Expert interview: Well-sourced is half the battle – How to prepare yourself in a crisis!
In many regions, the world came to a standstill: In Germany, only system-relevant businesses such as supermarkets or gas stations were open, Italy even froze all non-essential production, and Spain also closed such businesses that are not considered essential.
E-commerce benefited in some sectors from increased demand and lockdowns – but also experienced losses in other areas just like brick-and-mortar retail. However, many online retailers faced a completely different problem: When productions come to a halt, they will run out of stock in the long term. And this can mean for Amazon sellers the loss of the Buy Box, the hard-earned ranking, or even account suspension.
But how do you, as an Amazon seller, avoid supply shortages, what does it mean to be dependent on a single supplier, and what advantages do supply sources within the EU have? We spoke about crisis-proof sourcing with experts Martina Schimmel and Carsten Brandt.
But how do you, as an Amazon seller, avoid supply shortages, what does it mean to be dependent on a single supplier, and what advantages do supply sources within the EU have? We spoke about crisis-proof sourcing with experts Martina Schimmel and Carsten Brandt.
The experts
This blog post was first published in spring 2020.
The interview
SELLERLOGIC: Hello Ms. Schimmel, hello Mr. Brandt! What you would certainly have told everyone even before the Corona pandemic is something that many retailers are now painfully experiencing: In the event of a collapse of the value chain, it is extremely disadvantageous to be dependent on a single sourcing source. What are other disadvantages that such dependence can bring?
Martina Schimmel: „Basically, it is always unfavorable when you rely on only one sourcing source – unless, of course, you are only selling a single product, in which case it usually cannot be otherwise. But I will assume the normal case in which a retailer sells multiple products, often even from different segments. Then it is not sensible to source everything from a single supplier – regardless of whether in China or Europe or elsewhere. And there are various reasons for this: First, a manufacturer that is good at developing and producing kitchen accessories is not necessarily the expert for porcelain. Especially in China, these are very different skills, which are usually also produced in different factories. Second, the supplier also notices after a while that he is the only supplier for this retailer – and exerts this power over prices and quality.”
Carsten Brandt: „Exactly. When I, as a company, rely on only one supplier, I casually put myself in a massive dependency. This affects not only potential supply shortages, as they now occur unpredictably in the current situation and can have devastating consequences. Even in normal times, I unnecessarily make myself dependent on delivery deadlines and capacities with only one sourcing source, but also regarding quality and price. On the other hand, there is often a long-standing and close customer-supplier relationship, which is also important for business success. Therefore, this can and should be built with more than one provider.”
SELLERLOGIC: Assuming I am currently dependent on a single sourcing source, for example from China or Italy, and I notice that I will soon run out of stock – what can I do about it?
Brandt: „It doesn’t matter which sourcing source you are currently dependent on. No one can say in the current situation whether the local supplier, with whom you have built a good business relationship for years, can still deliver tomorrow. Therefore, it is important to put your sourcing relationships to the test and develop a plan B, in which you look for additional or alternative suppliers. B2B platforms like Europages or Wer liefert was help to find the right provider.
„No one can say in the current situation whether the local supplier can still deliver tomorrow“
Wer liefert was has also just launched a new service called wlw Connect, which significantly simplifies sourcing. The seeker submits a request with the most important details and can sit back. We then search for the suitable providers who currently have the capabilities, but also really the capacities, to process this request and return this list of companies to the seeker. From this longlist, the requester then selects the two or three companies that he finds suitable, contacts them, and can directly enter into the offer negotiations.
SELLERLOGIC: Private label retailers are currently facing particularly tough challenges. Are there specific approaches for this segment to minimize economic damage as much as possible?
Schimmel: „I think one must first distinguish between genuine private label retailers and products and pseudo-private labels. The former sell a product that has truly been developed, designed, and produced specifically for them. The latter sell a standard product in the standard version and have the manufacturer place their logo on it so that they have their own listing on Amazon.
The former indeed have a hard time if their product cannot currently be delivered by the supplier. Because finding an alternative source and developing a follow-up product is time-consuming – and by then, the normal supplier will most likely be able to deliver again.
