Lost & Found-Update – Forward Amazon’s responses directly to SELLERLOGIC
In addition to expanding the range of software solutions, improving existing tools is an important part of the corporate development of SELLERLOGIC. The goals pursued are the same that SELLERLOGIC has been following since its founding: more time savings, less workload, and faster results for customers.
Direct forwarding of your Amazon communication
Lost & Found provides you with the necessary texts for opening a case with Amazon in SellerCentral, which you can submit to Amazon via copy & paste. If a response from Amazon is received, you must also manually forward it back to SELLERLOGIC so that a support employee can check the accuracy of Amazon’s response and process the case. This process has now been significantly simplified.
From now on, you can set up a forwarding of all incoming messages from Amazon to SELLERLOGIC Lost & Found. This way, the Amazon emails go directly to the Customer Success Team, which takes over the case. Certain prerequisites must be met for this, for example, the sender of the forwarded email must match an email address registered with SELLERLOGIC so that the incoming emails can be assigned to the correct customer account. The system will promptly delete messages irrelevant to SELLERLOGIC.
Set up the email forwarding for Lost & Found today
If you are a customer with us and are interested in setting up this forwarding, please follow these steps.
Setup
1. Ensure that the sender address of the forwarded emails matches an email address registered with SELLERLOGIC. There must be at least one user whose email address registered in the SELLERLOGIC system is the same as the one through which the emails are forwarded. Otherwise, forwarding is not possible.
- Example: Max Mustermann receives the emails for case processing from Amazon at the address [email protected]. However, there is only one user in the SELLERLOGIC customer account with the email address [email protected]. The result: The forwarding function is not possible.
- Solution: Please create at least one user in the SELLERLOGIC customer account with the email address from which you want to forward the emails from Amazon. This way, the system can assign the incoming emails to the correct customer account. Feel free to contact support if you need assistance with this.
2. Now set up a forwarding of all emails from Amazon to the email address [email protected]. This is the email address of the support system, which is used exclusively for receiving responses for Lost & Found cases.
- You can forward all emails from Amazon to SELLERLOGIC, as the system filters out the relevant messages, reads them in, and simultaneously deletes all irrelevant messages promptly.
- Please note that forwarding based on specific terms or phrases in the subject line is not possible, as these vary from case to case. Therefore, all emails from Amazon must always be forwarded to SELLERLOGIC for the process to work smoothly.
3. In addition, the forwarded emails must remain unchanged, as the Amazon case ID is included in the subject line, and the system cannot link it to the corresponding case otherwise.
4. Ayrıca, bu yönlendirmenin yalnızca Amazon’dan gelen e-postalar için geçerli olduğu belirtilmelidir. Herhangi bir çıkış iletişimi – yani, dava işleme sırasında Amazon’a gönderilmesi gereken tüm bilgiler – zaten aşina olduğunuz mevcut kopyala-yapıştır süreci kullanılarak devam etmektedir.
5. Yönlendirilen e-postalar yalnızca açık veya yeni davalar için işlenecektir. Zaten kapatılmış davalar için mesajlar göz ardı edilecektir.
Müşteriler için faydalar
Yukarıda kısaca belirtildiği gibi, sizin için faydalar açıktır. Bu noktada çok zaman kazanıyorsunuz, çünkü Amazon’dan gelen tüm e-postaları SELLERLOGIC’a yönlendirmek veya girmek zorunda değilsiniz. Bu aynı zamanda iç iş yükünüzü de azaltır.
Amazon’dan FBA davaları için yanıtların doğrudan sisteme gönderilmesi ve aracı bir adımın ortadan kaldırılmasıyla, davalarınızı çözmek ve iadelerinizi işlemek için gereken süre de azalır.
Herhangi bir sorunuz varsa, destek ekibiyle iletişime geçmekten çekinmeyin.
Image credit: © VectorMine – stock.adobe.com
