{"id":229305,"date":"2021-09-28T05:54:00","date_gmt":"2021-09-28T05:54:00","guid":{"rendered":"https:\/\/127.0.0.1\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/"},"modified":"2021-09-28T05:54:00","modified_gmt":"2021-09-28T05:54:00","slug":"povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce","status":"publish","type":"post","link":"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/","title":{"rendered":"Povrat i refundacije za narud\u017ebine sa tr\u017ei\u0161ta: Nove politike za Amazon prodavce"},"content":{"rendered":"<h2 class=\"theme-wp-block wp-block-heading gb-responsive-593568-identifier\">Povrat i refundacija narud\u017ebina sa Amazon tr\u017ei\u0161ta: Odmah zamena za o\u0161te\u0107ene proizvode<\/h2><p class=\"theme-wp-block gb-responsive-913263-identifier\">Odmah zamena za o\u0161te\u0107ene proizvode \u2013 ovom novom politikom Amazon je ve\u0107 po\u010detkom 2024. godine uznemirio zajednicu trgovaca. Naime, kupci koji prime o\u0161te\u0107enu ili neispravnu robu mogu zahtevati trenutnu zamenu \u2013 \u010dak i pre nego \u0161to su vratili originalni artikal.<\/p><p class=\"theme-wp-block gb-responsive-221150-identifier\">Me\u0111u Amazon prodavcima, revidirana politika za povrat i refundaciju narud\u017ebina sa tr\u017ei\u0161ta je razumljivo izazvala zabrinutost. Ve\u0107 ranije se de\u0161avalo da kupci jednostavno ne pomisle da zapravo vrate vra\u0107enu robu. Sa novim zvani\u010dnim Amazon pravilima o povratu, ovaj problem bi mogao dodatno da se pogor\u0161a \u2013 jer je zamena ve\u0107 na putu ili \u010dak stigla.<\/p><p class=\"theme-wp-block gb-responsive-388861-identifier\">Amazon je objavio da kupci Amazon tr\u017ei\u0161ta moraju izvr\u0161iti povratak o\u0161te\u0107ene robe prodavcu u roku od 30 dana, a prodavci automatski dobijaju refundaciju od Amazona ako to ne u\u010dine \u2013 ipak, ova nova politika za povrat i refundaciju narud\u017ebina sa tr\u017ei\u0161ta nosi rizik, posebno za FBA prodavce, da \u0107e poslati zamenski proizvod, dok kupac zadr\u017ei originalnu isporuku, bez da Amazon to osporava \u2013 a trgovac \u0107e biti na gubitku jer je nehotice isporu\u010dio dva proizvoda po ceni jednog.<\/p>\t\t<div  class=\"theme-wp-block theme-block-text-banner gb-responsive-82738-identifier layout-explore\">\n\n\t\t<div class=\"text-banner-cta text-banner-explore-cta\">\n\t<div class=\"wrap-content\">\n\t\t<div class=\"wrap-title\">\n\t\t\tIstra\u017eite SELLERLOGIC Lost &#038; Found punu uslugu\t\t<\/div>\n\t\t<div class=\"wrap-description\">\n\t\t\t<div class=\"text-description\">\n\t\t\t\tVa\u0161a Amazon naknade, obra\u0111ene od strane nas. Nova sveobuhvatna usluga.\t\t\t<\/div>\n\t\t\t<div class=\"wp-block-button is-style-theme-white\">\n\t\t\t\t\t\t\t\t<a class=\"wp-block-button__link\" href=\"https:\/\/auth.sellerlogic.com\/en\/site\/register\" target=\"_blank\" rel=\"noreferrer noopener\">Zapo\u010dnite sada<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t<\/div>\n\n<h2 class=\"theme-wp-block wp-block-heading gb-responsive-492397-identifier\">14 umesto 30 dana: Pravo na povrat kod Amazona se skra\u0107uje<\/h2><p class=\"theme-wp-block gb-responsive-625640-identifier\">Od 25. aprila 2024. godine, me\u0111utim, va\u017ei i <a href=\"https:\/\/www.zdf.de\/nachrichten\/wirtschaft\/amazon-retourenfristen-neue-regeln-100.html\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">skra\u0107eni rok za povrat na Amazon tr\u017ei\u0161tu<\/a> za odabrane proizvode, \u0161to bi moglo obradovati mnoge prodavce na tr\u017ei\u0161tu. U obuhva\u0107ene kategorije spadaju <\/p><div class=\"theme-block-list\"><ul class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-617898-identifier wp-block-list\"><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-337582-identifier\">Elektronika i kamera,<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-548615-identifier\">Kancelarijski materijal,<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-212913-identifier\">Muzika,<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-221927-identifier\">Filmovi i<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-345138-identifier\">Video igre<\/li><\/ul><\/div><p class=\"theme-wp-block gb-responsive-919845-identifier\">Time postavlja korporacija zakonski rok za povrat, koji tako\u0111e iznosi 14 dana. Me\u0111utim, postoji jedan problem: jer za Amazon proizvode i ure\u0111aje, kao i obnovljene proizvode, skra\u0107eni rok za povrat ne va\u017ei. Ovi proizvodi i dalje moraju biti vra\u0107eni u roku od 30 dana. To bi moglo uticati na odluku kupaca o kupovini. Trgovci sa Amazon-Business moraju ipak prihvatiti pravo na povrat.