
{"id":114792,"date":"2021-09-28T05:54:00","date_gmt":"2021-09-28T05:54:00","guid":{"rendered":"https:\/\/127.0.0.1\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/"},"modified":"2026-05-19T14:42:50","modified_gmt":"2026-05-19T14:42:50","slug":"return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers","status":"publish","type":"post","link":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/","title":{"rendered":"Returer och \u00e5terbetalningar f\u00f6r marknadsplatsbest\u00e4llningar: Nya policyer f\u00f6r Amazon-s\u00e4ljare"},"content":{"rendered":"<h2 class=\"theme-wp-block wp-block-heading gb-responsive-593568-identifier\">Returer och \u00e5terbetalningar f\u00f6r Amazon Marketplace-best\u00e4llningar: Omedelbar ers\u00e4ttning f\u00f6r skadade produkter<\/h2><p class=\"theme-wp-block gb-responsive-913263-identifier\">Omedelbar ers\u00e4ttning f\u00f6r skadade produkter \u2013 med denna nya policy har Amazon redan skakat om s\u00e4ljarsamh\u00e4llet i b\u00f6rjan av \u00e5ret 2024. D\u00e4rf\u00f6r kan kunder som f\u00e5r skadade eller icke-fungerande varor kr\u00e4va en omedelbar ers\u00e4ttning \u2013 \u00e4ven innan de har returnerat den ursprungliga varan.<\/p><p class=\"theme-wp-block gb-responsive-221150-identifier\">Bland Amazon-s\u00e4ljare har den reviderade policyn f\u00f6r returer och \u00e5terbetalningar av marknadsplatsbest\u00e4llningar f\u00f6rst\u00e5eligt nog v\u00e4ckt oro. Tidigare fanns det fall d\u00e4r kunder helt enkelt inte t\u00e4nkte p\u00e5 att faktiskt returnera de returnerade varorna. Med de nya officiella Amazon-returpolicyerna \u00e4r det troligt att detta problem kommer att f\u00f6rv\u00e4rras \u2013 eftersom ers\u00e4ttningen redan \u00e4r p\u00e5 v\u00e4g eller till och med har anl\u00e4nt.<\/p><p class=\"theme-wp-block gb-responsive-388861-identifier\">Amazon har uppgett att kunder p\u00e5 Amazon-marknadsplatsen m\u00e5ste returnera de skadade varorna till s\u00e4ljaren inom 30 dagar, och s\u00e4ljare kommer automatiskt att f\u00e5 en \u00e5terbetalning fr\u00e5n Amazon om detta inte sker \u2013 dock utg\u00f6r denna nya policy f\u00f6r returer och \u00e5terbetalningar av marknadsplatsbest\u00e4llningar en risk f\u00f6r FBA-s\u00e4ljare. De kan skicka ers\u00e4ttningsprodukten, men kunden kan ocks\u00e5 beh\u00e5lla den ursprungliga leveransen utan att Amazon ifr\u00e5gas\u00e4tter det \u2013 vilket l\u00e4mnar s\u00e4ljaren med en f\u00f6rlust eftersom de oavsiktligt har levererat tv\u00e5 artiklar till priset av en.<\/p>\t\t<div  class=\"theme-wp-block theme-block-text-banner gb-responsive-82738-identifier layout-explore\">\n\n\t\t<div class=\"text-banner-cta text-banner-explore-cta\">\n\t<div class=\"wrap-content\">\n\t\t<div class=\"wrap-title\">\n\t\t\tUppt\u00e4ck SELLERLOGIC Lost &#038; Found Full-Service\t\t<\/div>\n\t\t<div class=\"wrap-description\">\n\t\t\t<div class=\"text-description\">\n\t\t\t\tDina Amazon-\u00e5terbetalningar, hanteras av oss. Ny allt-i-ett-tj\u00e4nst\t\t\t<\/div>\n\t\t\t<div class=\"wp-block-button is-style-theme-white\">\n\t\t\t\t\t\t\t\t<a class=\"wp-block-button__link\" href=\"https:\/\/auth.sellerlogic.com\/en\/site\/register\" target=\"_blank\" rel=\"noreferrer noopener\">B\u00f6rja nu<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t<\/div>\n\n<h2 class=\"theme-wp-block wp-block-heading gb-responsive-492397-identifier\">14 ist\u00e4llet f\u00f6r 30 dagar: Returpolicy p\u00e5 Amazon f\u00f6rkortas<\/h2><p class=\"theme-wp-block gb-responsive-625640-identifier\">Fr\u00e5n och med den 25 april 2024 kommer en <a href=\"https:\/\/www.zdf.de\/nachrichten\/wirtschaft\/amazon-retourenfristen-neue-regeln-100.html\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">f\u00f6rkortad returperiod f\u00f6r Amazon Marketplace-varor<\/a> att g\u00e4lla f\u00f6r utvalda produkter, vilket sannolikt kommer att gl\u00e4dja m\u00e5nga marknadsplats-s\u00e4ljare. De ber\u00f6rda kategorierna inkluderar <\/p><div class=\"theme-block-list\"><ul class=\"theme-wp-block wp-block-list desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-617898-identifier\"><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-337582-identifier\">Elektronik och kamera,<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-548615-identifier\">Kontorsmaterial,<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-212913-identifier\">Musik,<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-221927-identifier\">Filmer och<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-345138-identifier\">Videospel<\/li><\/ul><\/div><p class=\"theme-wp-block gb-responsive-919845-identifier\">Med detta genomf\u00f6r f\u00f6retaget den lagliga returperioden, som ocks\u00e5 \u00e4r 14 dagar. Det finns dock en hake: den f\u00f6rkortade returperioden g\u00e4ller inte f\u00f6r Amazon-produkter och enheter, samt f\u00f6rnyade produkter. Dessa m\u00e5ste fortfarande returneras inom 30 dagar. Detta kan i sin tur p\u00e5verka kundernas k\u00f6pbeslut. S\u00e4ljare med Amazon Business m\u00e5ste fortfarande acceptera returpolicyn.<\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-217590-identifier\">Returadress p\u00e5 den inhemska marknaden obligatorisk f\u00f6r varor under 25 euro<\/h2><p class=\"theme-wp-block gb-responsive-619036-identifier\">Sedan den 5 oktober 2021 har Amazon-s\u00e4ljare f\u00e5tt hantera nya riktlinjer f\u00f6r returer och \u00e5terbetalningar av marknadsplatsbest\u00e4llningar. S\u00e4ljare som s\u00e4ljer p\u00e5 Amazon.de fr\u00e5n utlandet kan inte l\u00e4ngre acceptera returer f\u00f6r varor och best\u00e4llningar under 25 euro om de inte tillhandah\u00e5ller en returadress p\u00e5 den inhemska marknaden. Detta rapporterades av <a href=\"https:\/\/www.onlinehaendler-news.de\/online-handel\/marktplaetze\/135326-amazon-haendler-ausserhalb-deutschlands-erstattung-inlandsadresse\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">onlinehaendler-news.de<\/a>. Dock har de grundl\u00e4ggande returvillkoren inte f\u00f6r\u00e4ndrats.<\/p><p class=\"theme-wp-block gb-responsive-2355-identifier\">Pristaket p\u00e5 25 euro inkluderar moms och fraktkostnader. Marknadsplats-s\u00e4ljare har tv\u00e5 alternativ f\u00f6r l\u00e5gt prissatta best\u00e4llningar:<\/p><div class=\"theme-block-list\"><ol class=\"theme-wp-block wp-block-list desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-377568-identifier\"><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-291346-identifier\">De initierar en \u00e5terbetalning f\u00f6r s\u00e5dana artiklar utan retur.