{"id":115227,"date":"2021-04-12T12:24:26","date_gmt":"2021-04-12T12:24:26","guid":{"rendered":"https:\/\/127.0.0.1\/wiki\/amazon-ruecksendung\/"},"modified":"2021-04-12T12:24:26","modified_gmt":"2021-04-12T12:24:26","slug":"amazon-ruecksendung","status":"publish","type":"theme_wiki","link":"https:\/\/www.sellerlogic.com\/sv\/wiki\/amazon-ruecksendung\/","title":{"rendered":"Amazon-retur"},"content":{"rendered":"

N\u00e4r en kund g\u00f6r ett k\u00f6p p\u00e5 Amazon har de vanligtvis m\u00f6jlighet att returnera sin best\u00e4llning, till exempel om varan \u00e4r skadad eller inte st\u00e4mmer \u00f6verens med beskrivningen p\u00e5 produktens detaljsida. Detta g\u00e4ller vanligtvis \u00e4ven produkter som s\u00e4ljs av tredje part p\u00e5 Amazon. Returprocessen \u00e4r vanligtvis enkel genom ett online-returcenter, och krediteringen behandlas snabbt.<\/p>

\"amazon<\/figure><\/div>

N\u00e4r kan kunder returnera sitt Amazon-paket?<\/h2>

Den lagstadgade \u00e5ngerr\u00e4tten<\/a> omfattar 14 dagar fr\u00e5n mottagandet av varorna eller fr\u00e5n avtalets ing\u00e5ende i fallet med digitalt inneh\u00e5ll. Dessutom erbjuder Amazon en 30-dagars returpolicy f\u00f6r n\u00e4stan alla produkter fr\u00e5n mottagandets datum. Felaktiga, skadade eller defekta varor som s\u00e5lts eller skickats av Amazon kan ocks\u00e5 returneras inom tv\u00e5 \u00e5r.<\/p>

Amazon-retur inom 30 dagar<\/h3>

Kunder som \u00f6nskar returnera en vara till Amazon inom 30 dagar efter mottagandet kan g\u00f6ra det under vissa villkor. Varorna m\u00e5ste vara i sitt ursprungliga skick<\/strong>. F\u00f6r nya varor m\u00e5ste produkten vara ny, oanv\u00e4nd och komplett. Begagnade varor f\u00e5r inte visa n\u00e5gra nya tecken p\u00e5 anv\u00e4ndning eller slitage. Dessutom finns det vissa produktkategorier som \u00e4r undantagna fr\u00e5n denna typ av Amazon-retur (t.ex. l\u00e4ttf\u00f6rd\u00e4rvliga varor) eller f\u00f6r vilka s\u00e4rskilda villkor<\/a> g\u00e4ller.<\/p>

Amazon-retur efter 30 dagar<\/h3>

Om mottagandet av varorna ligger mer \u00e4n 30 dagar tillbaka i tiden kommer Amazon endast att acceptera returen om det handlar om en klagom\u00e5l<\/strong> ang\u00e5ende en skadad eller defekt vara (ansvar f\u00f6r fel). Detta \u00e4r generellt m\u00f6jligt i upp till tv\u00e5 \u00e5r. Om varan skickades av en marknadsplatsf\u00f6rs\u00e4ljare m\u00e5ste kunden kontakta s\u00e4ljaren direkt med hj\u00e4lp av knappen “Kontakta s\u00e4ljaren” i sitt konto under “Mina best\u00e4llningar.” Lagstadgade garantir\u00e4ttigheter p\u00e5verkas inte.<\/p>

Vem st\u00e5r f\u00f6r kostnaden f\u00f6r returen?<\/h2>

I allm\u00e4nhet t\u00e4cker Amazon kostnaderna f\u00f6r en retur om varorna s\u00e5ldes eller skickades av e-handelsj\u00e4tten och har ett v\u00e4rde av minst 40 euro. Detta g\u00e4ller s\u00e4rskilt om Amazon-returen sker inom den lagstadgade \u00e5ngerr\u00e4tten. Men om varan returneras bara f\u00f6r att kunden inte gillar den, kan kunden beh\u00f6va st\u00e5 f\u00f6r kostnaderna f\u00f6r Amazon-returen.<\/p>

Om en marknadsplatsf\u00f6rs\u00e4ljare erbjuder gratis returer kan hittas i s\u00e4ljarens returpolicy. Denna information finns p\u00e5 s\u00e4ljarens profilsida, som kunder kan n\u00e5 genom att klicka p\u00e5 s\u00e4ljarens namn. Den andra fliken listar returvillkoren under vilka kunden kan beg\u00e4ra en \u00e5terbetalning f\u00f6r sin Amazon-best\u00e4llning.<\/p>

