{"id":229299,"date":"2021-07-06T12:05:00","date_gmt":"2021-07-06T12:05:00","guid":{"rendered":"https:\/\/127.0.0.1\/blog\/18-cesto-postavljani-pitanja-o-sellerlogic-lost-found-sve-sto-treba-da-znate\/"},"modified":"2021-07-06T12:05:00","modified_gmt":"2021-07-06T12:05:00","slug":"18-cesto-postavljani-pitanja-o-sellerlogic-lost-found-sve-sto-treba-da-znate","status":"publish","type":"post","link":"https:\/\/www.sellerlogic.com\/sr\/blog\/18-cesto-postavljani-pitanja-o-sellerlogic-lost-found-sve-sto-treba-da-znate\/","title":{"rendered":"18 \u010cESTO POSTAVLJANI PITANJA o SELLERLOGIC Lost &#038; Found \u2013 Sve \u0161to treba da znate"},"content":{"rendered":"<p class=\"theme-wp-block gb-responsive-914125-identifier\">Lost &#038; Found pronalazi neprepoznate FBA zahteve za povrat novca za vas. Umesto svakodnevnog proveravanja do 12 razli\u010ditih izve\u0161taja, FBA pretraga gre\u0161aka radi u pozadini sa na\u0161im alatom i mo\u017eete se fokusirati na druge zadatke \u2013 ili jednostavno zapo\u010deti maraton Star Wars.<\/p><p class=\"theme-wp-block gb-responsive-682102-identifier\">Pored ogromne u\u0161tede vremena, alat \u010desto pronalazi vi\u0161e gre\u0161aka nego trgovci koji ovu pretragu obavljaju ru\u010dno. Ali kako to zapravo funkcioni\u0161e? A \u0161ta je sa taksama i uslovima ugovora? Ovde \u0107ete prona\u0107i pitanja koja na\u0161i kupci naj\u010de\u0161\u0107e \u017eele da znaju. Ako ve\u0107 ta\u010dno znate \u0161ta vas zanima, jednostavno koristite sadr\u017eaj i kliknite na odgovaraju\u0107u temu.<\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-8836-identifier\">Kako da se nosim sa slu\u010dajevima?<\/h2><p class=\"theme-wp-block gb-responsive-576092-identifier\">Kada SELLERLOGIC Lost &#038; Found prona\u0111e zahtev za povrat novca, bi\u0107ete obave\u0161teni i u alatu i putem emaila. Ali kako se nosite sa tim slu\u010dajevima?<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-108107-identifier\">Koje vrste slu\u010dajeva postoje?<\/h3><p class=\"theme-wp-block gb-responsive-544926-identifier\">Lost &#038; Found mo\u017ee osnovno da obradi slede\u0107ih pet slu\u010dajeva:<\/p><div class=\"theme-block-list\"><ul class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-550168-identifier wp-block-list\"><li class=\"theme-wp-block gb-responsive-825841-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong><a href=\"https:\/\/www.sellerlogic.com\/sr\/blog\/18-cesto-postavljani-pitanja-o-sellerlogic-lost-found-sve-sto-treba-da-znate\/\">Porud\u017ebina<\/a>\u00a0\u00a0<\/strong><\/li><li class=\"theme-wp-block gb-responsive-754179-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong><a href=\"https:\/\/www.sellerlogic.com\/sr\/blog\/18-cesto-postavljani-pitanja-o-sellerlogic-lost-found-sve-sto-treba-da-znate\/\">Izgubljeni povratak u skladi\u0161tu<\/a><\/strong><\/li><li class=\"theme-wp-block gb-responsive-301429-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong><a href=\"https:\/\/www.sellerlogic.com\/sr\/blog\/18-cesto-postavljani-pitanja-o-sellerlogic-lost-found-sve-sto-treba-da-znate\/\">Inventar<\/a>\u00a0<\/strong><\/li><li class=\"theme-wp-block gb-responsive-343968-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><a