<\/li><li class=\"theme-wp-block desktop-bg-style-square xl-bg-style-square lg-bg-style-square md-bg-style-square sm-bg-style-square desktop-gb-has-no-icon xl-gb-has-no-icon lg-gb-has-no-icon md-gb-has-no-icon sm-gb-has-no-icon gb-responsive-991769-identifier\">De tillhandah\u00e5ller kunden en returadress p\u00e5 den inhemska marknaden.<\/li><\/ol><\/div><p class=\"theme-wp-block gb-responsive-678033-identifier\">Om de relevanta handlarna inte kan tillhandah\u00e5lla en inhemsk returadress kommer Amazon ensidigt att uppfylla returpolicyerna och automatiskt \u00e5terbetala kunden. Villkoret f\u00f6r detta \u00e4r dock att returen g\u00f6rs i enlighet med <a href=\"https:\/\/sellercentral.amazon.de\/gp\/help\/external\/help-page.html?itemID=69126&#038;language=de_DE&#038;ref=efph_69126_bred_G201725710\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Amazon Marketplace Returpolicyer<\/a>.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-649595-identifier\">Inga f\u00f6r\u00e4ndringar f\u00f6r handlare baserade i landet<\/h3><p class=\"theme-wp-block gb-responsive-559611-identifier\">Amazon ville f\u00f6renkla returprocessen och spara kostnader \u2013 \u00e4ven f\u00f6r handlarna. Eftersom internationella returer ofta \u00e4r dyrare \u00e4n produktpriset g\u00f6r det returen av varorna ekonomiskt orealistisk f\u00f6r s\u00e4ljare. Ber\u00f6rda parter kan st\u00e4lla in en inhemsk adress i inst\u00e4llningarna f\u00f6r Seller Central under &#8220;S\u00e4ljarkontoinformation&#8221; > &#8220;Frakt och Returer&#8221; > &#8220;Returinformation&#8221; > &#8220;Inst\u00e4llningar f\u00f6r Returadress&#8221;.<\/p><p class=\"theme-wp-block gb-responsive-28695-identifier\">S\u00e5ledes har ingenting f\u00f6r\u00e4ndrats f\u00f6r de flesta tyska handlare med de f\u00f6rnyade policyerna f\u00f6r retur och \u00e5terbetalning av marknadsplatsbest\u00e4llningar, eftersom de vanligtvis redan har en inhemsk adress registrerad, s\u00e5som f\u00f6retagets huvudkontor. Dock finns det liknande regel\u00e4ndringar \u00e4ven f\u00f6r de andra europeiska marknadsplatserna i Frankrike, Italien eller Spanien. D\u00e4r \u00e4r pristaket ocks\u00e5 satt till 25 euro. I Storbritannien har Amazon satt returpolicyn till 20 pund.<\/p><h3 class=\"theme-wp-block wp-block-heading gb-responsive-166545-identifier\">N\u00e4r man anv\u00e4nder Amazon FBA: Returpolicyer f\u00f6r s\u00e4ljare p\u00e5verkas inte<\/h3><div class=\"wp-block-image gb-responsive-481158-identifier\"><figure class=\"theme-wp-block aligncenter size-full\"><img decoding=\"async\" width=\"844\" height=\"364\" src=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/23141046\/amazon-rueckgaberichtlinien-verkaeufer-amazon-seller-central.jpeg\" alt=\"Amazon-returpolicyerna f\u00f6r s\u00e4ljare: Fraktadressen kan lagras i Amazon Seller Central.\" class=\"wp-image-13725\" srcset=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/23141046\/amazon-rueckgaberichtlinien-verkaeufer-amazon-seller-central-407x176.jpeg 407w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/23141046\/amazon-rueckgaberichtlinien-verkaeufer-amazon-seller-central-768x331.jpeg 768w, https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/23141046\/amazon-rueckgaberichtlinien-verkaeufer-amazon-seller-central.jpeg 844w\" sizes=\"(max-width: 844px) 100vw, 844px\" \/><\/figure><\/div><p class=\"theme-wp-block gb-responsive-139399-identifier\">Detsamma g\u00e4ller f\u00f6r handlare som anv\u00e4nder tj\u00e4nsten &#8220;Fulfillment by Amazon&#8221; (FBA). Eftersom n\u00e4tj\u00e4tten ocks\u00e5 tar hand om returhanteringen h\u00e4r finns det i alla fall en inhemsk adress enligt <a href=\"https:\/\/www.sellerlogic.com\/sv\/\">Amazon-policyerna<\/a> f\u00f6r retur och \u00e5terbetalning av marknadsplatsbest\u00e4llningar. Returen skickas d\u00e5 till ett returcenter f\u00f6r e-handelsj\u00e4tten och inte till handlarna sj\u00e4lva.<\/p><p class=\"theme-wp-block gb-responsive-999791-identifier\">Det har sannolikt blivit kritiskt f\u00f6r marknadsplats-handlare som s\u00e4ljer via &#8220;Fulfillment by Merchant&#8221; (FBM). Tidigare fanns det m\u00f6jlighet att tillhandah\u00e5lla kunderna en gratis, f\u00f6rbetald Amazon-returetikett.<\/p><p class=\"theme-wp-block gb-responsive-288557-identifier\">Med borttagandet av denna reglering har FBA blivit \u00e4nnu mer intressant f\u00f6r m\u00e5nga handlare. Om du tillh\u00f6r denna grupp kan du ta reda p\u00e5 <a href=\"https:\/\/www.sellerlogic.com\/sv\/\">f\u00f6rdelarna och nackdelarna med Amazons uppfyllningstj\u00e4nst<\/a> h\u00e4r.<\/p><p class=\"theme-wp-block gb-responsive-417816-identifier\"><em>H\u00e4r kan du hitta mer information om returpolicyerna p\u00e5 Amazon: <\/em><a href=\"https:\/\/www.sellerlogic.com\/sv\/\"><em>Amazons A-till-\u00d6-garanti: Mellan f\u00f6rs\u00e4ljningsgeni och returgalenskap<\/em><\/a><em>.<\/em><\/p><h2 class=\"theme-wp-block wp-block-heading gb-responsive-577604-identifier\">Vanliga fr\u00e5gor<\/h2><div class=\"theme-wp-block schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1726045960058\"><strong class=\"schema-faq-question\"><strong>Retur av en Amazon-best\u00e4llning: Vilka artiklar kan inte returneras enligt Amazons returbest\u00e4mmelser?<\/strong><\/strong> <p class=\"schema-faq-answer\">F\u00f6ljande varor \u00e4r exempelvis undantagna fr\u00e5n retur:<br>&#8211; f\u00f6rseglade varor som har \u00f6ppnats efter leverans (kosmetika, dataprogramvara, etc.)<br>&#8211; produkter som har tillverkats p\u00e5 best\u00e4llning eller tydligt anpassats efter kundens behov (s\u00e5som personligt handgjorda f\u00f6rem\u00e5l)<br>&#8211; l\u00e4ttf\u00f6rg\u00e4ngliga varor<br>&#8211; tj\u00e4nster som har fullgjorts helt<br>&#8211; tidningar, tidskrifter eller periodiska publikationer (f\u00f6rutom prenumerationer)<br>&#8211; alkoholhaltiga drycker vars pris \u00e4r f\u00f6rem\u00e5l f\u00f6r fluktuationer som ligger utanf\u00f6r s\u00e4ljarens kontroll<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046073760\"><strong class=\"schema-faq-question\"><strong>Beh\u00f6ver kunder returnera Amazon-produkter i originalf\u00f6rpackningen?