Lost & Found Full-Service Amazon Reimbursement Service for FBA Sellers
Lost & Found automatically analyzes all FBA transactions and shows hidden reimbursement claims without exception.
Easy setup · Free support
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SELLERLOGIC Lost & Found Full-Service: Automated Identification and Reimbursement of FBA Errors
A lot of money is lost due to unclaimed FBA errors.
Without an intelligent software solution, detecting FBA errors requires significant time and effort. At the same time, completely neglecting FBA error detection is also not an option for your business, since this increases the likelihood of substantial financial loss from unclaimed reimbursements. Many FBA sellers lack the expertise and time to manually review every detail, consolidate reports, and identify errors. Consequently, medium-sized enterprises using FBA risk losing 3% of their annually generated turnover to unclaimed FBA reimbursements.
SELLERLOGIC Lost & Found Full-Service specializes in identifying FBA errors and reclaiming funds for sellers who participate in FBA as part of our comprehensive service package. This means that – as a seller – you do not have to participate in the negotiations and communication with Amazon.
SELLERLOGIC handles the recovery of your funds in its entirety, allowing you to focus on more critical tasks. Take the enforcement of your refund claims against Amazon to the next level with SELLERLOGIC Lost & Found Full-Service.
Unclaimed FBA errors are far more common and more costly than most sellers realize. The figures below show the typical scale of what goes undetected and unrecovered.
history examined
only on success
Complex Logistics Lead to Errors
Complex warehouse processes, ERP systems, and tight deadlines can result in mistakes
- Receiving
- Storage
- Picking
- Shipping
- Returns
No Matter Who’s Packing, Mistakes Will Happen
Detect Them With Lost & Found
Complex logistics processes and enormous pressure regarding workload and time cause mistakes to happen regularly in Amazon warehouses.
ERP systems, booking systems, payment systems, and transport systems execute tasks before, during, and after processes, facilitating both the delivery and return of items to customers. Given the complexity of such operations, errors are inevitable.
While FBA errors may occur regularly, they should not go unnoticed. Especially since they are happening with your products and cause a detriment to your business.
Lost & Found Full-Service Identifies All Undiscovered Reimbursement Claims – and Retrieves Your Money.
SELLERLOGIC Lost & Found Full-Service takes care of your entire reimbursement process
Starting with comprehensive error detection and the coordination + submission of error reports, up to all necessary communication with Amazon – SELLERLOGIC handles every aspect of the process. This means that you can focus completely on growing your business.
Specify which events you want to be notified about via browser notification or email.
Sit back while the AI-powered Amazon reimbursement tool does all the work and retrieves your money.
Four different case statuses
New Cases, In Progress, In Review, Closed – show the current status of your findings. Various filter options make it easy to find the data you are looking for.
| Case ID | Expires in | Closes automatically in | Case type | Quantity | Estimated reimbursement |
|---|---|---|---|---|---|
| 12.12.2026 | 2 days | Order | 45 | 0.01 € | |
| 12.12.2026 | 2 days | Order | 45 | 0.01 € | |
| 12.12.2026 | 2 days | Order | 45 | 0.01 € |
Case Types Overview
The most common cases covered by SELLERLOGIC Lost & Found Full-Service are “Order,” “FBA fees,” and “Inventory” as these are the most common errors in FBA. Further FBA error sources are continuously being researched for and added to the tool gradually.
Inbound Shipments
- The goods have been shipped by the seller, but have not arrived at the Amazon warehouse or have only arrived partially.
- Amazon deducts your stock after the shipment has been closed.
Inventory / Stock
- Inventory is missing and Amazon does not reimburse you proactively.
- Amazon damages your items within their warehouse and does not reimburse you proactively.
- Amazon destroys items in a sellable status without your express permission and before the 30-day period has expired.
FBA Fees
- Amazon overcharges you due to wrong measurements regarding the size and weight of your package.
Missing Returns
- The customer has initiated to return the item, and already received a refund but you have not been credited back the corresponding amount by Amazon.
Lost in Warehouse
- Items get lost in an Amazon warehouse because a customer return is scanned at the entrance but does not make it back to your inventory. Amazon does not reimburse you proactively.
