Unexpected Windfall

How meinemarkenmode received their 6-digit reimbursement from Amazon

Foundation:
2009

Industry:
Fashion

Items in Amazon: 
30.000

Shipments:
approx. 150.000 per month

Background:

With all the inventory going in and out of their warehouses, Alexander Charatzoglou was aware that mistakes were bound to happen. So far, the mail order company had no process that enabled the identification of every single error that was happening, until Alexander visited an Amazon seller workshop which provided a solution.

The story of meinmarkenmode.de looks a lot like the prototype of the American Dream.

To finance his studies, the current managing director Eugen Allerborn started trading on eBay in 2009. As the company grew, he had to face the decision of whether to complete his studies or drop out of university and dedicate all his time to his work. He chose the latter: a decision which led to a lot of hard work but to even more success. Today, together with his business partner and friend Timo Bethlehem, he runs a successful online business with 50 employees at two locations.

Starting Out:

“It was clear to us that we were losing stock in the FBA warehouses. With over 30,000 items in 20 warehouses and the resulting stock movements, this is unavoidable”, Alexander explains, who works as Head of Sales Management at meinemarkenmode.de since 2012. “But as it is so often the case, there were too many other tasks that were given higher priority. In addition, we lacked the capacity to check the processes manually”.

This only changed when Alexander had a conversation about this topic with a fellow retailer during an Amazon workshop. “My fellow retailer was one of the pilot
customers of SellerLogic Lost & Found. When he told me about an initial reimbursement worth a small car, I was so impressed that trying out this tool was at the top of my priority list,” Alexander remembers.

Solution:

Based on the positive experience of his fellow retailer, no other solution than Lost & Found was ever considered for meinmarkenmode.de.


Alexander recalls the first experiences with SellerLogic’s software: “Onboarding with SellerLogic was extremely easy and pleasant. The solution is intuitive and can be used by anyone after a short period of training. Since we’ve launched, there has been no need for any support. Not even when we handed over the case management to new employees – this is quite remarkable!”. After a moment, he adds: “The tool is also incredibly efficient. Behind its intuitive operation lies a very sophisticated system that greatly simplifies case processing.”

Alexander Charatzoglou

Head of sales management at meinemarkenmode.de

“SellerLogic Lost & Found is a real no-brainer. And not only in an economic sense. The low costs, the tool, the technology behind it, the services and the team behind it – simply everything – contributes to our complete satisfaction.”

Successful Results with SellerLogic:

Since their launch with SellerLogic Lost & Found, meinmarkenmode.de has been able to claim reimbursements worth approx. 200,000 Euros. “This is already no longer a small car, but a whole house,” Alexander laughs.

So the real loss of stock in the FBA warehouses clearly exceeded the company‘s expectations. At the same time, meinmarkenmode.de benefits from the sophisticated system, which also finds errors that would probably remain undetected whn looked for manually. For Alexander, the human contact to SellerLogic is just as important. For him, SellerLogic is not only a tool that his company uses, he also appreciates the complete team and its service.

To conclude, he finds clear words of praise: “SellerLogic Lost & Found is a real no-brainer. And not only in an economic sense. The low costs, the tool, the technology behind it, the services and the team behind it – simply everything – contributes to our complete satisfaction“.