<\/strong><\/strong> <p class=\"schema-faq-answer\">Artiklar beh\u00f6ver inte n\u00f6dv\u00e4ndigtvis returneras i originalf\u00f6rpackningen. Vissa artiklar, s\u00e5som skr\u00e4ddarsydda produkter, m\u00e5ste returneras i originalf\u00f6rpackningen. Det beror i stor utstr\u00e4ckning p\u00e5 vilken typ av produkter det handlar om.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046086439\"><strong class=\"schema-faq-question\"><strong>Vad omfattar den frivilliga returgarantin p\u00e5 Amazon?<\/strong><\/strong> <p class=\"schema-faq-answer\">Amazon ger sina kunder en frivillig returgaranti ut\u00f6ver de lagliga best\u00e4mmelserna, som alla marknadsplatsf\u00f6rs\u00e4ljare ocks\u00e5 m\u00e5ste erbjuda. Produkter kan i allm\u00e4nhet returneras inom 30 dagar efter mottagandet av varorna. Kunderna kommer att f\u00e5 tillbaka ink\u00f6pspriset. Detta g\u00e4ller dock inte varor i kategorierna elektronik, kameror, kontorsmaterial, musik, filmer och videospel \u2013 h\u00e4r g\u00e4ller den lagliga perioden p\u00e5 14 dagar.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046103385\"><strong class=\"schema-faq-question\"><strong>Vem st\u00e5r f\u00f6r returkostnaderna enligt returs- och \u00e5terbetalningspolicyn f\u00f6r marknadsplatsbest\u00e4llningar, handlaren eller Amazon?<\/strong><\/strong> <p class=\"schema-faq-answer\">F\u00f6r kl\u00e4der, skor och handv\u00e4skor st\u00e5r Amazon f\u00f6r returkostnaderna. Det detaljhandelsf\u00f6retaget t\u00e4cker till och med dessa enligt Amazons returbest\u00e4mmelser f\u00f6r varor med ett v\u00e4rde \u00f6ver 40 euro om kunderna returnerar sina varor inom 14 dagar.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046117755\"><strong class=\"schema-faq-question\"><strong>Vad h\u00e4nder om Amazon-handlare inte tillhandah\u00e5ller en frivillig returgaranti?<\/strong><\/strong> <p class=\"schema-faq-answer\">I det fallet kommer Amazon att vidta \u00e5tg\u00e4rder och genomdriva returgarantin sj\u00e4lv. I v\u00e4rsta fall kommer de ber\u00f6rda handlarna att bli uteslutna fr\u00e5n att s\u00e4lja p\u00e5 en Amazon-marknadsplats.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046131561\"><strong class=\"schema-faq-question\"><strong>M\u00e5ste marknadsplatsf\u00f6rs\u00e4ljare tillhandah\u00e5lla omedelbara ers\u00e4ttningar om produkter anl\u00e4nder skadade till kunden?<\/strong><\/strong> <p class=\"schema-faq-answer\">Ja, handlare m\u00e5ste tillhandah\u00e5lla omedelbara ers\u00e4ttningar om best\u00e4llningar inneh\u00e5ller skadade eller icke-fungerande varor sedan april 2024. Detta anges i returs- och \u00e5terbetalningspolicyn f\u00f6r marknadsplatsbest\u00e4llningar. Amazon&#8217;s returbest\u00e4mmelser anger ocks\u00e5 att kunder m\u00e5ste returnera de ursprungliga varorna inom 30 dagar.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046150245\"><strong class=\"schema-faq-question\"><strong>Vad kan handlare g\u00f6ra om Amazon-returen inte har mottagits?<\/strong><\/strong> <p class=\"schema-faq-answer\">Handlare kan kontakta Amazons kundsupport f\u00f6r att klarg\u00f6ra statusen f\u00f6r returen och, om n\u00f6dv\u00e4ndigt, inleda en utredning. De har ocks\u00e5 m\u00f6jlighet att skicka en p\u00e5minnelse till kunden eller att behandla en \u00e5terbetalning f\u00f6rst efter att varorna har mottagits igen.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046179621\"><strong class=\"schema-faq-question\"><strong>Vad kan handlare g\u00f6ra om kunderna inte returnerar de returnerade varorna?<\/strong><\/strong> <p class=\"schema-faq-answer\">Om kunder returnerar produkter och f\u00e5r en \u00e5terbetalning men inte skickar tillbaka varan till ett Amazon-lager, har FBA-s\u00e4ljaren vanligtvis r\u00e4tt till en \u00e5terbetalning. F\u00f6r att uppt\u00e4cka s\u00e5dana fall anv\u00e4nder Amazon-handlare vanligtvis en extern tj\u00e4nst som <a href=\"https:\/\/www.sellerlogic.com\/sv\/\">SELLERLOGIC Lost &#038; Found Full-Service<\/a>. Det \u00f6vervakar alla FBA-transaktioner och \u00e5terbetalar automatiskt handlaren f\u00f6r eventuella fel.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046197370\"><strong class=\"schema-faq-question\"><strong>Kan du avbryta en retur p\u00e5 Amazon?<\/strong><\/strong> <p class=\"schema-faq-answer\">Ja, p\u00e5 Amazon kan du avbryta en retur. Detta \u00e4r m\u00f6jligt genom att v\u00e4lja alternativet &#8220;Avbryt retur&#8221; i best\u00e4llnings\u00f6versikten innan paketet har skickats tillbaka.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046211421\"><strong class=\"schema-faq-question\"><strong>Kan flera artiklar returneras samtidigt p\u00e5 Amazon?<\/strong><\/strong> <p class=\"schema-faq-answer\">Ja, du kan returnera flera artiklar samtidigt p\u00e5 Amazon. Under returprocessen kan flera artiklar fr\u00e5n olika best\u00e4llningar v\u00e4ljas och skickas tillbaka tillsammans.<\/p> <\/div><div class=\"schema-faq-section\" id=\"faq-question-1726046221271\"><strong class=\"schema-faq-question\"><strong>Hur f\u00e5r s\u00e4ljare tillbaka sina pengar p\u00e5 Amazon n\u00e4r s\u00e5dana fel uppst\u00e5r i FBA-relationen?<\/strong><\/strong> <p class=\"schema-faq-answer\">FBA-fel \u00e4r vanliga p\u00e5 Amazon. Det finns tv\u00e5 s\u00e4tt att f\u00e5 tillbaka sina pengar i detta avseende: manually eller automatiskt. Det manual alternativet tar mycket tid, eftersom du m\u00e5ste hantera Amazons kundsupport, olika Amazon-rapporter och l\u00e5nga v\u00e4ntetider. Det andra alternativet \u00e4r enklare genom att anv\u00e4nda programvarul\u00f6sningar som Lost &#038; Found Full-Service fr\u00e5n SELLERLOGIC. Detta identifierar inte bara fler FBA-fel, utan du f\u00f6rlorar ocks\u00e5 inte v\u00e4rdefull tid under hela processen.