SellerLogic Lost & Found: Automated Identification of FBA Errors
A lot of money is lost due to unclaimed FBA errors.
Without intelligent automation, FBA errors can only be identified with great effort. If you do not make this effort for your company, chances are that you will lose a lot of money due to unclaimed reimbursements. Most people don’t have the know-how and/or the necessary time to manually analyze every small detail, merge the necessary reports and interpret errors. As a result, medium-sized companies who use FBA can lose several thousand euros a year. SellerLogic makes the FBA errors visible and supports you with preparation of data, documentation of cases and communication with Amazon. Use our unique solution now: SellerLogic Lost & Found.
* The calculation is based on errors found with Lost & Found customers.
(Status: January 2021)
Ø Unclaimed FBA reimbursements
6,480.90 € *
Nobody Packs Perfectly. FBA Errors Happen. SellerLogic Lost & Found Detects Them for You.
The employees in Amazon shipping centers handle many complex logistics processes and work under enormous time and performance pressure.
ERP systems, booking systems, payment systems and transport systems carry out work steps during, before and after the process; customers receive articles and return articles. Errors cannot be avoided in such a complex work environment.
FBA errors can happen, but they must not be left undiscovered.
Lost & Found Identifies Undiscovered Reimbursement Claims
Each conspicuous transaction is created in Lost & Found as a separate transaction. Four different case stages – New Cases, In Progress (Response from Amazon pending), In Review (Response from SellerLogic pending), Closed – show the current status of your findings. Various filter options make it easy to find the data you are looking for.
Specify which events you want to be notified about via browser notification or e-mail.
Identify Your Claims and Enforce Them Cost-effectively
Lost & Found allows you to discover a new calculation of profitability. In just one click, SellerLogic offers you a solution for individual reimbursement claims for which previously it was not worth investing time and effort.
While you are working on your daily tasks, complex analyses and calculations are performed on the tool. Receive accurate information that allows you to open your claims cases. With a reasonable cost-benefit ratio, you can assert your claims.
Only a Professional Solution Can Detect FBA Problems Professionally
A successful analysis of individual transactions requires the consolidation of multiple FBA reports, which may have to cover long periods of time. A manual or Excel-supported data processing is not economically feasible due to the complexity of various problem sources and the enormous amount of time required.
SellerLogic Lost & Found is irreplaceable for every FBA merchant in two ways: First of all, it shows reimbursements from Amazon of which one did not even know before. Secondly, it saves an unbelievable amount of time you would have needed for research and processing the cases. This time can now be allocated to different areas.
Complex System, Simple to Use
A structured and self-explanatory presentation with all relevant information enables fast and efficient processing. The claims found are explained and documented in detail. Before you submit the case to Amazon, you will be able to fully understand the facts of the case as well as the expected amount of reimbursement.
The content is available to you ready for copying and only needs to be transferred to SellerCentral. This creates the best conditions for a well-founded case opening.
Simple Connection and Menu Navigation
Our goal is to save the seller as much work as possible by automating complex and time-consuming processes.
We only charge our fee for successfully reimbursed cases by Amazon.
*No basic fee is charged. The commission is initially calculated on the basis of the fees reimbursed by Amazon. An exception to this is the late or non-existent cooperation of the user on reporting or ignoring the existing cases. The system will provide a response deadline for the user to take action in this cooperation. If the deadline expires, the commission will be charged regardless of further processing in the case.
Request your Amazon FBA reimbursement now before your claim expires!
of the reimbursement value
No additional costs*
Unless otherwise stated, our prices are exclusive of applicable VAT.
We use the Amazon Marketplace Web Service (MWS) API interface and extract the data from the system that is relevant for our research.
The 20% commission for Lost & Found is calculated on the total amount reimbursed by Amazon.
Our payment service provider requires our customers’ credit card data to process their payments, including the CVC2 number. This number consists of three- or four-digits which are printed (not embossed) on the credit card. This number is required by our payment service provider to verify the cardholder’s identity. The transmission of this number is a secure and standardized, international process. The processing of credit card data is carried out exclusively and under full PCI conformity by SellerLogic’s payment service provider. SellerLogic does not – at any time – hold or store information regarding the credit card data of its customers. If you have any further questions on this topic, don’t hesitate to contact our Customer Support team.
No, the SellerLogic fees are shown in a separate section at transaction level.
The fee will be invoiced at the beginning of the following month.
Depending on the kind of error Amazon has different deadlines. The fee of 20% of the expected refund will be charged regardless of the further progress of the case. Note: On the other hand, it doesn’t make sense not to claim a possible refund for yourself by using L&F, it’s your money, after all!
If there is a query or notification from Amazon (except for reimbursement confirmations), please copy-paste it into SellerLogic in the case and send it to us. We cannot automatically access the cases.
No, but our Customer Support will assist you with the analysis and checking of the answer. Please communicate this directly in the SellerLogic system for the case.
The cases will be closed once the payment has been issued, this way we ensure that the promised reimbursement by Amazon actually takes place.
Since the cases are justified, Amazon reimburses without any objections.
We are currently not investigating deliveries, the functionality will available as an option in the future.
The calculation is based on an average selling price over a certain period of time, which we do not always have in its entirety. The amount of the expected reimbursement is for only for guidance.
We also detect such errors. Restitution can be claimed from Amazon for up to 6 months.
We are currently not investigating any deliveries, the functionality will be available in the future as an option.
We are lacking the necessary data.
Orders that have not been returned and have already been reimbursed by Amazon are also recorded.
No order data processing contract (ADV) is required to use Lost & Found, as we do not access any customer data. A corresponding contract is made available to the Repricer.
You can book each module separately.
It can be cancelled daily. But after deactivation, all open cases must be processed within the set period.