{"id":106797,"date":"2022-08-09T10:33:00","date_gmt":"2022-08-09T10:33:00","guid":{"rendered":"https:\/\/127.0.0.1\/blog\/lost-found-uppdatering-vidarebefordra-amazons-svar-direkt-till-sellerlogic\/"},"modified":"2025-10-25T15:33:42","modified_gmt":"2025-10-25T15:33:42","slug":"lost-found-uppdatering-vidarebefordra-amazons-svar-direkt-till-sellerlogic","status":"publish","type":"post","link":"https:\/\/www.sellerlogic.com\/sv\/blog\/lost-found-uppdatering-vidarebefordra-amazons-svar-direkt-till-sellerlogic\/","title":{"rendered":"Lost &#038; Found-Uppdatering \u2013 Vidarebefordra Amazons svar direkt till SELLERLOGIC"},"content":{"rendered":"\n<p class=\"theme-wp-block gb-responsive-941079-identifier\">Neben der Erweiterung des Angebots an Software-L\u00f6sungen ist die Verbesserung schon bestehender Tools ein wichtiger Bestandteil der Unternehmensentwicklung von SELLERLOGIC. Die damit angestrebten Ziele sind dieselben, die SELLERLOGIC seit seiner Gr\u00fcndung verfolgt: Mehr Zeitersparnis, weniger Arbeitslast und schnellere Ergebnisse f\u00fcr die Kunden und Kundinnen.<\/p>\n\n<h2 class=\"theme-wp-block gb-responsive-124588-identifier wp-block-heading\">Direktes Weiterleiten Ihrer Amazon-Kommunikation<\/h2>\n\n<p class=\"theme-wp-block gb-responsive-321631-identifier\">Lost &amp; Found stellt Ihnen die notwendigen Texte f\u00fcr die Faller\u00f6ffnung bei Amazon im SellerCentral zur Verf\u00fcgung, die Sie mittels Copy &amp; Paste an Amazon \u00fcbermitteln. Erfolgt dann eine Antwort von Amazon, mussten Sie diese ebenfalls h\u00e4ndisch an SELLERLOGIC zur\u00fcckspielen, damit ein Support-Mitarbeiter die Antwort von Amazon auf Richtigkeit pr\u00fcfen und den Fall bearbeiten kann. Dieser Prozess wurde jetzt deutlich vereinfacht.<\/p>\n\n<p class=\"theme-wp-block gb-responsive-272322-identifier\">Ab sofort k\u00f6nnen Sie eine Weiterleitung aller eingehenden Nachrichten von Amazon an SELLERLOGIC Lost &amp; Found einrichten. Auf diesem Wege gelangen die Amazon-E-Mails direkt an das Customer Success Team, das den Fall \u00fcbernimmt. Hierzu m\u00fcssen einige Voraussetzungen erf\u00fcllt sein, beispielsweise muss der Absender der weitergeleiteten E-Mail mit einer bei SELLERLOGIC hinterlegten E-Mail-Adresse \u00fcbereinstimmen, damit die eingehenden E-Mails dem richtigen Kundenkonto zugeordnet werden k\u00f6nnen. F\u00fcr SELLERLOGIC irrelevante Nachrichten l\u00f6scht das System unverz\u00fcglich.<\/p>\n\n<h2 class=\"theme-wp-block gb-responsive-705811-identifier wp-block-heading\">Richten Sie noch heute die E-Mail-Weiterleitung f\u00fcr Lost &amp; Found ein\u00a0<\/h2>\n\n<p class=\"theme-wp-block gb-responsive-659604-identifier\">Wenn Sie Kunde bei uns sind und Interesse daran haben, diese Weiterleitung einzurichten, f\u00fchren Sie folgende Schritte aus.<\/p>\n\n<h3 class=\"theme-wp-block gb-responsive-869469-identifier wp-block-heading\">Einrichtung<\/h3>\n\n<p class=\"theme-wp-block gb-responsive-476118-identifier\">1. Stellen Sie sicher, dass die Absender-Adresse der weitergeleiteten E-Mails mit einer bei SELLERLOGIC hinterlegten E-Mail-Adresse \u00fcbereinstimmt. Es muss mindestens ein Benutzer existieren, dessen im SELLERLOGIC-System eingetragene E-Mail-Adresse dieselbe ist wie die, \u00fcber die die E-Mails weitergeleitet werden. Ansonsten ist eine Weiterleitung nicht m\u00f6glich. <\/p>\n<div class=\"theme-block-list\">\n<ul class=\"theme-wp-block gb-responsive-874919-identifier wp-block-list\"><li>Beispiel: Max Mustermann erh\u00e4lt die E-Mails zur Fallbearbeitung von Amazon an die Adresse <strong>max.mustermann@postfach.com<\/strong>. Im SELLERLOGIC-Kundenkonto existiert jedoch lediglich ein Benutzer mit der E-Mail-Adresse <strong>m.mustermann@postfach.com<\/strong>. Das Ergebnis: Die Weiterleitungsfunktion ist nicht m\u00f6glich.<\/li><\/ul>\n<\/div><div class=\"theme-block-list\">\n<ul class=\"theme-wp-block gb-responsive-345614-identifier wp-block-list\"><li>L\u00f6sung: Bitte legen Sie im SELLERLOGIC-Kundenkonto mindestens einen Benutzer mit der E-Mail-Adresse an, von der Sie die E-Mails von Amazon weiterleiten m\u00f6chten. So kann das System die eingehenden E-Mails dem korrekten Kundenkonto zuordnen. Kontaktieren Sie gern den Support, wenn Sie dabei Unterst\u00fctzung ben\u00f6tigen.