<\/p> <\/div><\/div><p class=\"theme-wp-block gb-responsive-614549-identifier has-small-font-size\">Bildkrediter i ordning av bilderna: \u00a9 sawitreelyaon \u2013 stock.adobe.com \/ \u00a9 ifeelstock \u2013 stock.adobe.com<\/p>","protected":false},"excerpt":{"rendered":"<p>Returer och \u00e5terbetalningar f\u00f6r Amazon Marketplace-best\u00e4llningar: Omedelbar ers\u00e4ttning f\u00f6r skadade produkter Omedelbar ers\u00e4ttning f\u00f6r skadade produkter \u2013 med denna nya policy har Amazon redan skakat om s\u00e4ljarsamh\u00e4llet i b\u00f6rjan av \u00e5ret 2024. D\u00e4rf\u00f6r kan kunder som f\u00e5r skadade eller icke-fungerande varor kr\u00e4va en omedelbar ers\u00e4ttning \u2013 \u00e4ven innan de har returnerat den ursprungliga varan. Bland<\/p>\n","protected":false},"author":3,"featured_media":55849,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sidebar_recommended_resources":{"data":[]},"sidebar_header_settings":{"hide_buttons":{"register":false}},"_use_new_theme":false,"inline_featured_image":false,"footnotes":""},"categories":[780],"tags":[],"class_list":["post-114792","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-saelja-paa-amazon"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>retur och \u00e5terbetalning av marknadsplatsbest\u00e4llningar<\/title>\n<meta name=\"description\" content=\"Omedelbar ers\u00e4ttning utan retur: Retur och \u00e5terbetalning av marknadsplatsbest\u00e4llningar p\u00e5 Amazon f\u00f6r\u00e4ndras. Bli informerad nu.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"retur och \u00e5terbetalning av marknadsplatsbest\u00e4llningar\" \/>\n<meta property=\"og:description\" content=\"Omedelbar ers\u00e4ttning utan retur: Retur och \u00e5terbetalning av marknadsplatsbest\u00e4llningar p\u00e5 Amazon f\u00f6r\u00e4ndras. Bli informerad nu.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/\" \/>\n<meta property=\"og:site_name\" content=\"SELLERLOGIC - Smarte Tools f\u00fcr Amazon-Seller\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SellerLogic\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-09-28T05:54:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-19T14:42:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/11090815\/rueckgabe-und-erstattung-von-marketplace-bestellungen.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"844\" \/>\n\t<meta property=\"og:image:height\" content=\"443\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Robin Bals\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@sellerlogic\" \/>\n<meta name=\"twitter:site\" content=\"@sellerlogic\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Robin Bals\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/\"},\"author\":{\"name\":\"Robin Bals\",\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/#\/schema\/person\/a05487915912c5ddeb279af2540bd467\"},\"headline\":\"Returer och \u00e5terbetalningar f\u00f6r marknadsplatsbest\u00e4llningar: Nya policyer f\u00f6r Amazon-s\u00e4ljare\",\"datePublished\":\"2021-09-28T05:54:00+00:00\",\"dateModified\":\"2026-05-19T14:42:50+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/\"},\"wordCount\":1514,\"publisher\":{\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/11090815\/rueckgabe-und-erstattung-von-marketplace-bestellungen.jpeg\",\"articleSection\":[\"S\u00e4lja p\u00e5 Amazon\"],\"inLanguage\":\"sv-SE\"},{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/\",\"url\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/\",\"name\":\"retur och \u00e5terbetalning av marknadsplatsbest\u00e4llningar\",\"isPartOf\":{\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/11090815\/rueckgabe-und-erstattung-von-marketplace-bestellungen.jpeg\",\"datePublished\":\"2021-09-28T05:54:00+00:00\",\"dateModified\":\"2026-05-19T14:42:50+00:00\",\"description\":\"Omedelbar ers\u00e4ttning utan retur: Retur och \u00e5terbetalning av marknadsplatsbest\u00e4llningar p\u00e5 Amazon f\u00f6r\u00e4ndras. Bli informerad nu.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#breadcrumb\"},\"mainEntity\":[{\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726045960058\"},{\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046073760\"},{\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046086439\"},{\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046103385\"},{\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046117755\"},{\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046131561\"},{\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046150245\"},{\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046179621\"},{\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046197370\"},{\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046211421\"},{\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046221271\"}],\"inLanguage\":\"sv-SE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"sv-SE\",\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#primaryimage\",\"url\":\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/11090815\/rueckgabe-und-erstattung-von-marketplace-bestellungen.jpeg\",\"contentUrl\":\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/11090815\/rueckgabe-und-erstattung-von-marketplace-bestellungen.jpeg\",\"width\":844,\"height\":443,\"caption\":\"Die R\u00fcckgabe und Erstattung von Marketplace-Bestellungen ist bei Amazon in der Regel innerhalb von 30 Tagen m\u00f6glich.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.sellerlogic.com\/sv\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"S\u00e4lja p\u00e5 Amazon\",\"item\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/category\/saelja-paa-amazon\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Returer och \u00e5terbetalningar f\u00f6r marknadsplatsbest\u00e4llningar: Nya policyer f\u00f6r Amazon-s\u00e4ljare\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/#website\",\"url\":\"https:\/\/www.sellerlogic.com\/sv\/\",\"name\":\"SELLERLOGIC - Smarte Tools f\u00fcr Amazon-Seller\",\"description\":\"Intelligente Prozessoptimierung und Gewinnmaximierung\",\"publisher\":{\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.sellerlogic.com\/sv\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"sv-SE\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/#organization\",\"name\":\"SELLERLOGIC\",\"url\":\"https:\/\/www.sellerlogic.com\/sv\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"sv-SE\",\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/02134814\/Property-Logo-Main.svg\",\"contentUrl\":\"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/02134814\/Property-Logo-Main.svg\",\"width\":184,\"height\":40,\"caption\":\"SELLERLOGIC\"},\"image\":{\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/SellerLogic\/\",\"https:\/\/x.com\/sellerlogic\",\"https:\/\/www.instagram.com\/sellerlogic\/\",\"https:\/\/www.linkedin.com\/company\/18402037\/\",\"https:\/\/www.youtube.com\/channel\/UC-gULUur-fNj08sprantKsQ\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/#\/schema\/person\/a05487915912c5ddeb279af2540bd467\",\"name\":\"Robin Bals\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"sv-SE\",\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/f66c2fa28ffffc1815e382c30ffecce09f361bdd90c781e97147182b2b1f62e6?