<\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-217590-identifier\">Adresa za povrat u zemlji obavezna za robu ispod 25 evra<\/h2><p class=\"theme-wp-block gb-responsive-619036-identifier\">Od 05. oktobra 2021. godine, Amazon prodavci su se ve\u0107 jednom morali suo\u010diti sa novim pravilima za povrat i refundaciju Marketplace narud\u017ebina. Trgovci koji prodaju na Amazon.de iz inostranstva vi\u0161e ne mogu prihvatiti robu i narud\u017ebine ispod 25 evra, sve dok ne ponude adresu za povrat u zemlji. To je izvestio <a href=\"https:\/\/www.onlinehaendler-news.de\/online-handel\/marktplaetze\/135326-amazon-haendler-ausserhalb-deutschlands-erstattung-inlandsadresse\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">onlinehaendler-news.de<\/a>. Osnovni uslovi za povrat se, me\u0111utim, nisu promenili.<\/p><p class=\"theme-wp-block gb-responsive-2355-identifier\">Pri tome va\u017ei cena granica od 25 evra uklju\u010duju\u0107i porez na dodatu vrednost i tro\u0161kove dostave. Prodavci na tr\u017ei\u0161tu imaju dve opcije za jeftine narud\u017ebine:<\/p><div class=\"theme-block-list\"><ol class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-377568-identifier wp-block-list\"><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-291346-identifier\">Oni pokre\u0107u refundaciju za takve artikle bez povratka.<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-991769-identifier\">Oni nude kupcu adresu za povrat u zemlji.<\/li><\/ol><\/div><p class=\"theme-wp-block gb-responsive-678033-identifier\">Ukoliko doti\u010dni trgovci ne mogu ponuditi adresu za povrat u zemlji, Amazon \u0107e samovoljno ispuniti pravila povrata i automatski refundirati kupcu iznos. Uslov za to je, me\u0111utim, da se povrat izvr\u0161i u skladu sa <a href=\"https:\/\/sellercentral.amazon.de\/gp\/help\/external\/help-page.html?itemID=69126&amp;language=de_DE&amp;ref=efph_69126_bred_G201725710\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Amazon Marketplace pravilima povrata<\/a>.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-649595-identifier\">Nema promena za trgovce sa sedi\u0161tem u zemlji<\/h3><p class=\"theme-wp-block gb-responsive-559611-identifier\">Amazon je \u017eeleo da pojednostavi proces povrata i u\u0161tedi tro\u0161kove \u2013 tako\u0111e i za trgovce. Jer me\u0111unarodni povrati su \u010desto skuplji od cene proizvoda, tako da povrat artikala za prodavce ekonomski nije isplativ. Pogo\u0111eni mogu postaviti doma\u0107u adresu u pode\u0161avanjima Seller Central pod \u201eInformacije o prodav\u010devom ra\u010dunu\u201c > \u201eDostava i povrat robe\u201c > \u201eInformacije o povratima\u201c > \u201ePode\u0161avanja adrese za povrat\u201c.<\/p><p class=\"theme-wp-block gb-responsive-28695-identifier\">Time se nije promenilo ni\u0161ta ni sa obnovljenim pravilima za povrat i refundaciju Marketplace narud\u017ebina za ve\u0107inu nema\u010dkih trgovaca, jer su obi\u010dno ve\u0107 uneli doma\u0107u adresu, na primer, sedi\u0161te firme. Sli\u010dne promene pravila postoje i za druge evropske tr\u017ei\u0161ta u Francuskoj, Italiji ili \u0160paniji. Tamo je cena granica tako\u0111e 25 evra. U Velikoj Britaniji, Amazon je odredio 20 funti u pravilima povrata.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-166545-identifier\">Pri kori\u0161\u0107enju Amazon FBA: pravila povrata za prodavce nisu pogo\u0111ena<\/h3><div class=\"wp-block-image gb-responsive-481158-identifier\"><figure class=\"theme-wp-block aligncenter size-full\"><img decoding=\"async\" width=\"844\" height=\"364\" src=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/23141046\/amazon-rueckgaberichtlinien-verkaeufer-amazon-seller-central.jpeg\" alt=\"Pravila povrata Amazon za prodavce: U Amazon Seller Central mo\u017ee se uneti adresa za dostavu.