{"id":114702,"date":"2021-07-06T12:05:00","date_gmt":"2021-07-06T12:05:00","guid":{"rendered":"https:\/\/127.0.0.1\/blog\/18-vanliga-fragor-om-sellerlogic-lost-found-allt-du-behover-veta\/"},"modified":"2021-07-06T12:05:00","modified_gmt":"2021-07-06T12:05:00","slug":"18-vanliga-fragor-om-sellerlogic-lost-found-allt-du-behover-veta","status":"publish","type":"post","link":"https:\/\/www.sellerlogic.com\/sv\/blog\/18-vanliga-fragor-om-sellerlogic-lost-found-allt-du-behover-veta\/","title":{"rendered":"18 Vanliga fr\u00e5gor om SELLERLOGIC Lost &#038; Found \u2013 Allt du beh\u00f6ver veta"},"content":{"rendered":"<p class=\"theme-wp-block gb-responsive-914125-identifier\">Lost &#038; Found hittar oerk\u00e4nda FBA-\u00e5terbetalningskrav f\u00f6r dig. Ist\u00e4llet f\u00f6r daglig kontroll av upp till 12 olika rapporter, k\u00f6rs FBA-felkontrollen med v\u00e5rt verktyg i bakgrunden och du kan \u00e4gna dig \u00e5t andra uppgifter \u2013 eller helt enkelt starta en Star Wars-maraton.<\/p><p class=\"theme-wp-block gb-responsive-682102-identifier\">F\u00f6rutom den enorma tidsbesparingen hittar verktyget ofta fler fel \u00e4n handlare som g\u00f6r denna s\u00f6kning manuellt. Men hur fungerar det egentligen? Och hur \u00e4r det med avgifterna och avtalsvillkoren? H\u00e4r hittar du de fr\u00e5gor som v\u00e5ra kunder oftast har p\u00e5 tungan. Om du redan vet exakt vad du \u00e4r intresserad av, anv\u00e4nd helt enkelt inneh\u00e5llsf\u00f6rteckningen och klicka p\u00e5 det aktuella \u00e4mnet.<\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-8836-identifier\">Hur hanterar jag fallen?<\/h2><p class=\"theme-wp-block gb-responsive-576092-identifier\">N\u00e4r SELLERLOGIC Lost &#038; Found hittar ett \u00e5terbetalningskrav kommer du att informeras b\u00e5de i verktyget och via e-post. Men hur hanterar du dessa fall?<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-108107-identifier\">Vilka falltyper finns det?<\/h3><p class=\"theme-wp-block gb-responsive-544926-identifier\">Lost &#038; Found kan i grunden hantera f\u00f6ljande fem fall:<\/p><div class=\"theme-block-list\"><ul class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-550168-identifier wp-block-list\"><li class=\"theme-wp-block gb-responsive-825841-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong><a href=\"\/sv\/blog\/18-faqs-ueber-sellerlogic-lost-found\/\">Best\u00e4llning<\/a>\u00a0\u00a0<\/strong><\/li><li class=\"theme-wp-block gb-responsive-754179-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong><a href=\"\/sv\/blog\/18-faqs-ueber-sellerlogic-lost-found\/\">I lagret f\u00f6rlorad retur<\/a><\/strong><\/li><li class=\"theme-wp-block gb-responsive-301429-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong><a href=\"\/sv\/blog\/18-faqs-ueber-sellerlogic-lost-found\/\">Lager<\/a>\u00a0<\/strong><\/li><li class=\"theme-wp-block gb-responsive-343968-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><a href=\"\/sv\/blog\/18-faqs-ueber-sellerlogic-lost-found\/\"><strong>Skadad\/\u00d6delagd\u00a0<\/strong><\/a><\/li><li class=\"theme-wp-block gb-responsive-859124-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong><a href=\"\/sv\/blog\/18-faqs-ueber-sellerlogic-lost-found\/\">FBA Avgifter<\/a><\/strong><\/li><\/ul><\/div><h4 