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/f66c2fa28ffffc1815e382c30ffecce09f361bdd90c781e97147182b2b1f62e6?s=96&d=mm&r=g\",\"caption\":\"Robin Bals\"},\"description\":\"Robin Bals has been a content author in the fields of Amazon, e-commerce, and tech for many years. Since 2019, he has been part of the SELLERLOGIC team and has made it his mission to communicate complex topics in an understandable and engaging way. With a feel for relevant trends and a clear writing style, he makes sophisticated content accessible to a broad audience.\",\"sameAs\":[\"https:\/\/www.linkedin.com\/in\/robin-bals-b4599b182\/\"],\"url\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/author\/robinbals\/\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726045960058\",\"position\":1,\"url\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726045960058\",\"name\":\"Returnera en Amazon-best\u00e4llning: Vilka artiklar kan inte returneras enligt Amazons returpolicy?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"F\u00f6ljande varor \u00e4r till exempel undantagna fr\u00e5n retur: <br\/>- f\u00f6rseglade varor som \u00f6ppnades efter leverans (kosmetika, dataprogramvara, etc.)<br\/>- produkter som tillverkades p\u00e5 best\u00e4llning eller tydligt anpassades efter kundens behov (s\u00e5som personligt handgjorda artiklar)<br\/>- l\u00e4ttf\u00f6rd\u00e4rvliga varor<br\/>- tj\u00e4nster som har utf\u00f6rts helt<br\/>- tidningar, tidskrifter eller periodiska publikationer (utom prenumerationer)<br\/>- alkoholhaltiga drycker vars pris \u00e4r f\u00f6rem\u00e5l f\u00f6r sv\u00e4ngningar som ligger utanf\u00f6r s\u00e4ljarens kontroll\",\"inLanguage\":\"sv-SE\"},\"inLanguage\":\"sv-SE\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046073760\",\"position\":2,\"url\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046073760\",\"name\":\"M\u00e5ste kunder returnera Amazon-produkter i originalf\u00f6rpackningen?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Varor beh\u00f6ver inte n\u00f6dv\u00e4ndigtvis returneras i originalf\u00f6rpackningen. Vissa artiklar, s\u00e5som skr\u00e4ddarsydda produkter, m\u00e5ste returneras i originalf\u00f6rpackningen. Det beror i stor utstr\u00e4ckning p\u00e5 typen av produkter.\",\"inLanguage\":\"sv-SE\"},\"inLanguage\":\"sv-SE\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046086439\",\"position\":3,\"url\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046086439\",\"name\":\"Vad omfattar den frivilliga returgarantin p\u00e5 Amazon?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Amazon ger sina kunder en frivillig returgaranti ut\u00f6ver de lagliga best\u00e4mmelserna, som alla marknadsplats-s\u00e4ljare ocks\u00e5 m\u00e5ste erbjuda. Produkter kan generellt returneras inom 30 dagar efter mottagandet av varorna. Kunderna kommer att f\u00e5 en \u00e5terbetalning av ink\u00f6pspriset. Detta g\u00e4ller dock inte f\u00f6r varor i kategorierna elektronik, kameror, kontorsmaterial, musik, filmer och videospel \u2013 h\u00e4r g\u00e4ller den lagliga perioden p\u00e5 14 dagar.\",\"inLanguage\":\"sv-SE\"},\"inLanguage\":\"sv-SE\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046103385\",\"position\":4,\"url\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046103385\",\"name\":\"Vem st\u00e5r f\u00f6r returfraktkostnaderna enligt retur- och \u00e5terbetalningspolicyerna f\u00f6r marknadsplatsbest\u00e4llningar, handlaren eller Amazon?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"F\u00f6r kl\u00e4der, skor och handv\u00e4skor st\u00e5r Amazon f\u00f6r returfraktkostnaderna. Det detaljhandelsf\u00f6retaget t\u00e4cker till och med dessa enligt Amazons returpolicyer f\u00f6r artiklar med ett v\u00e4rde \u00f6ver 40 euro om kunderna returnerar sina varor inom 14 dagar.\",\"inLanguage\":\"sv-SE\"},\"inLanguage\":\"sv-SE\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046117755\",\"position\":5,\"url\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046117755\",\"name\":\"Vad h\u00e4nder om Amazon-handlare inte tillhandah\u00e5ller en frivillig returgaranti?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"I det fallet kommer Amazon att vidta \u00e5tg\u00e4rder och genomdriva returgarantin sj\u00e4lv. I v\u00e4rsta fall kommer de ber\u00f6rda handlarna att bli uteslutna fr\u00e5n att s\u00e4lja p\u00e5 en Amazon-marknadsplats.\",\"inLanguage\":\"sv-SE\"},\"inLanguage\":\"sv-SE\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046131561\",\"position\":6,\"url\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046131561\",\"name\":\"M\u00e5ste marknadsplatsf\u00f6rs\u00e4ljare tillhandah\u00e5lla omedelbara ers\u00e4ttningar om produkter anl\u00e4nder skadade till kunden?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Ja, handlare m\u00e5ste tillhandah\u00e5lla omedelbara ers\u00e4ttningar om best\u00e4llningar inneh\u00e5ller skadade eller icke-fungerande varor sedan april 2024. Detta anges i returs- och \u00e5terbetalningspolicyn f\u00f6r marknadsplatsbest\u00e4llningar. Amazon's returbest\u00e4mmelser anger ocks\u00e5 att kunder m\u00e5ste returnera de ursprungliga varorna inom 30 dagar.\",\"inLanguage\":\"sv-SE\"},\"inLanguage\":\"sv-SE\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046150245\",\"position\":7,\"url\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046150245\",\"name\":\"Vad kan handlare g\u00f6ra om Amazon-returen inte har mottagits?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Handlare kan kontakta Amazons kundsupport f\u00f6r att klarg\u00f6ra statusen f\u00f6r returen och, om n\u00f6dv\u00e4ndigt, inleda en utredning. De har ocks\u00e5 m\u00f6jlighet att skicka en p\u00e5minnelse till kunden eller att behandla en \u00e5terbetalning f\u00f6rst efter att varorna har mottagits igen.