+49 211 900 64 120
Known from
SellerLogic Lost & Found: Automated Identification of FBA Errors
A lot of money is lost due to unclaimed FBA errors.
Without intelligent automation, FBA errors can only be identified with great effort. If you do not make this effort for your company, chances are that you will lose a lot of money due to unclaimed reimbursements. Most people don’t have the know-how and/or the necessary time to manually analyze every small detail, merge the necessary reports and interpret errors. As a result, medium-sized companies who use FBA can lose several thousand euros a year. SellerLogic makes the FBA errors visible and supports you with preparation of data, documentation of cases and communication with Amazon. Use our unique solution now: SellerLogic Lost & Found.
* The calculation is based on errors found with Lost & Found customers.
(Status: January 2021)
Ø Unclaimed FBA reimbursements
6,480.90 € *
Nobody Packs Perfectly. FBA Errors Happen. SellerLogic Lost & Found Detects Them for You.
The employees in Amazon shipping centers handle many complex logistics processes and work under enormous time and performance pressure.
ERP systems, booking systems, payment systems and transport systems carry out work steps during, before and after the process; customers receive articles and return articles. Errors cannot be avoided in such a complex work environment.
FBA errors can happen, but they must not be left undiscovered.
Lost & Found Identifies Undiscovered Reimbursement Claims
Each conspicuous transaction is created in Lost & Found as a separate transaction. Four different case stages – New Cases, In Progress (Response from Amazon pending), In Review (Response from SellerLogic pending), Closed – show the current status of your findings. Various filter options make it easy to find the data you are looking for.
Specify which events you want to be notified about via browser notification or e-mail.
Overview of Case Types
There are different types of cases. Lost & Found covers the case types “Order“, “FBA fees” and “Inventory“. The following errors can occur and are found by Lost & Found. More case types will be added in the future!
Lost in Warehouse
- Items get lost in an Amazon warehouse because a customer return is scanned at the entrance but does not make it back to your inventory. Amazon does not reimburse you proactively.
- Your items are not listed in the corresponding inventory due to a missing scan, despite having been returned to the warehouse.
Inventory / Stock
- Inventory is missing and Amazon does not reimburse you proactively.
- Amazon damages your items within their warehouse and does not reimburse you proactively.
- Amazon destroys items in a sellable status without your express permission and before the 30-day time period has expired.
Missing Returns
- The customer has initiated to return the item, already received a refund but you have not been credited back the corresponding amount by Amazon even though the refund lies more than 60 days in the past.
Inbound Shipments
- The goods have been shipped by the seller, but have not arrived at the Amazon warehouse or have not arrived in total.
- Amazon deducts your stock after the shipment was closed.
FBA Fees
- Amazon overcharges you due to wrong measurements in regard to size and weight of your package.
Identify Your Claims and Enforce Them Cost-effectively
Lost & Found allows you to discover a new calculation of profitability. In just one click, SellerLogic offers you a solution for individual reimbursement claims for which previously it was not worth investing time and effort.
While you are working on your daily tasks, complex analyses and calculations are performed on the tool. Receive accurate information that allows you to open your claims cases. With a reasonable cost-benefit ratio, you can assert your claims.
Only a Professional Solution Can Detect FBA Problems Professionally
A successful analysis of individual transactions requires the consolidation of multiple FBA reports, which may have to cover long periods of time. A manual or Excel-supported data processing is not economically feasible due to the complexity of various problem sources and the enormous amount of time required.
Sandra Schriewer
Samtige Haut
SellerLogic Lost & Found is irreplaceable for every FBA merchant in two ways: First of all, it shows reimbursements from Amazon of which one did not even know before. Secondly, it saves an unbelievable amount of time you would have needed for research and processing the cases. This time can now be allocated to different areas.
Complex System, Simple to Use
A structured and self-explanatory presentation with all relevant information enables fast and efficient processing. The claims found are explained and documented in detail. Before you submit the case to Amazon, you will be able to fully understand the facts of the case as well as the expected amount of reimbursement.
The content is available to you ready for copying and only needs to be transferred to SellerCentral. This creates the best conditions for a well-founded case opening.
A Carefree Package
Should the Amazon support staff have difficulties understanding the process after the case has been opened, SellerLogic will support you in further clarification.
Simple Connection and Menu Navigation
Our goal is to save the seller as much work as possible by automating complex and time-consuming processes.
Your Benefits
Choose to reimburse your money after FBA errors. Use the SellerLogic Lost & Found system.
Otherwise, your money may be lost.
Fair Conditions
We only charge our fee for successfully reimbursed cases by Amazon.
*No basic fee is charged. The commission is initially calculated on the basis of the fees reimbursed by Amazon. An exception to this is the late or non-existent cooperation of the user on reporting or ignoring the existing cases. The system will provide a response deadline for the user to take action in this cooperation. If the deadline expires, the commission will be charged regardless of further processing in the case.
Request your Amazon FBA reimbursement now before your claim expires!
Only
20%
of the reimbursement value
No additional costs*
Unless otherwise stated, our prices are exclusive of applicable VAT.
Frequently Asked Questions
Other Topics:
Setup
Fees
Dealing with cases
Functionality
Contract information
Setup
How do you get the FBA data / interface?
Fees
Is the reimbursment a gross payment, are the 20% charged gross or net at the time of invoicing?
What Information is required from you and how will this information be used?
In closed cases and in “actual reimbursement “, is the Lost & Found fee already deducted?
When do you charge the 20%?
What are the consequences of not using Lost & Found or ignoring the problems?
Dealing with cases
Do I have to manually enter every result of a case in Seller Logic to report the result or does this happen automatically?
If Amazon does not agree to a reimbursement, will I get another pre-formulated answer from SellerLogic for Amazon?
Does SellerLogic close the cases automatically by using the information from Seller Central?
So far, how has Amazon responded to the standard messages generated by Lost & Found?
Functionality
Could there be an issue if I (additionally) check incoming shipments (to Amazon) manually via the delivery schedule (shipping menu) and apply for reimbursements myself?
Why are reimbursements partially differentiated from actual reimbursements?
What about products which are damaged on their way to the customer and for which Amazon simply sends a “new” product?
What about goods that are incorrectly booked into Amazon when they arrive, where I can open a case myself. Do I have to pay the 20% fee?
In my cases, no expected reimbursement is displayed. What could be the reason?
Is Lost & Found also used to record shipments that were not returned or only those that were lost in the Amazon warehouse?
Contract informationen
What about an order data processing contract (ADV) and the GDPR guidelines?
Is it also possible to book only the Lost & Found module or do I have to book it together with the Repricer?
How long is the notice period?