href=\"https:\/\/www.sellerlogic.com\/sr\/blog\/18-cesto-postavljani-pitanja-o-sellerlogic-lost-found-sve-sto-treba-da-znate\/\"><strong>O\u0161te\u0107eno\/Uni\u0161teno<\/strong><\/a><\/li><li class=\"theme-wp-block gb-responsive-859124-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong><a href=\"https:\/\/www.sellerlogic.com\/sr\/blog\/18-cesto-postavljani-pitanja-o-sellerlogic-lost-found-sve-sto-treba-da-znate\/\">FBA Takse<\/a><\/strong><\/li><\/ul><\/div><h4 class=\"theme-wp-block wp-block-heading gb-responsive-152468-identifier\">Porud\u017ebina<\/h4><p class=\"theme-wp-block gb-responsive-792002-identifier\">Da bi zatra\u017eili povrat, kupci to mogu u\u010diniti samo nekoliko klikova u svom korisni\u010dkom profilu. U mnogim slu\u010dajevima, odmah dobijaju kredit za iznos kupovine, a prodavci snose tro\u0161kove povrata. Roba mora biti vra\u0107ena Amazonu u roku od 45 dana. Ako se to ne dogodi, ra\u010dun kupca \u0107e ponovo biti teret.<\/p><p class=\"theme-wp-block gb-responsive-82180-identifier\">Mogu\u0107i slu\u010dajevi se javljaju, na primer, kada je ovaj rok prekora\u010den, ali trgovci nisu primili povrat.<\/p><p class=\"theme-wp-block gb-responsive-979454-identifier\">U svakom slu\u010daju kada kupci dobijaju svoj novac nazad od Amazona, ali prodavci ne primaju povrat (nov\u010dani ili robu samu), dolazi do FBA gre\u0161ke i tako\u0111e do zahteva za povrat.<\/p><h4 class=\"theme-wp-block wp-block-heading gb-responsive-636900-identifier\">Izgubljeni povratak u skladi\u0161tu<\/h4><p class=\"theme-wp-block gb-responsive-637190-identifier\">Za razliku od gre\u0161ke <em>Porud\u017ebina<\/em>, ova se javlja unutar Amazonovog logisti\u010dkog centra.<\/p><p class=\"theme-wp-block gb-responsive-949708-identifier\">Kada povratak stigne u centar za ispunjenje, vr\u0161e se dva skeniranja:<\/p><div class=\"theme-block-list\"><ol class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-931814-identifier wp-block-list\"><li class=\"theme-wp-block gb-responsive-360324-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\">Skeniranje povrata kupca: <em>Roba se prima u skladi\u0161tu<\/em><\/li><li class=\"theme-wp-block gb-responsive-599515-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\">Skeniranje prilago\u0111avanja inventara: <em>Roba se knji\u017ei u inventar trgovaca.<\/em><\/li><\/ol><\/div><p class=\"theme-wp-block gb-responsive-156538-identifier\">Me\u0111utim, mo\u017ee se desiti da se izvr\u0161i samo prvo skeniranje, ali roba ne bude knji\u017eena trgovcima.<\/p><p class=\"theme-wp-block gb-responsive-676208-identifier\">To se de\u0161ava kada je roba evidentirana pod pogre\u0161nim FNSKU (Jedinstvena oznaka za skladi\u0161tenje u mre\u017ei ispunjenja).<\/p><p class=\"theme-wp-block gb-responsive-210404-identifier\">Naravno, u oba slu\u010daja dolazi do zahteva za povrat ili zahteva za ponovnim etiketiranjem. Na kraju krajeva, dokazano je da je roba stigla u skladi\u0161te. Ovaj povrat mo\u017ee biti izvr\u0161en i u obliku novca ili stvarne robe.<\/p><h4 class=\"theme-wp-block wp-block-heading gb-responsive-346955-identifier\">Inventar<\/h4><p class=\"theme-wp-block gb-responsive-532776-identifier\">U Amazonovim logisti\u010dkim centrima, mnogo se toga de\u0161ava. Cela 50% inventara tamo pripada FBA korisnicima. Me\u0111utim, sa \u010desto vi\u0161e od 100.000 m<sup>2<\/sup>, gre\u0161ke u vezi sa inventarom tako\u0111e mogu da se jave. Mo\u017ee se desiti da je va\u0161a roba pogre\u0161no sme\u0161tena ili jednostavno nedostaje ili nije knji\u017eena u va\u0161 inventar.