04\/23142604\/chargeback-kreditkarte-frist-amazon-768x768.jpeg 768w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/04\/23142604\/chargeback-kreditkarte-frist-amazon-844x844.jpeg 844w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/04\/23142604\/chargeback-kreditkarte-frist-amazon-1536x1536.jpeg 1536w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/04\/23142604\/chargeback-kreditkarte-frist-amazon-2048x2048.jpeg 2048w\" sizes=\"(max-width: 844px) 100vw, 844px\" \/><\/figure><\/div><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-830517-identifier\">Amazon ozna\u010duje proces chargebacku ako vym\u00e1hanie platby kreditnou kartou zo strany dr\u017eite\u013ea karty, zn\u00e1me tie\u017e ako zvr\u00e1tenie platby kreditnou kartou v nem\u010dine. K tomu m\u00f4\u017ee d\u00f4js\u0165 napr\u00edklad v pr\u00edpadoch ch\u00fdb, ako s\u00fa dvojit\u00e9 poplatky. Spotrebitelia m\u00f4\u017eu tie\u017e po\u017eiada\u0165 o zvr\u00e1tenie platby, ak produkty nedorazili alebo ak bola kreditn\u00e1 karta zneu\u017eit\u00e1 tret\u00edmi stranami. Obe, predajcovia aj dod\u00e1vatelia, m\u00f4\u017eu by\u0165 ovplyvnen\u00ed pr\u00edpadom chargebacku na Amazone.<\/p><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-61418-identifier\">Na rozdiel od pr\u00edpadu z\u00e1ruky A-to-Z, kupuj\u00faci nekontaktuje predajcu na trhu ani Amazon. Pri procese chargebacku kontaktuj\u00fa priamo svoju banku, od ktorej dostali kreditn\u00fa kartu. Tam m\u00f4\u017eu iniciova\u0165 proces bu\u010f online, alebo prostredn\u00edctvom formul\u00e1ra na chargeback pre objedn\u00e1vku na Amazone. Banka tie\u017e rozhoduje, \u010di \u017eiados\u0165 prijme alebo zamietne.<\/p><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-76836-identifier\">Aby sa rozhodlo, \u010di bude refund\u00e1cia vydan\u00e1, banka kontaktuje Amazon v procese chargebacku a po\u017eaduje potrebn\u00e9 inform\u00e1cie. Ak ide o n\u00e1kup na trhu, Amazon zase kontaktuje predajcu. Preto nie je mo\u017en\u00e9 jednoducho po\u017eadova\u0165 chargeback; tak\u00e1to \u017eiados\u0165 od z\u00e1kazn\u00edka mus\u00ed by\u0165 od\u00f4vodnen\u00e1.<\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-12559-identifier\">Ak\u00fd je spr\u00e1vny sp\u00f4sob, ako zaobch\u00e1dza\u0165 s pr\u00edpadom chargebacku na Amazone?<\/h2><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-614479-identifier\">Ak z\u00e1kazn\u00edk iniciuje proces chargebacku pre objedn\u00e1vku cez Amazon, v\u017edy to znamen\u00e1 n\u00e1mahu pre dotknut\u00e9ho predajcu. Ak dostan\u00fa e-mail s po\u017eiadavkou na \u010fal\u0161ie inform\u00e1cie, v podstate maj\u00fa dve mo\u017enosti, ako reagova\u0165:<\/p><div class=\"theme-block-list\"><ol class=\"theme-wp-block wp-block-list gb-responsive-331922-identifier\"><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-633215-identifier\">M\u00f4\u017eu okam\u017eite iniciova\u0165 refund\u00e1ciu poplatku za kreditn\u00fa kartu. To m\u00f4\u017ee by\u0165 u\u017eito\u010dn\u00e9 v pr\u00edpadoch, ke\u010f je situ\u00e1cia jasn\u00e1, napr\u00edklad ke\u010f tovar nikdy nedorazil k z\u00e1kazn\u00edkovi.<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-560197-identifier\">M\u00f4\u017eu poskytn\u00fa\u0165 v\u0161etky potrebn\u00e9 inform\u00e1cie na presk\u00famanie procesu chargebacku. Amazon potom tieto inform\u00e1cie post\u00fapi banke dr\u017eite\u013ea kreditnej karty.