\" class=\"wp-image-13725\" srcset=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/23141046\/amazon-rueckgaberichtlinien-verkaeufer-amazon-seller-central-407x176.jpeg 407w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/23141046\/amazon-rueckgaberichtlinien-verkaeufer-amazon-seller-central-768x331.jpeg 768w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/23141046\/amazon-rueckgaberichtlinien-verkaeufer-amazon-seller-central.jpeg 844w\" sizes=\"(max-width: 844px) 100vw, 844px\" \/><\/figure><\/div><p class=\"theme-wp-block gb-responsive-139399-identifier\">Sli\u010dno je i sa trgovcima koji koriste uslugu \u201eFulfillment by Amazon\u201c (FBA). Po\u0161to se onlajn div ovde tako\u0111e bavi upravljanjem povratima, u svakom slu\u010daju postoji doma\u0107a adresa u skladu sa <a href=\"https:\/\/www.sellerlogic.com\/sr\/blog\/da-li-je-sve-to-samo-ukradeno-eo-eo-amazon-politike-za-zastitu-intelektualne-svojine\/\">Amazon pravilima<\/a> za povrat i refundaciju Marketplace narud\u017ebina. Povrat se u svakom slu\u010daju vr\u0161i u centar za povrat e-trgovinskog giganta, a ne kod samih trgovaca.<\/p><p class=\"theme-wp-block gb-responsive-999791-identifier\">Kriti\u010dno bi moglo postati za trgovce na tr\u017ei\u0161tu koji prodaju putem \u201eFulfillment by Merchant\u201c (FBM). Pre je postojala opcija da se kupcima obezbedi besplatna, unapred pla\u0107ena Amazon etiketa za povrat.<\/p><p class=\"theme-wp-block gb-responsive-288557-identifier\">Sa ukidanjem ove regulative, FBA je postao jo\u0161 zanimljiviji za mnoge trgovce. Ako i vi pripadate toj grupi, mo\u017eete se ovde informisati o <a href=\"https:\/\/www.sellerlogic.com\/sr\/blog\/brexit-amazon-fba-zaustavlja-prenose-zaliha-izmedu-eu-i-velike-britanije-evo-sta-trgovci-mogu-da-urade\/\">prednostima i nedostacima Fulfillment usluge Amazona<\/a>.<\/p><p class=\"theme-wp-block gb-responsive-417816-identifier\"><em>Ovde mo\u017eete dobiti vi\u0161e informacija o pravilima povrata na Amazonu: <\/em><a href=\"https:\/\/www.sellerlogic.com\/sr\/blog\/amazon-a-to-z-garancija-izmedu-genija-prodaje-i-ludila-povrata\/\"><em>Amazon A-do-\u017d garancija: Izme\u0111u genija prodaje i ludila povrata<\/em><\/a><em>.<\/em><\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-577604-identifier\">\u010cesto postavljana pitanja<\/h2><div class=\"theme-wp-block schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1726045960058\"><strong class=\"schema-faq-question\"><strong>Amazon narud\u017ebina: Koji artikli se prema Amazon pravilima o vra\u0107anju ne mogu vratiti?<\/strong><\/strong> <p class=\"schema-faq-answer\">Slede\u0107e robe su, na primer, isklju\u010dene iz vra\u0107anja:\u00a0<br>&#8211; zatvorene robe koje su otvorene nakon isporuke (kozmetika, kompjuterski softver itd.)<br>&#8211; proizvodi koji su izra\u0111eni po meri ili su jasno prilago\u0111eni potrebama kupca (npr. personalizovani ru\u010dno ra\u0111eni artikli)<br>&#8211; kvarljive robe<br>&#8211; usluge koje su potpuno izvr\u0161ene<br>&#8211; novine, \u010dasopisi ili ilustrovane publikacije (osim pretplata)<br>&#8211; alkoholna pi\u0107a \u010dija cena zavisi od promena na koje prodavci nemaju uticaj<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046073760\"><strong class=\"schema-faq-question\"><strong>Da li kupci moraju da vrate Amazon proizvode u originalnom pakovanju?<\/strong><\/strong> <p class=\"schema-faq-answer\">Artikli se ne moraju nu\u017eno vra\u0107ati u originalnom pakovanju. Me\u0111utim, odre\u0111eni artikli kao \u0161to su specijalne izrade moraju se vra\u0107ati u originalnom pakovanju. Dakle, to zavisi od vrste proizvoda.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046086439\"><strong class=\"schema-faq-question\"><strong>\u0160ta obuhvata dobrovoljna garancija za vra\u0107anje na Amazonu?<\/strong><\/strong> <p class=\"schema-faq-answer\">Amazon svojim kupcima pru\u017ea dobrovoljnu garanciju za vra\u0107anje koja ide iznad zakonskih propisa, a koju svi prodavci na tr\u017ei\u0161tu moraju da ponude. Proizvodi se obi\u010dno mogu vratiti u roku od 30 dana od prijema robe. Kupci dobijaju povra\u0107aj kupovne cene. Me\u0111utim, to se ne odnosi na robu iz kategorija elektronike, kamera, kancelarijskog materijala, muzike, filmova i video igara \u2013 ovde va\u017ei zakonski rok od 14 dana.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046103385\"><strong class=\"schema-faq-question\"><strong>Da li trgovac ili Amazon snosi tro\u0161kove vra\u0107anja prema pravilima o vra\u0107anju i refundaciji Marketplace narud\u017ebina?<\/strong><\/strong> <p class=\"schema-faq-answer\">Kod ode\u0107e, obu\u0107e i torbi, Amazon snosi tro\u0161kove vra\u0107anja. Trgovinski koncern \u010dak preuzima ove tro\u0161kove prema Amazon pravilima o vra\u0107anju za robu vrednosti preko 40 evra, ako kupci vrate svoje artikle u roku od 14 dana.