<\/p><p class=\"theme-wp-block gb-responsive-705975-identifier\">Za ovo tako\u0111e, razli\u010diti izve\u0161taji treba da se uporede kako bi se otkrile ove gre\u0161ke \u2013 Dakle, to je posao za Lost &#038; Found.<\/p><h4 class=\"theme-wp-block wp-block-heading gb-responsive-743720-identifier\">O\u0161te\u0107eno\/Uni\u0161teno<\/h4><p class=\"theme-wp-block gb-responsive-836598-identifier\">Roba koja je o\u0161te\u0107ena u Amazonovim logisti\u010dkim centrima ili tokom Amazonove isporuke kategorizuje se u razli\u010dite oblasti prema svom stanju. Sve \u0161to Amazon klasifikuje kao neprodatno mo\u017ee biti uni\u0161teno prema smernicama od strane Amazonovih zaposlenih. Sve povratne informacije koje su klasifikovane kao <em>prodatne<\/em> mogu biti vra\u0107ene od strane prodavaca u roku od 30 dana, ina\u010de \u0107e roba biti uni\u0161tena.<\/p><p class=\"theme-wp-block gb-responsive-308157-identifier\">Me\u0111utim, ako se proizvodi uni\u0161te pre roka, dolazi do zahteva za povrat za prodavce. Iznimke od ovoga su roba odre\u0111enih kategorija, kao \u0161to su nao\u010dare ili baterije.<\/p><h4 class=\"theme-wp-block wp-block-heading gb-responsive-693466-identifier\">FBA Takse<\/h4><p class=\"theme-wp-block gb-responsive-410719-identifier\">Kao korisnik FBA usluge, prirodno pla\u0107ate takse za isporuku preko Amazona, koje se zasnivaju na dimenzijama proizvoda kao i odabranim tr\u017ei\u0161tima. Pogre\u0161no fakturisanje, kao \u0161to su prekomerno visoke takse, tako\u0111e predstavlja zahtev za povrat.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-764010-identifier\">Da li moram ru\u010dno unositi svaki rezultat slu\u010daja u SELLERLOGIC Lost &#038; Found da bih komunicirao rezultat, ili se to de\u0161ava automatski?<\/h3><p class=\"theme-wp-block gb-responsive-180604-identifier\">Imate opciju u alatu da nas obavestite o novim doga\u0111ajima u vezi sa slu\u010dajem. Ovo se mo\u017ee koristiti, na primer, za slanje povratnih informacija od Amazona nama. Ako je odgovor sa va\u0161e strane u toku, bi\u0107ete obave\u0161teni o tome u alatu i putem emaila. Molimo vas da nam u ovom slu\u010daju komunicirate va\u0161 odgovor putem alata, jer \u0107e slu\u010daj ina\u010de biti automatski zatvoren uz naknadu nakon sedam dana.<\/p><p class=\"theme-wp-block gb-responsive-169735-identifier\">Na\u0161 tim za uspeh kupaca \u0107e zatim biti odmah obave\u0161ten o va\u0161em odgovoru i mo\u017ee se pobrinuti za dalju obradu slu\u010daja.<\/p><p class=\"theme-wp-block gb-responsive-88866-identifier\"><strong>Uzmimo ovde jedan primer:<\/strong> Amazon osporava povrat novca jer je zahtev primljen nakon roka. Sada mo\u017eete proslediti email nama putem alata. Na\u0161i menad\u017eeri za uspeh kupaca \u0107e zatim ru\u010dno pregledati ovaj slu\u010daj, na primer, da li je razlog za odbijanje od strane Amazona opravdan ili ne.<\/p><p class=\"theme-wp-block gb-responsive-945035-identifier\">Ako odbijanje nije opravdano, pomo\u0107i \u0107emo vam u daljoj komunikaciji sa Amazonom kako bi se slu\u010daj mogao re\u0161iti.