class=\"theme-wp-block wp-block-heading gb-responsive-152468-identifier\">Best\u00e4llning<\/h4><p class=\"theme-wp-block gb-responsive-792002-identifier\">F\u00f6r att beg\u00e4ra en retur kan k\u00f6pare g\u00f6ra detta med n\u00e5gra f\u00e5 klick i sin kundprofil. I m\u00e5nga fall f\u00e5r de omedelbart en kredit f\u00f6r k\u00f6pesumman och s\u00e4ljare belastas med \u00e5terbetalningen. Inom 45 dagar m\u00e5ste varan returneras till Amazon. Om detta inte g\u00f6rs kommer kontot f\u00f6r k\u00f6paren att belastas igen.<\/p><p class=\"theme-wp-block gb-responsive-82180-identifier\">M\u00f6jliga fall uppst\u00e5r till exempel n\u00e4r denna tidsfrist har \u00f6verskridits, men handlarna inte har f\u00e5tt n\u00e5gon \u00e5terbetalning.<\/p><p class=\"theme-wp-block gb-responsive-979454-identifier\">I varje fall d\u00e4r k\u00f6pare f\u00e5r tillbaka sina pengar fr\u00e5n Amazon, men s\u00e4ljare inte f\u00e5r n\u00e5gon \u00e5terbetalning (monet\u00e4r eller varan sj\u00e4lv), f\u00f6religger ett FBA-fel och d\u00e4rmed ett \u00e5terbetalningskrav.<\/p><h4 class=\"theme-wp-block wp-block-heading gb-responsive-636900-identifier\">I lagret f\u00f6rlorad retur<\/h4><p class=\"theme-wp-block gb-responsive-637190-identifier\">Till skillnad fr\u00e5n felet <em>Best\u00e4llning<\/em> uppst\u00e5r detta inom Amazons logistikcenter.<\/p><p class=\"theme-wp-block gb-responsive-949708-identifier\">N\u00e4r en retur kommer in i ett Fulfillment Center g\u00f6rs tv\u00e5 skanningar:<\/p><div class=\"theme-block-list\"><ol class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-931814-identifier wp-block-list\"><li class=\"theme-wp-block gb-responsive-360324-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\">Kundretursskanning: <em>Varan tas emot i lagret<\/em><\/li><li class=\"theme-wp-block gb-responsive-599515-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\">Lagerjusteringsskanning: <em>Varan krediteras s\u00e4ljarens lager.<\/em><\/li><\/ol><\/div><p class=\"theme-wp-block gb-responsive-156538-identifier\">Det kan dock h\u00e4nda att endast den f\u00f6rsta skanningen genomf\u00f6rs, men varan inte krediteras s\u00e4ljarna.<\/p><p class=\"theme-wp-block gb-responsive-676208-identifier\">Detta h\u00e4nder n\u00e4r varan registreras under en felaktig FNSKU (Fulfilment Network Stock Keeping Unit)<\/p><p class=\"theme-wp-block gb-responsive-210404-identifier\">Sj\u00e4lvklart uppst\u00e5r i b\u00e5da fallen en r\u00e4tt till \u00e5terbetalning eller r\u00e4tten till ometikettering. Slutligen har varan bevisligen anl\u00e4nt till lagret. \u00c4ven denna \u00e5terbetalning kan ske i form av pengar eller den faktiska varan.<\/p><h4 class=\"theme-wp-block wp-block-heading gb-responsive-346955-identifier\">Bestand<\/h4><p class=\"theme-wp-block gb-responsive-532776-identifier\">I Amazons logistikcentra \u00e4r det livligt. Hela 50% av det d\u00e4rvarande lagret tillh\u00f6r FBA-anv\u00e4ndare. P\u00e5 ofta mer \u00e4n 100.000 m<sup>2<\/sup> kan det dock ocks\u00e5 uppst\u00e5 fel ang\u00e5ende inventariet. S\u00e5 kan det h\u00e4nda att dina varor har flyttats eller helt enkelt saknas eller inte har krediterats ditt varulager.<\/p><p class=\"theme-wp-block gb-responsive-705975-identifier\">\u00c4ven h\u00e4r m\u00e5ste olika rapporter j\u00e4mf\u00f6ras f\u00f6r att avsl\u00f6ja dessa fel \u2013 S\u00e5 det \u00e4r ett jobb f\u00f6r Lost &#038; Found.