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046117755\"><strong class=\"schema-faq-question\"><strong>\u0160ta se de\u0161ava ako trgovci na Amazonu ne pru\u017ee dobrovoljnu garanciju za vra\u0107anje?<\/strong><\/strong> <p class=\"schema-faq-answer\">U tom slu\u010daju, Amazon \u0107e preduzeti mere i samostalno sprovesti garanciju za vra\u0107anje. U najgorem slu\u010daju, doti\u010dni trgovci \u0107e biti isklju\u010deni iz prodaje preko Amazon tr\u017ei\u0161ta.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046131561\"><strong class=\"schema-faq-question\"><strong>Da li prodavci na tr\u017ei\u0161tu moraju odmah da obezbede zamenu kada proizvodi stignu o\u0161te\u0107eni kod kupca?<\/strong><\/strong> <p class=\"schema-faq-answer\">Da, trgovci moraju od aprila 2024. odmah da obezbede zamenu ako narud\u017ebine sadr\u017ee o\u0161te\u0107ene ili neispravne proizvode. Tako predvi\u0111a pravilnik o vra\u0107anju i refundaciji Marketplace narud\u017ebina. Uslovi vra\u0107anja Amazona tako\u0111e predvi\u0111aju da kupci moraju da vrate originalnu robu u roku od 30 dana.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046150245\"><strong class=\"schema-faq-question\"><strong>\u0160ta trgovci mogu da urade ako Amazon povratak nije stigao?<\/strong><\/strong> <p class=\"schema-faq-answer\">Trgovci mogu da se obrate Amazon korisni\u010dkoj podr\u0161ci kako bi razjasnili status povratka i, ako je potrebno, pokrenuli istragu. Tako\u0111e imaju mogu\u0107nost da po\u0161alju podsetnik kupcu ili da obrade povra\u0107aj novca tek kada roba ponovo stigne.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046179621\"><strong class=\"schema-faq-question\"><strong>\u0160ta trgovci mogu da urade ako kupci ne vrate vra\u0107enu robu?<\/strong><\/strong> <p class=\"schema-faq-answer\">Kada kupci vra\u0107aju proizvode i dobijaju povra\u0107aj novca, ali ne \u0161alju artikl nazad u Amazon skladi\u0161te, FBA prodavcu obi\u010dno pripada povra\u0107aj novca. Da bi otkrili takve slu\u010dajeve, trgovci na Amazonu obi\u010dno koriste eksternu uslugu kao \u0161to je <a href=\"https:\/\/www.sellerlogic.com\/sr\/amazon-lost-and-found\/\">SELLERLOGIC Lost &#038; Found Full-Service<\/a>. Tako se prate sve FBA transakcije i novac za eventualne gre\u0161ke se trgovcu automatski vra\u0107a.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046197370\"><strong class=\"schema-faq-question\"><strong>Da li se mo\u017ee otkazati povratak kod Amazona?<\/strong><\/strong> <p class=\"schema-faq-answer\">Da, kod Amazona se mo\u017ee otkazati povratak. To je mogu\u0107e tako \u0161to se u pregledu narud\u017ebine odabere opcija &#8220;Otkazivanje povratka&#8221; pre nego \u0161to je paket vra\u0107en.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046211421\"><strong class=\"schema-faq-question\"><strong>Da li se kod Amazona mo\u017ee vratiti vi\u0161e artikala istovremeno?<\/strong><\/strong> <p class=\"schema-faq-answer\">Da, mo\u017ee se na Amazonu vratiti vi\u0161e artikala istovremeno. Tokom procesa vra\u0107anja mo\u017ee se odabrati vi\u0161e artikala iz razli\u010ditih narud\u017ebina i poslati ih zajedno.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046221271\"><strong class=\"schema-faq-question\"><strong>Kako trgovci dobijaju svoj novac nazad kod Amazona kada do\u0111e do takvih gre\u0161aka u FBA odnosu?<\/strong><\/strong> <p class=\"schema-faq-answer\">FBA gre\u0161ke su uobi\u010dajene kod Amazona. Postoje dva na\u010dina da dobijete svoj novac nazad: ru\u010dno ili automatski. Ru\u010dna varijanta zahteva mnogo vremena, jer se morate baviti korisni\u010dkom podr\u0161kom Amazona, razli\u010ditim Amazon izve\u0161tajima i dugim vremenima \u010dekanja. Druga varijanta je jednostavnija, koriste\u0107i softverska re\u0161enja kao \u0161to je Lost &#038; Found Full-Service od SELLERLOGIC. Tako se ne samo da se identifikuje vi\u0161e FBA gre\u0161aka, ve\u0107 i ne gubite dragoceno vreme tokom celog procesa.