<\/p><p class=\"theme-wp-block gb-responsive-230418-identifier\">Ako je odbijanje opravdano, na primer, zato \u0161to je izgubljeni predmet ponovo prona\u0111en nakon \u0161to je slu\u010daj podnet, ne\u0107e se napla\u0107ivati naknada za Lost &#038; Found<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-524155-identifier\">Da li SELLERLOGIC automatski zatvara slu\u010dajeve na osnovu informacija iz Seller Central?<\/h3><p class=\"theme-wp-block gb-responsive-486641-identifier\">Slu\u010dajevi se zatvaraju putem zavr\u0161enih isplata, \u010dime se osigurava da se obe\u0107ani povrat novca od Amazona zaista realizuje<\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-934045-identifier\">Kako funkcioni\u0161e SELLERLOGIC Lost &#038; Found?<\/h2><p class=\"theme-wp-block gb-responsive-425222-identifier\">Kada koristite SELLERLOGIC Lost &#038; Found, alat treba da dobije pristup FBA izve\u0161tajima. Ali kako? I \u0161ta zapravo treba da uradim ako je moj Seller Central nalog suspendovan? Odgovori na ova i druga pitanja mogu se na\u0107i u ovom odeljku<\/p><figure class=\"theme-wp-block wp-block-image size-large gb-responsive-62621-identifier\"><img decoding=\"async\" width=\"844\" height=\"277\" src=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/06\/23141225\/Funktionsweise-Lost-and-Found-844x277.jpeg\" alt=\"Funkcionalnost Izgubljeno i Prona\u0111eno\" class=\"wp-image-11639\" srcset=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/06\/23141225\/Funktionsweise-Lost-and-Found-407x133.jpeg 407w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/06\/23141225\/Funktionsweise-Lost-and-Found-768x252.jpeg 768w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/06\/23141225\/Funktionsweise-Lost-and-Found-844x277.jpeg 844w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/06\/23141225\/Funktionsweise-Lost-and-Found.jpeg 1500w\" sizes=\"(max-width: 844px) 100vw, 844px\" \/><\/figure><h3 class=\"theme-wp-block wp-block-heading gb-responsive-285916-identifier\">Kako Lost &#038; Found pristupa FBA podacima?<\/h3><p class=\"theme-wp-block gb-responsive-553488-identifier\">Za to koristimo Amazon Marketplace Web Service (MWS) API interfejs. Ovo omogu\u0107ava automatski prenos FBA izve\u0161taja u alat, a Lost &#038; Found mo\u017ee po\u010deti da pronalazi FBA gre\u0161ke. Ovo tako\u0111e omogu\u0107ava na\u0161im menad\u017eerima za uspeh kupaca da pojedina\u010dno pregledaju slu\u010daj u slu\u010daju odbijanja kako bi vam pomogli u daljem toku akcije i komunikaciji sa Amazonom<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-575678-identifier\">U mojim slu\u010dajevima, nijedna procenjena naknada nije prikazana. Koji bi mogao biti razlog za to?<\/h3><p class=\"theme-wp-block gb-responsive-836871-identifier\">Mo\u017ee se desiti da imamo dovoljno informacija dostupnih za kreiranje slu\u010daja, ali ne dovoljno informacija za odre\u0111ivanje procenjenog povrata novca.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-420524-identifier\">Moj pristup Seller Central je suspendovan, \u0161ta treba da uradim sada?