- Your items are not listed in the corresponding inventory due to a missing scan, despite having been returned to the warehouse.
SAFE-T
- Amazon did not issue a reimbursement
- The amount reimbursed is higher than the purchase price
Receive up to 3% of your Amazon FBA
revenue as a refund. SELLERLOGIC Lost & Found.
Are you an FBA seller? Then there’s a big chance that Amazon owes you money. SELLERLOGIC Lost & Found detects your reimbursement cases and makes Amazon refund them. Interested? Experience Lost & Found for yourself in a secure demo environment! See for yourself and check which case types can also occur in your business. It’s free of charge and does not require that you connect your Amazon account.
Lost & Found Full Service
Monitor the FBA process for accuracy. Request refunds for errors made by Amazon in connection with FBA.
Finalize the Setup
Data analysis will run in the background. This may take some time. We will notify you via Email upon completion.
SELLERLOGIC Identifies Your Claims and Enforces Them Cost-effectively for You.
Lost & Found allows you to discover a new calculation of profitability.
With just one click, SELLERLOGIC offers you a solution for individual reimbursement claims that previously weren’t worth your time and effort.
While you focus on your daily operations, the AI-powered Lost & Found tool automatically handles all your reimbursement claims. Although SELLERLOGIC takes all the work off your hands and provides an overview of all cases and Amazon reimbursements, you are still able to monitor your FBA processes and receive precise information, enabling you to understand and track each case.
SELLERLOGIC effectively asserts your claims against Amazon with a reasonable cost-benefit ratio.
Professional FBA Reimbursement Software Detects Errors Automatically
A successful analysis of individual transactions often requires consolidating multiple FBA reports, which may span long periods.
Sandra Schriewer
SELLERLOGIC Lost & Found is indispensable for every FBA seller for two reasons. First, it reveals potential FBA reimbursements that are often unknown to most sellers. Moreover, it significantly reduces the amount of time required for conducting research and processing cases. This saved time can now be allocated to different areas.
Too Complex for Manual Handling
Manual or Excel-based data processing is not economically feasible due to the complexity, constantly changing data, various sources of problems, and the considerable time involved.
| Case ID | Amazon case ID | Reimbursement ID | Amount | Fee | Transaction done |
|---|---|---|---|---|---|
| 23 | €1.61 ($1.50) EXR = 0.98 | 12.12.2026 | |||
| 23 | €1.61 ($1.50) EXR = 0.98 | 12.12.2026 | |||
| 23 | €1.61 ($1.50) EXR = 0.98 | 12.12.2026 |
A Complex System That Does Your Work Automatically.
| Status | Customer response required |
| Account | account-1489 |
| Marketplace | Amazon.ca |
| Case type | Stock |
| SKU | unb 454 3434 |
| FNSKU | B07TNH8CTZ |
An All-Inclusive Package
SELLERLOGIC handles case identification, submission, and processing, thereby managing the entire case handling with Amazon. If difficulties arise after the case is opened with Amazon, SELLERLOGIC naturally takes care of further clarification – allowing you to sit back and focus on the truly important aspects of your business.
Easy Integration – Ready to Start in Minutes
Our goal is to take as much work off sellers as possible by automating complex and time-consuming processes through a quick and simple integration via the Amazon SP-API. A service for everything: SELLERLOGIC Lost & Found Full-Service handles the entire refund process for you – from error detection to case opening and communication with Amazon. Fast and easy connection via the Amazon SP-API.
Your Benefits
Opt for the all-inclusive solution created by professionals for professionals.
SELLERLOGIC Lost & Found Full-Service ensures that all your funds are returned to you without hassle.
Fast and Simple Start
Connect your Amazon account via the SP-API in minutes and SELLERLOGIC gets to work immediately. The AI-powered software begins screening your FBA transactions for reimbursement claims right away, with no manual setup required.
Automatic FBA Audit
SELLERLOGIC provides automated FBA reimbursement services by identifying discrepancies and errors across your FBA processes and submitting eligible claims directly in Seller Central on your behalf. Detection, filing, and follow-up all happen without any action on your side.