<\/p> <\/div><\/div><p class=\"theme-wp-block gb-responsive-614549-identifier has-small-font-size\">Fotografski krediti u redosledu slika: \u00a9 sawitreelyaon \u2013 stock.adobe.com \/ \u00a9 ifeelstock \u2013 stock.adobe.com<\/p>","protected":false},"excerpt":{"rendered":"<p>Povrat i refundacija narud\u017ebina sa Amazon tr\u017ei\u0161ta: Odmah zamena za o\u0161te\u0107ene proizvode Odmah zamena za o\u0161te\u0107ene proizvode \u2013 ovom novom politikom Amazon je ve\u0107 po\u010detkom 2024. godine uznemirio zajednicu trgovaca. Naime, kupci koji prime o\u0161te\u0107enu ili neispravnu robu mogu zahtevati trenutnu zamenu \u2013 \u010dak i pre nego \u0161to su vratili originalni artikal. Me\u0111u Amazon prodavcima,<\/p>\n","protected":false},"author":3,"featured_media":55849,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sidebar_recommended_resources":{"data":[]},"sidebar_header_settings":{"hide_buttons":{"register":false}},"_use_new_theme":false,"inline_featured_image":false,"footnotes":""},"categories":[1530],"tags":[],"class_list":["post-229305","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-prodaja-na-amazonu"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Povratak i povra\u0107aj novca za narud\u017ebine na tr\u017ei\u0161tu<\/title>\n<meta name=\"description\" content=\"Odmah zamena bez vra\u0107anja: Vra\u0107anje i povra\u0107aj novca za narud\u017ebine na tr\u017ei\u0161tu na Amazonu se menja. 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Informi\u0161ite se sada.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/\" \/>\n<meta property=\"og:site_name\" content=\"SELLERLOGIC - Smarte Tools f\u00fcr Amazon-Seller\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SellerLogic\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-09-28T05:54:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/11090815\/rueckgabe-und-erstattung-von-marketplace-bestellungen.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"844\" \/>\n\t<meta property=\"og:image:height\" content=\"443\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Robin Bals\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@sellerlogic\" \/>\n<meta name=\"twitter:site\" content=\"@sellerlogic\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Robin Bals\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/\"},\"author\":{\"name\":\"Robin Bals\",\"@id\":\"https:\/\/www.sellerlogic.com\/sr\/#\/schema\/person\/a05487915912c5ddeb279af2540bd467\"},\"headline\":\"Povrat i refundacije za narud\u017ebine sa tr\u017ei\u0161ta: Nove politike za Amazon prodavce\",\"datePublished\":\"2021-09-28T05:54:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/\"},\"wordCount\":1538,\"publisher\":{\"@id\":\"https:\/\/www.sellerlogic.com\/sr\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/11090815\/rueckgabe-und-erstattung-von-marketplace-bestellungen.jpeg\",\"articleSection\":[\"Prodaja na Amazonu\"],\"inLanguage\":\"sr-RS\"},{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/\",\"url\":\"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/\",\"name\":\"Povratak i povra\u0107aj novca za narud\u017ebine na tr\u017ei\u0161tu\",\"isPartOf\":{\"@id\":\"https:\/\/www.sellerlogic.com\/sr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/11090815\/rueckgabe-und-erstattung-von-marketplace-bestellungen.jpeg\",\"datePublished\":\"2021-09-28T05:54:00+00:00\",\"description\":\"Odmah zamena bez vra\u0107anja: Vra\u0107anje i povra\u0107aj novca za narud\u017ebine na tr\u017ei\u0161tu na Amazonu se menja. 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Since 2019, he has been part of the SELLERLOGIC team and has made it his mission to communicate complex topics in an understandable and engaging way. With a feel for relevant trends and a clear writing style, he makes sophisticated content accessible to a broad audience.\",\"sameAs\":[\"https:\/\/www.linkedin.com\/in\/robin-bals-b4599b182\/\"],\"url\":\"https:\/\/www.sellerlogic.com\/sr\/blog\/author\/robinbals\/\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726045960058\",\"position\":1,\"url\":\"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726045960058\",\"name\":\"Vratiti Amazon narud\u017ebinu: Koji artikli se prema Amazon pravilima povrata ne mogu vratiti?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Slede\u0107e robe su, na primer, isklju\u010dene iz povrata: <br\/>- zatvorene robe koje su otvorene nakon isporuke (kozmetika, kompjuterski softver itd.)<br\/>- proizvodi koji su izra\u0111eni po narud\u017ebini ili su jasno prilago\u0111eni potrebama kupca (na primer, personalizovani ru\u010dno ra\u0111eni artikli)<br\/>- lako pokvarljive robe<br\/>- usluge koje su potpuno izvr\u0161ene<br\/>- novine, \u010dasopisi ili ilustrovani (osim pretplata)<br\/>- alkoholna pi\u0107a \u010dija cena zavisi od promena na koje prodavci nemaju uticaj\",\"inLanguage\":\"sr-RS\"},\"inLanguage\":\"sr-RS\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726046073760\",\"position\":2,\"url\":\"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726046073760\",\"name\":\"Da li kupci moraju vra\u0107ati Amazon proizvode u originalnom pakovanju?