<\/h3><p class=\"theme-wp-block gb-responsive-322566-identifier\">Aktivan, ne suspendovan pristup Amazon Seller Central je potreban za kori\u0161\u0107enje SELLERLOGIC Lost &#038; Found<\/p><p class=\"theme-wp-block gb-responsive-222240-identifier\">Ako je ovo suspendovano, molimo onemogu\u0107ite pretragu slu\u010dajeva za Lost &#038; Found, jer u suprotnom mogu biti generisani dalji slu\u010dajevi koje ne mo\u017eete podneti. Pretragu slu\u010dajeva mo\u017eete onemogu\u0107iti u <a href=\"https:\/\/app.sellerlogic.com\/accounts\/\">Upravljanju nalogom<\/a>. Tako\u0111e nas obavestite putem tiketa o suspenziji naloga kako bismo to mogli uzeti u obzir tokom obrade slu\u010daja.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-997693-identifier\">Za\u0161to je Amazon poni\u0161tio povrat novca?<\/h3><p class=\"theme-wp-block gb-responsive-956220-identifier\">Povrat novca mo\u017ee biti izvr\u0161en ili u obliku novca ili dobara. Ako Amazon odobri povrat novca za izgubljenu robu i ta roba se kasnije prona\u0111e, povrat mo\u017ee biti poni\u0161ten. U oba slu\u010daja, vr\u0161i se kompenzacija za izgubljenu robu. Ovo mo\u017eete lako pratiti putem <a href=\"https:\/\/sellercentral.amazon.de\/gp\/ssof\/reports\/search.html#orderAscending=&amp;recordType=INVENTORY_ADJUSTMENT&amp;noResultType=&amp;merchantSku=&amp;fnSku=&amp;FnSkuXORMSku=&amp;reimbursementId=&amp;orderId=&amp;genericOrderId=&amp;asin=&amp;lpn=&amp;shipmentId=&amp;hazmatStatus=&amp;inventoryEventTransactionType=&amp;fulfillmentCenterId=&amp;transactionItemId=&amp;inventoryAdjustmentReasonGroup=&amp;eventDateOption=1&amp;fromDate=dd.mm.yyyy&amp;toDate=dd.mm.yyyy&amp;startDate=&amp;endDate=&amp;fromMonth=1&amp;fromYear=2019&amp;toMonth=1&amp;toYear=2019&amp;startMonth=&amp;startYear=&amp;endMonth=&amp;endYear=&amp;specificMonth=1&amp;specificYear=2019\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">prilago\u0111avanja inventara<\/a>.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-593412-identifier\">Da li Lost &#038; Found po\u0161tuje Amazon politike?<\/h3><p class=\"theme-wp-block gb-responsive-363670-identifier\">SELLERLOGIC Lost &#038; Found strogo se pridr\u017eava svih Amazon politika. To tako\u0111e uklju\u010duje da prona\u0111eni slu\u010dajevi ne smeju biti automatski podneti. Sve istrage gre\u0161aka se sprovode uz opse\u017eno istra\u017eivanje i najve\u0107u pa\u017enju.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-158991-identifier\">Da li treba da zatra\u017eim i uvezem dodatne izve\u0161taje?<\/h3><p class=\"theme-wp-block gb-responsive-613096-identifier\">Za inicijalnu postavku Lost &#038; Found, <a href=\"https:\/\/support.sellerlogic.com\/de_DE\" target=\"_blank\" rel=\"noreferrer noopener\">izve\u0161taji o naplatama za poslednjih \u0161est meseci moraju se ponovo zatra\u017eiti<\/a> jednom. Svi budu\u0107i potrebni izve\u0161taji bi\u0107e uvezeni putem Amazon MWS API.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-434101-identifier\">Koliko \u010desto se vr\u0161i uskla\u0111ivanje Amazon isplata sa slu\u010dajevima Lost &#038; Found?<\/h3><p class=\"theme-wp-block gb-responsive-325630-identifier\">Ovo uskla\u0111ivanje se vr\u0161i svake sate. Ako je povrat novca prisutan, on se dodeljuje odgovaraju\u0107em slu\u010daju i slu\u010daj se automatski zatvara<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-259544-identifier\">Koristio sam druga\u010diji &#8220;Sistem za povrat novca&#8221; u pro\u0161losti. Mo\u017ee li se koristiti Lost &#038; Found ili bi moglo do\u0107i do duplikata u slu\u010dajevima?