{"id":229512,"date":"2021-04-12T12:24:26","date_gmt":"2021-04-12T12:24:26","guid":{"rendered":"https:\/\/127.0.0.1\/wiki\/amazon-ruecksendung\/"},"modified":"2021-04-12T12:24:26","modified_gmt":"2021-04-12T12:24:26","slug":"amazon-ruecksendung","status":"publish","type":"theme_wiki","link":"https:\/\/www.sellerlogic.com\/sr\/wiki\/amazon-ruecksendung\/","title":{"rendered":"Amazon povratak"},"content":{"rendered":"

Kada kupac izvr\u0161i kupovinu na Amazonu, obi\u010dno ima mogu\u0107nost da vrati svoju narud\u017ebinu, na primer, ako je predmet o\u0161te\u0107en ili ne odgovara opisu na stranici sa detaljima proizvoda. Ovo se obi\u010dno odnosi i na proizvode koje prodaju tre\u0107e strane na Amazonu. Proces vra\u0107anja je obi\u010dno jednostavan putem online centra za vra\u0107anje, a kredit se obra\u0111uje brzo.<\/p>

\"amazon<\/figure><\/div>

Kada kupci mogu da vrate svoj Amazon paket?<\/h2>

Zakonsko pravo na odustajanje<\/a> pokriva 14 dana od prijema robe ili od zaklju\u010denja ugovora u slu\u010daju digitalnog sadr\u017eaja. Pored toga, Amazon daje politiku vra\u0107anja od 30 dana za skoro sve proizvode od datuma prijema. Neispravni, o\u0161te\u0107eni ili defektni predmeti koje prodaje ili \u0161alje Amazon tako\u0111e mogu biti vra\u0107eni u roku od dve godine.<\/p>

Amazon povratak u roku od 30 dana<\/h3>

Kupci koji \u017eele da vrate predmet Amazonu u roku od 30 dana od prijema mogu to u\u010diniti pod odre\u0111enim uslovima. Predmet mora biti u svom originalnom stanju<\/strong>. Za nove predmete, proizvod mora biti nov, neupotrebljavan i kompletan. Kori\u0161\u0107eni predmeti ne smeju pokazivati nove znakove kori\u0161\u0107enja ili habanja. Pored toga, postoje neke kategorije proizvoda koje su isklju\u010dene iz ovog tipa Amazon povratka (npr. kvarljive robe) ili za koje se primenjuju posebni uslovi<\/a>.<\/p>

Amazon povratak nakon 30 dana<\/h3>

Ako je prijem robe pro\u0161ao vi\u0161e od 30 dana, Amazon \u0107e prihvatiti povrat samo ako se radi o prigovoru<\/strong> na o\u0161te\u0107en ili defektan predmet (odgovornost za nedostatke). Ovo je generalno mogu\u0107e do dve godine. Ako je predmet poslao prodavac sa tr\u017ei\u0161ta, kupac mora direktno kontaktirati prodavca koriste\u0107i dugme “Kontaktirajte prodavca” u svom nalogu pod “Moje narud\u017ebine.” Zakonska prava na garanciju ostaju nepromenjena.<\/p>

Ko snosi tro\u0161kove vra\u0107anja?<\/h2>

Uop\u0161teno, Amazon pokriva tro\u0161kove vra\u0107anja ako su roba prodana ili poslata od strane ovog e-trgovinskog giganta i imaju vrednost od najmanje 40 evra. Ovo se posebno odnosi ako se Amazon povratak vr\u0161i unutar zakonskog perioda za odustajanje. Me\u0111utim, ako se predmet vra\u0107a jednostavno zato \u0161to se kupcu ne svi\u0111a, kupac mo\u017ee morati da snosi tro\u0161kove Amazon povratka.<\/p>

Da li prodavac sa tr\u017ei\u0161ta nudi besplatne povratke mo\u017ee se prona\u0107i u politici vra\u0107anja prodavca. Ove informacije se nalaze na stranici profila prodavca, kojoj kupci mogu pristupiti klikom na ime prodavca. Druga kartica navodi uslove vra\u0107anja pod kojima kupac mo\u017ee zatra\u017eiti povra\u0107aj novca za svoju Amazon narud\u017ebinu.<\/p>