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Artikli ne moraju nu\u017eno biti vra\u0107eni u originalnom pakovanju. Odre\u0111eni artikli kao \u0161to su specijalne izrade, me\u0111utim, moraju biti vra\u0107eni u originalnom pakovanju. Dakle, to u velikoj meri zavisi od vrste proizvoda.\",\"inLanguage\":\"sr-RS\"},\"inLanguage\":\"sr-RS\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726046086439\",\"position\":3,\"url\":\"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726046086439\",\"name\":\"\u0160ta uklju\u010duje dobrovoljna garancija povrata na Amazonu?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Amazon pru\u017ea svojim kupcima dobrovoljnu garanciju povrata koja ide dalje od zakonskih propisa, a koju svi prodavci na tr\u017ei\u0161tu tako\u0111e moraju ponuditi. Proizvodi se obi\u010dno mogu vratiti u roku od 30 dana od prijema robe. Kupci dobijaju povra\u0107aj kupovne cene. To se, me\u0111utim, ne odnosi na robu iz kategorija elektronika, kamera, kancelarijski materijal, muzika, filmovi i video igre \u2013 ovde va\u017ei zakonski rok od 14 dana.\",\"inLanguage\":\"sr-RS\"},\"inLanguage\":\"sr-RS\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726046103385\",\"position\":4,\"url\":\"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726046103385\",\"name\":\"Da li trgovac odnosno Amazon snosi tro\u0161kove povrata prema pravilima za povrat i refundaciju Marketplace narud\u017ebina?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Za ode\u0107u, obu\u0107u i torbe, Amazon snosi tro\u0161kove povrata. Trgovinski koncern \u010dak preuzima ove tro\u0161kove prema Amazon pravilima povrata za robu \u010dija je vrednost ve\u0107a od 40 evra, ako kupci vrate svoje artikle u roku od 14 dana.\",\"inLanguage\":\"sr-RS\"},\"inLanguage\":\"sr-RS\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726046117755\",\"position\":5,\"url\":\"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726046117755\",\"name\":\"\u0160ta se de\u0161ava ako Amazon trgovci ne pru\u017ee dobrovoljnu garanciju povrata?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"U tom slu\u010daju, Amazon \u0107e preduzeti mere i samostalno sprovesti garanciju povrata. U najgorem slu\u010daju, doti\u010dni trgovci \u0107e biti isklju\u010deni iz prodaje preko Amazon tr\u017ei\u0161ta.\",\"inLanguage\":\"sr-RS\"},\"inLanguage\":\"sr-RS\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726046131561\",\"position\":6,\"url\":\"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726046131561\",\"name\":\"Da li prodavci na tr\u017ei\u0161tu moraju odmah obezbediti zamenu kada proizvodi stignu o\u0161te\u0107eni kod kupca?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Da, trgovci moraju od aprila 2024. odmah da obezbede zamenu ako narud\u017ebine sadr\u017ee o\u0161te\u0107ene ili neispravne proizvode. Tako predvi\u0111a pravilnik o vra\u0107anju i refundaciji Marketplace narud\u017ebina. 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Tokom procesa vra\u0107anja mo\u017ee se odabrati vi\u0161e artikala iz razli\u010ditih narud\u017ebina i poslati ih zajedno.\",\"inLanguage\":\"sr-RS\"},\"inLanguage\":\"sr-RS\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726046221271\",\"position\":11,\"url\":\"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726046221271\",\"name\":\"FBA gre\u0161ke su uobi\u010dajene kod Amazona. Postoje dva na\u010dina da dobijete svoj novac nazad: ru\u010dno ili automatski. Ru\u010dna varijanta zahteva mnogo vremena, jer se morate baviti korisni\u010dkom podr\u0161kom Amazona, razli\u010ditim Amazon izve\u0161tajima i dugim vremenima \u010dekanja. Druga varijanta je jednostavnija, koriste\u0107i softverska re\u0161enja kao \u0161to je Lost & Found Full-Service od SELLERLOGIC. 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With a feel for relevant trends and a clear writing style, he makes sophisticated content accessible to a broad audience.","sameAs":["https:\/\/www.linkedin.com\/in\/robin-bals-b4599b182\/"],"url":"https:\/\/www.sellerlogic.com\/sr\/blog\/author\/robinbals\/"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726045960058","position":1,"url":"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726045960058","name":"Vratiti Amazon narud\u017ebinu: Koji artikli se prema Amazon pravilima povrata ne mogu vratiti?