<\/h3><p class=\"theme-wp-block gb-responsive-79591-identifier\">Lost &#038; Found uzima u obzir sve povrate koje je Amazon izvr\u0161io u pro\u0161losti tokom istra\u017eivanja. Me\u0111utim, imajte na umu da se teku\u0107i slu\u010dajevi koji mogu dovesti do povrata u budu\u0107nosti ne mogu uzeti u obzir.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-894184-identifier\">Za koji period se gre\u0161ke mogu prijaviti na Amazonu?<\/h3><p class=\"theme-wp-block gb-responsive-279482-identifier\">U zavisnosti od tipa slu\u010daja, zahtevi se mogu podnositi retroaktivno za 3 do 18 meseci:<\/p><div class=\"theme-block-list\"><ul class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-39200-identifier wp-block-list\"><li class=\"theme-wp-block gb-responsive-589416-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong>Inventar:<\/strong> max. 18 meseci retroaktivno<\/li><li class=\"theme-wp-block gb-responsive-269071-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong>Nalog:<\/strong> max. 18 meseci retroaktivno<\/li><li class=\"theme-wp-block gb-responsive-114258-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong>Izgubljeni povrat u skladi\u0161tu:<\/strong> max. 18 meseci retroaktivno<\/li><li class=\"theme-wp-block gb-responsive-673972-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong>O\u0161te\u0107eno \/ Uni\u0161teno:<\/strong> max. 8 meseci retroaktivno<\/li><li class=\"theme-wp-block gb-responsive-471613-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong>FBA Naknade:<\/strong> max. 90 dana retroaktivno<\/li><\/ul><\/div><p class=\"theme-wp-block gb-responsive-181716-identifier\">SELLERLOGIC uvek uzima u obzir maksimalni dozvoljeni period.<\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-386867-identifier\">Informacije o ugovoru<\/h2><p class=\"theme-wp-block gb-responsive-230771-identifier\">Kada se nabavlja novi alat, uslovi ugovora su odlu\u010duju\u0107i kriterijum. Stoga \u0107emo se ovde detaljno pozabaviti tim pitanjem.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-419016-identifier\">Koji je otkazni rok?<\/h3><p class=\"theme-wp-block gb-responsive-400818-identifier\">Mo\u017eete otkazati SELLERLOGIC Lost &#038; Found dnevno ako ne \u017eelite da primate dalja potra\u017eivanja za povrat novca. Me\u0111utim, imajte na umu da \u010dak i nakon deaktivacije, svi neobra\u0111eni slu\u010dajevi i dalje treba da se obrade unutar postavljenih rokova.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-208055-identifier\">Da li SELLERLOGIC ima pristup podacima kupaca?<\/h3><p class=\"theme-wp-block gb-responsive-460570-identifier\">Ne, imamo samo pristup FBA izve\u0161tajima. U njima nema podataka o kupcima.<\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-37935-identifier\">Naknade<\/h2><p class=\"theme-wp-block gb-responsive-741491-identifier\">Cena je va\u017ena komponenta za mnoge korisnike. Mo\u017eete saznati kako se ona izra\u010dunava i \u0161ta se de\u0161ava ako ne obradite slu\u010dajeve ovde.<\/p><figure class=\"theme-wp-block wp-block-image size-large gb-responsive-383073-identifier\"><img decoding=\"async\" src=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/06\/23141224\/Gebu%CC%88hren-Lost-and-Found-844x257.jpeg\" alt=\"Naknade Izgubljeno i Prona\u0111eno\" class=\"wp-image-11651\"><\/figure><h3 class=\"theme-wp-block wp-block-heading gb-responsive-814536-identifier\">Kako se obra\u010dunavaju naknade za SELLERLOGIC Lost &#038; Found?