\",\"inLanguage\":\"sv-SE\"},\"inLanguage\":\"sv-SE\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046179621\",\"position\":8,\"url\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046179621\",\"name\":\"Vad kan handlare g\u00f6ra om kunderna inte returnerar de returnerade varorna?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"N\u00e4r kunder returnerar produkter och f\u00e5r \u00e5terbetalningar, men inte skickar tillbaka varan till ett Amazon-lager, har FBA-s\u00e4ljaren vanligtvis r\u00e4tt till en \u00e5terbetalning. F\u00f6r att uppt\u00e4cka s\u00e5dana fall anv\u00e4nder Amazon-s\u00e4ljare vanligtvis en extern tj\u00e4nst som <a href=\\\"#[pref-link id=106737 pref-lang=sv]\\\">SELLERLOGIC Lost & Found Full-Service<\/a>. Det \u00f6vervakar alla FBA-transaktioner och \u00e5terbetalar automatiskt s\u00e4ljaren f\u00f6r eventuella fel.\",\"inLanguage\":\"sv-SE\"},\"inLanguage\":\"sv-SE\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046197370\",\"position\":9,\"url\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046197370\",\"name\":\"Kan du avbryta en retur p\u00e5 Amazon?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Ja, p\u00e5 Amazon kan du avbryta en retur. Detta \u00e4r m\u00f6jligt genom att v\u00e4lja alternativet \\\"Avbryt retur\\\" i best\u00e4llnings\u00f6versikten innan paketet har skickats tillbaka.\",\"inLanguage\":\"sv-SE\"},\"inLanguage\":\"sv-SE\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046211421\",\"position\":10,\"url\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046211421\",\"name\":\"Kan flera artiklar returneras samtidigt p\u00e5 Amazon?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Ja, du kan returnera flera artiklar samtidigt p\u00e5 Amazon. Under returprocessen kan flera artiklar fr\u00e5n olika best\u00e4llningar v\u00e4ljas och skickas tillbaka tillsammans.\",\"inLanguage\":\"sv-SE\"},\"inLanguage\":\"sv-SE\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046221271\",\"position\":11,\"url\":\"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046221271\",\"name\":\"Hur f\u00e5r s\u00e4ljare tillbaka sina pengar p\u00e5 Amazon n\u00e4r s\u00e5dana fel uppst\u00e5r i FBA-relationen?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"FBA-fel \u00e4r vanliga p\u00e5 Amazon. Det finns tv\u00e5 s\u00e4tt att f\u00e5 tillbaka sina pengar i detta avseende: manually eller automatiskt. Det manual alternativet tar mycket tid, eftersom du m\u00e5ste hantera Amazons kundsupport, olika Amazon-rapporter och l\u00e5nga v\u00e4ntetider. Det andra alternativet \u00e4r enklare genom att anv\u00e4nda programvarul\u00f6sningar som Lost & Found Full-Service fr\u00e5n SELLERLOGIC. Detta identifierar inte bara fler FBA-fel, utan du f\u00f6rlorar ocks\u00e5 inte v\u00e4rdefull tid under hela processen.\",\"inLanguage\":\"sv-SE\"},\"inLanguage\":\"sv-SE\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"retur och \u00e5terbetalning av marknadsplatsbest\u00e4llningar","description":"Omedelbar ers\u00e4ttning utan retur: Retur och \u00e5terbetalning av marknadsplatsbest\u00e4llningar p\u00e5 Amazon f\u00f6r\u00e4ndras. Bli informerad nu.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/","og_locale":"sv_SE","og_type":"article","og_title":"retur och \u00e5terbetalning av marknadsplatsbest\u00e4llningar","og_description":"Omedelbar ers\u00e4ttning utan retur: Retur och \u00e5terbetalning av marknadsplatsbest\u00e4llningar p\u00e5 Amazon f\u00f6r\u00e4ndras. Bli informerad nu.","og_url":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/","og_site_name":"SELLERLOGIC - Smarte Tools f\u00fcr Amazon-Seller","article_publisher":"https:\/\/www.facebook.com\/SellerLogic\/","article_published_time":"2021-09-28T05:54:00+00:00","article_modified_time":"2026-05-19T14:42:50+00:00","og_image":[{"width":844,"height":443,"url":"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/11090815\/rueckgabe-und-erstattung-von-marketplace-bestellungen.jpeg","type":"image\/jpeg"}],"author":"Robin Bals","twitter_card":"summary_large_image","twitter_creator":"@sellerlogic","twitter_site":"@sellerlogic","twitter_misc":{"Written by":"Robin Bals","Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#article","isPartOf":{"@id":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/"},"author":{"name":"Robin Bals","@id":"https:\/\/www.sellerlogic.com\/sv\/#\/schema\/person\/a05487915912c5ddeb279af2540bd467"},"headline":"Returer och \u00e5terbetalningar f\u00f6r marknadsplatsbest\u00e4llningar: Nya policyer f\u00f6r Amazon-s\u00e4ljare","datePublished":"2021-09-28T05:54:00+00:00","dateModified":"2026-05-19T14:42:50+00:00","mainEntityOfPage":{"@id":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/"},"wordCount":1514,"publisher":{"@id":"https:\/\/www.sellerlogic.com\/sv\/#organization"},"image":{"@id":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#primaryimage"},"thumbnailUrl":"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/11090815\/rueckgabe-und-erstattung-von-marketplace-bestellungen.jpeg","articleSection":["S\u00e4lja p\u00e5 Amazon"],"inLanguage":"sv-SE"},{"@type":["WebPage","FAQPage"],"@id":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/","url":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/","name":"retur och \u00e5terbetalning av marknadsplatsbest\u00e4llningar","isPartOf":{"@id":"https:\/\/www.sellerlogic.com\/sv\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#primaryimage"},"image":{"@id":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#primaryimage"},"thumbnailUrl":"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/11090815\/rueckgabe-und-erstattung-von-marketplace-bestellungen.jpeg","datePublished":"2021-09-28T05:54:00+00:00","dateModified":"2026-05-19T14:42:50+00:00","description":"Omedelbar ers\u00e4ttning utan retur: Retur och \u00e5terbetalning av marknadsplatsbest\u00e4llningar p\u00e5 Amazon f\u00f6r\u00e4ndras. Bli informerad