<\/p><h4 class=\"theme-wp-block wp-block-heading gb-responsive-743720-identifier\">Skadad\/\u00d6delagd<\/h4><p class=\"theme-wp-block gb-responsive-836598-identifier\">Varor som skadas i Amazons logistikcentra eller genom Amazons frakt klassificeras enligt sitt tillst\u00e5nd i olika omr\u00e5den. Allt som Amazon bed\u00f6mer som icke s\u00e4ljbart kan enligt riktlinjer f\u00f6rst\u00f6ras av Amazon-anst\u00e4llda. Alla returer som klassificeras som <em>sellable<\/em> allts\u00e5 s\u00e4ljbara kan \u00e5terl\u00e4mnas av s\u00e4ljare inom 30 dagar, annars kommer varan att f\u00f6rst\u00f6ras.<\/p><p class=\"theme-wp-block gb-responsive-308157-identifier\">Om produkterna dock f\u00f6rst\u00f6rs innan tidsfristen har l\u00f6pt ut, uppst\u00e5r en r\u00e4tt till \u00e5terbetalning f\u00f6r s\u00e4ljare. Undantagna fr\u00e5n detta \u00e4r dock varor av vissa kategorier, som glas eller batterier.<\/p><h4 class=\"theme-wp-block wp-block-heading gb-responsive-693466-identifier\">FBA-avgifter<\/h4><p class=\"theme-wp-block gb-responsive-410719-identifier\">Som anv\u00e4ndare av FBA-erbjudandet betalar du naturligtvis ocks\u00e5 avgifter f\u00f6r frakt genom Amazon, som baseras p\u00e5 produktens m\u00e5tt samt de valda marknadsplatserna. En felaktig fakturering, till exempel f\u00f6r h\u00f6ga avgifter, utg\u00f6r ocks\u00e5 en r\u00e4tt till \u00e5terbetalning.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-764010-identifier\">M\u00e5ste jag manuellt registrera varje resultat av ett fall i SELLERLOGIC Lost &#038; Found f\u00f6r att meddela resultatet eller sker det automatiskt?<\/h3><p class=\"theme-wp-block gb-responsive-180604-identifier\">Du har i verktyget m\u00f6jlighet att meddela oss nya h\u00e4ndelser ang\u00e5ende ett fall. Detta kan till exempel anv\u00e4ndas f\u00f6r att skicka feedback fr\u00e5n Amazon till oss. Om en reaktion fr\u00e5n din sida saknas kommer du att meddelas om detta i verktyget och via e-post. V\u00e4nligen meddela oss din reaktion i detta fall via verktyget, eftersom fallet annars automatiskt st\u00e4ngs kostnadspliktigt efter sju dagar.<\/p><p class=\"theme-wp-block gb-responsive-169735-identifier\">V\u00e5rt Customer Success-team kommer d\u00e5 omedelbart att meddelas om ditt svar och kan ta hand om den fortsatta fallhanteringen.<\/p><p class=\"theme-wp-block gb-responsive-88866-identifier\"><strong>L\u00e5t oss ta ett exempel h\u00e4r:<\/strong> Amazon mots\u00e4tter sig \u00e5terbetalningen eftersom ans\u00f6kan kom in efter tidsfristens slut. Du kan nu vidarebefordra e-postmeddelandet till oss via verktyget. V\u00e5ra Customer Success Managers kommer d\u00e5 att manuellt granska detta fall, till exempel om anledningen till avslag fr\u00e5n Amazon \u00e4r ber\u00e4ttigad eller inte.<\/p><p class=\"theme-wp-block gb-responsive-945035-identifier\">\u00c4r avslag inte ber\u00e4ttigat, st\u00f6der vi dig i den fortsatta kommunikationen med Amazon s\u00e5 att fallet kan klaras upp.<\/p><p class=\"theme-wp-block gb-responsive-230418-identifier\">Om avslag \u00e4r ber\u00e4ttigat, till exempel eftersom en f\u00f6rlorad artikel \u00e5terfunnits efter inl\u00e4mning av fallet, kommer ingen avgift f\u00f6r Lost &#038; Found att debiteras.