{"id":228099,"date":"2021-04-12T12:24:26","date_gmt":"2021-04-12T12:24:26","guid":{"rendered":"https:\/\/127.0.0.1\/wiki\/amazon-ruecksendung\/"},"modified":"2021-04-12T12:24:26","modified_gmt":"2021-04-12T12:24:26","slug":"amazon-ruecksendung","status":"publish","type":"theme_wiki","link":"https:\/\/www.sellerlogic.com\/sk\/wiki\/amazon-ruecksendung\/","title":{"rendered":"Amazon vr\u00e1tenie"},"content":{"rendered":"

Ke\u010f z\u00e1kazn\u00edk uskuto\u010dn\u00ed n\u00e1kup na Amazone, zvy\u010dajne m\u00e1 mo\u017enos\u0165 vr\u00e1ti\u0165 svoju objedn\u00e1vku, napr\u00edklad ak je polo\u017eka po\u0161koden\u00e1 alebo nezodpoved\u00e1 popisu na str\u00e1nke s podrobnos\u0165ami o produkte. To sa zvy\u010dajne vz\u0165ahuje aj na produkty pred\u00e1van\u00e9 tret\u00edmi stranami na Amazone. Proces vr\u00e1tenia je zvy\u010dajne jednoduch\u00fd prostredn\u00edctvom online centra na vr\u00e1tenie, a kredit je spracovan\u00fd r\u00fdchlo<\/p>

\"amazon<\/figure><\/div>

Kedy m\u00f4\u017eu z\u00e1kazn\u00edci vr\u00e1ti\u0165 svoj bal\u00edk z Amazonu?<\/h2>

Z\u00e1konn\u00e9 pr\u00e1vo na odst\u00fapenie<\/a> sa vz\u0165ahuje na 14 dn\u00ed od prevzatia tovaru alebo od uzavretia zmluvy v pr\u00edpade digit\u00e1lneho obsahu. Okrem toho Amazon poskytuje 30-d\u0148ov\u00fa politiku vr\u00e1tenia takmer v\u0161etk\u00fdch produktov od d\u00e1tumu prevzatia. Nespr\u00e1vne, po\u0161koden\u00e9 alebo chybn\u00fd tovar pred\u00e1van\u00fd alebo zasielan\u00fd spolo\u010dnos\u0165ou Amazon m\u00f4\u017ee by\u0165 tie\u017e vr\u00e1ten\u00fd do dvoch rokov.<\/p>

Amazon vr\u00e1tenie do 30 dn\u00ed<\/h3>

Z\u00e1kazn\u00edci, ktor\u00ed chc\u00fa vr\u00e1ti\u0165 polo\u017eku na Amazon do 30 dn\u00ed od prevzatia, m\u00f4\u017eu tak urobi\u0165 za ur\u010dit\u00fdch podmienok. Polo\u017eka mus\u00ed by\u0165 v p\u00f4vodnom stave<\/strong>. Pre nov\u00e9 polo\u017eky mus\u00ed by\u0165 produkt nov\u00fd, nepou\u017eit\u00fd a kompletn\u00fd. Pou\u017eit\u00e9 polo\u017eky by nemali vykazova\u0165 \u017eiadne nov\u00e9 zn\u00e1mky pou\u017e\u00edvania alebo opotrebovania. Okrem toho existuj\u00fa niektor\u00e9 kateg\u00f3rie produktov, ktor\u00e9 s\u00fa z tohto typu vr\u00e1tenia Amazon vyl\u00fa\u010den\u00e9 (napr. r\u00fdchlo sa kaziv\u00e9 tovary) alebo pre ktor\u00e9 sa vz\u0165ahuj\u00fa \u0161peci\u00e1lne podmienky<\/a>.<\/p>

Amazon vr\u00e1tenie po 30 d\u0148och<\/h3>

Ak je prevzatie tovaru viac ako 30 dn\u00ed v minulosti, Amazon prijme vr\u00e1tenie iba v pr\u00edpade, \u017ee ide o reklam\u00e1ciu<\/strong> na po\u0161koden\u00fa alebo chybn\u00fa polo\u017eku (zodpovednos\u0165 za vady). To je zvy\u010dajne mo\u017en\u00e9 a\u017e do dvoch rokov. Ak bola polo\u017eka zaslan\u00e1 predajcom z trhu, z\u00e1kazn\u00edk sa mus\u00ed priamo skontaktova\u0165 s predajcom pomocou tla\u010didla “Kontaktova\u0165 predajcu” vo svojom \u00fa\u010dte v sekcii “Moje objedn\u00e1vky.” Z\u00e1konn\u00e9 pr\u00e1va na z\u00e1ruku zost\u00e1vaj\u00fa nedotknut\u00e9.<\/p>