<\/li><\/ol><\/div><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-262855-identifier\">Je tie\u017e d\u00f4le\u017eit\u00e9, aby predajcovia a dod\u00e1vatelia vedeli, ke\u010f sa zaoberaj\u00fa chargebackmi kreditn\u00fdch kariet: Lehota uveden\u00e1 spolo\u010dnos\u0165ou Amazon v notifika\u010dnom e-maile pre iniciovan\u00fd proces chargebacku mus\u00ed by\u0165 striktne dodr\u017ean\u00e1.<\/p><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-119148-identifier\">Ak nie s\u00fa uveden\u00e9 \u017eiadne lehoty, predajcovia by mali reagova\u0165 do jeden\u00e1stich kalend\u00e1rnych dn\u00ed \u2013 bu\u010f prostredn\u00edctvom Seller Central, alebo v odpovedi na notifika\u010dn\u00fd e-mail. Ak predajcovia nereaguj\u00fa na pr\u00edpad chargebacku na Amazone, \u017eiados\u0165 z\u00e1kazn\u00edka je zvy\u010dajne schv\u00e1len\u00e1.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-284126-identifier\">Ako m\u00f4\u017eu predajcovia poskytn\u00fa\u0165 potrebn\u00e9 inform\u00e1cie?<\/h3><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-238807-identifier\">Ak predajcovia nechc\u00fa okam\u017eite iniciova\u0165 refund\u00e1ciu, musia poskytn\u00fa\u0165 potrebn\u00e9 inform\u00e1cie pre proces chargebacku spolo\u010dnosti Amazon. M\u00f4\u017eu to urobi\u0165 bu\u010f prostredn\u00edctvom Seller Central, alebo odpovedan\u00edm na notifika\u010dn\u00fd e-mail.<\/p><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-794011-identifier\">V\u0161etky pr\u00edpady chargebacku na Amazone sa daj\u00fa n\u00e1js\u0165 v Seller Central v ponuke &#8220;V\u00fdkon&#8221;. Iba Amazon m\u00e1 pr\u00edstup k odpovedi zaznamenanej tu predajcom. Nasleduj\u00face inform\u00e1cie by mali poskytn\u00fa\u0165 predajcovia:<\/p><div class=\"theme-block-list\"><ul class=\"theme-wp-block wp-block-list gb-responsive-152817-identifier\"><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-236774-identifier\">stav transakcie,<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-427419-identifier\">popis produktu,<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-44807-identifier\">d\u00e1tum odoslania,<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-820720-identifier\">met\u00f3da odoslania (<a href=\"https:\/\/www.sellerlogic.com\/sk\/blog\/brexit-amazon-fba-zastavuje-prevody-zasob-medzi-eu-a-spojenym-kralovstvom-tu-je-to-co-mozu-obchodnici-urobit\/\" target=\"_blank\" rel=\"noreferrer noopener\">FBA<\/a>, FBM, at\u010f.),<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-835904-identifier\">inform\u00e1cie o sledovan\u00ed (napr. \u010d\u00edslo sledovania),<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-153348-identifier\">ak je to relevantn\u00e9, \u010fal\u0161ie inform\u00e1cie o produkte alebo polo\u017eke, ako s\u00fa fotografie alebo z\u00e1znamy o pou\u017e\u00edvan\u00ed digit\u00e1lnej slu\u017eby.<\/li><\/ul><\/div><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-444148-identifier\">Ak u\u017e do\u0161lo k kontaktu so z\u00e1kazn\u00edkom oh\u013eadom tejto objedn\u00e1vky, m\u00f4\u017ee by\u0165 u\u017eito\u010dn\u00e9 post\u00fapi\u0165 t\u00fato kore\u0161pondenciu aj spolo\u010dnosti Amazon. N\u00e1sledne zamestnanec Amazonu priprav\u00ed pr\u00edpad a potom post\u00fapi inform\u00e1cie banke zodpovednej za proces chargebacku kreditnej karty. Amazon s\u00e1m nerozhoduje o z\u00e1konnosti.