Pseudo-private label retailers have it significantly easier in this situation, because usually the standard product that they buy, for example in China, is also available from a European importer. Then one only has to consider whether and how to place their own logo. In many cases, it is not even necessary to print this on the products themselves, but the retailer only needs to relabel the EAN codes – of course with the consent of the new supplier.
SELLERLOGIC: What are actions that online retailers should pursue in the long term if they want to reduce their dependence on China?
Brandt: „Here too, it is important to generally avoid dependencies. Whether these exist with China or with a supplier from another part of the world. It is advisable not to rely on just one supplier, but to build a trusting business relationship with several sourcing sources. Especially in times like these, a close business relationship is particularly important. With business partners with whom you have been working for a long time and are often in contact, you can openly and, above all, early discuss potential supply shortages and then approach providers B or C and ramp up capacities there if necessary.”
Schimmel: „Basically, I recommend that retailers categorize supplier selection and evaluation into core assortment and supplementary assortment. If I am looking for a supplier for a product from my core assortment, then it is important that I, first, get as close to the direct source as possible, second, have direct contact with the supplier, and third, the supplier is a true professional in this segment. Because only then will I get a good price and a good product.
On the other hand, if I am looking for a supplier for one or more products from my supplementary assortment (regardless of whether this changes frequently or is permanent), then it is better to work with someone who can offer a wide range of products at generally good purchasing prices. Because it makes little sense to look for a new supplier for each new supplementary product, to brief them, and so on. For this purpose, a sourcing platform like Zentrada is ideal. In the past, this role was performed by the classic wholesaler, but they are hardly around anymore today.
SELLERLOGIC: And what should beginners definitely pay attention to when it comes to sourcing?
Schimmel: „Especially when starting out, one should first purchase commercial goods from the EU. Because at the beginning, an Amazon retailer has to deal with so many other important topics (self-employment, how Amazon works, what requirements customers have, and so on). If someone then also wants to embark directly on the adventure of product purchasing in China, importing products, and dealing with all the certificates and regulations, then in my view, that is harakiri.
„If someone then wants to embark on the adventure of importing products, then in my view, that is harakiri“
Because one should know that retailers who sell goods from third countries become the manufacturer themselves and bear full responsibility for compliance with all regulations for this type of product: keyword declaration of conformity. If the retailer buys the same product from a European importer, the importer is the manufacturer. With the nice side effect that the retailer can first check which standards are indicated on the product or the box. And if there are problems later, the retailer can hold the importer liable. If they bought the product in China, the retailer is the last link in the liability chain.
SELLERLOGIC: How long will it take before production returns to normal and what impact can this have on the business with summer goods?
Schimmel: „Hah … no one can say exactly today … It also depends very much on the region in which production is taking place in China or, for example, Italy or Spain. If production is located in a heavily affected area – or the supplier relies on goods from these regions – then it will certainly take longer for everything to return to its usual course. However, I also know many Asian regions where production is already back to normal or only slightly reduced capacities. There, there is only a delay of four to six weeks that has arisen from the extended CNY. And by now, the production of face masks and masks is running at full speed in China. New shipments are arriving in Europe every week, which are distributed to retailers and medical facilities.
Brandt: „I also think that how long the restrictions will last and when economic life will be fully ramped up again cannot be reliably said at this point in time. However, I am sure that the Corona pandemic will have a significant impact on the summer business across all industries. Current figures estimate a decrease in gross domestic product of 2.8 percent for 2020.”
SELLERLOGIC: Are there any other reasons why online retailers should source from places other than just China?
Schimmel: „In addition to the advantages of purchasing in the EU mentioned above, the short-term availability as well as the possibility of sourcing smaller quantities and preferring to reorder on short notice also speak in favor of purchasing in the EU. Not to mention that there are products for which sourcing in China is inherently prohibited: for example, genuine branded products or licensed items. These must always be purchased from the official manufacturer, one of its distribution partners, or a licensee.”
Brandt: „Due to the described dependencies, it is always worthwhile to look into the surrounding markets. Providers from Europe, for example, have the advantage of shorter delivery routes, the movement of goods within the EU is duty-free, and there is a single currency – to name just a few advantages.”
SELLERLOGIC: Thank you very much!
Image credits in the order of the images: © aerial-drone – stock.adobe.com