nu.","breadcrumb":{"@id":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#breadcrumb"},"mainEntity":[{"@id":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726045960058"},{"@id":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046073760"},{"@id":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046086439"},{"@id":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046103385"},{"@id":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046117755"},{"@id":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046131561"},{"@id":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046150245"},{"@id":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046179621"},{"@id":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046197370"},{"@id":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046211421"},{"@id":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046221271"}],"inLanguage":"sv-SE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/"]}]},{"@type":"ImageObject","inLanguage":"sv-SE","@id":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#primaryimage","url":"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/11090815\/rueckgabe-und-erstattung-von-marketplace-bestellungen.jpeg","contentUrl":"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2021\/09\/11090815\/rueckgabe-und-erstattung-von-marketplace-bestellungen.jpeg","width":844,"height":443,"caption":"Die R\u00fcckgabe und Erstattung von Marketplace-Bestellungen ist bei Amazon in der Regel innerhalb von 30 Tagen m\u00f6glich."},{"@type":"BreadcrumbList","@id":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.sellerlogic.com\/sv\/"},{"@type":"ListItem","position":2,"name":"S\u00e4lja p\u00e5 Amazon","item":"https:\/\/www.sellerlogic.com\/sv\/blog\/category\/saelja-paa-amazon\/"},{"@type":"ListItem","position":3,"name":"Returer och \u00e5terbetalningar f\u00f6r marknadsplatsbest\u00e4llningar: Nya policyer f\u00f6r Amazon-s\u00e4ljare"}]},{"@type":"WebSite","@id":"https:\/\/www.sellerlogic.com\/sv\/#website","url":"https:\/\/www.sellerlogic.com\/sv\/","name":"SELLERLOGIC - Smarte Tools f\u00fcr Amazon-Seller","description":"Intelligente Prozessoptimierung und Gewinnmaximierung","publisher":{"@id":"https:\/\/www.sellerlogic.com\/sv\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.sellerlogic.com\/sv\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"sv-SE"},{"@type":"Organization","@id":"https:\/\/www.sellerlogic.com\/sv\/#organization","name":"SELLERLOGIC","url":"https:\/\/www.sellerlogic.com\/sv\/","logo":{"@type":"ImageObject","inLanguage":"sv-SE","@id":"https:\/\/www.sellerlogic.com\/sv\/#\/schema\/logo\/image\/","url":"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/02134814\/Property-Logo-Main.svg","contentUrl":"https:\/\/d2bw95mh2ee04s.cloudfront.net\/prod\/content\/wp-content\/uploads\/2025\/01\/02134814\/Property-Logo-Main.svg","width":184,"height":40,"caption":"SELLERLOGIC"},"image":{"@id":"https:\/\/www.sellerlogic.com\/sv\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/SellerLogic\/","https:\/\/x.com\/sellerlogic","https:\/\/www.instagram.com\/sellerlogic\/","https:\/\/www.linkedin.com\/company\/18402037\/","https:\/\/www.youtube.com\/channel\/UC-gULUur-fNj08sprantKsQ"]},{"@type":"Person","@id":"https:\/\/www.sellerlogic.com\/sv\/#\/schema\/person\/a05487915912c5ddeb279af2540bd467","name":"Robin Bals","image":{"@type":"ImageObject","inLanguage":"sv-SE","@id":"https:\/\/www.sellerlogic.com\/sv\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/f66c2fa28ffffc1815e382c30ffecce09f361bdd90c781e97147182b2b1f62e6?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/f66c2fa28ffffc1815e382c30ffecce09f361bdd90c781e97147182b2b1f62e6?s=96&d=mm&r=g","caption":"Robin Bals"},"description":"Robin Bals has been a content author in the fields of Amazon, e-commerce, and tech for many years. Since 2019, he has been part of the SELLERLOGIC team and has made it his mission to communicate complex topics in an understandable and engaging way. With a feel for relevant trends and a clear writing style, he makes sophisticated content accessible to a broad audience.","sameAs":["https:\/\/www.linkedin.com\/in\/robin-bals-b4599b182\/"],"url":"https:\/\/www.sellerlogic.com\/sv\/blog\/author\/robinbals\/"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726045960058","position":1,"url":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726045960058","name":"Returnera en Amazon-best\u00e4llning: Vilka artiklar kan inte returneras enligt Amazons returpolicy?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"F\u00f6ljande varor \u00e4r till exempel undantagna fr\u00e5n retur: <br\/>- f\u00f6rseglade varor som \u00f6ppnades efter leverans (kosmetika, dataprogramvara, etc.)<br\/>- produkter som tillverkades p\u00e5 best\u00e4llning eller tydligt anpassades efter kundens behov (s\u00e5som personligt handgjorda artiklar)<br\/>- l\u00e4ttf\u00f6rd\u00e4rvliga varor<br\/>- tj\u00e4nster som har utf\u00f6rts helt<br\/>- tidningar, tidskrifter eller periodiska publikationer (utom prenumerationer)<br\/>- alkoholhaltiga drycker vars pris \u00e4r f\u00f6rem\u00e5l f\u00f6r sv\u00e4ngningar som ligger utanf\u00f6r s\u00e4ljarens kontroll","inLanguage":"sv-SE"},"inLanguage":"sv-SE"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046073760","position":2,"url":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046073760","name":"M\u00e5ste kunder returnera Amazon-produkter i originalf\u00f6rpackningen?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Varor beh\u00f6ver inte n\u00f6dv\u00e4ndigtvis returneras i originalf\u00f6rpackningen. Vissa artiklar, s\u00e5som skr\u00e4ddarsydda produkter, m\u00e5ste returneras i originalf\u00f6rpackningen. Det beror i stor utstr\u00e4ckning p\u00e5 typen av produkter.","inLanguage":"sv-SE"},"inLanguage":"sv-SE"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046086439","position":3,"url":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046086439","name":"Vad omfattar den frivilliga returgarantin p\u00e5 Amazon?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Amazon ger sina kunder en frivillig returgaranti ut\u00f6ver de lagliga best\u00e4mmelserna, som alla marknadsplats-s\u00e4ljare ocks\u00e5 m\u00e5ste erbjuda. Produkter kan generellt returneras inom 30 dagar efter mottagandet av varorna. Kunderna kommer att f\u00e5 en \u00e5terbetalning av ink\u00f6pspriset. Detta g\u00e4ller dock inte f\u00f6r varor i kategorierna elektronik, kameror, kontorsmaterial, musik, filmer och videospel \u2013 h\u00e4r g\u00e4ller den lagliga perioden p\u00e5 14 dagar.","inLanguage":"sv-SE"},"inLanguage":"sv-SE"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046103385","position":4,"url":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046103385","name":"Vem st\u00e5r f\u00f6r returfraktkostnaderna enligt retur- och \u00e5terbetalningspolicyerna f\u00f6r marknadsplatsbest\u00e4llningar, handlaren eller Amazon?