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-827986-identifier\">\u00da\u010dtuje Amazon poplatok za chargeback?<\/h3><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-148621-identifier\">Ak predajcovia s\u00fahlasia s chargebackom alebo iniciuj\u00fa refund\u00e1ciu, nevznikaj\u00fa \u017eiadne \u010fal\u0161ie n\u00e1klady. Av\u0161ak, ak predajcovia napadn\u00fa pr\u00edpad chargebacku, Amazon \u00fa\u010dtuje poplatok 20 eur za spr\u00e1vu procesu. Tento poplatok sa odp\u00fa\u0161\u0165a iba v pr\u00edpade, \u017ee chargeback je kryt\u00fd politikou ochrany platieb Amazonu.<\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-653948-identifier\">Ako dlho trv\u00e1, k\u00fdm dostanete odpove\u010f na chargeback od Amazonu?<\/h2><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-139696-identifier\">Rovnako ako z\u00e1kazn\u00edk, aj predajca alebo dod\u00e1vate\u013e m\u00f4\u017ee \u010daka\u0165 na rozhodnutie banky po poskytnut\u00ed v\u0161etk\u00fdch inform\u00e1ci\u00ed. To m\u00f4\u017ee trva\u0165 a\u017e 90 dn\u00ed a v niektor\u00fdch zriedkav\u00fdch pr\u00edpadoch aj dlh\u0161ie. Av\u0161ak, predajcovia dostan\u00fa odpove\u010f od Amazonu oh\u013eadom procesu sp\u00e4tn\u00e9ho za\u00fa\u010dtovania iba v pr\u00edpade, \u017ee sp\u00e4tn\u00e9 za\u00fa\u010dtovanie bolo vykonan\u00e9 a s\u00fa finan\u010dne zodpovedn\u00ed. V tejto odpovedi sa tie\u017e dozvedia d\u00f4vod rozhodnutia.<\/p><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-264072-identifier\">Aj ke\u010f existuje mo\u017enos\u0165 odpoveda\u0165 na tento e-mail a predlo\u017ei\u0165 d\u00f4vody, pre\u010do bol \u00fa\u010det nespravodlivo za\u00fa\u010dtovan\u00fd, sk\u00fasenosti ukazuj\u00fa, \u017ee rozhodnutie banky zvy\u010dajne nie je zvratn\u00e9. Preto Amazon znovu presk\u00fama proces sp\u00e4tn\u00e9ho za\u00fa\u010dtovania iba v najzriedkavej\u0161\u00edch pr\u00edpadoch.<\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-294996-identifier\">Ak\u00e9 s\u00fa d\u00f4sledky procesu sp\u00e4tn\u00e9ho za\u00fa\u010dtovania pre predajcov?<\/h2><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-172859-identifier\">Strata pr\u00edjmov a mo\u017eno aj produktu je u\u017e dos\u0165 frustruj\u00faca; v niektor\u00fdch pr\u00edpadoch sp\u00e4tn\u00e9 za\u00fa\u010dtovanie kreditnej karty ovplyv\u0148uje aj v\u00fdkon predajcu a t\u00fdm nepriamo ovplyv\u0148uje \u0161ance na z\u00edskanie Buy Box alebo umiestnenie produktu vo v\u00fdsledkoch vyh\u013ead\u00e1vania. Ak d\u00f4jde k procesu sp\u00e4tn\u00e9ho za\u00fa\u010dtovania kreditnej karty cez Amazon, m\u00f4\u017ee to by\u0165 bu\u010f<\/p><div class=\"theme-block-list\"><ul class=\"theme-wp-block wp-block-list gb-responsive-38861-identifier\"><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-554943-identifier\">sp\u00e4tn\u00e9 za\u00fa\u010dtovanie s\u00favisiace s podvodom alebo<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-897950-identifier\">sp\u00e4tn\u00e9 za\u00fa\u010dtovanie s\u00favisiace so slu\u017ebou<\/li><\/ul><\/div><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-825325-identifier\">Prv\u00fd sa vyskytuje, ke\u010f kupuj\u00faci tvrd\u00ed, \u017ee nenak\u00fapil \u2013 napr\u00edklad, ak bola kreditn\u00e1 karta odcudzen\u00e1. T\u00e1to forma procesu sp\u00e4tn\u00e9ho za\u00fa\u010dtovania Amazonu nem\u00e1 negat\u00edvne \u00fa\u010dinky na v\u00fdkon predajcu.