Kto nesie n\u00e1klady na vr\u00e1tenie?<\/h2>

Vo v\u0161eobecnosti Amazon pokr\u00fdva n\u00e1klady na vr\u00e1tenie, ak tovar bol predan\u00fd alebo zaslan\u00fd t\u00fdmto e-commerce gigantom a m\u00e1 hodnotu aspo\u0148 40 eur. To plat\u00ed najm\u00e4 v pr\u00edpade, \u017ee vr\u00e1tenie Amazon sa uskuto\u010dn\u00ed v r\u00e1mci z\u00e1konnej lehoty na odst\u00fapenie. Av\u0161ak, ak je polo\u017eka vr\u00e1ten\u00e1 jednoducho preto, \u017ee sa z\u00e1kazn\u00edkovi nep\u00e1\u010di, z\u00e1kazn\u00edk m\u00f4\u017ee musie\u0165 zn\u00e1\u0161a\u0165 n\u00e1klady na vr\u00e1tenie Amazon.<\/p>

\u010ci predajca z trhu pon\u00faka bezplatn\u00e9 vr\u00e1tenia, sa d\u00e1 n\u00e1js\u0165 v politike vr\u00e1tenia predajcu. Tieto inform\u00e1cie s\u00fa umiestnen\u00e9 na profilovej str\u00e1nke predajcu, ku ktorej m\u00f4\u017eu z\u00e1kazn\u00edci pristupova\u0165 kliknut\u00edm na meno predajcu. Druh\u00e1 karta uv\u00e1dza podmienky vr\u00e1tenia, na z\u00e1klade ktor\u00fdch m\u00f4\u017ee z\u00e1kazn\u00edk po\u017eiada\u0165 o vr\u00e1tenie pe\u0148az\u00ed za svoju objedn\u00e1vku na Amazone.<\/p>

Ako funguje proces vr\u00e1tenia na Amazone?<\/h2>

Na vr\u00e1tenie objedn\u00e1vky na Amazone maj\u00fa z\u00e1kazn\u00edci nieko\u013eko mo\u017enost\u00ed: Po prv\u00e9, z\u00e1kazn\u00edk m\u00f4\u017ee po\u017eiada\u0165 o \u0161t\u00edtok na vr\u00e1tenie priamo v sekcii “Moje objedn\u00e1vky” svojho \u00fa\u010dtu na Amazone; po druh\u00e9, to sa d\u00e1 urobi\u0165 prostredn\u00edctvom online centra na vr\u00e1tenie<\/a>. Ak ch\u00fdba pr\u00edslu\u0161n\u00e9 tla\u010didlo na po\u017eiadanie o \u0161t\u00edtok na vr\u00e1tenie Amazon v objedn\u00e1vkach, lehota na vr\u00e1tenie u\u017e uplynula.<\/p>

Po kliknut\u00ed na tla\u010didlo sa Amazon p\u00fdta, pre\u010do je po\u017eadovan\u00e9 vr\u00e1tenie pe\u0148az\u00ed. N\u00e1sledne sa zobraz\u00ed \u0161t\u00edtok na vr\u00e1tenie, ktor\u00fd z\u00e1kazn\u00edk vytla\u010d\u00ed a pripevn\u00ed na bal\u00edk predt\u00fdm, ako ho odnesie na po\u0161tu.<\/p>