Historical Examination
SELLERLOGIC audits up to 18 months of FBA transaction history, so older reimbursement claims are never overlooked. Every eligible case is captured, regardless of when the error originally occurred.
Professionals at Work
SELLERLOGIC manages all case processing and communication with Amazon from detection to resolution. If Amazon disputes a reimbursement, our experts escalate and follow up, keeping you informed with clear overviews throughout.
Enormous Time Savings
SELLERLOGIC handles the entire reimbursement workflow automatically, freeing you from time-consuming research and case management. Focus on growing your business while the tool works in the background around the clock.
No Upfront Cost
Getting started is completely free, as SELLERLOGIC charges only a 25% commission on refunds actually received from Amazon. No basic fees, no financial risk, and 75% of every reimbursement stays in your pocket.
Only 25% of reimbursement value
Our fee is only charged for cases refunded by Amazon. No basic fee is charged. Thus, 75% remains with you, which you would have certainly been lost without the use of SELLERLOGIC Lost & Found.
Claim your Amazon FBA refund now before your claim expires.
*Unless otherwise stated, our prices are exclusive of applicable VAT.
FAQ
We use the Amazon Marketplace Web Service API interface and extract the data from the system that is relevant to our research.
The commission is calculated based on the total amount refunded by Amazon.
In Germany and Austria, billing is conducted via direct debit. For this, the IBAN must include the respective country code “DE” or “AT”. SEPA direct debit mandates from outside Germany and Austria cannot be processed.
In all other countries, you can only pay by credit card. To process your payments, SELLERLOGIC’s payment service provider requires your credit card details. This includes your CVV2 or CVC2 number, which is a three- or four-digit combination printed on your credit card. Transmitting all credit card data to the payment service provider is for cardholder authentication and is a secure and standardized international process.
The processing of credit card data is carried out exclusively – and within full PCI compliance – by SELLERLOGIC’s payment service provider. At no time does SELLERLOGIC have access to or store its customers' credit card data. If you have further questions on this matter, our Customer Support is happy to help.
No, the SELLERLOGIC fees are shown in a separate section at the transaction level.
The fee will be invoiced at the beginning of the following month.
Amazon imposes different deadlines for various types of errors, some up to 6 months. Every passing day can result in reimbursement claims for FBA errors expiring, causing you to miss out on the money rightfully owed to you.
No, typically, SELLERLOGIC handles the entire reimbursement process for you – from error analysis to the crediting of funds to your Amazon account. In rare cases, documents may be required from you, such as invoices from your supplier or proof of delivery. If this is the case, you will receive a notification from SELLERLOGIC via email.
Cases are closed based on completed reimbursements. This ensures that SELLERLOGIC verifies that the promised refund from Amazon has indeed been received.
Our FBA experts will communicate with Amazon from the moment the case is found, enforcing your claim. No communication with Amazon is required from your end.
If the case was opened at Amazon for delivery before the case was published by Lost & Found, the case will be closed free of charge. Contact SELLERLOGIC Support for this
The calculation basis is an average selling price over a certain period, which may not always be fully available to the system. The estimated amount serves only as a guideline for a potential refund amount. The exact refund amount will be displayed to you in the SELLERLOGIC refund overview.
If no estimated refund is displayed for your cases, it may be because the necessary data is not available to the system.
SELLERLOGIC also identifies orders that have not been returned and have already been refunded by Amazon.
Yes. A corresponding contract is provided for all services by SELLERLOGIC.
You can book each module separately.
SELLERLOGIC can be canceled daily. No notice period is required. However, after deactivation, all open cases must be processed within the set period.
Support and Resources
Do you have any questions?
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Expert support at your side
Our support team responds at short notice (within a few hours). You can reach us from Monday to Friday (except on public holidays) from 09:00 to 17:30 (CET).
This service is included in the price – no extra costs.
Let us show you how SELLERLOGIC works.
The online illustrated documentation provides a comprehensive overview of all important areas such as registration, setup, and usage of the tools. For more details check our Knowledge Base.