<\/p><p class=\"theme-wp-block is-style-default gb-responsive-349834-identifier\">Na druhej strane, sp\u00e4tn\u00e9 za\u00fa\u010dtovanie kreditnej karty s\u00favisiace so slu\u017ebou sa t\u00fdka transakci\u00ed, kde kupuj\u00faci potvrdzuje n\u00e1kup, ale informuje svoju finan\u010dn\u00fa in\u0161tit\u00faciu, \u017ee do\u0161lo k probl\u00e9mom, ako napr\u00edklad s chybn\u00fdmi polo\u017ekami. Amazon klasifikuje tento typ sp\u00e4tn\u00e9ho za\u00fa\u010dtovania ako chybu objedn\u00e1vky. Preto je d\u00f4le\u017eit\u00e9, aby <a href=\"https:\/\/www.sellerlogic.com\/sk\/resources\/wb-en-202002\/\">predajcovia sledovali mieru ch\u00fdb objedn\u00e1vok<\/a> \u2013 ide\u00e1lne by sa mala bl\u00ed\u017ei\u0165 k 0%.<\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-417842-identifier\">Ako m\u00f4\u017eu predajcovia a dod\u00e1vatelia predch\u00e1dza\u0165 sp\u00e4tn\u00e9mu za\u00fa\u010dtovaniu kreditn\u00fdch kariet?<\/h2><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-701015-identifier\">Je obzvl\u00e1\u0161\u0165 d\u00f4le\u017eit\u00e9, aby sa predajcovia vyh\u00fdbali procesom sp\u00e4tn\u00e9ho za\u00fa\u010dtovania \u010do najviac kv\u00f4li negat\u00edvnemu vplyvu na v\u00fdkon predajcu. Av\u0161ak, dod\u00e1vatelia maj\u00fa tie\u017e z\u00e1ujem minimalizova\u0165 po\u010det vr\u00e1ten\u00ed, ktor\u00e9 musia akceptova\u0165.<\/p><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-287297-identifier\">Aby sa minimalizovalo riziko, Amazon odpor\u00fa\u010da, aby predajcovia a dod\u00e1vatelia venovali pozornos\u0165 r\u00f4znym aspektom:<\/p><div class=\"theme-block-list\"><ul class=\"theme-wp-block wp-block-list gb-responsive-293538-identifier\"><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-953498-identifier\">Str\u00e1nka s podrobnos\u0165ami o produkte by mala by\u0165 \u010do najpodrobnej\u0161ia. \u010c\u00edm presnej\u0161ie z\u00e1kazn\u00edk vie, ako polo\u017eka vyzer\u00e1 a ak\u00e1 je jej funkcia, t\u00fdm ni\u017e\u0161ia je pravdepodobnos\u0165, \u017ee ju bude chcie\u0165 vr\u00e1ti\u0165.<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-474648-identifier\">Politiky predajcu t\u00fdkaj\u00face sa vr\u00e1tenia a refund\u00e1ci\u00ed by mali by\u0165 pre v\u0161etk\u00fdch z\u00e1kazn\u00edkov \u013eahko pr\u00edstupn\u00e9.<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-53750-identifier\">Z\u00e1kazn\u00edcke ot\u00e1zky by mali by\u0165 zodpovedan\u00e9 \u010do najr\u00fdchlej\u0161ie a orientovane na rie\u0161enie.<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-6011-identifier\">Pravdepodobnos\u0165 \u00faspe\u0161n\u00e9ho sporu v procese sp\u00e4tn\u00e9ho za\u00fa\u010dtovania Amazonu sa zvy\u0161uje, ak predajcovia m\u00f4\u017eu poskytn\u00fa\u0165 sledovacie \u010d\u00edslo a z\u00e1kazn\u00edk podp\u00edsal prevzatie tovaru.