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"F\u00f6r kl\u00e4der, skor och handv\u00e4skor st\u00e5r Amazon f\u00f6r returfraktkostnaderna. Det detaljhandelsf\u00f6retaget t\u00e4cker till och med dessa enligt Amazons returpolicyer f\u00f6r artiklar med ett v\u00e4rde \u00f6ver 40 euro om kunderna returnerar sina varor inom 14 dagar.","inLanguage":"sv-SE"},"inLanguage":"sv-SE"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046117755","position":5,"url":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046117755","name":"Vad h\u00e4nder om Amazon-handlare inte tillhandah\u00e5ller en frivillig returgaranti?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"I det fallet kommer Amazon att vidta \u00e5tg\u00e4rder och genomdriva returgarantin sj\u00e4lv. I v\u00e4rsta fall kommer de ber\u00f6rda handlarna att bli uteslutna fr\u00e5n att s\u00e4lja p\u00e5 en Amazon-marknadsplats.","inLanguage":"sv-SE"},"inLanguage":"sv-SE"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046131561","position":6,"url":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046131561","name":"M\u00e5ste marknadsplatsf\u00f6rs\u00e4ljare tillhandah\u00e5lla omedelbara ers\u00e4ttningar om produkter anl\u00e4nder skadade till kunden?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Ja, handlare m\u00e5ste tillhandah\u00e5lla omedelbara ers\u00e4ttningar om best\u00e4llningar inneh\u00e5ller skadade eller icke-fungerande varor sedan april 2024. Detta anges i returs- och \u00e5terbetalningspolicyn f\u00f6r marknadsplatsbest\u00e4llningar. Amazon's returbest\u00e4mmelser anger ocks\u00e5 att kunder m\u00e5ste returnera de ursprungliga varorna inom 30 dagar.","inLanguage":"sv-SE"},"inLanguage":"sv-SE"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046150245","position":7,"url":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046150245","name":"Vad kan handlare g\u00f6ra om Amazon-returen inte har mottagits?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Handlare kan kontakta Amazons kundsupport f\u00f6r att klarg\u00f6ra statusen f\u00f6r returen och, om n\u00f6dv\u00e4ndigt, inleda en utredning. De har ocks\u00e5 m\u00f6jlighet att skicka en p\u00e5minnelse till kunden eller att behandla en \u00e5terbetalning f\u00f6rst efter att varorna har mottagits igen.","inLanguage":"sv-SE"},"inLanguage":"sv-SE"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046179621","position":8,"url":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046179621","name":"Vad kan handlare g\u00f6ra om kunderna inte returnerar de returnerade varorna?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"N\u00e4r kunder returnerar produkter och f\u00e5r \u00e5terbetalningar, men inte skickar tillbaka varan till ett Amazon-lager, har FBA-s\u00e4ljaren vanligtvis r\u00e4tt till en \u00e5terbetalning. F\u00f6r att uppt\u00e4cka s\u00e5dana fall anv\u00e4nder Amazon-s\u00e4ljare vanligtvis en extern tj\u00e4nst som <a href=\"#[pref-link id=106737 pref-lang=sv]\">SELLERLOGIC Lost & Found Full-Service<\/a>. Det \u00f6vervakar alla FBA-transaktioner och \u00e5terbetalar automatiskt s\u00e4ljaren f\u00f6r eventuella fel.","inLanguage":"sv-SE"},"inLanguage":"sv-SE"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046197370","position":9,"url":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046197370","name":"Kan du avbryta en retur p\u00e5 Amazon?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Ja, p\u00e5 Amazon kan du avbryta en retur. Detta \u00e4r m\u00f6jligt genom att v\u00e4lja alternativet \"Avbryt retur\" i best\u00e4llnings\u00f6versikten innan paketet har skickats tillbaka.","inLanguage":"sv-SE"},"inLanguage":"sv-SE"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046211421","position":10,"url":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046211421","name":"Kan flera artiklar returneras samtidigt p\u00e5 Amazon?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Ja, du kan returnera flera artiklar samtidigt p\u00e5 Amazon. Under returprocessen kan flera artiklar fr\u00e5n olika best\u00e4llningar v\u00e4ljas och skickas tillbaka tillsammans.","inLanguage":"sv-SE"},"inLanguage":"sv-SE"},{"@type":"Question","@id":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046221271","position":11,"url":"https:\/\/www.sellerlogic.com\/sv\/blog\/return-and-refund-of-marketplace-orders-new-guidelines-for-amazon-sellers\/#faq-question-1726046221271","name":"Hur f\u00e5r s\u00e4ljare tillbaka sina pengar p\u00e5 Amazon n\u00e4r s\u00e5dana fel uppst\u00e5r i FBA-relationen?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"FBA-fel \u00e4r vanliga p\u00e5 Amazon. Det finns tv\u00e5 s\u00e4tt att f\u00e5 tillbaka sina pengar i detta avseende: manually eller automatiskt. Det manual alternativet tar mycket tid, eftersom du m\u00e5ste hantera Amazons kundsupport, olika Amazon-rapporter och l\u00e5nga v\u00e4ntetider. Det andra alternativet \u00e4r enklare genom att anv\u00e4nda programvarul\u00f6sningar som Lost & Found Full-Service fr\u00e5n SELLERLOGIC. Detta identifierar inte bara fler FBA-fel, utan du f\u00f6rlorar ocks\u00e5 inte v\u00e4rdefull tid under hela processen.","inLanguage":"sv-SE"},"inLanguage":"sv-SE"}]}},"_links":{"self":[{"href":"https:\/\/www.sellerlogic.com\/sv\/wp-json\/wp\/v2\/posts\/114792","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sellerlogic.com\/sv\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sellerlogic.com\/sv\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sellerlogic.com\/sv\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sellerlogic.com\/sv\/wp-json\/wp\/v2\/comments?post=114792"}],"version-history":[{"count":0,"href":"https:\/\/www.sellerlogic.com\/sv\/wp-json\/wp\/v2\/posts\/114792\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sellerlogic.com\/sv\/wp-json\/wp\/v2\/media\/55849"}],"wp:attachment":[{"href":"https:\/\/www.sellerlogic.com\/sv\/wp-json\/wp\/v2\/media?parent=114792"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sellerlogic.com\/sv\/wp-json\/wp\/v2\/categories?post=114792"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sellerlogic.com\/sv\/wp-json\/wp\/v2\/tags?post=114792"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}