Foundation:
2004
Industry:
Jewelry & Precious metals
Items in Amazon:
approx. 1.600 SKUs
Shipments:
approx. 700 per month
Background:
Starting Out:
“Using Amazon‘s FBA services and multi-channel logistics through our website has had a huge impact on our business,” Luis confirms. “From a customer service aspect, it has helped us a lot, as Amazon handles customer requests directly. However, on the other hand, I was aware that – with the amount of transactions we handle – there was merchandise that would go lost in their logistics centres”.
Solution:
Luis Gómez
“Companies have nothing to lose by using this tool, I recommend it to all kinds of Amazon sellers.“
Successful Results With SellerLogic:
Everything was quick and easy from the beginning without even having to request any help from the SellerLogic customer service team, says Luis. “The registration process was easy and the implementation of the tool is very simple. In a very short period of time, the first reimbursement cases started to appear. I couldn‘t believe it when I saw that there were 117 cases.”
“The fact that I have automated the whole process of tracking and reporting the FBA transactions came in very handy, especially in the times we currently live in. Copying and pasting the information to report my claims cases to Amazon has never been so easy!”
“Without SellerLogic I would not have been able to receive this reimbursement of 3886.91 €. At the moment, due to the current situation, with the workload and all the changes that are constantly taking place at Amazon, it would have been impossible for me to take care of this issue” Luis explains. “In these times of Coronavirus, SellerLogic has been quite the gift, I hope I can continue to use it for a long time.”