<\/li><\/ul><\/div><p class=\"theme-wp-block is-style-default desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-380937-identifier has-small-font-size\">Image credits in the order of the images: \u00a9 vector_v \u2013 stock.adobe.com<\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"","wiki_archive":[1979,1985],"class_list":["post-228063","theme_wiki","type-theme_wiki","status-publish","hentry","wiki_archive-amazon","wiki_archive-zakaznicka-podpora"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Proces sp\u00e4tn\u00e9ho za\u00fa\u010dtovania Amazonu \u2013 Na \u010do by mali predajcovia myslie\u0165<\/title>\n<meta name=\"description\" content=\"V procese sp\u00e4tn\u00e9ho za\u00fa\u010dtovania Amazonu m\u00f4\u017eu nespokojn\u00ed z\u00e1kazn\u00edci po\u017eiada\u0165 o vr\u00e1tenie pe\u0148az\u00ed na kreditnej karte. Toto je to, \u010do by mali vedie\u0165 dotknut\u00ed predajcovia.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sellerlogic.com\/sk\/wiki\/amazon-chargeback\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Proces sp\u00e4tn\u00e9ho za\u00fa\u010dtovania Amazonu \u2013 Na \u010do by mali predajcovia myslie\u0165\" \/>\n<meta property=\"og:description\" content=\"V procese sp\u00e4tn\u00e9ho za\u00fa\u010dtovania Amazonu m\u00f4\u017eu nespokojn\u00ed z\u00e1kazn\u00edci po\u017eiada\u0165 o vr\u00e1tenie pe\u0148az\u00ed na kreditnej karte. Toto je to, \u010do by mali vedie\u0165 dotknut\u00ed predajcovia.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sellerlogic.com\/sk\/wiki\/amazon-chargeback\/\" \/>\n<meta property=\"og:site_name\" content=\"SELLERLOGIC - Smarte Tools f\u00fcr Amazon-Seller\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SellerLogic\/\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.sellerlogic.com\/wp-content\/uploads\/2021\/04\/chargeback-kreditkarte-frist-amazon-844x844.jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@sellerlogic\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.sellerlogic.com\/sk\/wiki\/amazon-chargeback\/\",\"url\":\"https:\/\/www.sellerlogic.com\/sk\/wiki\/amazon-chargeback\/\",\"name\":\"Proces sp\u00e4tn\u00e9ho za\u00fa\u010dtovania Amazonu \u2013 Na \u010do by mali predajcovia myslie\u0165\",\"isPartOf\":{\"@id\":\"https:\/\/www.sellerlogic.com\/sk\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.sellerlogic.com\/sk\/wiki\/amazon-chargeback\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.sellerlogic.com\/sk\/wiki\/amazon-chargeback\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.sellerlogic.com\/wp-content\/uploads\/2021\/04\/chargeback-kreditkarte-frist-amazon-844x844.jpeg\",\"datePublished\":\"2021-04-12T12:38:12+00:00\",\"description\":\"V procese sp\u00e4tn\u00e9ho za\u00fa\u010dtovania Amazonu m\u00f4\u017eu nespokojn\u00ed z\u00e1kazn\u00edci po\u017eiada\u0165 o vr\u00e1tenie pe\u0148az\u00ed na kreditnej karte. Toto je to, \u010do by mali vedie\u0165 dotknut\u00ed predajcovia.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.sellerlogic.com\/sk\/wiki\/amazon-chargeback\/#breadcrumb\"},\"inLanguage\":\"sk-SK\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.sellerlogic.com\/sk\/wiki\/amazon-chargeback\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"sk-SK\",\"@id\":\"https:\/\/www.sellerlogic.com\/sk\/wiki\/amazon-chargeback\/#primaryimage\",\"url\":\"https:\/\/www.sellerlogic.com\/wp-content\/uploads\/2021\/04\/chargeback-kreditkarte-frist-amazon-844x844.jpeg\",\"contentUrl\":\"https:\/\/www.sellerlogic.com\/wp-content\/uploads\/2021\/04\/chargeback-kreditkarte-frist-amazon-844x844.jpeg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.sellerlogic.com\/sk\/wiki\/amazon-chargeback\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.sellerlogic.com\/sk\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Amazon