Vo v\u0161eobecnosti bud\u00fa z\u00e1kazn\u00edci potrebova\u0165 tla\u010diare\u0148 alebo musia vytla\u010di\u0165 \u0161t\u00edtok na vr\u00e1tenie inde, napr\u00edklad v k\u00f3pii alebo u priate\u013ea. Av\u0161ak, vr\u00e1tenie Amazon bez osobnej tla\u010diarne je mo\u017en\u00e9 pomocou QR k\u00f3du. Ten sa potom skenuje priamo v obchode s bal\u00edkmi. Ak sa t\u00e1to mo\u017enos\u0165 nezobrazuje, z\u00e1kazn\u00edci m\u00f4\u017eu kontaktova\u0165 z\u00e1kazn\u00edcku slu\u017ebu, aby dostali QR k\u00f3d od Amazonu na vr\u00e1tenie.<\/span><\/p><\/blockquote>

Pre polo\u017eky, ktor\u00e9 neboli zaslan\u00e9 spolo\u010dnos\u0165ou Amazon, sa postup m\u00f4\u017ee l\u00ed\u0161i\u0165. \u010eal\u0161ie inform\u00e1cie n\u00e1jdete v politike vr\u00e1tenia predajcu alebo priamo od nich. Pre medzin\u00e1rodn\u00e9 vr\u00e1tenia musia predajcovia z trhu poskytn\u00fa\u0165 bezplatn\u00fd \u0161t\u00edtok na vr\u00e1tenie alebo pon\u00faknu\u0165 vr\u00e1tenie na nemeck\u00fa adresu, pod\u013ea Amazonu. Ak to nie je mo\u017en\u00e9, musia vr\u00e1ti\u0165 cel\u00fa sumu, ktor\u00fa z\u00e1kazn\u00edk zaplatil za tovar. Ak nastane probl\u00e9m s vr\u00e1ten\u00edm k predajcovi Amazon, m\u00f4\u017ee by\u0165 tie\u017e mo\u017en\u00e9 poda\u0165 n\u00e1rok na z\u00e1ruku A-to-Z<\/a>.<\/p>

Ako dlho musia z\u00e1kazn\u00edci \u010daka\u0165 na vr\u00e1tenie pe\u0148az\u00ed od Amazonu?<\/h3>

Vo v\u0161eobecnosti Amazon r\u00fdchlo vracia peniaze z\u00e1kazn\u00edkovi po vr\u00e1ten\u00ed. To plat\u00ed najm\u00e4 pre vr\u00e1tenia Amazon Prime. Zvy\u010dajne z\u00e1kazn\u00edci ne\u010dakaj\u00fa dlh\u0161ie ako sedem dn\u00ed, aby dostali svoje peniaze po vr\u00e1ten\u00ed. Av\u0161ak platn\u00e9 lehoty s\u00fa z\u00e1visl\u00e9 od sp\u00f4sobu platby<\/a>.<\/p>

Pozor! Ofici\u00e1lne neexistuje limit na to, ko\u013eko vr\u00e1ten\u00ed m\u00f4\u017ee z\u00e1kazn\u00edk iniciova\u0165. Av\u0161ak neofici\u00e1lne m\u00f4\u017ee Amazon pozastavi\u0165 z\u00e1kazn\u00edkov, ktor\u00ed uskuto\u010dnia pr\u00edli\u0161 ve\u013ea vr\u00e1ten\u00ed<\/strong> v ur\u010ditom \u010dasovom obdob\u00ed. Preto by z\u00e1kazn\u00edci mali iniciova\u0165 vr\u00e1tenie na Amazone iba vtedy, ke\u010f je to naozaj nevyhnutn\u00e9 (napr. kv\u00f4li chybe). Samozrejme, \u00fa\u010det bude tie\u017e pozastaven\u00fd, ak sa cez neho zist\u00ed ak\u00e1ko\u013evek podvodn\u00e1 \u010dinnos\u0165.<\/span><\/p><\/blockquote>

Image credits in the order of the images: \u00a9 fotomowo \u2013 stock.adobe.com<\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"","wiki_archive":[1979,1985],"class_list":["post-228099","theme_wiki","type-theme_wiki","status-publish","hentry","wiki_archive-amazon","wiki_archive-zakaznicka-podpora"],"yoast_head":"\nAmazon Pr\u00e1vo na odst\u00fapenie a vr\u00e1tenie: Ako to funguje<\/title>\n<meta name=\"description\" content=\"Pr\u00e1vo na odst\u00fapenie na Amazone: Ak s\u00fa z\u00e1kazn\u00edci nespokojn\u00ed, m\u00f4\u017eu po\u017eiada\u0165 o vr\u00e1tenie. 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