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-524155-identifier\">St\u00e4nger SELLERLOGIC fallen sj\u00e4lvst\u00e4ndigt genom informationen fr\u00e5n Seller Central?<\/h3><p class=\"theme-wp-block gb-responsive-486641-identifier\">Fallen st\u00e4ngs genom genomf\u00f6rda utbetalningar, s\u00e5 vi s\u00e4kerst\u00e4ller att den lovade \u00e5terbetalningen fr\u00e5n Amazon faktiskt sker.<\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-934045-identifier\">Hur fungerar SELLERLOGIC Lost &#038; Found?<\/h2><p class=\"theme-wp-block gb-responsive-425222-identifier\">N\u00e4r du anv\u00e4nder SELLERLOGIC Lost &#038; Found m\u00e5ste verktyget f\u00e5 \u00e5tkomst till FBA-rapporterna. Men hur? Och vad m\u00e5ste jag egentligen g\u00f6ra om mitt Seller Central-konto \u00e4r sp\u00e4rrat? Svar p\u00e5 dessa och andra fr\u00e5gor hittar du i detta avsnitt.<\/p><figure class=\"theme-wp-block wp-block-image size-large gb-responsive-62621-identifier\"><img decoding=\"async\" width=\"844\" height=\"277\" src=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/06\/23141225\/Funktionsweise-Lost-and-Found-844x277.jpeg\" alt=\"Funktionsweise Lost and Found\" class=\"wp-image-11639\" srcset=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/06\/23141225\/Funktionsweise-Lost-and-Found-407x133.jpeg 407w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/06\/23141225\/Funktionsweise-Lost-and-Found-768x252.jpeg 768w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/06\/23141225\/Funktionsweise-Lost-and-Found-844x277.jpeg 844w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/06\/23141225\/Funktionsweise-Lost-and-Found.jpeg 1500w\" sizes=\"(max-width: 844px) 100vw, 844px\" \/><\/figure><h3 class=\"theme-wp-block wp-block-heading gb-responsive-285916-identifier\">Hur f\u00e5r Lost &#038; Found \u00e5tkomst till FBA-data?<\/h3><p class=\"theme-wp-block gb-responsive-553488-identifier\">F\u00f6r detta anv\u00e4nder vi Amazon Marketplace Web Service (MWS) API-gr\u00e4nssnittet. P\u00e5 s\u00e5 s\u00e4tt kan FBA-rapporter automatiskt \u00f6verf\u00f6ras till verktyget och Lost &#038; Found kan b\u00f6rja hitta FBA-fel. Detta g\u00f6r det ocks\u00e5 m\u00f6jligt f\u00f6r v\u00e5ra Customer Success Managers att individuellt granska fallet vid avslag f\u00f6r att st\u00f6dja dig i den fortsatta processen och kommunikationen med Amazon.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-575678-identifier\">I mina fall visas ingen f\u00f6rv\u00e4ntad \u00e5terbetalning. Vad kan det bero p\u00e5?<\/h3><p class=\"theme-wp-block gb-responsive-836871-identifier\">Det kan h\u00e4nda att vi har tillr\u00e4ckligt med information f\u00f6r att kunna skapa ett fall, men inte tillr\u00e4ckligt med information f\u00f6r att kunna fastst\u00e4lla en f\u00f6rv\u00e4ntad \u00e5terbetalning.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-420524-identifier\">Mitt Seller Central-\u00e5tkomst \u00e4r sp\u00e4rrat, vad m\u00e5ste jag g\u00f6ra nu?<\/h3><p class=\"theme-wp-block gb-responsive-322566-identifier\">F\u00f6r att anv\u00e4nda SELLERLOGIC Lost &#038; Found kr\u00e4vs en aktiv, icke sp\u00e4rrad Amazon Seller Central-\u00e5tkomst.