<\/li><\/ul>\n<\/div>\n<p class=\"theme-wp-block gb-responsive-709267-identifier\">2. Richten Sie nun eine Weiterleitung aller E-Mails von Amazon an die E-Mail-Adresse <strong>lost-found-auto-reply@sellerlogic.com<\/strong> ein. Das ist die E-Mail-Adresse des Support-Systems, das ausschlie\u00dflich f\u00fcr den Empfang von Antworten f\u00fcr Lost &amp; Found F\u00e4lle verwendet wird. <\/p>\n<div class=\"theme-block-list\">\n<ul class=\"theme-wp-block gb-responsive-429135-identifier wp-block-list\"><li>Sie k\u00f6nnen alle E-Mails von Amazon an SELLERLOGIC weiterleiten, denn das System filtert die relevanten Nachrichten heraus, liest diese ein und l\u00f6scht gleichzeitig alle irrelevanten Nachrichten unverz\u00fcglich.<\/li><\/ul>\n<\/div><div class=\"theme-block-list\">\n<ul class=\"theme-wp-block gb-responsive-936621-identifier wp-block-list\"><li>Bitte beachten Sie, dass das Weiterleiten anhand bestimmter Begriffe oder Formulierungen in der Betreffzeile nicht m\u00f6glich ist, da diese sich von Fall zu Fall voneinander unterscheiden. Es m\u00fcssen also stets <strong>alle<\/strong> E-Mails von Amazon an SELLERLOGIC weitergeleitet werden, damit der Prozess einwandfrei funktioniert.<\/li><\/ul>\n<\/div>\n<p class=\"theme-wp-block gb-responsive-422525-identifier\">3. Zudem m\u00fcssen die weitergeleiteten E-Mails zwingend unver\u00e4ndert bleiben, da die Amazon Fall-ID im Betreff beinhaltet ist und das System diese ansonsten nicht mit dem korrespondierenden Fall verkn\u00fcpfen kann.<\/p>\n\n<p class=\"theme-wp-block gb-responsive-304368-identifier\">4. Weiterhin zu beachten ist, dass diese Weiterleitung sich nur auf eingehende E-Mails von Amazon erstreckt. Jegliche ausgehende Kommunikation \u2013 also alle Informationen, die w\u00e4hrend der Fallbearbeitung an Amazon geschickt werden m\u00fcssen \u2013 erfolgt weiterhin mittels des bestehenden Copy-Paste-Prozesses, den Sie bereits kennen.<\/p>\n\n<p class=\"theme-wp-block gb-responsive-246155-identifier\">5. Die weitergeleiteten E-Mails werden nur bei offenen oder neuen F\u00e4llen eingelesen. Bei F\u00e4llen, die bereits geschlossen wurden, werden die Nachrichten ignoriert.<\/p>\n\n<h2 class=\"theme-wp-block gb-responsive-551515-identifier wp-block-heading\">Vorteile f\u00fcr Kundinnen und Kunden<\/h2>\n\n<p class=\"theme-wp-block gb-responsive-609689-identifier\">Wie oben schon kurz angedeutet, liegen die Vorteile f\u00fcr Sie auf der Hand. Denn Sie sparen an dieser Stelle viel Zeit, da Sie nun nicht mehr alle eingehenden E-Mails von Amazon an SELLERLOGIC weiterleiten bzw. eintragen m\u00fcssen. Dies verringert ebenfalls ihre interne Arbeitslast.<\/p>\n\n<p class=\"theme-wp-block gb-responsive-960348-identifier\">Dadurch, dass die Antworten von Amazon zu den FBA-F\u00e4llen direkt an das System geschickt werden und kein Zwischenschritt mehr notwendig ist, wird auch die Zeitspanne verk\u00fcrzt, die wir ben\u00f6tigen, um ihre F\u00e4lle zu l\u00f6sen und ihre R\u00fcckerstattung geltend zu machen.<\/p>\n\n<p class=\"theme-wp-block gb-responsive-677047-identifier\">Wenn Sie weitere Fragen haben, kontaktieren Sie gern das Support-Team.\u00a0<\/p>\n\n<p class=\"theme-wp-block gb-responsive-576748-identifier has-small-font-size\">Bildnachweis: \u00a9 VectorMine \u2013 stock.adobe.com<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Neben der Erweiterung des Angebots an Software-L\u00f6sungen ist die Verbesserung schon bestehender Tools ein wichtiger Bestandteil der Unternehmensentwicklung von SELLERLOGIC. Die damit angestrebten Ziele sind dieselben, die SELLERLOGIC seit seiner Gr\u00fcndung verfolgt: Mehr Zeitersparnis, weniger Arbeitslast und schnellere Ergebnisse f\u00fcr die Kunden und Kundinnen. Direktes Weiterleiten Ihrer Amazon-Kommunikation Lost &amp; Found stellt Ihnen die notwendigen<\/p>\n","protected":false},"author":6,"featured_media":21149,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sidebar_recommended_resources":{"data":[]},"sidebar_header_settings":{"hide_buttons":{"register":false}},"_use_new_theme":false,"inline_featured_image":false,"footnotes":""},"categories":[777],"tags":[],"class_list":["post-106797","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-paa-vaart-eget-konto"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Nytt p\u00e5 Lost &amp; Found: Vidarebefordring av din Amazon-kommunikation till SELLERLOGIC<\/title>\n<meta name=\"description\" content=\"Fr\u00e5n och med nu kan du st\u00e4lla in en vidarebefordran av alla inkommande meddelanden fr\u00e5n Amazon till SELLERLOGIC Lost &amp; 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