<\/h3><p class=\"theme-wp-block gb-responsive-322729-identifier\">Napla\u0107ujemo 20% provizije na stvarne povrate novca. Kao osnovu koristimo bruto iznose isplata koje Amazon vr\u0161i vama. Na ovaj na\u010din, pla\u0107ate samo kada zaista dobijete svoj novac nazad. Naknada se fakturi\u0161e na po\u010detku slede\u0107eg meseca.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-391058-identifier\">Koji su podaci potrebni i kako se koriste?<\/h3><p class=\"theme-wp-block gb-responsive-755583-identifier\">Na\u0161 pru\u017eatelj usluga pla\u0107anja zahteva informacije o va\u0161oj kreditnoj kartici kako bi obradio va\u0161e uplate. Izme\u0111u ostalog, potreban je va\u0161 CVC2 broj. Ovo je kombinacija od tri ili \u010detiri cifre koja je od\u0161tampana na va\u0161oj kreditnoj kartici, a koju na\u0161 pru\u017eatelj usluga pla\u0107anja koristi za autentifikaciju vlasnika kartice. Ovo osigurava siguran i standardizovan me\u0111unarodni proces.<\/p><blockquote class=\"theme-wp-block wp-block-quote desktop-bg-style-circle xl-bg-style-circle lg-bg-style-circle md-bg-style-circle sm-bg-style-circle gb-responsive-73298-identifier desktop-icon-size-2 xl-icon-size-2 lg-icon-size-2 md-icon-size-2 sm-icon-size-2 desktop-gb-has-icon xl-gb-has-icon lg-gb-has-icon md-gb-has-icon sm-gb-has-icon is-layout-flow wp-block-quote-is-layout-flow\"><p class=\"theme-wp-block gb-responsive-462662-identifier\">Obrada podataka o kreditnim karticama vr\u0161i se isklju\u010divo \u2013 i u potpunosti u skladu sa PCI standardima \u2013 od strane na\u0161eg pru\u017eatelja usluga pla\u0107anja. Nemamo pristup podacima o kreditnim karticama na\u0161ih kupaca u bilo kojem trenutku i, naravno, ne \u010duvamo ih.<\/p><\/blockquote><p class=\"theme-wp-block gb-responsive-222805-identifier\">Ako imate dodatnih pitanja o ovoj temi, uvek se mo\u017eete obratiti na\u0161em timu za uspeh kupaca.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-360559-identifier\">Da li je naknada iz Lost &#038; Found ve\u0107 odbijena u zatvorenim slu\u010dajevima pod &#8220;stvarnim povratom&#8221;?<\/h3><p class=\"theme-wp-block gb-responsive-891727-identifier\">Ne, ukupni iznos koji vam je Amazon vratio je ovde prikazan. Naknade za SELLERLOGIC su prikazane u posebnom odeljku na nivou transakcije.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-884057-identifier\">\u0160ta se de\u0161ava ako ne obradim prikazane slu\u010dajeve?<\/h3><p class=\"theme-wp-block gb-responsive-176237-identifier\">Ako na\u0161 alat prona\u0111e FBA gre\u0161ku, bi\u0107ete obave\u0161teni u alatu i dodatno putem e-po\u0161te. U zavisnosti od tipa slu\u010daja, period u kojem se zahtev mora podneti Amazonu varira. Za gre\u0161ke u obra\u010dunu FBA naknada, zahtevi moraju biti podneti u roku od 90 dana, dok za o\u0161te\u0107ene ili izgubljene proizvode u Amazonovim centrima za ispunjenje, na raspolaganju je punih 18 meseci.<\/p><p class=\"theme-wp-block gb-responsive-496933-identifier\">Zbog Amazonovih politika, morate ru\u010dno podneti slu\u010dajeve u SellerCentral. Mo\u017eete jednostavno kopirati unapred pripremljen tekst iz alata u odgovaraju\u0107e tekstualno polje. Ako Lost &#038; Found prona\u0111e potra\u017eivanja koja ne podnesete Amazonu, bi\u0107ete napla\u0107eni 20% od o\u010dekivanog povrata novca.