<\/p><p class=\"theme-wp-block gb-responsive-222240-identifier\">\u00c4r detta sp\u00e4rrat, v\u00e4nligen inaktivera fallletandet f\u00f6r Lost &#038; Found, eftersom ytterligare fall kan genereras som du dock inte kan l\u00e4mna in. Du kan inaktivera fallletandet i <a href=\"https:\/\/app.sellerlogic.com\/accounts\/\">kontohanteringen<\/a>. V\u00e4nligen informera oss i detta fall ocks\u00e5 via ticket om kontosp\u00e4rren s\u00e5 att vi kan ta h\u00e4nsyn till detta vid fallhanteringen.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-997693-identifier\">Varf\u00f6r har Amazon \u00e5terbetalat \u00e5terbetalningar?<\/h3><p class=\"theme-wp-block gb-responsive-956220-identifier\">En \u00e5terbetalning kan antingen ske i form av pengar eller varor. Om Amazon godk\u00e4nner en \u00e5terbetalning f\u00f6r f\u00f6rlorad lagervara och dessa varor sedan \u00e5terfinns, kan denna ocks\u00e5 \u00e5terkallas. I b\u00e5da fallen sker en kompensation f\u00f6r den f\u00f6rlorade lagervaran. Genom <a href=\"https:\/\/sellercentral.amazon.de\/gp\/ssof\/reports\/search.html#orderAscending=&amp;recordType=INVENTORY_ADJUSTMENT&amp;noResultType=&amp;merchantSku=&amp;fnSku=&amp;FnSkuXORMSku=&amp;reimbursementId=&amp;orderId=&amp;genericOrderId=&amp;asin=&amp;lpn=&amp;shipmentId=&amp;hazmatStatus=&amp;inventoryEventTransactionType=&amp;fulfillmentCenterId=&amp;transactionItemId=&amp;inventoryAdjustmentReasonGroup=&amp;eventDateOption=1&amp;fromDate=dd.mm.yyyy&amp;toDate=dd.mm.yyyy&amp;startDate=&amp;endDate=&amp;fromMonth=1&amp;fromYear=2019&amp;toMonth=1&amp;toYear=2019&amp;startMonth=&amp;startYear=&amp;endMonth=&amp;endYear=&amp;specificMonth=1&amp;specificYear=2019\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">lagerbestandsjusteringar<\/a> kan du enkelt f\u00f6lja detta.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-593412-identifier\">\u00d6verensst\u00e4mmer Lost &#038; Found med Amazons riktlinjer?<\/h3><p class=\"theme-wp-block gb-responsive-363670-identifier\">SELLERLOGIC Lost &#038; Found f\u00f6ljer utan undantag alla Amazons riktlinjer. Detta inkluderar ocks\u00e5 att de funna fallen inte f\u00e5r l\u00e4mnas in automatiskt. Alla utredningar av felen genomf\u00f6rs med noggrant arbete och st\u00f6rsta omsorg.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-158991-identifier\">M\u00e5ste jag beg\u00e4ra och importera ytterligare rapporter?<\/h3><p class=\"theme-wp-block gb-responsive-613096-identifier\">F\u00f6r den f\u00f6rsta installationen av Lost &#038; Found m\u00e5ste <a href=\"https:\/\/support.sellerlogic.com\/de_DE\" target=\"_blank\" rel=\"noreferrer noopener\">avr\u00e4kningsrapporterna f\u00f6r de senaste sex m\u00e5naderna beg\u00e4ras p\u00e5 nytt<\/a. Alla framtida n\u00f6dv\u00e4ndiga rapporter kommer att importeras via Amazon MWS API.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-434101-identifier\">Hur ofta g\u00f6rs en avst\u00e4mning av Amazons utbetalningar med Lost &#038; Found fallen?<\/h3><p class=\"theme-wp-block gb-responsive-325630-identifier\">Denna avst\u00e4mning sker varje timme. Om en \u00e5terbetalning f\u00f6religger kommer den att kopplas till det tillh\u00f6rande fallet och fallet st\u00e4ngs automatiskt.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-259544-identifier\">Jag har anv\u00e4nt ett annat &#8220;Reimbursement System&#8221; tidigare. Kan Lost &#038; Found anv\u00e4ndas eller kan det eventuellt uppst\u00e5 dubbletter av fallen?