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Slede\u0107e robe su, na primer, isklju\u010dene iz povrata: <br\/>- zatvorene robe koje su otvorene nakon isporuke (kozmetika, kompjuterski softver itd.)<br\/>- proizvodi koji su izra\u0111eni po narud\u017ebini ili su jasno prilago\u0111eni potrebama kupca (na primer, personalizovani ru\u010dno ra\u0111eni artikli)<br\/>- lako pokvarljive robe<br\/>- usluge koje su potpuno izvr\u0161ene<br\/>- novine, \u010dasopisi ili ilustrovani (osim pretplata)<br\/>- alkoholna pi\u0107a \u010dija cena zavisi od promena na koje prodavci nemaju uticaj","inLanguage":"sr-RS"},"inLanguage":"sr-RS"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726046073760","position":2,"url":"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726046073760","name":"Da li kupci moraju vra\u0107ati Amazon proizvode u originalnom pakovanju?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Artikli ne moraju nu\u017eno biti vra\u0107eni u originalnom pakovanju. Odre\u0111eni artikli kao \u0161to su specijalne izrade, me\u0111utim, moraju biti vra\u0107eni u originalnom pakovanju. Dakle, to u velikoj meri zavisi od vrste proizvoda.","inLanguage":"sr-RS"},"inLanguage":"sr-RS"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726046086439","position":3,"url":"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726046086439","name":"\u0160ta uklju\u010duje dobrovoljna garancija povrata na Amazonu?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Amazon pru\u017ea svojim kupcima dobrovoljnu garanciju povrata koja ide dalje od zakonskih propisa, a koju svi prodavci na tr\u017ei\u0161tu tako\u0111e moraju ponuditi. Proizvodi se obi\u010dno mogu vratiti u roku od 30 dana od prijema robe. Kupci dobijaju povra\u0107aj kupovne cene. To se, me\u0111utim, ne odnosi na robu iz kategorija elektronika, kamera, kancelarijski materijal, muzika, filmovi i video igre \u2013 ovde va\u017ei zakonski rok od 14 dana.","inLanguage":"sr-RS"},"inLanguage":"sr-RS"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726046103385","position":4,"url":"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726046103385","name":"Da li trgovac odnosno Amazon snosi tro\u0161kove povrata prema pravilima za povrat i refundaciju Marketplace narud\u017ebina?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Za ode\u0107u, obu\u0107u i torbe, Amazon snosi tro\u0161kove povrata. Trgovinski koncern \u010dak preuzima ove tro\u0161kove prema Amazon pravilima povrata za robu \u010dija je vrednost ve\u0107a od 40 evra, ako kupci vrate svoje artikle u roku od 14 dana.","inLanguage":"sr-RS"},"inLanguage":"sr-RS"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726046117755","position":5,"url":"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726046117755","name":"\u0160ta se de\u0161ava ako Amazon trgovci ne pru\u017ee dobrovoljnu garanciju povrata?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"U tom slu\u010daju, Amazon \u0107e preduzeti mere i samostalno sprovesti garanciju povrata. U najgorem slu\u010daju, doti\u010dni trgovci \u0107e biti isklju\u010deni iz prodaje preko Amazon tr\u017ei\u0161ta.","inLanguage":"sr-RS"},"inLanguage":"sr-RS"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726046131561","position":6,"url":"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726046131561","name":"Da li prodavci na tr\u017ei\u0161tu moraju odmah obezbediti zamenu kada proizvodi stignu o\u0161te\u0107eni kod kupca?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Da, trgovci moraju od aprila 2024. odmah da obezbede zamenu ako narud\u017ebine sadr\u017ee o\u0161te\u0107ene ili neispravne proizvode. Tako predvi\u0111a pravilnik o vra\u0107anju i refundaciji Marketplace narud\u017ebina. Uslovi vra\u0107anja Amazona tako\u0111e predvi\u0111aju da kupci moraju da vrate originalnu robu u roku od 30 dana.","inLanguage":"sr-RS"},"inLanguage":"sr-RS"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726046150245","position":7,"url":"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726046150245","name":"\u0160ta trgovci mogu da urade ako Amazon povratak nije stigao?