Chargeback\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.sellerlogic.com\/sk\/#website\",\"url\":\"https:\/\/www.sellerlogic.com\/sk\/\",\"name\":\"SELLERLOGIC - Smarte Tools f\u00fcr Amazon-Seller\",\"description\":\"Intelligente Prozessoptimierung und Gewinnmaximierung\",\"publisher\":{\"@id\":\"https:\/\/www.sellerlogic.com\/sk\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.sellerlogic.com\/sk\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"sk-SK\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.sellerlogic.com\/sk\/#organization\",\"name\":\"SELLERLOGIC\",\"url\":\"https:\/\/www.sellerlogic.com\/sk\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"sk-SK\",\"@id\":\"https:\/\/www.sellerlogic.com\/sk\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/02134814\/Property-Logo-Main.svg\",\"contentUrl\":\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/02134814\/Property-Logo-Main.svg\",\"width\":184,\"height\":40,\"caption\":\"SELLERLOGIC\"},\"image\":{\"@id\":\"https:\/\/www.sellerlogic.com\/sk\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/SellerLogic\/\",\"https:\/\/x.com\/sellerlogic\",\"https:\/\/www.instagram.com\/sellerlogic\/\",\"https:\/\/www.linkedin.com\/company\/18402037\/\",\"https:\/\/www.youtube.com\/channel\/UC-gULUur-fNj08sprantKsQ\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Proces sp\u00e4tn\u00e9ho za\u00fa\u010dtovania Amazonu \u2013 Na \u010do by mali predajcovia myslie\u0165","description":"V procese sp\u00e4tn\u00e9ho za\u00fa\u010dtovania Amazonu m\u00f4\u017eu nespokojn\u00ed z\u00e1kazn\u00edci po\u017eiada\u0165 o vr\u00e1tenie pe\u0148az\u00ed na kreditnej karte. Toto je to, \u010do by mali vedie\u0165 dotknut\u00ed predajcovia.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.sellerlogic.com\/sk\/wiki\/amazon-chargeback\/","og_locale":"sk_SK","og_type":"article","og_title":"Proces sp\u00e4tn\u00e9ho za\u00fa\u010dtovania Amazonu \u2013 Na \u010do by mali predajcovia myslie\u0165","og_description":"V procese sp\u00e4tn\u00e9ho za\u00fa\u010dtovania Amazonu m\u00f4\u017eu nespokojn\u00ed z\u00e1kazn\u00edci po\u017eiada\u0165 o vr\u00e1tenie pe\u0148az\u00ed na kreditnej karte. Toto je to, \u010do by mali vedie\u0165 dotknut\u00ed predajcovia.","og_url":"https:\/\/www.sellerlogic.com\/sk\/wiki\/amazon-chargeback\/","og_site_name":"SELLERLOGIC - Smarte Tools f\u00fcr Amazon-Seller","article_publisher":"https:\/\/www.facebook.com\/SellerLogic\/","og_image":[{"url":"https:\/\/www.sellerlogic.com\/wp-content\/uploads\/2021\/04\/chargeback-kreditkarte-frist-amazon-844x844.jpeg","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@sellerlogic","twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.sellerlogic.com\/sk\/wiki\/amazon-chargeback\/","url":"https:\/\/www.sellerlogic.com\/sk\/wiki\/amazon-chargeback\/","name":"Proces sp\u00e4tn\u00e9ho za\u00fa\u010dtovania Amazonu \u2013 Na \u010do by mali predajcovia