<\/h3><p class=\"theme-wp-block gb-responsive-79591-identifier\">Lost &#038; Found tar h\u00e4nsyn till alla \u00e5terbetalningar som Amazon har genomf\u00f6rt tidigare vid forskningen. V\u00e4nligen notera att p\u00e5g\u00e5ende fall som kan leda till en \u00e5terbetalning i framtiden inte kan beaktas.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-894184-identifier\">F\u00f6r vilken tidsperiod kan fel hos Amazon g\u00f6ras g\u00e4llande?<\/h3><p class=\"theme-wp-block gb-responsive-279482-identifier\">Beroende p\u00e5 vilken typ av fall det handlar om kan krav g\u00f6ras retroaktivt i 3 till 18 m\u00e5nader:<\/p><div class=\"theme-block-list\"><ul class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-39200-identifier wp-block-list\"><li class=\"theme-wp-block gb-responsive-589416-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong>Lagervara:<\/strong> max. 18 m\u00e5nader retroaktivt<\/li><li class=\"theme-wp-block gb-responsive-269071-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong>Best\u00e4llning:<\/strong> max. 18 m\u00e5nader retroaktivt<\/li><li class=\"theme-wp-block gb-responsive-114258-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong>F\u00f6rlorad retur i lagret:<\/strong> max. 18 m\u00e5nader retroaktivt<\/li><li class=\"theme-wp-block gb-responsive-673972-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong>Skadad \/ \u00d6delagd:<\/strong> max. 8 m\u00e5nader retroaktivt<\/li><li class=\"theme-wp-block gb-responsive-471613-identifier desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon\"><strong>FBA-avgifter:<\/strong> max. 90 dagar retroaktivt<\/li><\/ul><\/div><p class=\"theme-wp-block gb-responsive-181716-identifier\">SELLERLOGIC beaktar alltid den maximalt till\u00e5tna tidsperioden.<\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-386867-identifier\">Avtalsinformation<\/h2><p class=\"theme-wp-block gb-responsive-230771-identifier\">N\u00e4r du skaffar ett nytt verktyg \u00e4r avtalsvillkoren en avg\u00f6rande faktor. D\u00e4rf\u00f6r g\u00e5r vi igenom detta noggrant i detta avsnitt.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-419016-identifier\">Hur l\u00e5ng \u00e4r upps\u00e4gningstiden?<\/h3><p class=\"theme-wp-block gb-responsive-400818-identifier\">Du kan s\u00e4ga upp SELLERLOGIC Lost &#038; Found dagligen om du inte vill ha n\u00e5gra fler \u00e5terbetalningskrav. V\u00e4nligen notera att \u00e4ven efter inaktivering b\u00f6r alla fortfarande \u00f6ppna fall hanteras inom de angivna tidsramarna.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-208055-identifier\">Har SELLERLOGIC \u00e5tkomst till kunddata?<\/h3><p class=\"theme-wp-block gb-responsive-460570-identifier\">Nein, vi har uteslutande tillg\u00e5ng till FBA-rapporterna. D\u00e4r finns inga uppgifter om era kunder.<\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-37935-identifier\">Avgifter<\/h2><p class=\"theme-wp-block gb-responsive-741491-identifier\">Priset \u00e4r en viktig komponent f\u00f6r m\u00e5nga anv\u00e4ndare. Hur detta ber\u00e4knas och vad som h\u00e4nder om ni inte hanterar \u00e4renden kan ni f\u00e5 veta h\u00e4r.