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Trgovci mogu da se obrate Amazon korisni\u010dkoj podr\u0161ci kako bi razjasnili status povratka i, ako je potrebno, pokrenuli istragu. Tako\u0111e imaju mogu\u0107nost da po\u0161alju podsetnik kupcu ili da obrade povra\u0107aj novca tek kada roba ponovo stigne.","inLanguage":"sr-RS"},"inLanguage":"sr-RS"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726046179621","position":8,"url":"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726046179621","name":"\u0160ta trgovci mogu da urade ako kupci ne vrate vra\u0107enu robu?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Kada kupci vra\u0107aju proizvode i dobijaju povra\u0107aj novca, ali ne \u0161alju artikl nazad u Amazon skladi\u0161te, FBA prodavcu obi\u010dno pripada povra\u0107aj novca. Da bi otkrili takve slu\u010dajeve, trgovci na Amazonu obi\u010dno koriste eksternu uslugu kao \u0161to je <a href=\"#[pref-link id=58 pref-lang=sr]\">SELLERLOGIC Lost &amp; Found Full-Service<\/a>. Tako se prate sve FBA transakcije i novac za eventualne gre\u0161ke se trgovcu automatski vra\u0107a.","inLanguage":"sr-RS"},"inLanguage":"sr-RS"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726046197370","position":9,"url":"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726046197370","name":"Da li se mo\u017ee otkazati povratak kod Amazona?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Da, kod Amazona se mo\u017ee otkazati povratak. To je mogu\u0107e tako \u0161to se u pregledu narud\u017ebine odabere opcija \"Otkazivanje povratka\" pre nego \u0161to je paket vra\u0107en.","inLanguage":"sr-RS"},"inLanguage":"sr-RS"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726046211421","position":10,"url":"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726046211421","name":"Da li se kod Amazona mo\u017ee vratiti vi\u0161e artikala istovremeno?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Da, mo\u017ee se na Amazonu vratiti vi\u0161e artikala istovremeno. Tokom procesa vra\u0107anja mo\u017ee se odabrati vi\u0161e artikala iz razli\u010ditih narud\u017ebina i poslati ih zajedno.","inLanguage":"sr-RS"},"inLanguage":"sr-RS"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726046221271","position":11,"url":"https:\/\/www.sellerlogic.com\/sr\/blog\/povrat-i-refundacije-za-narudzbine-sa-trzista-nove-politike-za-amazon-prodavce\/#faq-question-1726046221271","name":"FBA gre\u0161ke su uobi\u010dajene kod Amazona. Postoje dva na\u010dina da dobijete svoj novac nazad: ru\u010dno ili automatski. Ru\u010dna varijanta zahteva mnogo vremena, jer se morate baviti korisni\u010dkom podr\u0161kom Amazona, razli\u010ditim Amazon izve\u0161tajima i dugim vremenima \u010dekanja. Druga varijanta je jednostavnija, koriste\u0107i softverska re\u0161enja kao \u0161to je Lost & Found Full-Service od SELLERLOGIC. Tako se ne samo da se identifikuje vi\u0161e FBA gre\u0161aka, ve\u0107 i ne gubite dragoceno vreme tokom celog procesa.","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"FBA gre\u0161ke su uobi\u010dajene kod Amazona. Postoje dva na\u010dina da dobijete svoj novac nazad: ru\u010dno ili automatski. Ru\u010dna varijanta zahteva mnogo vremena, jer se morate baviti korisni\u010dkom podr\u0161kom Amazona, razli\u010ditim Amazon izve\u0161tajima i dugim vremenima \u010dekanja. Druga varijanta je jednostavnija, koriste\u0107i softverska re\u0161enja kao \u0161to je Lost &amp; Found Full-Service od SELLERLOGIC. Tako se ne samo da se identifikuje vi\u0161e FBA gre\u0161aka, ve\u0107 i ne gubite dragoceno vreme tokom celog procesa.","inLanguage":"sr-RS"},"inLanguage":"sr-RS"}]}},"_links":{"self":[{"href":"https:\/\/www.sellerlogic.com\/sr\/wp-json\/wp\/v2\/posts\/229305","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sellerlogic.com\/sr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sellerlogic.com\/sr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sellerlogic.com\/sr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sellerlogic.com\/sr\/wp-json\/wp\/v2\/comments?post=229305"}],"version-history":[{"count":0,"href":"https:\/\/www.sellerlogic.com\/sr\/wp-json\/wp\/v2\/posts\/229305\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sellerlogic.com\/sr\/wp-json\/wp\/v2\/media\/55849"}],"wp:attachment":[{"href":"https:\/\/www.sellerlogic.com\/sr\/wp-json\/wp\/v2\/media?parent=229305"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sellerlogic.com\/sr\/wp-json\/wp\/v2\/categories?post=229305"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sellerlogic.com\/sr\/wp-json\/wp\/v2\/tags?post=229305"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}