myslie\u0165","isPartOf":{"@id":"https:\/\/www.sellerlogic.com\/sk\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.sellerlogic.com\/sk\/wiki\/amazon-chargeback\/#primaryimage"},"image":{"@id":"https:\/\/www.sellerlogic.com\/sk\/wiki\/amazon-chargeback\/#primaryimage"},"thumbnailUrl":"https:\/\/www.sellerlogic.com\/wp-content\/uploads\/2021\/04\/chargeback-kreditkarte-frist-amazon-844x844.jpeg","datePublished":"2021-04-12T12:38:12+00:00","description":"V procese sp\u00e4tn\u00e9ho za\u00fa\u010dtovania Amazonu m\u00f4\u017eu nespokojn\u00ed z\u00e1kazn\u00edci po\u017eiada\u0165 o vr\u00e1tenie pe\u0148az\u00ed na kreditnej karte. Toto je to, \u010do by mali vedie\u0165 dotknut\u00ed predajcovia.","breadcrumb":{"@id":"https:\/\/www.sellerlogic.com\/sk\/wiki\/amazon-chargeback\/#breadcrumb"},"inLanguage":"sk-SK","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.sellerlogic.com\/sk\/wiki\/amazon-chargeback\/"]}]},{"@type":"ImageObject","inLanguage":"sk-SK","@id":"https:\/\/www.sellerlogic.com\/sk\/wiki\/amazon-chargeback\/#primaryimage","url":"https:\/\/www.sellerlogic.com\/wp-content\/uploads\/2021\/04\/chargeback-kreditkarte-frist-amazon-844x844.jpeg","contentUrl":"https:\/\/www.sellerlogic.com\/wp-content\/uploads\/2021\/04\/chargeback-kreditkarte-frist-amazon-844x844.jpeg"},{"@type":"BreadcrumbList","@id":"https:\/\/www.sellerlogic.com\/sk\/wiki\/amazon-chargeback\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.sellerlogic.com\/sk\/"},{"@type":"ListItem","position":2,"name":"Amazon Chargeback"}]},{"@type":"WebSite","@id":"https:\/\/www.sellerlogic.com\/sk\/#website","url":"https:\/\/www.sellerlogic.com\/sk\/","name":"SELLERLOGIC - Smarte Tools f\u00fcr Amazon-Seller","description":"Intelligente Prozessoptimierung und Gewinnmaximierung","publisher":{"@id":"https:\/\/www.sellerlogic.com\/sk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.sellerlogic.com\/sk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"sk-SK"},{"@type":"Organization","@id":"https:\/\/www.sellerlogic.com\/sk\/#organization","name":"SELLERLOGIC","url":"https:\/\/www.sellerlogic.com\/sk\/","logo":{"@type":"ImageObject","inLanguage":"sk-SK","@id":"https:\/\/www.sellerlogic.com\/sk\/#\/schema\/logo\/image\/","url":"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/02134814\/Property-Logo-Main.svg","contentUrl":"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/02134814\/Property-Logo-Main.svg","width":184,"height":40,"caption":"SELLERLOGIC"},"image":{"@id":"https:\/\/www.sellerlogic.com\/sk\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/SellerLogic\/","https:\/\/x.com\/sellerlogic","https:\/\/www.instagram.com\/sellerlogic\/","https:\/\/www.linkedin.com\/company\/18402037\/","https:\/\/www.youtube.com\/channel\/UC-gULUur-fNj08sprantKsQ"]}]}},"_links":{"self":[{"href":"https:\/\/www.sellerlogic.com\/sk\/wp-json\/wp\/v2\/theme_wiki\/228063","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sellerlogic.com\/sk\/wp-json\/wp\/v2\/theme_wiki"}],"about":[{"href":"https:\/\/www.sellerlogic.com\/sk\/wp-json\/wp\/v2\/types\/theme_wiki"}],"wp:attachment":[{"href":"https:\/\/www.sellerlogic.com\/sk\/wp-json\/wp\/v2\/media?parent=228063"}],"wp:term":[{"taxonomy":"wiki_archive","embeddable":true,"href":"https:\/\/www.sellerlogic.com\/sk\/wp-json\/wp\/v2\/wiki_archive?post=228063"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}