<\/p><figure class=\"theme-wp-block wp-block-image size-large gb-responsive-383073-identifier\"><img decoding=\"async\" src=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/06\/23141224\/Gebu%CC%88hren-Lost-and-Found-844x257.jpeg\" alt=\"Avgifter Lost and Found\" class=\"wp-image-11651\"><\/figure><h3 class=\"theme-wp-block wp-block-heading gb-responsive-814536-identifier\">Hur ber\u00e4knas avgifterna f\u00f6r SELLERLOGIC Lost &#038; Found?<\/h3><p class=\"theme-wp-block gb-responsive-322729-identifier\">Vi ber\u00e4knar 20% provision p\u00e5 de faktiska \u00e5terbetalningarna. Som grund anv\u00e4nder vi brutto v\u00e4rdena f\u00f6r utbetalningarna fr\u00e5n Amazon till er. S\u00e5 ni m\u00e5ste bara betala n\u00e4r ni faktiskt f\u00e5r tillbaka era pengar. Avgiften faktureras i b\u00f6rjan av f\u00f6ljande m\u00e5nad.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-391058-identifier\">Vilka uppgifter beh\u00f6vs och hur anv\u00e4nds dessa?<\/h3><p class=\"theme-wp-block gb-responsive-755583-identifier\">V\u00e5r betalningstj\u00e4nstleverant\u00f6r beh\u00f6ver era kreditkortuppgifter f\u00f6r att behandla era betalningar. Bland annat beh\u00f6vs ert CVC2-nummer f\u00f6r detta. Det \u00e4r en tre- eller fyrsiffrig sifferkombination som \u00e4r tryckt p\u00e5 ert kreditkort, med vilken v\u00e5r betalningstj\u00e4nstleverant\u00f6r kan autentisera kortinnehavaren. S\u00e5 s\u00e4kerst\u00e4lls en s\u00e4ker och standardiserad, internationell process.<\/p><blockquote class=\"theme-wp-block wp-block-quote desktop-bg-style-circle xl-bg-style-circle lg-bg-style-circle md-bg-style-circle sm-bg-style-circle gb-responsive-73298-identifier desktop-icon-size-2 xl-icon-size-2 lg-icon-size-2 md-icon-size-2 sm-icon-size-2 desktop-gb-has-icon xl-gb-has-icon lg-gb-has-icon md-gb-has-icon sm-gb-has-icon is-layout-flow wp-block-quote-is-layout-flow\"><p class=\"theme-wp-block gb-responsive-462662-identifier\">Behandlingen av kreditkortuppgifterna sker uteslutande \u2013 och inom ramen f\u00f6r fullst\u00e4ndig PCI-efterlevnad \u2013 av v\u00e5r betalningstj\u00e4nstleverant\u00f6r. Vi har aldrig sj\u00e4lva tillg\u00e5ng till v\u00e5ra kunders kreditkortuppgifter och lagrar dem naturligtvis inte heller.<\/p><\/blockquote><p class=\"theme-wp-block gb-responsive-222805-identifier\">Om ni har ytterligare fr\u00e5gor om detta \u00e4mne kan ni n\u00e4r som helst kontakta v\u00e5rt Customer Success Team.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-360559-identifier\">\u00c4r avgiften p\u00e5 Lost &#038; Found redan avdragen i de st\u00e4ngda \u00e4rendena under &#8220;faktisk \u00e5terbetalning&#8221;?<\/h3><p class=\"theme-wp-block gb-responsive-891727-identifier\">Nej, h\u00e4r anges det totala beloppet som Amazon \u00e5terbetalar er. SELLERLOGIC-avgifterna visas i ett separat avsnitt p\u00e5 transaktionsniv\u00e5.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-884057-identifier\">Vad h\u00e4nder om jag inte hanterar visade \u00e4renden?<\/h3><p class=\"theme-wp-block gb-responsive-176237-identifier\">N\u00e4r v\u00e5rt verktyg hittar ett FBA-fel kommer ni att meddelas i verktyget och dessutom via e-post. Beroende p\u00e5 \u00e4rendetyp skiljer sig den tidsperiod inom vilken ans\u00f6kan m\u00e5ste g\u00f6ras hos Amazon. S\u00e5 fel vid ber\u00e4kningen av FBA-avgifterna m\u00e5ste l\u00e4mnas in inom 90 dagar, medan det finns hela 18 m\u00e5nader f\u00f6r skadad eller f\u00f6rlorad vara i Amazons logistikcentra.