<\/p><blockquote class=\"theme-wp-block wp-block-quote gb-responsive-359568-identifier desktop-bg-style-circle xl-bg-style-circle lg-bg-style-circle md-bg-style-circle sm-bg-style-circle desktop-gb-has-icon xl-gb-has-icon lg-gb-has-icon md-gb-has-icon sm-gb-has-icon desktop-icon-size-2 xl-icon-size-2 lg-icon-size-2 md-icon-size-2 sm-icon-size-2 is-layout-flow wp-block-quote-is-layout-flow\"><p class=\"theme-wp-block gb-responsive-865614-identifier\">Ako niste u mogu\u0107nosti to u\u010diniti, na primer, zato \u0161to uzimate zaslu\u017eeni odmor, preporu\u010dujemo obu\u010davanje va\u0161ih kolega kako bi mogli preuzeti podno\u0161enje slu\u010daja. Rado \u0107emo vam pomo\u0107i u tome i tako\u0111e pru\u017eiti dodatno uvo\u0111enje.<\/p><\/blockquote><h2 class=\"theme-wp-block wp-block-heading gb-responsive-29172-identifier\">Poslednje, ali ne manje va\u017eno<\/h2><p class=\"theme-wp-block gb-responsive-82521-identifier\">Novi alat uvek postavlja nova pitanja. Nadamo se da smo mogli odgovoriti na sva va\u0161a pitanja. Ako jo\u0161 uvek imate neka, slobodno nas kontaktirajte koriste\u0107i obrazac ispod.<\/p><p class=\"theme-wp-block gb-responsive-695867-identifier has-small-font-size\"><meta charset=\"utf-8\"><\/meta>Krediti za slike u redosledu slika: \u00a9 FR Design \u2013 stock.adobe.com \/<meta charset=\"utf-8\"><\/meta>\u00a9 j-mel \u2013 stock.adobe.com \/<meta charset=\"utf-8\"><\/meta>\u00a9 ARMMYPICCA \u2013 stock.adobe.com<\/p>","protected":false},"excerpt":{"rendered":"<p>Lost &#038; Found pronalazi neprepoznate FBA zahteve za povrat novca za vas. Umesto svakodnevnog proveravanja do 12 razli\u010ditih izve\u0161taja, FBA pretraga gre\u0161aka radi u pozadini sa na\u0161im alatom i mo\u017eete se fokusirati na druge zadatke \u2013 ili jednostavno zapo\u010deti maraton Star Wars. Pored ogromne u\u0161tede vremena, alat \u010desto pronalazi vi\u0161e gre\u0161aka nego trgovci koji ovu<\/p>\n","protected":false},"author":5,"featured_media":11631,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sidebar_recommended_resources":{"data":[]},"sidebar_header_settings":{"hide_buttons":{"register":false}},"_use_new_theme":false,"inline_featured_image":false,"footnotes":""},"categories":[1692],"tags":[],"class_list":["post-229299","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-u-svoje-ime"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>18 \u010cesto postavljanih pitanja o SELLERLOGIC Lost &amp; Found \u2013 Sve \u0161to treba da znate<\/title>\n<meta name=\"description\" content=\"Kako SELLERLOGIC Lost &amp; Found zapravo funkcioni\u0161e? I koje podatke alat treba? Odgovaramo na to i jo\u0161 mnogo toga ovde.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sellerlogic.com\/sr\/blog\/18-cesto-postavljani-pitanja-o-sellerlogic-lost-found-sve-sto-treba-da-znate\/\" \/>\n<meta property=\"og:locale\" content=\"sr_RS\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"18 \u010cesto postavljanih pitanja o SELLERLOGIC Lost &amp; Found \u2013 Sve \u0161to treba da znate\" \/>\n<meta property=\"og:description\" content=\"Kako SELLERLOGIC Lost &amp; Found zapravo funkcioni\u0161e? I koje podatke alat treba? 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