Hur fungerar Amazon-returprocessen?<\/h2>

F\u00f6r att returnera en best\u00e4llning till Amazon har kunderna flera alternativ: F\u00f6rst kan kunden beg\u00e4ra en returetikett direkt i avsnittet “Mina best\u00e4llningar” i sitt Amazon-konto; f\u00f6r det andra kan detta g\u00f6ras genom online-returcentret<\/a>. Om den motsvarande knappen f\u00f6r att beg\u00e4ra en Amazon-returetikett saknas fr\u00e5n best\u00e4llningarna har returperioden redan l\u00f6pt ut.<\/p>

Efter att ha klickat p\u00e5 knappen fr\u00e5gar Amazon varf\u00f6r en \u00e5terbetalning beg\u00e4rs. D\u00e4refter visas returetiketten, som kunden skriver ut och f\u00e4ster p\u00e5 paketet innan de tar det till postkontoret.<\/p>

I allm\u00e4nhet beh\u00f6ver kunderna en skrivare eller m\u00e5ste skriva ut returetiketten n\u00e5gon annanstans, till exempel p\u00e5 en kopieringsbutik eller hos en v\u00e4n. Men en Amazon-retur utan en personlig skrivare \u00e4r m\u00f6jlig med hj\u00e4lp av en QR-kod. Denna skannas sedan direkt p\u00e5 paketbutiken. Om detta alternativ inte visas kan kunderna kontakta kundtj\u00e4nst f\u00f6r att f\u00e5 en QR-kod fr\u00e5n Amazon f\u00f6r returen.<\/span><\/p><\/blockquote>

F\u00f6r varor som inte skickades av Amazon kan proceduren skilja sig. Ytterligare information kan hittas i s\u00e4ljarens returpolicy eller direkt fr\u00e5n dem. F\u00f6r internationella returer m\u00e5ste marknadsplatsf\u00f6rs\u00e4ljare tillhandah\u00e5lla en gratis returetikett eller erbjuda returen till en tysk adress, enligt Amazon. Om inget av detta \u00e4r m\u00f6jligt m\u00e5ste de \u00e5terbetala hela beloppet som kunden betalade f\u00f6r varorna. Om det uppst\u00e5r ett problem med en retur till en Amazon-s\u00e4ljare kan det ocks\u00e5 vara m\u00f6jligt att l\u00e4mna in ett A-till-Z-garantikrav<\/a>.<\/p>

Hur l\u00e4nge m\u00e5ste kunder v\u00e4nta p\u00e5 en Amazon-\u00e5terbetalning?<\/h3>

I allm\u00e4nhet \u00e5terbetalar Amazon snabbt pengarna till kunden efter en retur. Detta g\u00e4ller s\u00e4rskilt f\u00f6r Amazon Prime-returer. Vanligtvis v\u00e4ntar kunderna inte l\u00e4ngre \u00e4n sju dagar p\u00e5 att f\u00e5 sina pengar efter en retur. Dock \u00e4r de till\u00e4mpliga tidsfristerna beroende av betalningsmetoden<\/a>.<\/p>

Observera! Officiellt finns det ingen gr\u00e4ns f\u00f6r hur m\u00e5nga returer en kund kan initiera. Men inofficiellt kan Amazon st\u00e4nga av kunder som g\u00f6r f\u00f6r m\u00e5nga returer<\/strong> inom en viss tidsram. D\u00e4rf\u00f6r b\u00f6r kunder endast initiera en retur p\u00e5 Amazon n\u00e4r det verkligen \u00e4r n\u00f6dv\u00e4ndigt (t.ex. p\u00e5 grund av en defekt). Naturligtvis kommer kontot ocks\u00e5 att st\u00e4ngas av om n\u00e5gon bedr\u00e4glig aktivitet uppt\u00e4cks genom det.<\/span><\/p><\/blockquote>

Bildkrediter i ordning av bilderna: \u00a9 fotomowo \u2013 stock.adobe.com<\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"","wiki_archive":[1865,1901],"class_list":["post-115227","theme_wiki","type-theme_wiki","status-publish","hentry","wiki_archive-amazon","wiki_archive-kundsupport"],"yoast_head":"\nAmazons \u00e5ngerr\u00e4tt och retur: S\u00e5 h\u00e4r fungerar det<\/title>\n<meta name=\"description\" content=\"\u00c5ngerr\u00e4tt hos Amazon: Om kunderna \u00e4r missn\u00f6jda kan de beg\u00e4ra en retur. 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