<\/p><p class=\"theme-wp-block gb-responsive-496933-identifier\">P\u00e5 grund av Amazons riktlinjer m\u00e5ste ni ans\u00f6ka om \u00e4rendena manuellt i SellerCentral. F\u00f6r detta kan ni enkelt kopiera den f\u00f6rberedda texten fr\u00e5n verktyget till det aktuella textf\u00e4ltet. Om Lost &#038; Found krav som ni inte l\u00e4mnar in till Amazon hittas, kommer 20% av den f\u00f6rv\u00e4ntade \u00e5terbetalningen att debiteras er.<\/p><blockquote class=\"theme-wp-block wp-block-quote gb-responsive-359568-identifier desktop-bg-style-circle xl-bg-style-circle lg-bg-style-circle md-bg-style-circle sm-bg-style-circle desktop-gb-has-icon xl-gb-has-icon lg-gb-has-icon md-gb-has-icon sm-gb-has-icon desktop-icon-size-2 xl-icon-size-2 lg-icon-size-2 md-icon-size-2 sm-icon-size-2 is-layout-flow wp-block-quote-is-layout-flow\"><p class=\"theme-wp-block gb-responsive-865614-identifier\">Om ni skulle vara f\u00f6rhindrade, till exempel f\u00f6r att ni tar er v\u00e4lf\u00f6rtj\u00e4nta semester, rekommenderar vi att ni utbildar era kollegor s\u00e5 att de kan ta \u00f6ver \u00e4rendeinl\u00e4mningen. Vi hj\u00e4lper g\u00e4rna till med detta och genomf\u00f6r \u00e4ven en ytterligare onboarding.<\/p><\/blockquote><h2 class=\"theme-wp-block wp-block-heading gb-responsive-29172-identifier\">Sist men inte minst<\/h2><p class=\"theme-wp-block gb-responsive-82521-identifier\">Ett nytt verktyg v\u00e4cker alltid nya fr\u00e5gor. Vi hoppas att vi har kunnat besvara alla era fr\u00e5gor. Om ni fortfarande har n\u00e5gra kan ni g\u00e4rna kontakta oss via formul\u00e4ret nedan.<\/p><p class=\"theme-wp-block gb-responsive-695867-identifier has-small-font-size\"><meta charset=\"utf-8\"><\/meta>Bildkreditering i ordning av bilder: \u00a9 FR Design \u2013 stock.adobe.com \/<meta charset=\"utf-8\"><\/meta>\u00a9 j-mel \u2013 stock.adobe.com \/<meta charset=\"utf-8\"><\/meta>\u00a9 ARMMYPICCA \u2013 stock.adobe.com<\/p>","protected":false},"excerpt":{"rendered":"<p>Lost &#038; Found hittar oerk\u00e4nda FBA-\u00e5terbetalningskrav f\u00f6r dig. Ist\u00e4llet f\u00f6r daglig kontroll av upp till 12 olika rapporter, k\u00f6rs FBA-felkontrollen med v\u00e5rt verktyg i bakgrunden och du kan \u00e4gna dig \u00e5t andra uppgifter \u2013 eller helt enkelt starta en Star Wars-maraton. F\u00f6rutom den enorma tidsbesparingen hittar verktyget ofta fler fel \u00e4n handlare som g\u00f6r denna<\/p>\n","protected":false},"author":5,"featured_media":11631,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sidebar_recommended_resources":{"data":[]},"sidebar_header_settings":{"hide_buttons":{"register":false}},"_use_new_theme":false,"inline_featured_image":false,"footnotes":""},"categories":[777],"tags":[],"class_list":["post-114702","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-paa-vaart-eget-konto"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>18 vanliga fr\u00e5gor om SELLERLOGIC Lost &amp; Found \u2013 Allt du beh\u00f6ver veta<\/title>\n<meta name=\"description\" content=\"Hur fungerar SELLERLOGIC Lost &amp; Found egentligen? Och vilka uppgifter beh\u00f6ver verktyget? 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