Kako funkcioni\u0161e proces vra\u0107anja na Amazonu?<\/h2>

Da bi vratili narud\u017ebinu Amazonu, kupci imaju nekoliko opcija: Prvo, kupac mo\u017ee zatra\u017eiti oznaku za vra\u0107anje direktno u sekciji “Moje narud\u017ebine” svog Amazon naloga; drugo, to se mo\u017ee u\u010diniti putem online centru za vra\u0107anje<\/a>. Ako odgovaraju\u0107i dugme za zahtev za oznaku za vra\u0107anje Amazonu nedostaje iz narud\u017ebina, period vra\u0107anja je ve\u0107 istekao.<\/p>

Nakon \u0161to kupac klikne na dugme, Amazon pita za\u0161to se tra\u017ei povra\u0107aj novca. Nakon toga, prikazuje se oznaka za vra\u0107anje koju kupac od\u0161tampa i prika\u010di na paket pre nego \u0161to ga odnese na po\u0161tu.<\/p>

Uop\u0161teno, kupcima \u0107e biti potreban \u0161tampa\u010d ili moraju od\u0161tampati oznaku za vra\u0107anje negde drugde, kao \u0161to je kopirnica ili kod prijatelja. Me\u0111utim, Amazon povratak bez li\u010dnog \u0161tampa\u010da je mogu\u0107 kori\u0161\u0107enjem QR koda. Ovaj kod se zatim skenira direktno u prodavnici paketa. Ako ova opcija nije prikazana, kupci mogu kontaktirati korisni\u010dku podr\u0161ku da dobiju QR kod od Amazona za vra\u0107anje.<\/span><\/p><\/blockquote>

Za predmete koji nisu poslati od strane Amazona, procedura mo\u017ee biti druga\u010dija. Dodatne informacije mogu se prona\u0107i u politici vra\u0107anja prodavca ili direktno od njih. Za me\u0111unarodne povratke, prodavci sa tr\u017ei\u0161ta moraju obezbediti besplatnu oznaku za vra\u0107anje ili ponuditi vra\u0107anje na nema\u010dku adresu, prema Amazonu. Ako nijedno nije mogu\u0107e, moraju refundirati puni iznos koji je kupac platio za robu. Ako do\u0111e do problema sa vra\u0107anjem kod Amazon prodavca, mo\u017ee biti mogu\u0107e podneti A-do-Z garancijski zahtev<\/a>.<\/p>

Koliko dugo kupci moraju \u010dekati na povra\u0107aj novca od Amazona?<\/h3>

Uop\u0161teno, Amazon brzo vra\u0107a novac kupcu nakon vra\u0107anja. Ovo se posebno odnosi na Amazon Prime povratke. Obi\u010dno, kupci ne \u010dekaju du\u017ee od sedam dana da prime svoj novac nakon vra\u0107anja. Me\u0111utim, primenljivi rokovi su zavisni od metode pla\u0107anja<\/a>.<\/p>

Pa\u017enja! Zvani\u010dno, ne postoji ograni\u010denje koliko povrataka kupac mo\u017ee pokrenuti. Me\u0111utim, nezvani\u010dno, Amazon mo\u017ee suspendovati kupce koji izvr\u0161e previ\u0161e povrataka<\/strong> u odre\u0111enom vremenskom okviru. Stoga, kupci bi trebali pokrenuti povrat na Amazonu samo kada je to zaista neophodno (npr. zbog defekta). Naravno, nalog \u0107e tako\u0111e biti suspendovan ako se otkrije bilo kakva prevarantska aktivnost kroz njega.<\/span><\/p><\/blockquote>

Image credits in the order of the images: \u00a9 fotomowo \u2013 stock.adobe.com<\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"","wiki_archive":[1961,1967],"class_list":["post-229512","theme_wiki","type-theme_wiki","status-publish","hentry","wiki_archive-amazon","wiki_archive-podrska-za-korisnike"],"yoast_head":"\nAmazon Pravo na odustajanje i vra\u0107anje: Evo kako to funkcioni\u0161e<\/title>\n<meta name=\"description\" content=\"Pravo na odustajanje na Amazonu: Ako kupci nisu zadovoljni, mogu zatra\u017eiti povrat. 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